Forrester eCommerce

JULY 22, 2019

As cities grow, municipal governments are investing in infrastructure and applications to improve operations, services for constituents, and the overall urban experience. Composed of the internet of things, “smart cities,” aimed to optimize operations, present new security and privacy […].

Presentation 395

Presentation Operations Improvements 395

Retail TouchPoints

SEPTEMBER 12, 2023

In her new role, Harve will be responsible for the strategic leadership and direction of the company’s information technology organization to drive business outcomes, optimize revenue growth and improve operating efficiencies. Harve will report to Bob Eddy, the retailer’s Chairman and CEO.

Information 203

Information Technology Operations Improvements 203

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience.

Retail 295

Retail Customer Experience Technology Operations 295

365 Retail

JUNE 9, 2023

Making privacy a priority Before retailers and CPGs can dive into best practices, they must have a crystal clear understanding of privacy internally. It serves as both the lifeblood of the retail industry whilst also representing one of the most tightly regulated and potentially risky aspects of a brand’s operations.

Retail 52

Retail Customer Data Channel Social Media 52

Wiser

SEPTEMBER 13, 2023

By understanding these aspects, you can tailor your operations and marketing strategies to better meet your customers’ needs and drive sales. This data can help assess the success of marketing strategies, identify peak shopping times, and improve overall business strategies. Each method has its unique strengths and limitations.

Small Business Retail 147

Small Business Retail Operations Information Customer Experience 147

Retail TouchPoints

NOVEMBER 12, 2020

The tool uses AI-powered analytics designed to help improve customer experience, quality of service and store operations. Operations: What products did shoppers look for but were out of stock or not carried at all? Operations: What products did shoppers look for but were out of stock or not carried at all? including CCPA.

Multi-channel 223

Multi-channel Customer Social Media Retail 223

Retail TouchPoints

APRIL 11, 2024

In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. And since synthetic data is anonymized, they could do this without compromising consumer privacy. Those early use cases make sense because they deliver immediate results.

Retail 257

Retail Mobile Consumer Operations 257

Retail TouchPoints

OCTOBER 18, 2022

It’s imperative customers are safe, comfortable and are offered privacy as they move about. Rethinking how they move and flow will improve all qualities of a store experience without intruding on anyone’s privacy. Questions every retailer should be considering include: How long are customers dwelling in a certain spot?

Customer Experience 271

Customer Experience Customer Apparel Technology 271

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

Marketing 269

Marketing Consumer Information Customer Retention 269

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 212

B2B eCommerce BigCommerce Omnichannel 212

Retail TouchPoints

MARCH 29, 2022

Consumer packaged goods companies in the market today need an improved way of seeing their customers. They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty.

Customer 188

Customer Channel Technology Improvements 188

Retail TouchPoints

JUNE 12, 2023

Companies should closely monitor AI bias, inaccuracy, cybersecurity, job displacement and data privacy. AI can help retailers improve their performance, efficiency and customer satisfaction if developed appropriately. Some AI applications are built to ensure privacy first, and these are the ones companies should be considering.

Retail 240

Retail Technology Games Recommendation 240

Retail TouchPoints

MARCH 28, 2023

“We are thrilled to debut this market-first initiative, allowing our advertisers to reach Dollar General customers via Meta placements while utilizing our opted-in first-party data,” said Charlene Charles, Head of DG Media Network Operations in a statement.

Customer 259

Customer Customer Data Improvements Marketing 259

Retail TouchPoints

AUGUST 11, 2022

The collected biometric data also may be valuable for Amazon as data continues to play a growing role in retail operations. The retailer is sharing store-based analytics from Amazon Fresh and Amazon Go stores with CPG brands to help them improve the customer experience.

Payment Services 247

Payment Services Fashion Technology Customer Experience 247

Retail TouchPoints

JUNE 13, 2023

Aldo Group has leveraged SAP as a key partner of its transformation journey, with Houle noting that its suite of enterprise solutions serves as a “backbone” for many key operational systems. This requires not just flexible technology but also agile methodologies and a culture of innovation and continuous improvement.

Supplies 219

Supplies Customer Experience Technology Omnichannel 219

Retail TouchPoints

DECEMBER 29, 2022

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall. What is Knowledge Management and Why is it Important?

Customer Experience 303

Customer Experience Management Customer Retail 303

GetElastic

MARCH 29, 2019

Here are five ways companies can improve enterprise security, both internally and externally throughout an IoT-driven network. A VPN gives a company privacy and anonymity by creating a private network from a public internet connection. These devices lack hardened operating systems. Assume that everything presents risks.

Improvements 144

Improvements Presentation Travel Other 144

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, retailers are expected to prioritize eco-friendly initiatives, from sustainable sourcing and packaging to energy-efficient operations. Security and Privacy: As technology advances, the demand for heightened security and privacy measures in retail becomes increasingly crucial.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

NOVEMBER 18, 2022

Some large chains are also developing sophisticated security operations centers with dedicated teams to gather evidence on ORC ringleaders so prosecutors can put together a stronger case. Investigators say one person was leading the operation, hiring people to steal goods and others to sell them through well-known ecommerce sites.

Retail 253

Retail Operations Magazine Shopping Carts 253

Retail TouchPoints

DECEMBER 18, 2023

The use of AI in ecommerce has uncovered numerous lessons about how modern businesses should operate and engage with their customers. It works in real time, using machine learning based on the initial characters typed to improve the time to result. Here are some key insights that can be applied to any industry building with AI.

