Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. The 10 stores where associates received the mobile-delivered training saw a 26.2%

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Retail TouchPoints

APRIL 3, 2024

Photos courtesy Joyleaf Many cannabis retailing sites call themselves “dispensaries,” a pharmaceutical-tinged word that connects to their role in selling medical marijuana. Ackerman shared how his experience and retailing philosophy informs Joyleaf’s upscale, female-friendly store. But Joyleaf , in Roselle, N.J.,

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Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Startups including Fashable and Verneek are generating unique use cases of generative AI for retail. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 trillion in 2026, from $3.3

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Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 Let us look at a few ways to improve customer experience in the retail industry through knowledge management. How Can Knowledge Management Improve Customer Experience in the Retail Industry? trillion in 2023. In the U.S.,

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Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. ” Turning Retail Jobs into a Career in Retail.

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Korona

SEPTEMBER 13, 2023

Customers now expect retailers to offer an omnichannel shopping experience. But retailers must prepare their staff. Learn how here.

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Retail TouchPoints

FEBRUARY 20, 2024

Retail marketers stand to gain much-needed support and time from AI in a sector fueled by creativity and innovation. As marketers experiment with generative AI tools, they must understand the necessity of training models on brand-specific insights to achieve their creative goals.

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Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. Content creation : Consumers make a personal choice to shop with a retailer and expect a tailored experience reflecting that decision.

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Retail TouchPoints

OCTOBER 18, 2022

The network also features skill badges that indicate if someone has accredited training, is a U.S. military veteran or has graduated from The Home Depot’s free trades training program. Home Depot’s performance remained strong in Q2 2022, when sales rose 6.5% year-over-year to $43.8 billion for the quarter.

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Groove

APRIL 18, 2024

ERP systems integrate supply chain, sales, finance, procurement, manufacturing and other processes into one place. It makes it easier to manage one or more retail stores in one place. If you have a retail location, migrate to Shopify POS. Provide training and documentation to your team. Edit customer information settings.

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Retail TouchPoints

AUGUST 5, 2021

Landing International , a B2B ecommerce and technology platform built for the beauty and wellness industry, is leveraging digital solutions to help increase brand inclusivity and diversity in retail. Landing also has launched a digital retail training feature that helps brands reach retail associates online.

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Retail TouchPoints

FEBRUARY 6, 2024

Over the course of his 30 years in retail, Justin Tichy has worked at Walmart , Target and Best Buy , but his latest job as COO of Petco is “by far the coolest retail experience I’ve ever been around,” he said. Petco has long offered dog training as well. The reason is simple: animals. billion. (as

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Retail TouchPoints

JANUARY 29, 2024

These are certainly applicable to what we’re seeing in the retail industry right now. We’re seeing a resurgence of retailers placing focus back on their physical stores. Every day, the latest retail headlines are focused on the entrance or expansion of physical retail environments, including Kohl’s , Toys ‘R’ Us , Mizzen+Main and more.

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Retail TouchPoints

AUGUST 28, 2020

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail orders as of April 2020. Ensure Training Is Top-Notch. Start By Setting Teams Up For Success.

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Retail TouchPoints

FEBRUARY 21, 2023

However, the experiences of African-Americans in most retail stores, when they are in the best possible position to buy, does not reflect any interest in capturing this buying power. In colloquial terms, retailers are “leaving money on the table” — a lot of money on the table. trillion by 2024. not just a one-time event).

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Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. In fact, AR’s potential for the retail environment is one reason why the AR market is projected to grow to $100.2 2: AR for Employee Training.

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Retail TouchPoints

JULY 19, 2023

According to a 2022 analysis , the turnover rate for hourly in-store retail positions is 75.8%. In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even said they want to leave the industry entirely. Offer leadership and soft skills training Store associates are busier than ever.

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Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. Marrufo said.

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Retail TouchPoints

MARCH 4, 2022

On the business side meanwhile, retailers are now expected to deliver services that are not only convenient and safe but also more personalized. Retailers have turned to algorithms to reach these pandemic-era demands. Algorithmic bias occurs when algorithms aren’t trained with sufficiently diverse datasets.

