Retail TouchPoints

MAY 16, 2022

The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according to Retail Innovation Conference and Expo keynote speaker Ken Hughes. To really reach today’s customers, retailers need to create loving relationships with them. I am divorced six years.

Improvements 265

Improvements Customer Retail Consumer 265

Retail TouchPoints

DECEMBER 18, 2020

They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. But with the industry’s “great digital shift” accelerated by COVID-19, retailers have had to find ways to use technology to support their people — especially store stylists.

Payment Services 312

Payment Services Shopping Carts Clothing Omnichannel 312

Retail TouchPoints

JULY 3, 2023

European lifestyle brand Snipes kickstarted its U.S. debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. However, reaching its current level of success — 308 U.S. However, reaching its current level of success — 308 U.S. When we came to the U.S.

Management 270

Management Payment Services Payments Operations 270

Retail TouchPoints

DECEMBER 20, 2021

These new blended shopping habits are evolving and will be key to building brand loyalty in 2022 and beyond. These expected omnichannel shopping experiences will fuel the brand relationships that consumers crave and will keep them coming back for more. Search provides a unified view and helps retailers bridge an omnichannel experience.

Consumer 353

Consumer Retail Travel Omnichannel 353

Retail TouchPoints

FEBRUARY 13, 2023

For many, it comes as no surprise that increased digital adoption has enabled new forms of fraudulent activity as adversaries become increasingly hungry for their next target. Digital payments misuse accounted for 21% of the total number of fraudulent transactions.

Merchant Services 267

Merchant Services Payment Services Technology eCommerce 267

Retail TouchPoints

JULY 12, 2023

Brands and retailers frequently partner with design strategy firms and tech integrators to bring new store concepts to life. For Purple’s Senior Director of Retail Environments, Cindy Speters, it means “being honest, almost to the point of pain.” At the core of a successful partnership is clear alignment on goals and objectives.

Technology 225

Technology Consumer Omnichannel Point of Sale 225

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

AUGUST 9, 2021

A short sentence but a tall order for most online retailers, and even more so for those in high-touch sectors like furniture. With roots as an online-only retailer dating back to 1999, Coleman is continually searching for ways to improve the digital shopping experience. The Problem with Regular Search — Words. “It’s

Recommendation 317

Recommendation Live Chat Improvements Social Media 317

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. How FTD is Easing Digital Adoption for Florists.

Payment Services 259

Payment Services Small Business Retail Shopify Gifts 259

Retail TouchPoints

MARCH 22, 2022

Amazon’s innovations also have inspired some of the most game-changing new business models in retail, adopted by Target , Walmart and Macy’s to name just a few. A mere six months later (COVID having toyed with everyone’s timelines) at the 2022 show, that number now totals approximately $14 billion and rising.

Small Business Retail 295

Small Business Retail Retail Shopify eCommerce 295

Kissmetrics

JULY 26, 2021

Overall, remember your content needs to be interesting, important, timely, and funny (if it’s appropriate for your brand). Follow these seven tips to impress your Facebook audience and improve your inbound leads. After all, that’s the goal of social media marketing, right? No more waiting for likes and comments. Let’s break it down.

Social Media 363

Social Media Reference Information Improvements 363

Retail TouchPoints

JANUARY 6, 2022

And brands are incentivized to deliver on those expectations: According to McKinsey, businesses that are proficient in personalization boost their revenue by 5% to 15% and their marketing-spend efficiency by 10% to 30%, yet only 15% of CMOs think they’re on target to deliver personalized experiences. The Journey to Real-Time Personalization.

Consumer 303

Consumer Magazine Information Channel 303

Retail TouchPoints

SEPTEMBER 29, 2022

is making significant investments in the space with the launch of an AR Lab in 2021 to help brands develop AR experiences and the acquisition of AR commerce company Vertebrae earlier this year, among other moves. Verticals at Snap in an interview with Retail TouchPoints. brands think AR is primarily for fun, only 57% of U.S.

Social Media 245

Social Media Consumer Events Technology 245

Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. In partnership with Cushing Terrell, T&C dug deeper into the progress made and what’s still needed down the road.

Social Media 229

Social Media Improvements Information Outdoor 229

Retail TouchPoints

MAY 3, 2023

Forbes reports that companies are now faced with increased pressure to find new ways to track marketing behaviors. How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience? Still, many questions remain.

POS 245

POS Customer Experience Customer Technology 245

Retail TouchPoints

JULY 2, 2020

When COVID-19’s stay-at-home orders halted most physical retail and boosted e-Commerce, it wasn’t just the brick-and-mortar retailers that were forced to make quick and decisive shifts. Wine.com Taps Experts To Ease Selection Process.

eCommerce 254

eCommerce Retail Live Chat Home Furnishings 254

Retail TouchPoints

OCTOBER 11, 2022

Now imagine if even a portion of that time was spent with your brand, and you begin to see the appeal of the branded podcast. “ Now imagine if even a portion of that time was spent with your brand, and you begin to see the appeal of the branded podcast. “ Podcasts in particular combine two things that do that.

Retail 299

Retail Books Download Presentation 299

Retail TouchPoints

AUGUST 20, 2020

Over the summer, Retail TouchPoints sought to provide some clarity despite the chaos surrounding the coronavirus pandemic. For the Retail Reset virtual forum , the editorial staff sat down with more than 30 influencers , executives and analysts to zero in on the topics and trends they believed were most critical in these times.

Article 238

Article Channel Customer Experience Marketing 238

Retail TouchPoints

APRIL 4, 2023

In a follow-up interview with Retail TouchPoints , Pinterest’s Chief Revenue Officer Bill Watkins shared what the company has been steadily (and quietly) building behind the scenes. Lastly, it’s about monetization, which means building products for all of our advertising partners that can drive performance in this very unique, Pinterest way.

