Retail TouchPoints

MAY 2, 2024

[Editor’s note: This is an excerpt from the recent Retail TouchPoints Tech Guide, 3 Ways Generative AI is Transforming Brand Experiences. Gen AI Can Drive Creativity or Efficiency Gen AI-powered solutions can create varying results. This will help you narrow your focus on possible solutions.

eCommerce 211

eCommerce Download Customer Experience Management 211

Groove

APRIL 18, 2024

It makes it easier to manage one or more retail stores in one place. This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. You also have to ensure your security measures are robust, especially if you use third-party solutions or plugins.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

Retail TouchPoints

APRIL 10, 2024

Pet Valu will deploy solutions from Relex to enhance pricing and promotions planning processes in its 780+ retail locations across Canada as well as its digital channels. Pet Valu’s implementation partner Logic will provide program management, change management and data integration services. “As

Supplies 205

Supplies Channel Management Improvements 205

Retail TouchPoints

MAY 1, 2024

Last fall Shein and Forever 21, which is owned by brand management firm Authentic Brands Group , announced a joint venture that has included the sale of Forever 21 gear on Shein, and Shein pop-ups at Forever 21 stores. stores, powered by Happy Returns. Now Shein will have a more permanent presence at Forever 21 via this returns partnerships.

POS 228

POS Customer Experience Technology Management 228

Retail TouchPoints

FEBRUARY 15, 2024

Party City has partnered with The Parker Avery Group to roll out a price optimization solution based on the solution provider’s Enterprise Intelligence analytics platform. The end solution will play a crucial role in optimizing our pricing and achieving a balanced trade-off to meet category and corporate goals.

Recommendation 238

Recommendation Improvements Information Management 238

Retail TouchPoints

FEBRUARY 8, 2024

Kroger will be the first company to test out Intelligence Node ’s new digital shelf optimization solution as it seeks to enhance its online marketplace. The Intelligence Node solution will be incorporated into the Mirakl platform on which the Kroger marketplace is built.

Customer Experience 253

Customer Experience Improvements Customer Data Information 253

Retail TouchPoints

FEBRUARY 9, 2024

Retail crime was a hot topic throughout 2023, and it’s easy to see why. According to the National Retail Security Survey, losses attributed to retail theft rose to $112.1 Cracking down on retail crime isn’t just about stopping thieves anymore. billion in 2022, up from $93.9 It’s about keeping employees and shoppers safe.

Small Business Retail 237

Small Business Retail Retail Jewelry Customer Experience 237

Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

Customer Experience 252

Customer Experience Payment Services Improvements Customer 252

Retail TouchPoints

JANUARY 9, 2024

CMOs are working with limited spending power, prompting a critical examination of resource allocation and a quest for cost-effective yet high-impact solutions. One of the many platforms that brands have embraced over the last few years to make the most of their advertising budgets is Retail Media Networks (RMN).

Retail 281

Retail Omnichannel Channel Mobile 281

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

eCommerce 211

eCommerce Fulfillment POS Operations 211

Retail TouchPoints

MAY 18, 2023

Zeropark offers commerce media solutions, targeted at retail brands and agencies looking to drive incremental performance and efficient sales with sustainable, cookieless and 100% brand-safe advertising. The solutions are designed to meet consumers while they’re in a shopping mindset and at their highest moments of intent.

Retail 259

Retail Supplies Mobile Management 259

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 254

Customer Experience Shipping Costs eCommerce Improvements 254

Retail TouchPoints

JANUARY 8, 2024

One of the largest pharmaceutical companies in the world, Eli Lilly , is going DTC with the launch of the new LillyDirect platform, which offers disease management resources and home delivery of select Lilly medicines. At the outset, LillyDirect is focused on three conditions — obesity , migraines and diabetes. “A complex U.S.

Fulfillment 256

Fulfillment Management Consumer Improvements 256

Retail TouchPoints

OCTOBER 19, 2023

For retailers relying on critical IT systems to support both in-store and ecommerce sales, outages from significant weather events can have a big impact on business. As digital IT infrastructure has evolved, the hardware and software tools available to protect these assets also have advanced to help retailers maintain their balance.

Events 212

Events Retail Telecommunications Point of Sale 212

Retail TouchPoints

MARCH 8, 2023

Commerce media company Criteo has acquired Brandcrush , a platform that enables the buying and selling of retail media activations, including those in offline channels like stores. The Brandcrush platform is available globally and is currently undergoing integration with Criteo’s retail media solutions.

Retail 237

Retail Omnichannel Multi-channel Point of Sale 237

Retail TouchPoints

MAY 23, 2023

Retail TouchPoints  and Design:Retail have unveiled the 2023 winners of the annual 40 Under 40 Awards , representing a dynamic and diverse class of executives who have contributed to industry progress. Nominees were assessed for their overall contributions to their businesses and their positive impact on the retail industry.

Retail 290

Retail Jewelry Games Operations 290

Retail TouchPoints

JANUARY 22, 2024

Skechers will deploy the Digital Brain platform from o9 Solutions to enhance support for its planning and decision-making across its North America retail operations, helping the retailer meet consumer demands more efficiently with the platform’s integrated business planning capabilities. “As

Accessories 191

Accessories Apparel Operations Management 191

Retail TouchPoints

FEBRUARY 28, 2024

Authentic brands including Juicy Couture, Frederick’s of Hollywood and the newly launched Authentic.com already use the solution provider’s AI-powered technology, but now Fast Simon has become a preferred partner for other Authentic-owned brands such as DC Shoes and Reebok. Authentic has been on its own shopping spree in recent months.

