Zoom Zooms In On Contact Center, Acquires Five9 To Capitalize On Its Momentum In The Enterprise
Forrester eCommerce
JULY 20, 2021
In the largest acquisition deal in the contact center industry, Zoom announced its intent to acquire Five9 (a cloud contact center provider) for $14.7 Zoom went big and didn’t go home. billion — a solid move by the most recent tech vendor to have become a verb in our vernacular (Google, Uber, Venmo, etc.,
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