Forrester eCommerce

FEBRUARY 28, 2024

At the recent peer discussion with Forrester clients on the topic of best practices in marketing and sales data strategy and management, we discovered that data quality, ownership and aggregation among others are common issues and shared experiences on their resolution.

Marketing 448

Marketing Management Other B2B 448

Retail TouchPoints

JANUARY 14, 2024

Resources will cover a broad spectrum of topics, including optimizing supply chains , creating personalized customer experiences , enhancing security and compliance , scaling operations and futureproofing retail.

Technology 299

Technology Retail Supplies Operations 299

Forrester eCommerce

DECEMBER 12, 2023

Last week, Amazon.com VP and CTO Werner Vogels closed out re:Invent 2023 with his keynote address on “The Frugal Architect” This wasn’t the first time, Vogels introduced this topic. In fact, it was a theme he originally introduced in 2012 that revolves around architecting with cost in mind.

Information 438

Information Operations Technology Customer 438

FastSpring

APRIL 17, 2024

Ready to join the leading conference for B2B SaaS founders, operators and investors from pre-seed to series C? Since 2016, SaaStock has helped more founders, investors, and operators connect, learn, and grow than any other SaaS conference globally. If so, join FastSpring at SaaStock USA 2024 at Booth S5!

Payment Services 133

Payment Services Merchant Services Demo Workshop 133

Forrester eCommerce

SEPTEMBER 27, 2023

Without going into too many details, the notion that one can effectively measure individual developer productivity has been a controversial topic since the dawn of the mainframe. A recent report regarding developer productivity has set the dev world abuzz.

Operations 469

Operations Customer 469

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Workshop 327

Workshop Omnichannel Arts Fulfillment 327

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

Retail 264

Retail Supplies Merchant Services Social Media 264

Forrester eCommerce

APRIL 14, 2022

(Or, Why You Should Have A Revenue Operations Data Center Of Excellence) “Nerd” is a term of pride in my household. Our friends know the topics that might get us nerding out and […]. My kids and I embrace the label for its appreciation of learning, its respect for trivia, and its … well … accuracy.

Operations 195

Operations B2B Marketing 195

Retail TouchPoints

MAY 17, 2022

He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. . His pre-Belk experience includes time at Gymboree asCIO and at Hot Topic and Torrid asCOO. “I’m The company generated $2.3 billion in Q4 2020.

Operations 274

Operations Omnichannel Supplies Management 274

Retail TouchPoints

DECEMBER 29, 2021

Omnichannel is no longer just about connecting digital and physical offerings but about removing friction from the entire operation, from the warehouse to the front of the store. Want to dive deeper into this topic? Check out our Store Design Tech Guide: “ How Layout, Tech and Associates Combine to Create Great Experiences.”

POS 328

POS Omnichannel Operations Technology 328

Forrester eCommerce

JULY 27, 2022

What Topics Will You Be Covering at Forrester? I am very excited to be covering security and risk for operational technology (OT) environments including the critical infrastructure and manufacturing industries.

Operations 195

Operations Technology Management 195

Forrester eCommerce

DECEMBER 28, 2021

And the topics Forrester clients ask about often reveal emerging trends. I created a list of the top five topics revenue leaders asked me about in my first […]. Talking with sellers is like measuring weather patterns; you find out quickly which way the wind is blowing. So what’s top of mind for B2B sales teams?

B2B 370

B2B Channel Technology Operations 370

Retail TouchPoints

MARCH 7, 2024

The company, in operation for 12 years, boasts clients including Walt Disney Imagineering (where Harmon himself worked for three years), Sea World , Hershey Park , Google and Universal Creative. For example, I have an 11-year-old daughter who loves Hot Topic , a retailer that has stayed very relevant [with its target audience].

Customer 279

Customer Retail Social Media Outdoor 279

Fastr

JUNE 29, 2023

Yesterday Zmags ’ CTO Ryan Breen discussed the topic of content experimentation with Rachel Sutherland, Ecommerce Operations Manager for Toys “ R ” Us.

