Retail TouchPoints

APRIL 22, 2022

Starboard Cruise Services , LVMH Moët Hennessy and Celebrity Cruises are launching an immersive luxury shopping experience onboard the cruise ship Celebrity Beyond. The retail space will cover a total of 8,966 square feet across two decks.

Retail 264

Retail Apparel Fashion Accessories 264

Fabric

JANUARY 31, 2024

Today, fabric is releasing a new feature: a self-service webhooks solution for e-commerce events. This feature simplifies integrations to fabric’s native order management system (OMS) and other services, enabling retailers to onboard to fabric faster and improve their end user experience.

Merchant Services 130

Merchant Services eCommerce Subscription Events 130

Retail TouchPoints

FEBRUARY 3, 2022

AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs. The solution is designed to resolve consumer questions without human intervention across multiple channels, allowing live agents to focus on issues that require human creativity, empathy and subjectivity.

Customer 246

Customer Retail Shopify Recommendation 246

Retail TouchPoints

JUNE 14, 2022

Retailers — drawn by both curiosity and the lure of building new relationships and opportunities with new or existing consumers in a new environment — are and will remain present in a virtual world even as its economic models continue to evolve. Many more metaverse goods, services and experiences have yet to be conceptualized or offered.

Merchant Services 235

Merchant Services Customer Retail Presentation 235

Forrester eCommerce

SEPTEMBER 26, 2019

Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. But financial services companies’ current personalization efforts are nowhere near the level necessary to engage increasingly demanding customers.

Financial Services 348

Financial Services Retail Technology Improvements 348

Retail TouchPoints

JUNE 10, 2021

B2B rental technology platform CaaStle has launched BORROW, designed to help retail brands offer a transactional rental experience that is fully integrated into their website. The solution gives retailers a way to rent items to shoppers and also allows consumers to make a purchase if they like it.

Shipping Costs 196

Shipping Costs Retail B2B Clothing 196

RetailDive

MAY 1, 2024

The e-commerce giant’s third-party services, advertising, subscriptions and cloud unit generated double-digit revenue increases in the period.

eCommerce 111

eCommerce Subscription Retail 111

Retail TouchPoints

DECEMBER 21, 2021

Ahold Delhaize ’s online retailer operating in the Benelux countries, bol.com , has taken a majority stake in delivery company Cycloon. We will continue to invest in our people, network and partners and this will enable us to improve and further expand the services we provide to our current and new customers.

Online Retail 268

Online Retail Retail Operations Management 268

365 Retail

MAY 1, 2024

Online retail has exploded in recent years, attracting millions of enterprising individuals from around the globe. Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Optimizely

JULY 18, 2019

The post Zaius Begins Era of Service-Led Retail appeared first on Zaius. Market Watch.

Retail 267

Retail Marketing 267

RTP blog

SEPTEMBER 19, 2018

Many retailers seeking ways to enhance the value of the shopping experience are turning to services, whether offered in-store or in the shopper’s home. Debbie Hauss, Editor-in-Chief: Retailers need to find new ways to appeal to today’s shoppers, who are looking for personalization, experiences and better engagement with brands.

Merchant Services 150

Merchant Services Retail eCommerce Improvements 150

Optimizely

JULY 18, 2019

But meanwhile, the true 1:1 channel has been too often overlooked: service. Many brands and retailers relegated service to a line of defense that reacts to issue resolution and skews towards fielding WISMOs (where is my order?). But today, customer service can be so much more than just putting out fires.

Channel 150

Channel Retail Recommendation Toys 150

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs. During today’s event, Zaius will share the Service-led Retail story on stage at 2pm.

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

RetailDive

APRIL 28, 2023

The company is focused on expanding services like advertising, where growth outpaced its retail and cloud businesses.

Retail 116

Retail 116

Retail TouchPoints

JANUARY 10, 2022

Because customer service could make or break your company’s success: 68% will pay more for products and services from a company with good customer service. 90% of customers say an “immediate” response is vital when they have a customer service question. Above all, you get to focus on what matters: growth.

Customer 264

Customer Customer Experience Retail Improvements 264

RTP blog

JANUARY 14, 2019

By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. Customers also are becoming more comfortable with digital financial services.

Financial Services 150

Financial Services Technology Online Retail Retail 150

365 Retail

MARCH 4, 2024

The UK subsidiary of global sports and outdoor equipment and apparel retailer Decathlon has hired retail specialist law firm Gordons to provide regulatory advice amidst growing sales. Gordons’ retail clients include AO, B&M, Heron Foods, Iceland Foods, Morrisons, Ocado Retail, Home Bargains and Wren Kitchens.

Retail 65

Retail Outdoor Apparel Operations 65

365 Retail

AUGUST 22, 2022

As part of its new Make Every Conversation Count report , FM Outsource asked 1,000 people about their experiences with and attitudes towards customer service in 10 business sectors including utilities, travel, banking, insurance, hospitality, logistics, fashion retail and grocery retail.

Customer 76

Customer Retail Travel Banking 76

Korona

APRIL 6, 2022

In fact, subscription retail revenue continues to accelerate at a much faster rate than the rest of the retail landscape, and it promises to move into more industries and products. Subscription services are about meeting the needs of your customers, keeping them engaged and interested, and catering to their preferences.

