Retail TouchPoints

MARCH 20, 2024

Essentially, that data is then used to create more personalized experiences, like targeted ads for you the next time you visit that site or a similar site. Essentially, that data is then used to create more personalized experiences, like targeted ads for you the next time you visit that site or a similar site. Conversational commerce.

Small Business Retail 230

Small Business Retail Recommendation Consumer Customer Data 230

Retail TouchPoints

DECEMBER 21, 2023

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards , and along with the new name will come enhanced benefits for the program’s 42.2 Beginning Jan.

Gifts 211

Gifts Social Media Channel Other 211

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. Keep visiting this hub to get the latest and greatest content related to the show!

Retail 199

Retail Article Omnichannel Customer Experience 199

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 206

Shipping Costs Improvements Live Chat Retail 206

Retail TouchPoints

FEBRUARY 6, 2024

Over the course of his 30 years in retail, Justin Tichy has worked at Walmart , Target and Best Buy , but his latest job as COO of Petco is “by far the coolest retail experience I’ve ever been around,” he said. All the work that we did starting in 2018 was around building a foundation of guest experience: How do you engage with them?

Beauty and Health 274

Beauty and Health Travel Customer Retail 274

Retail TouchPoints

MAY 29, 2023

Consumers are often met with an unfair experience, failing websites, bots eating up stock. With limited edition products, brands are attracting and unleashing a whole new set of customers and brand loyalists. Thus, instituting more guardrails during peak moments protects not only a company’s business but customer loyalty as well.

Customer Loyalty 251

Customer Loyalty Payment Services Customer Experience Social Media 251

Groove

AUGUST 27, 2020

Managing customer turnover and increasing lifetime value are two of the most common initiatives our marketing team is given when working with an organization to grow revenue. Best Customer Loyalty Programs: Smile.io. BigCommerce reports that it costs 5x less to retain an existing customer than it does to gain a new one.

Customer Loyalty 370

Customer Loyalty Customer BigCommerce PPC 370

Retail TouchPoints

MARCH 20, 2024

Global design and consultancy organization Arcadis (formerly CallisonRTKL) recently worked with Saks to reinvent its West Coast flagship experience. but the company also has worked with its portfolio of luxury clients on a range of new store designs and experiences. When they go shopping, they want to be treated specially.

Social Media 255

Social Media Specialty Retailers Department Stores Presentation 255

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 296

Food and Beverages Operations Consumer Omnichannel 296

Retail TouchPoints

MARCH 6, 2024

Under ideal circumstances, reducing rampant returns is best accomplished through improving the issues that are most frequently leading to them. Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details.

Customer Experience 244

Customer Experience Shipping Costs eCommerce Improvements 244

Retail TouchPoints

NOVEMBER 13, 2023

Indeed, the notion of consumers finding the best deal and actively seeking out ways to save money is a repeating theme this year, as inflation (though slowing) persists — the CPI in August was up another 3.7% August’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% year-over-year. year-over-year.

Consumer 281

Consumer Merchant Services Sporting Goods eCommerce 281

Retail TouchPoints

JANUARY 25, 2024

The importance of efficient and secure online retail experiences is more crucial than ever. Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. Passkeys make these attacks moot and give CISOs one less thing to worry about. Enter passkeys.

Payment Services 237

Payment Services Cryptography Payments Improvements 237

Retail TouchPoints

AUGUST 10, 2023

Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences. But these features often end up backfiring, ultimately confusing consumers and making the experience feel chaotic and frustrating.

Mobile 217

Mobile Retail Consumer Customer Experience 217

lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). Such issues can deter customers from completing their purchases and lead to abandoned carts.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

Retail TouchPoints

JUNE 8, 2023

The D2 Summit will ladder up to this central mission, with its sessions answering key questions surrounding Web3, such as: Q: Is it possible to humanize digital experiences? A big argument surrounding the metaverse and virtual communities like Roblox is that they make interpersonal connection feel, well, impersonal.

Technology 233

Technology Customer Loyalty Omnichannel Consumer 233

Retail TouchPoints

NOVEMBER 24, 2022

Unfortunately, the industry’s long-held “best practices” are holding them back. These practices create a frictionless commerce experience that is efficient but unoriginal, making one brand indistinguishable from the next. So how can businesses distinguish their brand in a competitive ecommerce landscape?

eCommerce 228

eCommerce Mobile Merchant Services Recommendation 228

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. So, let’s get to it, shall we?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Strong data protection vision and strategy, brought to life in clear practices, create a sense of trust and enhance customer loyalty. Ecommerce sales in the U.S.

Customer Loyalty 273

Customer Loyalty Customer Consumer Gifts 273

Retail TouchPoints

NOVEMBER 24, 2023

A recent survey of more than 2,000 consumers revealed that over half won’t be able to buy as many gifts as last season, with more than one-quarter of the respondents claiming they plan to limit how much they spend. Here are five tactical steps brands and retailers can take now that will help them reach their end-of-year revenue goals.

