Retail TouchPoints

NOVEMBER 17, 2023

Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty. Applying this practice, retailers can proactively troubleshoot stockouts and delays to ensure that customers’ orders can still be fulfilled to their satisfaction in a timely manner.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

JUNE 8, 2023

Walmart is pushing further into in-store retail media as it looks to leverage its biggest advantage over retail media juggernaut Amazon — its brick-and-mortar footprint. The next frontier of retail media is in-store experiences, and it’s one we’re excited to chart.” While Amazon still dominates U.S.

Demo 278

Demo Retail Omnichannel Marketing 278

Retail TouchPoints

APRIL 26, 2024

billion in 2021, according to the American Pet Products Association. The company was founded in 2012 with its core product offering, BarkBox. Known widely as one of the first subscription boxes to make a splash in the retail market, BarkBox has become just one piece of a much larger organization. Americans spent $136.8

Toys 147

Toys Social Media Subscription Consumer 147

Retail TouchPoints

APRIL 13, 2023

Product information management platform Gepard has launched a feature called Digital Shelf Analytics. The solution aims to help brands and retailers track content by supervising content providers, monitoring their enriched product listings on retailers’ websites and fully controlling content completeness and accuracy.

Information 278

Information Retail Presentation Channel 278

Retail TouchPoints

OCTOBER 5, 2023

Twenty years ago, retailers aiming to launch new store brands to fend off the negative associations created by the “generics era” would say to their design agencies, “Get this as close to the national brand target as you possibly can.” Look closely at the latest crop of newly launched store brands in grocery and retail.

Retail 263

Retail Specialty Retailers Multi-channel Consumer Electronics 263

Retail TouchPoints

MARCH 19, 2024

Since implementing a product information management (PIM) solution from Akeneo in January, Zenni Optical has reduced data inconsistency issues across teams by approximately 60% and cut the time needed to manage product data by over 70%.

Management 274

Management B2C B2B Channel 274

Retail TouchPoints

FEBRUARY 16, 2024

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products.

Accessories 278

Accessories Apparel Fashion Consumer 278

Retail TouchPoints

NOVEMBER 10, 2023

IndiePet , a nonprofit trade association for independent pet retailers, will offer its retailer members access to Open Catalog from Salsify , a centralized hub for product content. What’s more, the IndiePet Open Catalog equips smaller retailers to enhance their ecommerce presence with maximum efficiency.”

Information 278

Information Supplies Online Retail Customer Experience 278

Retail TouchPoints

JUNE 23, 2022

SmartSense offers real-time product traceability and assessment monitoring that enables enterprises to deliver a high-quality customer experience. Its retail applications were created to maximize productivity while minimizing product loss with automated equipment monitoring and digital logs, particularly in the grocery space.

Retail 305

Retail Supplies Customer Experience Improvements 305

Retail TouchPoints

MARCH 24, 2022

Renovai offers Shop the Room, a platform designed to help retailers generate an emotional attachment between shoppers and their items. The solution is designed to help retailers create multiple 3D scenes with different settings for each shopper while using the same anchor product.

Retail 262

Retail Information Customer Customer Experience 262

Retail TouchPoints

DECEMBER 26, 2023

Among the many factors that influence shoppers’ decisions, one stands out as a game-changer: high-quality product imagery. Baby boomers, aged between 60 and 77, represent a significant and influential demographic in the retail world. Context Matters Understanding the aesthetic and interests of baby boomers is key to success.

eCommerce 275

eCommerce Customer Loyalty Mobile Consumer 275

Retail TouchPoints

SEPTEMBER 12, 2022

Retail bot attacks like this are becoming increasingly common. Almost 30% of online retail traffic is now bots. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. As long as bots are paying for my products, a sale’s a sale, right? Let’s look at why.

Retail 294

Retail Beauty and Health eCommerce Social Media 294

Retail TouchPoints

JUNE 17, 2022

B2B brand discovery platform Product Guru is bringing its online service — which connects brands and retailers — to the real world, with plans for a series of temporary concept stores in London. The stores will be open for six days and merchandised like a retail store, but will only be open to retail insiders. “As

Beauty and Health 291

Beauty and Health Retail Events B2B 291

Retail TouchPoints

APRIL 2, 2024

Last year, Amazon identified, seized and disposed of 7 million counterfeit products worldwide. And for those who think counterfeiting is just about fake Coach handbags and other high-end merchandise, Smith stressed that counterfeiting efforts involve a broad range of product types and price points. “We Europe and China,” said Smith.

