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Zoom Zooms In On Contact Center, Acquires Five9 To Capitalize On Its Momentum In The Enterprise

Forrester eCommerce

In the largest acquisition deal in the contact center industry, Zoom announced its intent to acquire Five9 (a cloud contact center provider) for $14.7 Zoom went big and didn’t go home. billion — a solid move by the most recent tech vendor to have become a verb in our vernacular (Google, Uber, Venmo, etc.,

Customer 276
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Three Reasons To Take Your Contact Center Into The Cloud

RTP blog

Moving to a cloud-native contact center, or a Contact-Center-as-a-Service (CCaaS) platform, can provide retailers with the tools they need to turn customer support from a cost center into a revenue driver. And unlike on-premise large infrastructure systems, CCaaS solutions can operate without the need for large continual investments.

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Sendinblue vs Constant Contact (Apr 2022): Which Email Marketing Platform is Best?

Ecommerce Platforms

Struggling to make the choice between Sendinblue vs Constant Contact? Today, we’re going to look at all the features of both Constant Contact and Sendinblue, considering everything from pricing, to usability, to help you make the right choice. Sendinblue vs Constant Contact: Pricing. Constant Contact. So, which is best?

Marketing 104
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The VM & Display Show 2024, a crucial event for any industry focused on elevating their physical space.

365 Retail

Scheduled for April 16th-17th, 2024 at London’s Business Design Centre, the Visual Merchandising and Display Show is not just an event; it’s a pivotal gathering for any industry aiming to enhance its physical spaces. This makes the show an invaluable experience for all attendees, irrespective of their industry.

Events 113
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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Basic search: Easily search using keywords, job title, location, industry, and more. Export results: Easily export candidate data (including contact info) to Excel, shared with colleagues to review or upload in bulk to a recruiter's applicant tracking system. We have added 10's of millions of personal emails and mobile records.

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Cancel the “Cost Center” Culture In Customer Service

Forrester eCommerce

In my past 30 years in the contact center industry at organizations like RingCentral, Genesys, 8×8, and IBM, I’ve watched the same movie over and over and over again…too many contact centers are laboring under the tyranny of being a cost center with schizophrenic goals of making customers happy while “doing more with less”.

Customer 508
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Mailchimp vs Constant Contact: Which Email Marketing Service is Right for You?

Ecommerce Platforms

There are a lot of them out there, but we are going to focus on two of the most popular: Constant Contact and Mailchimp. Let's pit Mailchimp vs Constant Contact and see how it turns out. . Mailchimp vs Constant Contact: A Quick Glance at Both. Mailchimp and Constant Contact are the go-to names for email marketing.

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Best Practices for a Marketing Database Cleanse

Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.