Recommendation 209

Recommendation Online Retail Technology Improvements 209

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. A good way for brands to ensure they are always serving the right content to the right customers at the right times is by using a CRM (customer relationship management) solution. Some may argue there are too many options.

Social Media 264

Social Media Multi-channel Customer Loyalty Shopify 264

Retail TouchPoints

APRIL 17, 2024

Within the world of B2B and B2C commerce, where understanding consumer behavior is key, this change has spurred a quest for innovative solutions. Enter generative AI (gen AI) — a beacon of hope illuminating the path forward for retailers navigating this new terrain. Many retailers grapple with insufficient product data.

Social Media 272

Social Media B2C B2B Customer Data 272

Retail TouchPoints

JULY 12, 2023

If you’re responsible for wireless, wired and wide area networks, all the noise probably has you searching for answers to how AI, machine learning and automation can help your retail organization. To best understand the topic and the key characteristics of an effective AI solution, reviewing a few definitions is a good place to start.

Retail 223

Retail Operations Management POS 223

Retail TouchPoints

JANUARY 1, 2024

With retail crime rising across the United States, many retailers are frustrated by the challenge of curbing the effects of organized and ad-hoc theft. Retail operations are complex and interconnected; there are no isolated decisions. It’s a natural response, and it’s guided by sound logic.

Point of Sale 234

Point of Sale Reference Retail Operations 234

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The Retail Management Suite from Jesta I.S. The company currently operates 23 stores in Canada under the JD , size?

POS 209

POS Omnichannel Supplies Mobile 209

Retail TouchPoints

AUGUST 24, 2022

Communications and task management solution provider Opterus has launched OPSEngine, a packaged set of APIs designed to provide retailers access to all of the OPSCENTER cloud solution’s features through a seamless integration into brands’ internal systems.

POS 269

POS Management Retail Information 269

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 230

Operations Shipping Costs Fulfillment Omnichannel 230

Retail TouchPoints

JANUARY 29, 2024

These are certainly applicable to what we’re seeing in the retail industry right now. We’re seeing a resurgence of retailers placing focus back on their physical stores. Every day, the latest retail headlines are focused on the entrance or expansion of physical retail environments, including Kohl’s , Toys ‘R’ Us , Mizzen+Main and more.

Retail 289

Retail Toys Fashion Customer 289

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

Retail 178

Retail Clothing Events Games 178

Retail TouchPoints

FEBRUARY 20, 2023

Digital signage looks vastly different today from my early days working for a niche hardware manufacturer developing simplistic solutions for groceries and customer-facing retail applications. These solutions didn’t incorporate interactive touch — because most solutions ran solely on a USB stick with a media or DVD player.

Retail 223

Retail Sporting Goods Gifts Management 223

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. Retail TouchPoints: The supply chain has been a huge topic of conversation since the pandemic struck.

Supplies 237

Supplies Shipping Costs Small Business Retail Recommendation 237

Retail TouchPoints

SEPTEMBER 19, 2023

Oracle and Uber have announced the launch of Collect and Receive, a new offering within the Oracle Retail platform designed to enrich retailers’ last mile delivery experiences while reducing operational costs. Oracle Retail customers in the U.S. and Canada can now access the solution at no additional charge.

Omnichannel 247

Omnichannel Operations Improvements Customer Experience 247

Retail TouchPoints

FEBRUARY 9, 2023

and Google Cloud have launched BrainOS Inventory Insights, a proprietary solution that aims to deliver next-generation in-store inventory analytics to retailers. The platform is designed to be an end-to-end solution for analyzing the inventory data collected by BrainOS-powered inventory scanning robots. Brain Corp.

Management 220

Management Events Channel Operations 220

Retail TouchPoints

APRIL 5, 2024

The decision follows a months-long attempt to find an alternative solution, but ultimately the company decided a wind-down was the best way to “maximize the value of 99 Cents Only Stores’ assets,” the company said in a statement. Hilco Real Estate will manage the sale of the company’s real estate assets, both owned and leased.

Presentation 225

Presentation Operations Management Consumer 225

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research , the global IoT retail market was valued at $42.38 Inventory management. from 2023 to 2030.

Food and Beverages 228

Food and Beverages Payment Services Retail Payments 228

Retail TouchPoints

SEPTEMBER 12, 2023

Retailers are waking up to the limitations of monolithic commerce stacks. Sick of drawn-out development cycles and high costs, retailers want to transition to a composable commerce strategy. In fact, retailers need considerable expertise to work with that code and make changes. How much automation is beneficial?

Webinar 251

Webinar Technology Operations Mobile 251

Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Conducting a third-party audit of cybersecurity protocols.

Payment Services 247

Payment Services Retail POS Operations 247

Retail TouchPoints

JANUARY 12, 2023

Centric Software will introduce Centric Planning, a retail planning solution designed to help companies achieve strategic and operational digital transformation goals, at the 2023 NRF Big Show. Ultimately, the tool aims to help increase margins by enhancing the accuracy of forecasts and helping retailers optimize their decisions.

Retail 246

Retail Omnichannel Operations Management 246

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Retail 302

Retail Customer Experience Technology Operations 302