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PERQ

FEBRUARY 18, 2020

The post With Digital Sales Training, Furniture Retailer Connects Better with Online Shoppers appeared first on PERQ.

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Retail Blog Customer Marketing 36

PERQ

FEBRUARY 18, 2020

The post With Digital Sales Training, Furniture Retailer Connects Better with Online Shoppers appeared first on PERQ.

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Retail Blog Customer Marketing 36

Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC.

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Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But what are the most forward-thinking retailers doing with AI this year?

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Retail TouchPoints

MAY 30, 2023

The retail industry is adapting to meet those behavioral changes by delivering more “big sale” moments throughout the year to incentivize shoppers into action. Amazon Prime Day takes the majority of “event-driven” sales — and it’s still growing. We’ve even seen expansion from within existing sales events.

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Wiser

MAY 6, 2024

However, measuring the impact of such a strategy presents unique challenges, particularly when it comes to gathering unbiased, consumer-centric data that accurately reflects the effect of bar staff training on the customer experience. The post Liquor Brand Achieves Perfect Pour with Wiser appeared first on Wiser Retail Strategies.

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Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. Winning teams begin with an end in mind. and it is working.

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Wiser

OCTOBER 9, 2023

Which is why having a well-trained, well-equipped, and highly motivated team is paramount to the success of a brand. To truly empower a field force, brands need to invest in continuous training, provide teams with real-time data and insights, while fostering a culture of communication and collaboration.

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Retail TouchPoints

SEPTEMBER 8, 2022

Retail crime is on the rise, and it’s affecting companies of all sizes. The National Retail Federation (NRF) estimates that organized retail crime cost stores an average of $1 billion in sales in 2020, up more than 50% over the last five years. Retail Crime is a National Issue.

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Small Business Retail Retail Technology Other 298

Retail TouchPoints

APRIL 6, 2023

billion in retail sales annually through more than 500 owned retail stores, 7,000 wholesale accounts and ecommerce in 35 countries. “As With Boardriders’ proven retail playbook, we also see tremendous opportunities to accelerate the expansion of its shop-in-shops, branded retail stores, wholesale and ecommerce worldwide.”

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Retail TouchPoints

OCTOBER 19, 2023

For retailers relying on critical IT systems to support both in-store and ecommerce sales, outages from significant weather events can have a big impact on business. As digital IT infrastructure has evolved, the hardware and software tools available to protect these assets also have advanced to help retailers maintain their balance.

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Retail TouchPoints

NOVEMBER 18, 2022

Organized retail crime (ORC) is a growing concern for retailers of all sizes. Groups of professional thieves are systematically targeting retail establishments to steal easily resold merchandise such as pharmaceuticals, groceries, diapers and beauty supplies.

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Wiser

JULY 31, 2023

In the competitive world of retail, ensuring your products are in the right place at the right time can mean the difference between profit and loss. A planogram is a visual diagram that details where every product on a retail store shelf should be placed. Its main aim is to maximize sales and minimize wasted space.

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Retail TouchPoints

FEBRUARY 21, 2023

Additionally, Home Depot announced that it will invest $1 billion in compensation for its frontline associates, including improvements to pay, training and career development opportunities. The Home Depot’s Q4 2022 results disappointed, with a mild sales increase of 0.3% Comparable sales for the period fell 0.3% in the U.S.,

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Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Wiser

NOVEMBER 13, 2023

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Training and incentives can encourage associates to adopt this role of brand ambassadors. Retail employees interact directly with customers, making them the face of a brand.

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Retail TouchPoints

NOVEMBER 23, 2020

Pandemic fatigue is spilling over into the retail experience. Your seasonal sales strategy won’t matter unless your frontline associates have the support they need to execute it. Here are the three training areas to focus on to overcome pandemic fatigue and ensure frontline holiday success. Resilience Training.

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Retail TouchPoints

MARCH 30, 2022

The retailer reported 5.6% comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy. Well-Trained Associates Power Last Mile Excellence. By 2040, the retailer is aiming to operate a zero-emissions fleet.

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