Forrester eCommerce

FEBRUARY 16, 2023

If your inbox (or social media feed) looks anything like ours, you’ve likely been seeing announcement after announcement of vendor integrations with OpenAI’s ChatGPT or other generative AI technologies.

Social Media 368

Social Media Customer Technology Other 368

Forrester eCommerce

JUNE 21, 2021

When the COVID-19 pandemic triggered stay-at-home orders and canceled social plans, consumers turned to online media streaming to fill the void. TV/video streaming services touted exclusive content and low prices to lure viewers, and by June 2020, 48% of US online adults had subscribed to at least one streaming service.

Consumer 461

Consumer Customer Experience Customer 461

Retail TouchPoints

OCTOBER 20, 2023

Accusations of “greenwashing” can lead to irreversible damage to reputation and consumer trust, and with environmental social governance (ESG) now high on the agenda for public and private organizations worldwide, it’s changing how many retailers think about their businesses.

POS 262

POS Payment Services Merchant Services Retail 262

Retail TouchPoints

APRIL 3, 2023

billion on pet food and treats, supplies, medicine, vet care and other services in 2022, and are predicted to spend $143.6 Myos Fetch is a full-service SMS “concierge” for all things related to the brand and its focused, yet growing, product line. More than 66% of U.S. million or so homes spent $136.8 billion in 2023.

Payment Services 231

Payment Services Social Media Subscription Channel 231

Retail TouchPoints

APRIL 26, 2024

Image courtesy Walgreens Walgreens is bringing all of its specialty pharmacy services into one integrated unit and expanding its offerings for patients suffering from complex chronic conditions with an investment in gene and cell services.

Supplies 147

Supplies Management Marketing 147

Forrester eCommerce

JANUARY 11, 2021

Change management has continued to be a hot topic on social media and customer inquiry. As a process symbolizing traditional IT service management and the ITIL framework, it’s under increasing pressure to modernize in response to Agile and DevOps trends.

Management 526

Management Social Media Customer 526

Retail TouchPoints

APRIL 16, 2024

Amazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. Now, the new Amazon Live FAST channel aims to blend the experience of a shoppable social feed with streaming TV via 24/7 programming.

Social Media 130

Social Media Home Shopping Mobile Channel 130

Groove

MARCH 6, 2024

Additional tools cover sales management, website management, service team management, and much more. For example, if you use email newsletters or social media, HubSpot’s CRM can track the interactions and capture the contact info of visitors. Here’s a closer look at how they compare to one another across several key dimensions.

Social Media 370

Social Media Customer Data Shopify Magento 370

Retail TouchPoints

MAY 12, 2023

Consumer behaviors today are more nuanced than that, with younger generations especially engaging with a “blended and inter-dependent tapestry of entertainment” that includes streaming video, social media, music and gaming as well as traditional television and movies.

Games 288

Games Social Media Multi-channel Consumer 288

Retail TouchPoints

MAY 2, 2024

Now, even as the popular social media platform continues to expand its reach into traditional ecommerce, TikTok has announced a new partnership with ticketing platform CTS EventIM to enable the sale of event tickets on its platform. That includes more than 500,000 sellers in the U.S. ,

Events 147

Events Social Media Recommendation Channel 147

Retail TouchPoints

APRIL 17, 2024

Get in touch with social media platforms: Social media platforms offer a wealth of data regarding user preferences, interests and behaviors. Integrating with these platforms allows businesses to gather valuable insights into user intent by analyzing social interactions, content engagement and user-generated data.

Social Media 291

Social Media B2C B2B Customer Data 291

Retail TouchPoints

APRIL 25, 2023

Klarna is introducing a portfolio of social media-esque capabilities on its platform, including a personalized shopping feed and smart shopping features. Klarna has redesigned its entire app to make the shopping and finance services easier to use, dividing the program into five tabs: Shop , Purchases , In-Store , Budget and You.

