Forrester eCommerce

APRIL 1, 2021

The nature, design, and performance of managed organizations is evolving to accommodate drastic advancements in technology. To put this into context, technology investment has increased. However, productivity has declined from these investments over […].

Technology 487

Technology Blog Management Customer 487

Forrester eCommerce

JANUARY 17, 2024

Securing technology is hard. It’s another challenge entirely when that technology operates off our planet. And it depends on risk management. And it depends on risk management. For years, […]

Management 265

Management Technology Operations Customer 265

Forrester eCommerce

MARCH 20, 2023

Fully 69% of global voice-of-the-customer (VoC) and CX measurement leaders use a customer feedback management (CFM) tool, according Forrester’s 2022 global study of these leaders. That’s about the same number as the 70% who told us that their organization believes that the VoC/CX program is vital to its continued success.

Management 195

Management Technology Customer Customer Experience 195

Retail TouchPoints

JANUARY 15, 2024

Workcloud Task Management software was implemented in Zebra TC5x mobile computers , giving Office Depot managers and associates a simple, streamlined way to plan and manage work. Because store managers can better assign tasks and build shifts, Office Depot has been able to reduce overtime costs by 95%.

Technology 252

Technology Improvements Omnichannel Mobile 252

Forrester eCommerce

MARCH 21, 2023

Our SPM Wave shows that new entrants are providing solutions using modern technology that disrupt the status quo and generate value beyond the most complex use cases. Until recently, cost and implementation complexity limited SPM solutions to mostly large companies with complex use cases.

Technology 195

Technology Management Operations 195

Forrester eCommerce

DECEMBER 19, 2022

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. For the same reasons that agile principles have […].

Management 370

Management Technology Information Operations 370

Forrester eCommerce

APRIL 17, 2024

Investing in sustainability management software is an important business imperative not only to be complaint to sustainability regulations, but also to drive an environmental sustainability strategy, optimize metrics and reporting, and have good corporate sustainability data management practices especially if you need to prove you are doing what you (..)

Management 242

Management Information Technology Customer 242

Forrester eCommerce

DECEMBER 7, 2022

I am very excited to focus my research on examining the intersection of content technologies and digital business strategy. As a part of this accelerating evolution, the delivery of enterprise content is becoming critical to help businesses attain their goals and meet their customers where they are.

Technology 195

Technology Management Customer 195

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. Fortunately, new technologies — bolstered by rapid advancements in artificial intelligence — can make this process easier.

Management 272

Management Technology Operations Retail 272

Forrester eCommerce

MAY 21, 2020

Technology will play a pivotal role in running your business during the pandemic. Most experts agree that COVID-19 is going to be around for some time. Widespread availability of a vaccine is at least 18 months away. But business can’t and won’t be on hold during that time. So far, many firms have focused their […].

Technology 360

Technology Management Customer Experience Customer 360

Retail TouchPoints

NOVEMBER 3, 2022

Nordstrom is sponsoring and helping to launch a new Product Management course track at Atlanta-based Historically Black College and University (HBCU) Morehouse College as part of its ongoing investments in Black talent. It’s critical that our product managers reflect the diverse group of customers we serve.

Management 277

Management Fashion Technology Fulfillment 277

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The technology will debut at the Dedham, Mass. ” The technology could help Wayfair on its path to profitability, though the retailer still has some work to do. billion , down 7.3%

Technology 284

Technology Customer Experience Omnichannel Improvements 284

Retail TouchPoints

MAY 10, 2023

CPG brands that DO find success are proactive and utilize technology to increase order visibility and analyze performance data. Technology Leads to Category Leadership Shipping technology has significantly improved in recent years and is now a massive determinant of CPG brand success.

Supplies 262

Supplies Technology Shipping Costs Food and Beverages 262

Retail TouchPoints

APRIL 17, 2023

Nordstrom has named Jason Morris as its new Chief Technology and Information Officer, effective May 1. At Nordstrom, Morris will oversee technology functions including engineering, data science and analytics. Morris will bring more than 25 years of tech experience, most recently as SVP of Enterprise Business Services at Walmart.

