Ecommerce Platforms

JANUARY 27, 2023

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Retail TouchPoints

APRIL 19, 2021

With its increased customer engagement, partnership opportunities and ample “social proof,” livestream shopping offers an attractive new strategy for today’s retailers. RTP: How are brands encouraging customer interactivity in shoppable livestreams? Does this higher level of engagement lead to higher sales?

Multi-channel 169

Multi-channel Live Chat Events Department Stores 169

Groove

JULY 2, 2019

Experiment With Live Chat & Chat Bots. Experiment With Live Chat & Chat Bots. These interactions contribute to the overall checkout experience and are opportunities to make the process easier for your users. Abandoned carts in eCommerce aren't a new problem. of carts remain un-purchased.

Shopping Carts 284

Shopping Carts Payments Live Chat Shipping Costs 284

Retail TouchPoints

MARCH 9, 2021

However, lack of clarity around what livestreaming truly is, and how it is best applied in a broader marketing strategy, is making it difficult for companies to realize its true potential. In 2020 alone, livestreaming generated $135 billion in Chinese ecommerce sales , but livestreaming in the U.S.

Small Business Retail 306

Small Business Retail Marketing Retail Fashion 306

Retail TouchPoints

JUNE 26, 2023

A type of 2D barcode, QR codes became more common during the pandemic, but moved the needle only so much. It had tremendous benefits because it put the product in the right place at the right time, increasing full-price sales. What’s different is the UPC is being replaced by a 2D barcode on the product itself.

Merchant Services 274

Merchant Services Retail Shipping Costs Customer Experience 274

Retail TouchPoints

JULY 2, 2020

As digital-first retailers wrestled with soaring sales and a rush of new customers, they had to reinforce their commitment to human-to-human connections — ironically by leveraging their digital capabilities. Before the pandemic, Wine.com had branched into the physical world with live tasting events and winery tours.

eCommerce 251

eCommerce Retail Live Chat Home Furnishings 251

lateshipment

NOVEMBER 15, 2023

What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success? Give your customers what they want.

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

RTP blog

FEBRUARY 12, 2018

While digital visitors to an online retailer’s web site can be tracked, analyzed and influenced throughout their journey from site entry to sale, retailers in the real world have struggled to source the same level of analytics from entry into the store to the checkout. By Anna Arwidi, Axis Data is increasingly at the heart of every business.

eCommerce 300

eCommerce Retail Live Chat Point of Sale 300

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 227

Payments Payment Services Customer Experience Social Media 227

lateshipment

SEPTEMBER 8, 2022

Keep posting interactive content on your Social channels to catch the viewers’ attention Add a touch of personalization in your conversations to make sure that your brand is at the top of their minds. Influencer partnerships and event marketing to spread the word about your product on a larger scale and increase your lead base.

eCommerce 130

eCommerce Shipping Live Chat Events 130

lateshipment

NOVEMBER 11, 2021

In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. And thus, these businesses would be bearing the brunt of all, as they’d have to navigate through BFCM 2021 sales without compromising on CX.

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Kissmetrics

OCTOBER 24, 2017

To begin the process of uncovering potential customers’ motivations, you’ll want to examine how they ended up on your site in the first place. With this insight, you can engage users differently based on how they learn about your brand. How consumers learn about your SaaS product matters. Identify Where Users Come From.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

lateshipment

NOVEMBER 26, 2023

Introduction Holiday shoppers don’t just mean the “ I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions ” type. But in your case, not so much, given the increasing competition among e-commerce brands in today’s space.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

OCTOBER 4, 2021

30 percent of all retail sales occur between Black Friday and Christmas. The level of competition for Black Friday e-commerce sales is off the charts, which means it pays to start preparing now. Organize Your Featured Sales. We all love a good sale. Sales promotions aren’t just about savings. Start Planning Early.

eCommerce 259

eCommerce Gifts eCommerce Marketing Social Media 259

lateshipment

MAY 8, 2022

Customer interactions with your eCommerce brand don’t just end with the purchase. Common points of interaction with your customers in the post-purchase phase come in the form of transactional shipping notifications, order tracking pages, returns, and collecting their feedback on the delivery experience.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. I will explore some of these areas and provide some recommendations for how to get the account team, marketing team and eCommerce team aligned.

B2B 141

B2B Management eCommerce B2C 141

Kissmetrics

JANUARY 15, 2021

Making a personal connection can be an effective way to increase sales, but the cost of personally reaching out to each customer is prohibitive. Most sales reps handle a high volume of calls, many of which don’t even reach a human on the other end of the line. In addition to it being costly, phone calls are also time-consuming.

Live Chat 270

Live Chat Automotive Marketing Customer 270

365 Retail

NOVEMBER 14, 2022

Live shopping is simply teleshopping evolved. The central premise is a live-streamed shopping event where companies can show off product capabilities in real-life settings and display both product details and ways to purchase onscreen. . In the last few years, China has seen a steady rise in the prevalence of live shopping.

eCommerce 52

eCommerce eCommerce Platforms eCommerce Marketing Demo 52

ChannelSale

DECEMBER 4, 2023

Online shopping and social media have changed how consumers interact with brands and choose what to buy. The Rise of Social Commerce Many factors have contributed to social commerce’s rise, such as: Increasing Social Media Usage: Social media platforms are more crucial than ever in our daily lives.

eCommerce 52

eCommerce Social Media Retail eCommerce Marketing 52

365 Retail

MARCH 13, 2023

According to Harvard Business Review, 73% of all consumers now use multiple channels during their purchase journey. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits? Today’s online shoppers expect to be able to shop across a multitude of platforms.

