Retail TouchPoints

APRIL 4, 2024

So while developments like in-store ad placements and bringing in non-endemic ad dollars may be the topics generating buzz, the advance that’s most crucial to retail media’s continued growth will be the decidedly less sexy matter of standardization — the same standardization that other digital ad platforms now routinely offer. The culprit?

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Retail X-cart Banking Definition 242

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

Sporting Goods 261

Sporting Goods Technology Omnichannel Operations 261

BigCommerce

OCTOBER 31, 2017

While you can peruse books and guides on how exactly to start a successful, long-term online store –– every entrepreneur every where has to start at the exact same place. And that place requires you to answer this 1 question: What are you going to sell? And that place requires you to answer this 1 question: What are you going to sell?

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eCommerce Shipping Costs Beauty and Health B2B 839

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Interestingly, coming off a summer spending spree, when credit card balances spiked in the third quarter to a $1.08

Payment Services 327

Payment Services Merchant Services Retail Customer Experience 327

BigCommerce

AUGUST 3, 2017

Ecommerce trust drivers – those little tweaks and elements that can help boost conversions and sales, and bring in the profits – take little effort on your end but can do wonders for your store revenue. So how do you get around this issue, and make sure that your product will sell? Your product: Is it good enough for me to buy?

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Shipping Costs eCommerce BigCommerce Payments 836

Retail TouchPoints

AUGUST 16, 2023

You wouldn’t want to spend thousands of dollars on something that won’t do you any good. In this article, you’ll learn three things you need to do before undertaking a small business rebranding: 1. In this article, you’ll learn three things you need to do before undertaking a small business rebranding: 1.

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Small Business Retail Social Media Marketing Article 242

Retail TouchPoints

SEPTEMBER 25, 2023

What kinds of pressures do these demands put on them? That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. What you offer [in terms of fast fulfillment], and to whom, is very important. We’re now battle-tested.” To provide a 99.5%

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Supplies Shipping Costs Fulfillment Customer Experience 290

Retail TouchPoints

JUNE 15, 2023

I’m excited about AI, but I also love the great drawings that people do. What I’m interested in is the emotional connection.” All they do is study game mechanics, to understand what makes you want to do something over and over again. “What do you do in this situation?”

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Marketing Games Technology Presentation 297

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. As it turns out, this is quite an expensive problem to solve. According to Insider , total retail returns were projected to grow 2.2%

Shipping Costs 212

Shipping Costs Shipping eCommerce Small Business Retail 212

Retail TouchPoints

JANUARY 31, 2022

As the retail industry shifts, so do customer expectations. This blueprint should ideally answer three simple questions: what problem do you want your IoT implementation to solve, what would you achieve once the problem is solved, and what is the best possible solution? How can this be done?

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Retail TouchPoints

APRIL 18, 2023

Online shopping has existed for 40 years or so now, depending on what starting point you use, and while it’s undergone many changes, the basic paradigm remains. If I have Warby Parker glasses and you do too, we instantly have something to talk about. And that’s what he did.

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Payment Services Marketing Beauty and Health Customer 249

Retail TouchPoints

SEPTEMBER 7, 2023

Our sellers are a huge part of our customer value proposition, because it’s not just what we buy, but it’s what we sell that matters to our customers, and that’s where you guys come in. It took way too long, but Walmart is finally starting to do so in a real way.” Create an effective ecommerce platform 2.

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Retail TouchPoints

OCTOBER 26, 2023

From the customer service of store associates to the quality of the products for sale, every store visit has its own unique factors that play into a customer’s overall satisfaction — factors that become irrelevant if the product a shopper is looking for isn’t available. Tackling this problem is complex.

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Retail TouchPoints

JUNE 2, 2021

The entire site was new (except for the store itself), and now the standard process of ironing out hiccups was complicated by a spike in customer traffic. That is a challenge in itself, but then within just a few short weeks we had COVID and then four weeks later we’re shipping from stores.”.

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Fulfillment Customer Experience Improvements Operations 280

Groove

MARCH 24, 2022

Selecting an eCommerce marketing agency for your BigCommerce online store is a crucial step in achieving your eCommerce goals. We’re sharing tips on how to choose a BigCommerce Agency and why working with an Elite BigCommerce Partner will guide your eCommerce store in a positive direction. What Is An eCommerce Marketing Agency?

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BigCommerce B2C eCommerce Marketing B2B 195

Retail TouchPoints

NOVEMBER 10, 2023

Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place. Read on to learn: What is retail media? What is a retail media network? 10, 2023 What is retail media?

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Retail Social Media Multi-channel Channel 258

lateshipment

MARCH 22, 2024

LoveNspire is a thriving D2C store specializing in culturally rich, ethnic products that include over 2500 products. Born during the pandemic, they’ve grown from a one person operation to a global store, catering to customers all over US, Europe and Canada. Logistics was a problem from India to the United States.

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Shipping Costs Shipping Gifts Customer Experience 130

Retail TouchPoints

OCTOBER 4, 2023

To do this, Reduto and her team immerse themselves in the industries they serve — and one of the largest is retail. To understand how best to do that, NBCU conducts regular research into industry trends, consumer behavior, insights from partners and more that it consolidates annually into a Retail Insights Report. said Reduto.

Retail 227

Retail Consumer Shopping Carts Technology 227

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express. And that’s not all.

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Beauty and Health POS Mobile Management 288

Retail TouchPoints

JUNE 9, 2023

What went wrong? For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). Retail TouchPoints (RTP): Before we talk about BB&B’s eventual failure, what made the retailer a success in the first place?