Webinar 130

Webinar Toys Operations eCommerce 130

Retail TouchPoints

SEPTEMBER 15, 2021

The event will include an exhibit hall as well as sessions covering a range of supply chain and sustainability topics, including: Operational planning and cost management; Human capital; Fulfillment; Distribution, warehouses and fulfillment network operations; and Sourcing and product development.

Supplies 263

Supplies Events Shipping Costs Fulfillment 263

Retail TouchPoints

MARCH 25, 2024

About the Retail Innovation Conference & Expo The Retail Innovation Conference & Expo (also known as RICE) aims to bring together emerging brands and established omnichannel players alike to dig into the topics and trends shaping the future of retail. The RICE team recently interviewed Primm to learn more about her work.

Retail 257

Retail Article Omnichannel Customer Experience 257

Retail TouchPoints

MAY 5, 2022

Muñoz has served in a number of roles at Torrid and Hot Topic since 2010. Liz’s focus on product and the customer combined with Lisa’s operational expertise create an outstanding team.”. Serving as Torrid CEO from August 2018 to April 2022, Muñoz led the retailer through the COVID-19 pandemic and a 2021 IPO.

Retail 263

Retail Apparel Operations Management 263

Retail TouchPoints

JULY 12, 2023

With so much attention on artificial intelligence (AI) today, you’ve likely heard how Artificial Intelligence for IT Operations (AIOps) is going to revolutionize almost everything. So let’s explore the topic to help you gain clarity. And now there’s a something called AI Networking to contend with.

Retail 246

Retail Operations Management POS 246

Retail TouchPoints

MARCH 15, 2023

Employee experience (EX) has been a hot topic since the start of the pandemic, but there is still a clear divide between organizations that have invested in a comprehensive strategy and those that have not. Respondents’ top three priorities for the year are operational efficiency , higher profits and higher revenue ,” Kramer said.

Operations 277

Operations Improvements Technology Management 277

Retail TouchPoints

SEPTEMBER 7, 2023

Unsurprisingly, automation and artificial intelligence (AI) were hot topics in these conversations. These innovators and thought leaders offered their perspectives on how retailers can set a foundation for long-term success.

Supplies 262

Supplies Arts Customer Loyalty Fulfillment 262

Retail TouchPoints

JANUARY 9, 2024

Retail TouchPoints: The supply chain has been a huge topic of conversation since the pandemic struck. Real-time visibility — including tracking shipments, inventory levels and production processes — was imperative for businesses to maintain efficient operations and make informed decisions.

Supplies 284

Supplies Shipping Costs Small Business Retail Recommendation 284

Retail TouchPoints

JANUARY 12, 2023

The new partnership is part of a growing push by Walmart to mimic the business model of arch-rival Amazon: packaging the technology built to power its own operations and offering it as a service to other retailers.

Merchant Services 311

Merchant Services Fulfillment Retail Omnichannel 311

Retail TouchPoints

MARCH 18, 2024

Here are a few ways to regularly communicate the topic: Address relevant points during employee onboarding. This keeps the topic top-of-mind and allows for regular dialogue. If the answer to either of these questions is “no,” it’s time to examine how you can more regularly communicate your workplace violence plan.

Retail 279

Retail Information Supplies Management 279

Forrester eCommerce

MARCH 28, 2023

Imagine spending the most of your time during the peak of a New England winter researching for a Forrester Wave™ evaluation on a topic (Infrastructure Automation) that is hotter than ever. Is it a coincidence or did we time it precisely to publish the report at the onset of Spring? I think the latter. ? […]

Information 195

Information Technology Operations Customer 195

Retail TouchPoints

SEPTEMBER 18, 2023

Retailers will leverage this moment to focus on operational efficiencies and consumer connection. The shift in retail hot topics from the metaverse to AI characterizes the recent attitudinal shift in retail strategy. AI Investment Generative AI and AI will help drive efficiencies for mission-driven consumers and overworked employees.

Retail 325

Retail Gifts Recommendation Consumer 325

Retail TouchPoints

APRIL 4, 2024

So while developments like in-store ad placements and bringing in non-endemic ad dollars may be the topics generating buzz, the advance that’s most crucial to retail media’s continued growth will be the decidedly less sexy matter of standardization — the same standardization that other digital ad platforms now routinely offer.