Omnichannel 73

Omnichannel eCommerce Shipping Costs Social Media 73

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. How to Access the Changelog To access the Changelog, you have two options: Direct Access : Visit [link] to reach the Changelog directly.

Merchant Services 78

Merchant Services Payment Services Customer Document 78

Omnisend

MARCH 29, 2021

So how can you stay competitive and differentiate your ecommerce fashion brand among a saturated online clothing industry? Want to learn how to set your fashion brand apart? What’s more, according to another study by Adobe, 49% said they had greater brand loyalty when they interacted with personalized content.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

lateshipment

SEPTEMBER 21, 2021

Businesses of every size, small or big, deal with order delivery issues, particularly when they use third-party shipping service providers (even more so during the Holiday season when order volumes are 3x-4x). Customer Support Challenges During the Holiday Season. That is why businesses must prepare well ahead for the Holiday season i.e

Customer 130

Customer Shipping Costs Shipping Social Media 130

Omnisend

APRIL 15, 2021

Consider how you can improve your email campaigns with Omnisend. Productivity pain points : Are your customers spending too much time during the customer experience on other websites? Strive for non-complicated profile and account systems, as well as tools like live chat and intuitive user interface (UI), such as interactive toolbars.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Omnisend

OCTOBER 8, 2020

On September 24, Omnisend went live with the second edition of Cart Insider’s E-Summit. Phillip shared how he attributed his results to setting the right goals and making better choices and how he applied those lessons to his career. Reading Time: 6 minutes.

eCommerce 148

eCommerce Shopify Events Customer Retention 148

Ecommerce Platforms

OCTOBER 11, 2021

Videos make sense for aspiring online entrepreneurs: it's easy to launch a website to sell them; all you need is a topic you're passionate about; most people can learn how to produce a high-quality video to post for sale. In this article, we'll explore the most important best practices to follow when learning how to sell videos online.

Payment Services 210

Payment Services Payments Subscription Beauty and Health 210

Ecommerce Platforms

APRIL 11, 2022

Known around the globe for its convenient and reliable SaaS solutions, Zoho is one of the market leaders in the sales landscape today. This omnichannel customer service software currently supports more than 50,000 businesses worldwide, offering everything from increased customer satisfaction to better agent productivity.

Multi-channel 104

Multi-channel Live Chat Omnichannel Management 104

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Shoppers have readily adjusted to the “new normal,” whether it’s a higher reliance on e-commerce, a surge in-home delivery, rapid adoption of curbside pickup, an increase in contactless payment, or other modifications in their behavior. Here Are The Ten Emerging Retail Trends We Predict For 2022. New Look Stores.

Consumer 94

Consumer Retail Social Media Payment Services 94

Ecommerce Platforms

MARCH 10, 2021

A CRM, or customer relationship management system, is a tool which assists in managing your company’s interactions and communications with customers. The best CRMs combine features for handling your contacts, giving out technical support, improving your marketing, automating processes, organizing your support team and bringing in more sales.

Shopify 190

Shopify eCommerce Merchant Services Management 190

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. But how can a global retail enterprise streamline and scale its social advertising strategies? Listen to the session on demand.

Consumer 140

Consumer Payment Services Fulfillment Multi-channel 140

Omnisend

DECEMBER 21, 2020

So if you’re serious about increasing sales, powerful marketing automation should form a significant part of your ecommerce email marketing strategy. Reading Time: 5 minutes. What used to be effective ten years ago just isn’t enough anymore. The days of bulk email blasts are well behind us, as today’s customers expect so much more.

Live Chat 78

Live Chat Subscription eCommerce Marketing 78

ecomdash

OCTOBER 24, 2018

To address this issue, a number of online retailers are starting to offer interactive gift guides and finders. This interactive, conversational approach is proven to increase conversion by over 253% and engagement by more than 76%, as it eases the shopper’s path to suitable gift inspirations. Creating your gift finder.

Gifts 70

Gifts Live Chat eCommerce Toys 70

Whisbi

JULY 10, 2019

An overview of Conversational Marketing for the modern consumer; how Conversational Marketing works, how it benefits brands and how to implement it as a strategy. This style of marketing puts a focus on interactions with the consumer, not simply one-way transmission by the brand. What is Conversational Marketing?

Marketing 68

Marketing Travel Social Media Books 68

Ecommerce Platforms

APRIL 27, 2022

The popular website builder for beginners launched Editor X as a solution for advanced developers to take full control of their websites, with tools for collaboration, coding customizations, and powerful design features like grid layouts and custom interactions. But what about more advanced platforms? But what about more advanced platforms?

X-cart 104

X-cart Payment Services Payments Shipping Costs 104

Ecommerce Platforms

OCTOBER 4, 2022

In this Shopify POS Go review, we’ll explore how the device solves past issues with mobile sales and go into detail with use cases for retailers to implement Shopify POS Go into their current setups. This means quick access to customer information, extremely reliable hardware, and the flexibility to sell how and when merchants need.

POS 104

POS Shopify Merchant Services Payment Services 104

Pivotree Blog

OCTOBER 17, 2022

How Important is a Frictionless “Find” Experience? A recent article from Wired.com found that while many businesses lost ground during the pandemic, some commerce companies grew. But the wild ride almost always starts the same: a customer finds your product or brand. . We want seamless ways to buy and get the products.

Channel 98

Channel Customer eCommerce SEO 98

FastSpring

APRIL 7, 2020

So, here are some simple ways to get back in the game and boost online sales and engage customers. If you’ve been selling your products exclusively within the United States, this may be a good time to expand your reach and increase your customer base. But that doesn’t have to be true for your online business. So, now what?

Shipping Costs 82

Shipping Costs Social Media Webinar Travel 82