Department Stores 228

Department Stores Consumer Accessories Apparel 228

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. in an interview with Retail TouchPoints. Unemployment is at 3.5%

Shipping Costs 239

Shipping Costs Fulfillment Shipping Customer Loyalty 239

Retail TouchPoints

OCTOBER 26, 2020

This year’s surge in ecommerce has put strains on both supply chains and websites, and retailers now are guessing what challenges they will face as fall and winter bring the threat of a COVID-19 resurgence as well as the usual holiday rush. What do you see as the biggest challenges retailers face at the moment?

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Operations eCommerce Retail Fashion 336

Retail TouchPoints

SEPTEMBER 27, 2023

It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as the pandemic moves into the realm of memory. For brands and marketers, it’s hard, nigh impossible, to keep up with how and where consumers are shopping today, but media planning and buying platform Infillion tried.

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Retail TouchPoints

JULY 27, 2022

Retail TouchPoints (RTP): What are the most important connected store trends for retailers to focus on? Through personalization, which dovetails into buy online, pick up in-store, I can use that kind of concierge or white glove experience. RTP: What challenges have retailers faced regarding designing a connected store journey?

Consumer 213

Consumer Customer Experience Outdoor Information 213

Retail TouchPoints

AUGUST 23, 2023

Data Overload What makes the performance of self-checkout systems so hard to monitor is, ironically, the enormous amount of log data these systems generate. From there, that team goes to work manually digging through troves of data collected across their locations to identify the source of the problem.

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Information Payment Services Customer Management 216

Retail TouchPoints

APRIL 22, 2024

Here is what a number of companies are doing this Earth Day and beyond to meet the demands of consumers and the planet. Here is what a number of companies are doing this Earth Day and beyond to meet the demands of consumers and the planet.

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Clothing Fashion Workshop Shipping 211

Retail TouchPoints

NOVEMBER 18, 2022

According to the most recent National Retail Security Survey , shrink is now a $100 billion problem. According to the most recent National Retail Security Survey , shrink is now a $100 billion problem. As a result, in many cities officers do not respond to calls about petty theft below a certain dollar amount.

Retail 253

Retail Operations Magazine Shopping Carts 253

Kissmetrics

DECEMBER 8, 2020

Is that even what mobile ads are best for ? And then I’ll show you how to start doing that. I know what you’re thinking. Despite the growth of mobile shopping, the majority of shoppers only use their phones to look up deals or product information — and then head to a store or a desktop to make big purchases.

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Mobile Social Media Article Payment Services 363

Retail TouchPoints

JULY 8, 2022

The company now counts 125 doors across 22 states , and Krishna plans to more than double the store footprint to more than 300 locations in the next seven to 10 years. Starting this year, we’re going to be opening 15 to 20 stores a year.”. There are multiple ways in which we can do that, and the store is at the center.

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Groove

FEBRUARY 3, 2020

The Time Magazine article that certainly piqued my interest was "What's Wrong with Online Shopping.". So, What Is Wrong With Online Shopping? So, What Is Wrong With Online Shopping? There exists a disconnect between a person’s shopping experience in store vs online at the same company. Signage inconsistency.

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Customer Experience Shipping Costs eCommerce Customer 284

Retail TouchPoints

JULY 21, 2023

As people go back to stores, they get to flex that shopping muscle again, but most of ecommerce is just a means to an end. There’s no surprise and delight moment when you go to buy something online.” “As people go back to stores, they get to flex that shopping muscle again, but most of ecommerce is just a means to an end.

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Technology eCommerce Outdoor Consumer 214

Retail TouchPoints

NOVEMBER 28, 2022

What people think about when they focus on retail innovation is the tech side of the business — next-generation marketing tools, cutting-edge last mile vehicles, frictionless checkout — but there is still plenty of innovation happening in the more foundational strategies of running a retail business.

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Department Stores Consumer Consumer Goods Retail 274

Retail TouchPoints

APRIL 17, 2024

Everywhere I go, business leaders ask me, “What’s the next big thing in retail?” But instead of running after the same moving target everyone else is chasing, a smarter question for leaders to ask is, “What’s missing in society, and what do people feel they’re lacking in their lives?”

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Consumer Leisure Customer Books 130

Kissmetrics

APRIL 7, 2021

By the end of this article, you’ll know what to study, what to ignore, and how to improve your site’s conversion rates. What really matters isn’t how many people visit you, but how well those visitors help you achieve your goals. What message are you communicating? There are three primary sources of traffic.

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Payment Services Improvements Shopping Carts Social Media 281

Retail TouchPoints

MARCH 17, 2023

The old way of doing retail was designed for a post-World War 2 world, and it’s time for companies to chart a new path into the future. “We As you look at where we’re at today and ask, ‘ Well, what are the requirements that we see starting to form over the next decade?’ said Kasey Lobaugh, Principal and Chief Futurist of the U.S.

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Retail Operations Consumer Technology 241

Retail TouchPoints

DECEMBER 20, 2021

According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online. Consumers now expect a holistic view of what is in-store and online.

Consumer 332

Consumer Retail Travel Omnichannel 332

Kissmetrics

NOVEMBER 18, 2020

When you do it right, creating a business plan doesn’t have to be so difficult. What is an E-Commerce Business Plan? The overall key to writing a business plan is to create something comprehensive enough, so you never have to wonder what step is coming next. Understanding how to create a business plan is key.

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eCommerce PPC Operations SEO 278