Social Media 257

Social Media Events Gifts Consumer 257

Retail TouchPoints

JUNE 21, 2023

Parents and caregivers are always on the lookout for activities to keep their kids engaged during the summer months, and Michaels has tapped into this need — and not coincidentally, creating new opportunities to build customer loyalty — through Camp Creatology.

Customer Loyalty 207

Customer Loyalty Customer Arts Omnichannel 207

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. The best practices employed by the “leading-edge” and “innovative” brands quickly became the standards for every company to compete against. Loyalty programs. Loyalty programs.

Omnichannel 237

Omnichannel Retail Mobile Social Media 237

Retail TouchPoints

DECEMBER 14, 2023

When it comes to retail strategies, most brands place an emphasis on the pre-purchase experience, from crafting eye-catching ads to investing in SEO and running smart marketing campaigns. The Unseen Costs of a Poor Post-Purchase Journey Bad customer experiences can lead to shoppers leaving your business, even if they love your brand.

Customer Experience 224

Customer Experience Shopping Carts Presentation Social Media 224

Retail TouchPoints

APRIL 16, 2024

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. Even the best products and online storefronts fall flat if customers aren’t happy with one tiny part of their experience.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Fabric

MARCH 7, 2024

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs One critical aspect that retailers can often neglect is the post-purchase experience for customers. The post-purchase experience refers to what happens after a customer has made a purchase.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Retail TouchPoints

AUGUST 2, 2022

The pandemic helped bring countless brands online, but it also made it that much harder to keep a customer’s attention. One way to improve targeting and increase loyalty is to offer consumers personalization that really meets their needs. Personalization goes beyond knowing your customers’ names and emails.

Clothing 213

Clothing Fashion Channel Information 213

Retail TouchPoints

DECEMBER 24, 2021

At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. The answer lies in balancing the dining experience with new realities of safety and satisfying customer expectations. New Technology, Classic Experiences. Follow QR code best practices.

Payment Services 246

Payment Services Customer Experience Outdoor Technology 246

Retail TouchPoints

APRIL 19, 2023

So how can they achieve that? By recognizing the growing importance of data — specifically, how they access, unify and start to action data in a more cohesive way. Using loyalty to retain employees. One innovative approach has been the introduction of loyalty programs for employees.

Retail 219

Retail Technology Information Management 219

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Emeline Berlind, VP and General Manager of Loyalty for Sephora, revealed how the retailer’s approach to loyalty provides it with both strategic and tactical benefits.

Consumer 201

Consumer Gifts Events Customer Experience 201

Retail TouchPoints

SEPTEMBER 11, 2023

The internet has radically changed how we find, compare and buy products. Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer.

Technology 224

Technology Point of Sale Customer Experience Customer Loyalty 224

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program.   If not, it may be time to migrate your loyalty program.  Table of Contents Why migrate your loyalty program?

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Retail TouchPoints

APRIL 13, 2023

How can your wine brand stand out among thousands of competitors? It’s about more than having the most eye-catching packaging or best shelf spot — although these are important factors. To get people to reach for your product repeatedly, learn how to stand out across the customer journey using a digital-first media strategy.

Marketing 302

Marketing Omnichannel Channel Social Media 302

Retail TouchPoints

JULY 24, 2023

With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. Part of this personalization includes how and when they are contacted by their favorite retailers.

Small Business Retail 207

Small Business Retail Marketing Retail Social Media 207

Retail TouchPoints

NOVEMBER 2, 2021

Perhaps you’ve heard of the experience economy. It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Map Customer Journeys for Data-Driven Mobile Marketing. Enter: mobile marketing.

Point of Sale 280

Point of Sale Mobile Customer Marketing 280

Retail TouchPoints

DECEMBER 20, 2021

These new blended shopping habits are evolving and will be key to building brand loyalty in 2022 and beyond. These new blended shopping habits are evolving and will be key to building brand loyalty in 2022 and beyond. Search provides a unified view and helps retailers bridge an omnichannel experience. It’s already beginning.

Consumer 332

Consumer Retail Travel Omnichannel 332

Retail TouchPoints

JANUARY 28, 2022

Defined as data customers are willing to give to brands/retailers in return for discounts via a loyalty/rewards program or email, zero-party data is an oft-overlooked form of data collection thanks to its simplicity, but is now having a moment that will likely turn it into a permanent fixture in retail marketer’s toolkit.

Gifts 239

Gifts Shipping Costs Social Media Outdoor 239

Kissmetrics

JULY 31, 2021

How do you create a conversion funnel, though, and how do you get the most from this tool? The AIDA model is the traditional way to track the customer journey. turning them into a customer. Realistically, not everyone who visits your website will convert to a paying customer, which is why we use a funnel shape.

Download 361

Download Social Media Subscription Customer 361

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. According to Gartner , 87% of brands expect to compete on customer experience in 2021.

Consumer 307

Consumer Marketing Mobile Customer Experience 307