Retail TouchPoints

JUNE 20, 2023

REI has offered used outdoor gear to co-op members for more than 60 years through “garage sale” events at its stores. The retailer noted that buying used instead of new typically avoids carbon emissions of 50% or more, based on its estimate of preparing used gear for sale versus making new gear.

Outdoor 228

Outdoor Supplies Apparel Omnichannel 228

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Until someone invents a Star Trek -style replicator (“Tea.

Shipping Costs 232

Shipping Costs Fulfillment Shipping Customer Loyalty 232

Retail TouchPoints

NOVEMBER 15, 2023

billion in sales revenue — it also comes with risks. Similar to how AI often helps to accelerate different processes and practices through automated insights, AIOps enables ITOps and engineering professionals to gain insights from large operational datasets and speed up incident detection and resolution times of any IT stressors.

eCommerce 283

eCommerce Improvements Operations Consumer 283

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. In addition to missing elements, many sites have searches that operate under rules that are so strict they interfere with useful results.

Customer Experience 227

Customer Experience Customer eCommerce Customer Loyalty 227

Retail TouchPoints

JANUARY 31, 2022

This blueprint should ideally answer three simple questions: what problem do you want your IoT implementation to solve, what would you achieve once the problem is solved, and what is the best possible solution? Parminder Singh is Head of Sales Enablement and Offering Management at EcoEnergy Insights , a part of Carrier.

Retail 293

Retail Technology Operations Improvements 293

Retail TouchPoints

DECEMBER 27, 2023

Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. There’s No Such Thing as a Free Launch While CPG leaders are anxious to make up for lost time (and sales), product launches remain notoriously difficult. Consider two beverage companies.

Improvements 212

Improvements Supplies Consumer Operations 212

Retail TouchPoints

SEPTEMBER 22, 2022

The layoffs and elimination of open positions, which will mostly affect Gap’s main offices in San Francisco and New York as well as Asia, will help the retailer reduce expenses as it faces declining sales. Net sales fell 8% year-over-year to $3.9 billion , and comparable sales were down 10% for the same period.

Clothing 214

Clothing Operations Supplies Technology 214

Retail TouchPoints

MARCH 27, 2024

With a secure learning foundation, the performance progress possible for employees directly translates to benefits for the business — increases in customer satisfaction ratings and sales as well as productivity and retention. Where videos may be able to elicit an emotion, they don’t provide the neural stimulation for problem solving.

Retail 206

Retail eCommerce Games Workshop 206

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 That helps dramatically increase productivity while driving improved sales.

Merchant Services 259

Merchant Services Shipping Costs Retail Social Media 259

Retail TouchPoints

OCTOBER 6, 2022

Aside from the obvious missed sales opportunities, there’s also reputational damage to consider, as well as potentially boosting competitors’ sales. And manually checking on inventory takes employees away from making sales or other valuable activities. The Way Ahead. Data is the key to this future.

Management 251

Management Supplies Omnichannel Operations 251

Retail TouchPoints

NOVEMBER 1, 2023

Unfortunately for all of us in the industry, the problem of chargeback fraud continues to grow, and for several reasons: The Growth 0f Ecommerce First, ecommerce continues its rapid expansion. However, the internet also causes problems. Yes, ecommerce is crucial for sales revenue. trillion in 2023. trillion in 2023.

Merchant Services 251

Merchant Services Payment Services Payments eCommerce 251

Retail TouchPoints

SEPTEMBER 1, 2022

This is especially true ahead of the all-important holiday season, as peak-period sales can make or break annual goals. But it is still a new challenge to an old problem — not being able to correctly forecast inventory demand. Excess inventory can quickly balloon into bigger problems for retailers as well as the brands they stock.

Fulfillment 252

Fulfillment Retail Supplies Operations 252

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. For instance, it is much easier for operations to establish and reach success in one facet of the store.