Social Media 291

Social Media Recommendation Consumer Marketing 291

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. Like gamblers, sellers spend an inordinate amount of time studying the game and finding minute ways to eke out an advantage.

eCommerce 285

eCommerce Fulfillment Shopify Omnichannel 285

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. She wore it and the retailer got blasted with traffic.

Payments 232

Payments Payment Services Customer Experience Social Media 232

Retail TouchPoints

JANUARY 3, 2023

subscription ecommerce sales will continue to see double-digit growth over the coming years, swelling from $33.48 That’s a good sign for CPG brands, which are capable of making the most seamless transition to subscriptions: deodorant, toothpaste, diapers and even smoothie packets quickly become part of consumers’ routines.

Subscription 262

Subscription Beauty and Health Food and Beverages Shipping Costs 262

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. The last 18 months of digital acceleration have created a comfort level with ecommerce and curbside pickups.

Shipping Costs 248

Shipping Costs Retail Omnichannel Supplies 248

Retail TouchPoints

SEPTEMBER 6, 2022

Supply chain and last mile challenges have been grabbing headlines for months, and executives from Ulta Beauty , American Eagle and others shared their advice on how retailers can turn these troubles into opportunities at the Home Delivery World logistics conference. Today, companies are either disrupting or they’re being disrupted. “We

Supplies 263

Supplies Shipping Costs Travel Multi-channel 263

Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. The more you dig into it, you realize these processes were built in a world where distribution was destiny for so many brands.

Consumer 264

Consumer Merchant Services Retail Social Media 264

Retail TouchPoints

DECEMBER 12, 2022

Selling swimsuits online was proving challenging for TA3 Swim due to customers often incorrectly choosing their own sizes — a problem for all apparel and footwear retailers, but particularly for the body-hugging styles sold by TA3 Swim. Reducing Online Returns Through a Personalized Digital Journey.

Apparel 200

Apparel Small Business Retail Recommendation Technology 200

Retail TouchPoints

JANUARY 16, 2023

But as other retailers brace for the impact of a spending slowdown and looming recession, Paige Thomas, President and CEO of Saks OFF 5TH , has a rosier outlook. We can monitor that consumer behavior and respond to it in a much more agile, in-season way , and that really bodes well for us over time. 15, 2023. Her response to that?

Customer Experience 147

Customer Experience eCommerce Social Media Consumer 147

Retail TouchPoints

JULY 21, 2022

I’ve never seen disruption happen at the speed in which it’s happening,” said Jesse Redniss, CEO of Qonsent , a platform that enables brands to collect consent permissions for first-party data. How brands collect first-party data from consumers is shifting state by state, country by country, and there’s a lot at stake.”

Marketing 277

Marketing Consumer Information Customer Retention 277

RTP blog

MARCH 16, 2018

It would become one of the most effective retailing machines ever created, as it mimicked the homes and product values of a new generation of stay-at-home buyers. trillion annually by 2020, and to comprise 30% of total retail sales. Millennial buyers (18-to 36-year-olds) are on track to spend $1.4

Customer 186

Customer Small Business Retail Social Media Travel 186

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores.

Shipping Costs 332

Shipping Costs eCommerce Merchant Services Retail 332

Kissmetrics

DECEMBER 28, 2020

There have never been as many ways to pay online as there are today. Others may prefer Apple Pay, PayPal, or another digital wallet. One of the reasons buy now, pay later solutions are proving so popular is because they offer consumers an easier way to access credit. For some, that might be a long-trusted Visa or Mastercard.

eCommerce 271

eCommerce Payment Services Consumer eCommerce Platforms 271

Retail TouchPoints

JULY 21, 2020

The uncertainty created by COVID-19 and the gradually loosening lockdowns mean it’s harder than ever for online retailers to know how and where to focus their energies when it comes to search. Improving site performance and speed, for example, will not only help organic search rankings but also drive up conversions.

Online Retail 188

Online Retail SEO eCommerce Retail 188

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. Retail TouchPoints (RTP): The retail industry has seen much disruption in the last six months.

Management 149

Management Merchant Services eCommerce Fulfillment 149

RTP blog

SEPTEMBER 23, 2019

Forget three-way calling; they have never used a landline. What’s really interesting is that Gen Z consumers shop in different ways from previous generations, and many of these ways do not include technology. Gen Z Strongly Prefers Amazon And Brand Name Web Sites Or Online Shopping.

Consumer 150

Consumer Multi-channel eCommerce Apparel 150

Retail TouchPoints

OCTOBER 27, 2020

For retail operations, the on-demand pay benefit has moved past the early adoption phase into mainstream acceptance. How do you know what is the best on-demand pay platform for your retail business? Here are my Top Six tips on what to look for in an on-demand pay platform: System Compatibility. based dedicated agents.

Technology 202

Technology Customer Experience Operations Marketing 202

Steve Dennis

DECEMBER 14, 2020

In true Dickensian fashion, this retail holiday shopping season looks to be a tale of two cities. The idea that retail has been bifurcating—that companies, particular product sectors and consumers alike are experiencing increasingly polarized outcomes—is hardly new. Individual retailer performance. Consumer fortunes.

Retail 167

Retail eCommerce Fashion Supplies 167

Steve Dennis

FEBRUARY 10, 2024

In 2018 I started sharing my annual retail predictions. But some—like “physical retail isn’t dead—boring retail is” and my dour outlook on many much hyped disruptor brands (aka “wobbly unicorns”)—have held up pretty darn well. Either way, I’m back with a baker’s dozen of provocative predictions for this year.

Retail 88

Retail Department Stores eCommerce Article 88