Document 268

Document Supplies Apparel Improvements 268

Retail TouchPoints

JANUARY 29, 2024

To help retailers determine the post-purchase carbon impact of products like appliances, electronics and outdoor power equipment, the Retail Industry Leaders Association (RILA) has partnered with Optera to develop the Direct-Use Product Emissions Database (DPED).

Outdoor 277

Outdoor Electronics Retail Consumer 277

Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC.

Payments 312

Payments Payment Services Retail Channel 312

Retail TouchPoints

SEPTEMBER 19, 2022

Sam’s Club has partnered with ecommerce advertising solution Pacvue to help brands that advertise on the retailers’ site reach the right consumers at the right moment. Through the partnership with Pacvue, Sam’s Club MAP advertisers now have access to search and sponsored product ads.

Retail 258

Retail eCommerce Operations Marketing 258

Retail TouchPoints

JUNE 22, 2022

Mall operator Simon has launched a new search engine that will let shoppers research in-stock products at participating retailers in Simon properties. Simon Search, as the platform is called, is currently being tested at 29 Simon retail centers across the U.S., with a broader rollout planned for later this year.

Retail 319

Retail Games Operations Marketing 319

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025.

Retail 317

Retail SEO Operations Consumer Goods 317

Retail TouchPoints

JANUARY 26, 2024

Target is introducing more than 1,000 new wellness-related products starting at just $1.99 in a bid to “support guests on their wellness journey without stretching their budgets.” New products range from apparel and accessories to dietary supplements, vitamins and wellness-focused tech.

Food and Beverages 259

Food and Beverages Beauty and Health Accessories Apparel 259

Retail TouchPoints

MARCH 18, 2024

Google wants a bigger piece of the traffic driven by retail media advertising. To start getting it, the tech company has launched a new offsite retail media solution in closed beta. We see retail media as a cornerstone of the SA360 mission to drive reach, performance and productivity for advertisers.”

Retail 306

Retail Management Blog Channel 306

Retail TouchPoints

FEBRUARY 28, 2022

Retailers across the globe are reacting to Russia’s invasion of Ukraine in multiple ways: some are refusing to carry Russian products like certain vodka brands; others are donating to relief efforts; and those with close ties to either Russia or Ukraine are monitoring the situation. Some liquor stores in both the U.S.

Fashion 296

Fashion Retail Operations Other 296

Retail TouchPoints

NOVEMBER 5, 2020

Feed management platform Channable can help retailers manage their product listings and orders across thousands of online marketplaces, affiliate networks and price comparison sites. The company’s solutions are designed to optimize product and service go-to-market strategies and online advertising.

lightspeed 264

lightspeed Management Magento WooCommerce 264

Retail TouchPoints

FEBRUARY 14, 2024

It’s fair to say that Crocs has mastered the art of the product drop, collaborating with obvious (and not-so-obvious) partners on exclusive designs and collections. The casual footwear brand’s latest venture is with retail partner Famous Footwear. Within that time, the retailer has raised more than $11.6

Arts 264

Arts Customer Retail Customer Experience 264

Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged. Retail TouchPoints (RTP): How do you define customer engagement?

Customer 279

Customer Retail Social Media Outdoor 279

Retail TouchPoints

SEPTEMBER 21, 2023

While collaborations have always been part of the brand marketing playbook, the multiple facets (and attendant hype) generated by the Barbie movie marketing machine has reinvigorated retailers and inspired them to get even more creative with their partnerships.

Consumer 255

Consumer Marketing Customer Retail 255

Retail TouchPoints

JUNE 30, 2023

Fenty Beauty ’s new Roblox activation will feature interactive scavenger hunts, mazes and other opportunities to learn about the inspirations for, and ingredients from, some of the company’s products. Retailers’ interest in the metaverse has subsided somewhat but it hasn’t completely disappeared.

Fashion 327

Fashion Events Other Marketing 327

Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. But these legacy processes don’t work as well as they once did, and COVID made that fact hard to ignore. “A

Consumer 264

Consumer Merchant Services Retail Social Media 264

Retail TouchPoints

DECEMBER 7, 2023

Claire’s has opened a 1,227-square-foot flagship store in Mexico City’s Plaza Satélite that showcases the jewelry and accessories retailer’s reimagined look and feel, including the updated visual identify for PIERCED by Claire’s. The retailer will operate the store in partnership with retail services company Exalta.

Accessories 264

Accessories Jewelry Apparel Fashion 264

Retail TouchPoints

NOVEMBER 7, 2023

To make product customization easier and more contextual for online shoppers, Herman Miller and Design Within Reach (DWR) have both launched 3D product visualization on their U.S. retail websites. ”

Games 263

Games Download Customer Experience Customer 263