Forrester eCommerce

JANUARY 30, 2020

Multiple security and privacy issues have plagued the physical security device maker, it’s responded poorly by casting blame on users, and following that the EFF identified that the Ring app is littered with third party trackers. At virtually the same time, a security product company – […].

Customer Experience 278

Customer Experience Customer 278

Forrester eCommerce

SEPTEMBER 28, 2018

Ironically, the breach happened in part due to exploited bugs in three features developed to give users more control over their privacy. Facebook Loses More User Data (This Time Unintentionally) Facebook announced that it experienced a breach this week that lost 50 million user’s data.

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Forrester eCommerce

SEPTEMBER 12, 2018

Firms that meet and exceed these expectations, recognise and treat privacy as a value. They successfully created a business reputation for privacy and security and inspire customer trust. We know it: customers are increasingly demanding protection for and control over their data.

Customer 546

Customer Customer Data 546

Forrester eCommerce

JUNE 21, 2023

Forrester is thrilled to announce its inaugural Security & Risk Enterprise Leadership Award, which will recognize security organizations that have transformed the security, privacy, and risk management functions to fuel long-term success. Learn how to apply here.

Management 195

Management Customer 195

Forrester eCommerce

AUGUST 1, 2022

We’ve said it many times: security matters, and security leaders have more influence and access to boards and senior executives than ever. Thanks to external forces like ransomware attacks, evolving security and privacy legislation, and existential loss of cyber insurance dread, they get it at the top.

Information 370

Information Games 370

Forrester eCommerce

OCTOBER 30, 2022

In 2023, the risk function will rise at European organizations, but one major firm will lose employee trust through misuse of tech. Find out more in our 2023 cybersecurity predictions.

Management 195

Management Customer 195

Forrester eCommerce

OCTOBER 3, 2018

After a very successful event last week in Washington, DC, our extended team of experts in information security, privacy, consumer behavior, and digital strategy is locking down the final details for Privacy & Security Forum Europe, which takes place in London on 9 and 10 October!

Events 247

Events Information Consumer 247

Forrester eCommerce

MARCH 15, 2021

Year after year, security, risk, and privacy professionals told us that keeping up with evolving privacy requirements is one of their top challenges. To help them with this task, we’ve created Forrester’s Global Map Of Privacy Rights And Regulations 2021.

Customer 251

Customer 251

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

Marketing 269

Marketing Consumer Information Customer Retention 269

Retail TouchPoints

MAY 25, 2022

With increased personalization becoming more important to consumers, how can you strike the right balance between creating a bespoke experience and respecting your customers’ right to privacy? Balancing Privacy and Personalization. Data privacy practices should work seamlessly to enhance the individual experience.

Customer Loyalty 273

Customer Loyalty Customer Consumer Gifts 273

Forrester eCommerce

FEBRUARY 22, 2022

The compliance pressure on privacy, risk, and security professionals is growing. New and evolving privacy regulations are emerging daily, and regulators’ abilities to levy hefty fines is expanding along with business stakeholders’ expectations that their business meets the rules.

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Forrester eCommerce

JUNE 24, 2019

Security and risk leaders consistently rank compliance with global privacy regulations as one of their top three challenges. To help them, Forrester periodically updates our map of global privacy rights and regulations. Our 2019 version was released today.

Information 399

Information 399

Retail TouchPoints

AUGUST 16, 2022

As the benefits of personalization become more apparent, the rise in data privacy concerns and their impact on organizations are beginning to take center stage. Reassuring customers about your security systems and ensuring you have all protective measurements in place is vital to the success of your mobile commerce systems as well.

eCommerce 226

eCommerce Consumer Merchant Services Recommendation 226

Retail TouchPoints

AUGUST 26, 2022

million for selling consumers’ personal information without informing them first and not processing customer requests to opt out of sale of their data, in violation of the California Consumer Privacy Act (CCPA). Follow the law, do right by consumers, and process opt-out requests made via user-enabled global privacy controls.”.

Information 259

Information Consumer Recommendation Online Retail 259

Forrester eCommerce

APRIL 22, 2019

Yet while drones introduce a range of use cases, the growth of drones also represents a new physical threat that demands the attention of security […].

Technology 292

Technology Customer 292

Forrester eCommerce

JULY 22, 2019

Composed of the internet of things, “smart cities,” aimed to optimize operations, present new security and privacy […]. As cities grow, municipal governments are investing in infrastructure and applications to improve operations, services for constituents, and the overall urban experience.

Presentation 395

Presentation Operations Improvements 395

Forrester eCommerce

JANUARY 28, 2020

Happy International Data Privacy Day! What kinds of conversations do you have with friends and family about privacy? Over the holidays and through the new year, I had the topic of children’s data privacy and device use come up multiple times.

Toys 384

Toys Technology Customer Experience Customer 384

Retail TouchPoints

SEPTEMBER 28, 2021

In fact, 90% of consumers say they care about data privacy, while nearly 30% have switched companies and providers over their data policies and data sharing practices, according to research from Cisco. As Privacy Concerns Mount, Transparency and Communication Are Key. Privacy is now part of the marketing mix,” said Kibel.

Consumer 249

Consumer Customer Experience eCommerce Technology 249

Retail TouchPoints

JANUARY 19, 2022

Brands have always focused on personal touches and customization for consumers, yet a recent eMarketer report found growing concerns around data privacy, with nearly nine out of 10 consumers saying it’s important to them. But there are glimpses of hope — the upcoming California Privacy Rights Act ( CPRA ) will be the closest thing the U.S.