Technology 210

Technology Information Management Retail 210

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

Apparel 262

Apparel Technology Payment Services Games 262

Retail TouchPoints

MAY 9, 2023

8fig , a funding and management platform for ecommerce businesses, has closed a $140 million Series B funding round, bringing its total funding to date to $196.5 8fig provides ecommerce businesses (primarily marketplace sellers) with bespoke funding plans, optimized according to their supply chain and cash flow needs, to accelerate growth.

Management 293

Management Banking Supplies eCommerce 293

Forrester eCommerce

DECEMBER 6, 2022

Apptio, a pioneer in the technology business management (TBM) field, welcomed some 1,000-plus in-person attendees to its annual conference November 7–9, 2022, in Austin, Texas.

Management 195

Management Technology Customer 195

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 311

Customer Experience Technology Customer Fulfillment 311

Retail TouchPoints

JULY 8, 2022

CVS Health has appointed Tilak Mandadi as both EVP and a new role, Chief Data, Digital and Technology Officer. Mandadi will start in the role July 25, 2022, managing the company’s data, digital and technology strategy while overseeing growth and innovation through digital-led, consumer-focused experiences and services.

Beauty and Health 279

Beauty and Health Technology Customer Experience Consumer 279

Forrester eCommerce

JANUARY 26, 2021

In my recent Forrester webinar I outlined how AI drives the evolution of technology and data governance, and how an increase in customer demand and regulatory activity will necessitate companies to take a closer look at their approach (Forrester clients can access the replay here). In this blog post I’d like to recap the two […].

Technology 539

Technology Webinar Blog Customer 539

Retail TouchPoints

DECEMBER 28, 2022

Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Based on these factors, warehouse technologies can be divided into three levels of automation: System Automation; Mechanized Automation; and. Automation Increases Warehouse Productivity and Accuracy.

Management 275

Management Order Fulfillment Fulfillment Shipping Costs 275

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. There’s no surprise and delight moment when you go to buy something online.”

Technology 236

Technology eCommerce Outdoor Consumer 236

Forrester eCommerce

MAY 11, 2021

Since its inception, Dell Technologies has had many achievements, of which it should be proud. However, the shifting technology industry is forcing Dell to adapt faster than ever, more than ever, and […].

Technology 312

Technology Marketing Information Management 312

Forrester eCommerce

APRIL 23, 2020

These dependent systems are increasingly tested to manage a diverse range of incidents ranging from extreme weather, malicious cyber- attacks, terrorist attacks, and more. Emerging technologies like drones, antidetection systems, and 3D […]. But the digital and physical worlds are converging.

Technology 292

Technology Management Customer 292

Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”

Technology 313

Technology Telecommunications Consumer Electronics Electronics 313

Retail TouchPoints

AUGUST 31, 2021

Zebra Technologies will acquire antuit.ai , a provider of AI-powered Software-as-a-Service (SaaS) solutions designed to assist with forecasting and merchandising in the retail and CPG industries. will serve as the planning and demand forecasting module within Zebra’s retail software portfolio.

Technology 271

Technology Supplies Consumer Management 271

Forrester eCommerce

JUNE 3, 2019

When benchmarking retail technology investment plans, we found that retailers around the world plan to: Maintain interest in SaaS for agility — and exploit PaaS for differentiation. Retailers will invest in SaaS to manage application load variability, such as holiday shopping. They do […].

Technology 360

Technology Retail Management Customer 360

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. Superior order management capabilities are at the center of today’s and tomorrow’s commerce solutions.”. “We

Technology 271

Technology Omnichannel Improvements Shipping 271

Retail TouchPoints

OCTOBER 27, 2022

enter new geographies and develop its store and inventory management software application suite, StoreOS. The technology aims to enable frictionless checkout, real-time inventory tracking and other technologies. “By

Technology 270

Technology Management eCommerce Retail 270

Forrester eCommerce

JANUARY 12, 2023

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager? Most […].

Management 370

Management Operations Improvements Information 370

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Technology 275

Technology Payment Services Customer Experience Blog 275

Retail TouchPoints

JUNE 14, 2023

Technology Can Make Good Experiences Great As it is in many areas of retail, technology is playing a greater role in the overall experience offered by open-air centers. Technology Can Make Good Experiences Great As it is in many areas of retail, technology is playing a greater role in the overall experience offered by open-air centers.

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Events Technology Outdoor Retail 249