Payment Services 286

Payment Services Social Media Recommendation Consumer 286

Retail TouchPoints

NOVEMBER 17, 2023

To better serve shoppers in urgent need of outfit advice, Stitch Fix has launched new services spanning phone and social media for the holiday season. The multi-channel initiative was developed in partnership with stylist and social media influencer Allison Bornstein.

Social Media 147

Social Media Multi-channel Gifts Fashion 147

Retail TouchPoints

OCTOBER 12, 2023

Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology. Driven by these developing technologies, signs point to more digitally immersive shopping and social commerce experiences that will be easier for people with different abilities to navigate.

Technology 276

Technology Other Consumer Fashion 276

Retail TouchPoints

APRIL 12, 2023

Launched in 2019, the Retail Media+ organization offers suppliers managed service and self-service media buying opportunities on both physical and digital retailer-owned properties as well as offsite media channels including social, display and video.

Retail 332

Retail Improvements Channel Marketing 332

Retail TouchPoints

APRIL 24, 2023

retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions. Gen Z ranks Influencers as the most trusted to help with purchase decisions — beating social media ads and celebrities.

Social Media 272

Social Media Electronics Accessories Clothing 272

Retail TouchPoints

NOVEMBER 27, 2023

With sleek packaging, an assortment of fun colors and luxurious scents, Touchland sanitizers are equal parts helpful and enjoyable, creating a lot of creative opportunities on social media. Lisbona shared insights and best practices to help brands fine-tune their social strategies as the holiday season progresses.

Social Media 269

Social Media Gifts Omnichannel Consumer 269

Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options. Retailers using cashier-based systems also are focusing on updating hardware and software to improve the checkout experience.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

MARCH 13, 2024

Rite Aid is tackling this food waste issue head-on by partnering with Copia , a technology-enabled service that helps manage food surplus redistribution. Americans discard nearly 120 billion pounds of food every year — approximately 40% of the country’s food supply.

Supplies 248

Supplies Management Operations Technology 248

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Previously, Weigl led the digital engagement product management team at Salesforce Service Cloud.

Customer Experience 269

Customer Experience Payment Services Improvements Customer 269

Retail TouchPoints

FEBRUARY 28, 2023

The three-year deal leverages Walmart’s position as a retailer and provider of health services and CareSource’s role in administering and delivering Medicaid, Medicare and other health plan benefits and services.

Improvements 253

Improvements Management Other Retail 253

UpSellIt

MAY 2, 2024

One important tool in achieving this is social proof – the psychological phenomenon where people mimic the actions of others in an attempt to reflect that trending behavior. By leveraging various social proof strategies, ecommerce retailers can boost their brand authority, instill confidence, and ultimately drive conversions.

eCommerce 78

eCommerce Social Media Payment Services Download 78

Kissmetrics

OCTOBER 5, 2020

The power of social media as a marketing and advertising channel is hard to deny. 42% of all Internet users use social networks to find more information about brands. Plus, 27% of UK and US users say they discovered new brands via social media ads this year. (It Your goal is to reach a bunch of new people on social media.

Social Media 363

Social Media B2B Document Information 363

Retail TouchPoints

JANUARY 16, 2024

The store experience allows for more personalization and more socializing, especially in the post-COVID era, reflecting Gen Z’s desire to do things with friends and peers, as well as their desire for self-expression, which helps define this generation.” That’s been a huge learning and unlock for us,” Li added. said Pearson.

Customer Data 275

Customer Data Customer Experience Fashion Customer 275

Retail TouchPoints

MARCH 30, 2022

Navigating the past two years of digital changes has been a challenging yet invigorating time for brands and social media users alike. From the large spike of social platform users and increased time spent online to measurement fluctuations, everyone has developed new behaviors and preferences within the social space.

Payment Services 309

Payment Services Social Media eCommerce Presentation 309

Kissmetrics

SEPTEMBER 29, 2020

Social media marketing is essential for any business. billion social media users worldwide and, for most of us, social media is part of our everyday lives. What this means is, if you want to reach your target audience, social media is the place to do so. Plus, social media is a highly effective marketing channel.