Retail 278

Retail X-cart Banking Definition 278

Forrester eCommerce

MARCH 31, 2021

I have looked at three topics, that of European cyber regulations, European CISO budgetary trends in 2021, and finally the career paths of CISOs at major UK FTSE 100 organizations. Just like waiting for the bus, 3 pieces of European focused research I have authored have published over the last few days. What becomes apparent […].

Management 349

Management Operations Customer 349

Retail TouchPoints

NOVEMBER 17, 2022

17, Red Cup Day, for at least part of operating hours, according to CNBC and other media outlets. Broadcasting or recording these in-person sessions is deeply concerning and undermines the interests of our partners because negotiations may warrant the discussion of individuals by name and are likely to address a range of sensitive topics.”.

Events 264

Events Blog Operations Other 264

Retail TouchPoints

SEPTEMBER 21, 2022

One of the hottest topics in marketing over the last 18 months has been non-fungible tokens, or NFTs. He has spent 25 years building and operating digital businesses globally with experience in ecommerce, subscription, media, loyalty and rewards platforms, live events, music and sports. He has lived and operated companies in the U.S.,

Consumer 238

Consumer Marketing Games Social Media 238

Forrester eCommerce

MARCH 12, 2023

I published my latest Wave on this topic last fall, along with a bunch of tactics on how to get started. I’ve been focusing a lot of my time on two key cloud management conversations: Cost optimization and operationalizing cloud. Over the past three years, I’ve been tracking the cloud cost optimization space closely.

Management 195

Management Operations 195

Retail TouchPoints

SEPTEMBER 22, 2021

The recently announced vaccine mandate , which will require all employers with 100 or more employees to make sure their workers receive the vaccine or take a COVID-19 test weekly, is positioned to have a major impact on retail operations. There’s a geographical split, a demographic split and a generational split on this topic.

Social Media 264

Social Media Operations Other Retail 264

Retail TouchPoints

JUNE 28, 2022

Recommerce, the sale of secondhand merchandise, is a hot topic as consumers become more enthused about recycling goods rather than contributing to enormous mountains of landfill waste. The resulting ecological and financial disaster left behind by liberal return practices is an ongoing topic of concern for brands, retailers and consumers.

Merchant Services 261

Merchant Services Fashion Technology Consumer 261

Forrester eCommerce

SEPTEMBER 25, 2020

Sales methodology is a topic that evokes a wide range of comprehension among sales professionals, largely depending on their personal history with the methodologies their previous employers used.

Operations 356

Operations Customer 356

Retail TouchPoints

DECEMBER 16, 2022

Yan is now pushing ahead with the company’s transformation, which will include a “renewed focus on improving the customer experience, deepening merchant relationships and achieving operational excellence,” according to a press release from ContextLogic. At the Wish 2022 Global Merchant Summit , shipping costs were the banner topic.

Shipping Costs 306

Shipping Costs Shipping Fashion Fulfillment 306

Retail TouchPoints

OCTOBER 20, 2023

For almost as long as retail has existed, the supply chain has contentedly operated behind the curtain. As geopolitical disputes and fragile infrastructures continue to disrupt the global flow of goods, sustainability and automation topped the list of topics among supply chain professionals at the Las Vegas debut of Deliver Americas , Sept.

Supplies 328

Supplies Events Fashion Document 328

Retail TouchPoints

OCTOBER 13, 2023

Embrace authenticity and humanity: This may seem to be standard operating procedure for any social platform, but Threads is especially focused on real-time communication and sharing in-the-moment thoughts, feelings and ideas — akin to its competitor X, previously known as Twitter.

Social Media 279

Social Media Travel Consumer Operations 279

Retail TouchPoints

MAY 19, 2021

Alert Innovation will launch a training and career development organization focused on its Alphabot robotics solution, offering interactive programs covering topics including safety, basic operation, troubleshooting, preventive maintenance, overall system management and detailed servicing for experts.

Retail 154

Retail Operations Management Consumer 154