Subscription 98

Subscription Payment Services Shipping Costs Retail 98

Retail TouchPoints

JUNE 2, 2020

The service is embedded directly into Alibaba’s cross-border marketplace, and the feature is designed to help smaller businesses benefit from the global supply chain without needing to pay before their items ship. The Freight platform offers retailers the ability to compare, book, manage and track ocean and air freight in real time.

Payment Services 149

Payment Services Payments Small Business Retail Management 149

Optimizely

JULY 18, 2019

The post Zaius Begins Era of Service-Led Retail appeared first on Zaius. MarTech Series.

Retail 150

Retail 150

TalkingRetail

SEPTEMBER 13, 2023

The 2023 Local Shop Report has revealed the significant investments that convenience retailers are making to provide a wider range of services to their customers and to make a positive contribution to their communities.

Retail 52

Retail Customer 52

Optimizely

JULY 18, 2019

The post Zaius Begins Era of Service-Led Retail appeared first on Zaius.

Retail 150

Retail 150

Optimizely

JULY 18, 2019

The post Zaius Introduces New Solution for Retail Services, Simplifies Customer Data appeared first on Zaius. MarTech Advisor.

Customer Data 150

Customer Data Customer Retail 150

TalkingRetail

OCTOBER 13, 2023

The 2023 Forecourt Report, published by the Association of Convenience Stores (ACS), has highlighted the challenges and future opportunities for forecourt convenience retailers amid a changing fuel and vehicle market.

Customer 52

Customer Retail Improvements Marketing 52

365 Retail

MAY 22, 2023

Cowboy , the e-bike brand, has today announced the launch of its Retail Partner Network with independent bike shops across Europe. The company has ambitions to sign up 300 new Retail Partners in 60 European cities by the end of the year. “We Those interested in joining Cowboy can contact Cowboy via Cowboy.com/partners.

Retail 52

Retail Subscription Department Stores Mobile 52

Retail TouchPoints

MARCH 18, 2024

Google wants a bigger piece of the traffic driven by retail media advertising. To start getting it, the tech company has launched a new offsite retail media solution in closed beta. We see retail media as a cornerstone of the SA360 mission to drive reach, performance and productivity for advertisers.”

Retail 305

Retail Management Blog Channel 305

Retail TouchPoints

FEBRUARY 6, 2024

Over the course of his 30 years in retail, Justin Tichy has worked at Walmart , Target and Best Buy , but his latest job as COO of Petco is “by far the coolest retail experience I’ve ever been around,” he said. And how do you weave services through it all? The reason is simple: animals. How do you actually sell to them?

Beauty and Health 277

Beauty and Health Travel Customer Retail 277

RetailWire

AUGUST 29, 2022

Retailers ramped up their curbside pickup programs during the most difficult months of the pandemic and consumers have continued using the service even as fears of severe illness have lessened among the general population.

Retail 52

Retail Consumer Article 52

RetailMinded

MAY 17, 2022

If you’re in the retail industry, you know how tough things can be. In fact, during the first half of 2017, several significant retailers were forced to go out of business due to poor planning owing to economic inflation. Fortunately, various services can help keep your retail establishment afloat in stormy financial waters.

Merchant Services 52

Merchant Services Payment Services Retail Banking 52

Retail TouchPoints

MARCH 20, 2024

The innovative concept of “Medtail” seamlessly integrates healthcare services into retail environments. This blend of medical expertise and retail convenience is revolutionizing the landscape of patient care, changing both where healthcare is delivered and how patients experience it.

Presentation 270

Presentation Improvements Consumer Retail 270

TalkingRetail

SEPTEMBER 15, 2020

Many small and medium retailers “may not be getting a good deal” from the card payment services market, a new report reveals.

Merchant Services 118

Merchant Services Payment Services Marketing Point of Sale 118

365 Retail

DECEMBER 9, 2022

As winter looms, Co-op becomes first retailer to launch a £1 million ‘Warm Spaces’ funding boost, to provide urgent support to local community organisations across the UK, as they help communities navigate rising energy costs during the cold winter months. warmspaces by 28 th February 2023 (fundraising to be completed by 31 st March 2023).

Retail 120

Retail Arts Information Technology 120

RTP blog

OCTOBER 14, 2019

By Michelle Arney, Cybera Anyone who has shopped recently recognizes just how much rising consumer expectations have changed the retail industry. These market trends put even more pressure on retailers that are trying to figure out how to deliver more engaging customer experiences.

Payment Services 150

Payment Services Payments Omnichannel Retail 150

Forrester eCommerce

JUNE 15, 2018

In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Customer convenience through self-service mobile checkout. Operational efficiency through associate mobility.

Mobile 227

Mobile Retail Operations Customer 227

Retail TouchPoints

APRIL 23, 2024

a month, Prime members will now have access to unlimited grocery delivery on orders over $35 from Amazon Fresh , Whole Foods Market and a variety of local grocery and specialty retailers, as well as number of other delivery and fulfilment options. A free 30-day trial also is available to let customers test out the service before committing.

Subscription 225

Subscription Specialty Retailers Fulfillment Marketing 225