Social Media 331

Social Media Marketing B2B eCommerce 331

Retail TouchPoints

APRIL 26, 2024

Studies indicate that consumers are willing to put their money where their mouth is, with products that make environmental, social and governance-related claims seeing disproportionate growth over products that don’t make such claims, achieving a 1.7 percentage point increase in the CAGR.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

Retail TouchPoints

JULY 6, 2022

Although social commerce sales in the U.S. To capitalize on this growing opportunity, brands, retailers and even grocers are sharpening their social media strategies and placing authentic content creation at the center of everything they do. Create digital, personalized service .

Social Media 288

Social Media Jewelry Accessories Download 288

Forrester eCommerce

MARCH 18, 2021

Few companies deliver great service because of the disjointed, and overly-costly tech ecosystem. Today, you need: Queuing and routing technologies to capture voice, digital and social inquires, and route them to the right agent pool.

Channel 323

Channel Technology Management Customer 323

Retail TouchPoints

JULY 28, 2021

Klarna is continuing to build out its solution suite with two new acquisitions, moving beyond the buy now, pay later space with the goal of becoming a “retail bank, payments and shopping service,” according to the company. Social commerce is expected to account for $84 billion in U.S. retail sales by 2024 , with 40% of U.S.

Payment Services 264

Payment Services Comparison Shopping Banking Magazine 264

Retail TouchPoints

APRIL 26, 2024

However, the big opportunity, according to Suzanne McDonnell, Bark’s Chief Revenue Officer, is to go further into services and experiences — like the company’s recently unveiled Bark Air, an air travel experience for dogs and their “human companions.” We then funnel our insights and data back into our development process.

Toys 250

Toys Social Media Subscription Consumer 250

Retail TouchPoints

JUNE 13, 2023

Amazon will continue to hold bad actors accountable to protect our customers and selling partners,” said Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon in a statement. However, these high-volume fake review brokers are a global problem, impacting customer reviews across multiple industry sectors.

Social Media 255

Social Media Information Operations Improvements 255

Retail TouchPoints

APRIL 18, 2024

” The service will be offered at no cost to ARG retailers, and those retailers will receive 100% of the dollars that ARG collects on their behalf for running the promotions, because “we feel this is business-critical in today’s competitive grocery landscape,” said ARG CEO Jena Sowers in a statement.

Retail 251

Retail Social Media Point of Sale Omnichannel 251

Retail TouchPoints

JULY 24, 2023

TikTok has teamed up with buy now, pay later service Atome to offer installment payments on its ecommerce marketplace in Malaysia, CNBC reports. We showcased a revolutionary shopping experience that seamlessly merged offline and online social commerce in a delightful and interactive manner,” said Chen in the post.

Merchant Services 234

Merchant Services Payment Services Social Media Electronics 234

Retail TouchPoints

DECEMBER 21, 2023

In a time where some loyalty programs are giving less, Ulta Beauty Rewards is proud to give the same amazing benefits our members love, in addition to an even better birthday experience,” said Kelly Mahoney, SVP of Customer and Growth Marketing at Ulta Beauty in a statement.

Gifts 240

Gifts Social Media Channel Other 240

Kissmetrics

APRIL 1, 2021

Social media for e-commerce has become a critical element in sales growth for many businesses. Using social media to boost your marketing offers many benefits to help build your business, so don’t wait to explore these valuable channels. 14 Steps for E-Commerce Companies to Find Success Using Social Media.

Social Media 363

Social Media eCommerce Payment Services Apparel 363

Retail TouchPoints

NOVEMBER 28, 2023

In another example, social media platforms are typically thought of as top-of-funnel: they have a wide reach, but not everyone using them is in a purchasing mindset. The rise of social commerce , however, disrupts that notion entirely.

Retail 238

Retail Social Media Channel Consumer 238