Customer Experience 284

Customer Experience Customer Retail Consumer 284

Retail TouchPoints

JUNE 29, 2022

But businesses should also take into consideration how their security comes into play in the space. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Maximize the Visibility and Power of Your Security Cameras. Evaluate Your Retail Store’s Location.

Small Business Retail 254

Small Business Retail Payment Services Retail POS 254

Forrester eCommerce

MARCH 30, 2020

But if you look at privacy management solely by this lens, you are missing the big picture. The days when privacy management was purely about mitigating negatives are over. Savvy firms with mature privacy programs leverage their work to deliver business outcomes that include superior customer […].

Management 301

Management Customer 301

Forrester eCommerce

DECEMBER 22, 2020

(Written with Benjamin Corey, senior research associate at Forrester) Telehealth (virtual care) usage has skyrocketed during the pandemic.

Customer 545

Customer 545

Forrester eCommerce

DECEMBER 21, 2023

Learn three key lessons from our partnership with Women in Security and Privacy (WISP) in sponsoring attendees at our Security & Risk Forum.

Management 276

Management 276

Retail TouchPoints

OCTOBER 25, 2022

The world has gone digital, and as a result, global concern regarding data privacy has skyrocketed. Against this backdrop, tech giants like Apple and Meta continue to weigh the best methods for providing privacy controls on behalf of their users, all while remaining mindful of potential blowback to the ad revenue that supports their business.

Channel 241

Channel Accessories eCommerce Consumer 241

Forrester eCommerce

JUNE 3, 2019

Experiences are faster, more nimble, private, secure, personal and more. Apple is: Leveraging privacy as a differentiator across devices, software and services. Apple continues to leverage its engineering chops to deliver better experiences. This includes Apple’s foray into Identity.

Consumer 319

Consumer Customer Experience Mobile Customer 319

Forrester eCommerce

MARCH 12, 2019

Introducing our new monthly blog series, “The Security Snapshot,” which will curate and highlight key pieces of research from the security and risk (S&R) team. To start off the conference, Microsoft and […].

Blog 318

Blog Improvements 318

365 Retail

JULY 3, 2023

As the demand for SaaS solutions continues to increase, there comes a great challenge for B2B SaaS businesses: data security and privacy. This means that business owners must always ensure that their customer data is secure around the clock. In fact, your SaaS product should be built with privacy from the ground.

B2B 52

B2B Subscription Customer Data Information 52

Forrester eCommerce

AUGUST 8, 2018

Those of us who care about cybersecurity and privacy are a special breed. As long as these disciplines have been around, technologies have gotten more complex, threats have gotten more dangerous, and expectations have skyrocketed.

Technology 187

Technology Customer 187

Forrester eCommerce

MARCH 23, 2021

As the dust settles from this flurry of reactive, but necessary, activity, it’s time for security and risk (S&R) pros to take stock and streamline operations for longer-term strategic […].

Recommendation 468

Recommendation Operations Technology Management 468

Retail TouchPoints

SEPTEMBER 8, 2022

Ecommerce companies have to balance two big ideas right now: A low-friction customer journey that turns into a high conversion rate; and A high-security marketplace that is compliant with government mandates. Why Conversion and Security Aren’t Mutually Exclusive. Conversion and security can actually be friends. Not true, though.

Payment Services 222

Payment Services Payments Social Media Information 222

Retail TouchPoints

APRIL 14, 2022

Privacy has always been a hot topic, but recently temperatures have been rising. On the bright side, these changes in the consumer privacy landscape can be a game-changer for retailers that take the time to truly understand their consumer. But how can businesses benefit from this in this new era of privacy protection?

Consumer 235

Consumer Recommendation Definition eCommerce 235

Forrester eCommerce

APRIL 12, 2021

In the absence of explicit regulatory mandates, when and how to delete different types of records and personal data can become a tug-of-war between line of business, legal, and security teams. There are consequences of improper deletion and disposal, as well as excessive retention.

Telecommunications 449

Telecommunications Customer Customer Data 449

Retail TouchPoints

JANUARY 15, 2021

Microsoft: Brad Smith, President of Microsoft, gave his vision for ensuring cybersecurity and customer privacy protection and discussed the tech industry’s responsibility to “exercise our conscience.”

Electronics 254

Electronics Banking Events Consumer 254

Retail TouchPoints

NOVEMBER 15, 2022

million privacy settlement , the largest in U.S. For years Google has prioritized profit over their users’ privacy,” said Rosenblum in a statement. Google has agreed to a $391.5 Under the terms of the settlement, Google will make its location tracking disclosures clearer beginning in 2023. They have been crafty and deceptive.

Article 215

Article Information Consumer Technology 215

Forrester eCommerce

MARCH 3, 2022

Government-led data privacy and security consultations gave birth to new regulations over the past 6 months in China. While these are starting to be enforced, 2022 will see the launch of even more data-related regulations (Figure 1).

Operations 370

Operations Marketing 370

Forrester eCommerce

JULY 8, 2019

If you answered no, you’re not alone Employee privacy is a big reason why not. Does your organization have a strategy for protecting employees at home as a part of your overall cybersecurity program? Something that could include, but really goes to a place that is beyond awareness training? And yet, as the connected smart […].

Consumer 327

Consumer Information Mobile Customer 327

Forrester eCommerce

FEBRUARY 28, 2024

After a retrospective review of the largest publicly reported breaches and privacy violations in 2023, here's what you need to know for 2024.

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