Sporting Goods 255

Sporting Goods Technology Omnichannel Operations 255

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. There’s just one problem — retailers are having a hard time doing this. 95% of Executives Want to Prioritize Cost Optimization.

eCommerce 285

eCommerce Shipping Costs Channel Operations 285

Retail TouchPoints

NOVEMBER 17, 2023

With its high store ceilings, the retailer can store many items in shelving way above the sales floor, ready to be taken down and put on reachable shelves. The Home Depot has one major advantage over competing retailers that keep much of their inventory in back rooms, where it’s invisible to customers and associates alike.

Improvements 190

Improvements Fulfillment Operations Presentation 190

Retail TouchPoints

NOVEMBER 18, 2022

According to the most recent National Retail Security Survey , shrink is now a $100 billion problem. Some large chains are also developing sophisticated security operations centers with dedicated teams to gather evidence on ORC ringleaders so prosecutors can put together a stronger case. Let’s not make it easy for them.

Retail 246

Retail Operations Magazine Shopping Carts 246

Retail TouchPoints

JANUARY 1, 2024

Retail operations are complex and interconnected; there are no isolated decisions. Retailers have, for years, focused on streamlining shopper journeys by reducing friction throughout sales floors to facilitate seamless, enjoyable experiences. However, the reality is more complicated.

Point of Sale 220

Point of Sale Reference Retail Operations 220

Fabric

FEBRUARY 9, 2024

If it gets past its freshness date, you have a problem.” It can lead to a whole host of problems, namely excessive backorders, cancellations, unhappy customers, and hidden costs like higher customer support expenses, escalations, and the need to offer customer appeasement coupons. “Inventory is fundamentally evil. Let’s dive in!

Improvements 130

Improvements Shipping Costs eCommerce Fulfillment 130

Retail TouchPoints

SEPTEMBER 8, 2022

Misfits Market has announced plans to acquire fellow online grocer Imperfect Foods , both of which aim to tackle the problem of food waste by salvaging aesthetically flawed yet edible produce that would otherwise be discarded. “We food system,” said Abhi Ramesh, CEO and Founder of Misfits Market in a statement. “The

Marketing 230

Marketing Operations Technology 230

Groove

OCTOBER 6, 2020

B2B eCommerce businesses often run into problems when it comes to accurately tracking inventory and processing orders. Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times. The Problem.

BigCommerce 370

BigCommerce Operations Magento B2B 370

Retail TouchPoints

APRIL 10, 2024

Explain the effect of rising costs of raw materials, operating expenses and other factors impacting the business; Evaluate and minimize : Assess those products most sensitive to price hikes and prioritize them, minimizing upward adjustments on core/essential items that customers value the most.

Customer Loyalty 219

Customer Loyalty Payment Services Customer Consumer 219

Retail TouchPoints

AUGUST 1, 2023

Ironically, ecommerce might be part of the profitability problem. While brick-and-mortar stores continue to command 80% of global sales, a significant portion of retail CEOs are investing heavily in enhancing online shopping experiences. The antidote to these problems?

Retail 230

Retail Shipping Costs eCommerce Consumer 230

Retail TouchPoints

DECEMBER 2, 2022

Although it presents a host of advantages in terms of cost and competitiveness, it also raises a few problems. Carol Lau is SVP of Client Services, Sales Support & Analytics at Global Sources. Global sourcing involves buying services, products or materials from suppliers or manufacturers from outside your own country.

Supplies 245

Supplies Presentation Operations Travel 245

Retail TouchPoints

SEPTEMBER 11, 2023

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. Apps are built to operate without reliance on the cloud and work as intended even with a weak or nonexistent internet connection.

Technology 217

Technology Point of Sale Customer Experience Customer Loyalty 217

Retail TouchPoints

APRIL 27, 2022

Resale is one of the biggest opportunities for any retailer today, but the problem is very hard when you’re talking about oversize ,” said Chris Richter, Founder and CEO of FloorFound , which powers recommerce efforts for oversized products, in an interview with Retail TouchPoints. The Outsized Problem of Oversize Returns.