Recommendation 242

Recommendation eCommerce Jewelry Document 242

lateshipment

APRIL 28, 2024

business professionals rated CX as their priority and thereby are consistently investing more in improving it. So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. That brings us to the #1 reason — To stay in the competition.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

FEBRUARY 14, 2022

The answer lies in finding new sources of operating margin relief. Most retailers already tapped the traditional path of cutting costs and streamlining operations. As a result, marketing and operations teams are often paralyzed by the amount of data and the difficulty of matching data to the retailer’s objectives.

Banking 233

Banking Retail Merchant Services POS 233

Retalon

APRIL 26, 2024

This significant achievement underscores Retalon’s ongoing commitment to the highest standards of security, availability, processing integrity, confidentiality, and privacy of customer data. For more information, visit www.retalon.com

Customer Data 41

Customer Data Supplies Operations Improvements 41

FastSpring

DECEMBER 19, 2023

Improve Authorization Rates While technical issues can cause downtime with your payment provider, you may also find that certain providers have better authorization rates than others for certain types of transactions. FastSpring stores payments / player data in accordance with appropriate privacy regulations and sanctions.

Payment Services 153

Payment Services Merchant Services Payments Games 153

Groove

SEPTEMBER 5, 2023

Today, businesses have access to advanced AI tools and technologies that empower them to streamline operations, personalize customer experiences, and drive growth. By embracing automation, eCommerce merchants can optimize their operations, deliver exceptional customer experiences, and stay competitive in a rapidly evolving digital landscape.

Presentation 195

Presentation eCommerce Merchant Services Technology 195

ESW

OCTOBER 2, 2023

Challenge 3: Localising language and call center hours of operation Customers want to communicate with customer service in their own, local language. To resolve issues and improve customer satisfaction, you should interact in ways that customers expect. This will help you constantly improve your customer service.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Kissmetrics

OCTOBER 7, 2021

These cookies can help marketing teams understand user behaviors and ad performance, but they may feel like an intrusion of privacy for many users. By blocking these cookies, users can increase their privacy and security. Now Google is launching “ The Privacy Sandbox ” as a response to the cookieless future. Don’t worry.

Marketing 264

Marketing PPC Social Media Books 264

Retail TouchPoints

JULY 25, 2022

Victoria’s Secret Chile , operated by Grupo Axo , recently implemented a click-and-collect program that appears to have solved this incremental sales paradox. The click-and-collect solution also offers operational support for those high-traffic periods. “A Poor Delivery Ecosystem, Privacy Concerns Fuel Click-and-Collect Growth.

Fulfillment 182

Fulfillment Shipping Costs Omnichannel Operations 182

Retail TouchPoints

AUGUST 10, 2022

And with integrated network cards , managers can benefit from enhanced connectivity and improved cybersecurity while integrating with disaster avoidance software and other connected devices. Disaster avoidance software : Many stores that are part of larger retail chains operate without on-site IT support staff.

Small Business Retail 254

Small Business Retail Retail Telecommunications Events 254

Retail TouchPoints

FEBRUARY 16, 2023

In addition to improving overall customer satisfaction with a convenient and secure contactless checkout, facial recognition makes it easier for retailers to manage workforce productivity. Concern has been expressed about potential privacy violations through undue tracking of individuals.

Payment Services 215

Payment Services Banking Customer Experience Technology 215

Ecommerce Platforms

APRIL 7, 2022

75% of internet users in the US are more concerned with their online privacy than they’ve ever been. As a business owner, you need to find the balance between gathering data to support your business, complying with the law, aligning with your moral values, and respecting your customers’ privacy. Are you most worried about privacy?

Payment Services 211

Payment Services Small Business Retail Recommendation Customer 211

Retail TouchPoints

MAY 6, 2022

Data is a critical foundation in today’s retail strategies, enabling organizations to make smart analytics-based business decisions, from refining personalized marketing efforts to improving logistics operations. The rise of ecommerce and other technological advances have made the retail sector an increasingly data-rich environment.

Retail 253

Retail Management Information Consumer 253

RetailMinded

APRIL 5, 2024

The very first step organizations need to follow to understand the data they gather from their customer analysis is to answer the following questions: Knowing if your data is high-quality– this helps in giving you additional insights What do you need to improve your data quality and intelligence?

Payment Services 52

Payment Services Retail Technology SEO 52

UpSellIt

JULY 13, 2023

Each channel operates independently, catering to different customer segments. Omnichannel & Multichannel Key Differences Integration and Consistency: Multichannel retailing lacks integration and operates through independent channels, whereas omnichannel retailing seeks to unify channels and create a connected brand identity.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

365 Retail

OCTOBER 4, 2023

In today’s privacy-focused era, customers’ increasing concerns and the impending demise of third-party cookies are sending shockwaves through the advertising industry across the UK and EMEA region. It’s a costly misstep, inadvertently diminishing their ability to meet the evolving privacy expectations of their target audiences.

Retail 65

Retail Customer Data Channel Improvements 65

Kissmetrics

JULY 21, 2021

Having good social media profiles can get you more exposure online, help you connect with your fans or customers, and improve your online reputation. If you run a smaller operation or are the face of your company, include a headshot of you. Element #8: Your Social Media Profile Privacy Settings. What about for a company?

Social Media 328

Social Media Books Information Improvements 328

Retail TouchPoints

MAY 24, 2021

With the application of AI, companies have access to the accurate, real-time data that enables them to adapt and evolve quickly, continuously improving upon the customer experience while streamlining their back-office operations. This all happens while preserving visitor privacy, which is critical for legal purposes.

Retail 155

Retail Customer Experience Presentation Improvements 155