Consumer 196

Consumer Retail eCommerce Apparel 196

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. The National Retail Foundation estimated that retail loss is a nearly $100 billion problem, with evidence that the problem is growing. The past few years have been a rollercoaster ride for the retail industry.

Payment Services 195

Payment Services Retail Point of Sale Supplies 195

Retail TouchPoints

JUNE 21, 2023

However, when that percentage is factored into the number of total retail sales in 2021, shrink equals $94.5 AI-powered analytics are expected to play a major role in how retailers look to limit losses through more efficient operations. A smoother operation can limit shrink where controllable. billion in 2020.

Technology 205

Technology Supplies Operations Mobile 205

Retail TouchPoints

AUGUST 13, 2020

I had an inventory problem. In March, apparel sales dropped by more than 50%, and now those retailers are sitting on two seasons’ worth of clothing. Bulk discount sales are another common tactic for manufacturers and retailers. Or maybe it was seeing the empty, boarded-up streets of Telegraph and Durant Avenues.

eCommerce 276

eCommerce Apparel eCommerce Analytics Small Business Retail 276

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints. Collaboration Keeps Operations Running Smoothly.

Fulfillment 274

Fulfillment Customer Experience Improvements Operations 274

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Have you run into problems that you can’t figure out how to solve? Because all digital marketing agencies function differently, we’re sharing how we operate and insights from our standpoint.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Retail TouchPoints

JUNE 23, 2023

Edge technology, the systems that operate outside the cloud and corporate data center, form part of a bigger retail architecture that includes public cloud, SaaS solutions, ecommerce stacks, distribution centers, customer owned or leased data centers — all operating “above store” and right across the network to the frontline systems.

Payment Services 243

Payment Services POS Operations Technology 243

RetailMinded

JULY 3, 2022

Almost half of shops and ecommerce brands (52%) have experienced stockouts, resulting in a loss of sales. The survey found that shortage of goods was the biggest supply problem – experienced by 67% of respondents. The hardest hit sector was DIY and Gardening, with 78% of respondents being impacted by supply chain issues.

Supplies 124

Supplies Shipping Costs Retail Magento 124

Retail TouchPoints

MAY 30, 2022

They are so fragile that with an unexpected breeze, all supply chain operations can come tumbling down like a house of cards. To add to the problem, online buyers are now indulging in a practice termed as ‘ bracketing ’. The recent crisis has revealed the fragmented nature and vulnerability of many supply chains.

Fashion 285

Fashion Supplies Shopping Carts eCommerce 285

Retail TouchPoints

APRIL 18, 2023

The Problem: A Degradation of Trust “Buying products online is a problem that has been solved,” said Agha. “If The problem today, with the sea of products that’s available, is how do you decide what to buy? The power we have is that the problems exist. Here’s how he’s doing it.

Payment Services 242

Payment Services Marketing Beauty and Health Customer 242

Retail TouchPoints

AUGUST 17, 2022

from a year ago, while in-store sales rose 10%. On one hand, ecommerce automation saves a ton of time compared to manual ways of executing an operation. Stores can increase their sales by 470% in a year using automated Facebook and Google Ads for ecommerce.”. in 2019 to 14.9% at the peak of the pandemic. Eyal Reich, StoreYa.

eCommerce 351

eCommerce Payment Services Channel Social Media 351

RetailMinded

MARCH 16, 2024

It’s time to harness AI in ways that directly enhance operational efficiency and customer interaction. Let’s explore how you can implement these advancements and see tangible gains in your daily operations. This cuts down on overstocking and understocking issues (which translate to lost sales or excess costs). The result?

Retail 98

Retail Point of Sale Operations Technology 98

Retail TouchPoints

MAY 6, 2021

there’s Neiman Marcus, JCPenney, Lord & Taylor and 30 other big names that have filed for bankruptcy or ceased operations. retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report. In the U.S.,

Fulfillment 322

Fulfillment Department Stores Supplies Financial Services 322