Forrester eCommerce

OCTOBER 6, 2023

Generative AI continues to be the topic du jour, as businesses race to understand the technology for fear of being left behind. But what about consumers? Forrester is closely tracking this. I’ll be taking you through how consumers know, feel, and use Generative AI every quarter. And no, this blog post was not written by […]

Blog 426

Blog Consumer Technology B2C 426

Kissmetrics

SEPTEMBER 13, 2021

Are you one of those people whose eyes glaze over every time they read about crafting the perfect marketing campaign or embracing technologies? Lo and Behold, Reveries of the Connected World” is a documentary detailing how we became so dependent on technology. iHuman” is a technology documentary covering the impact of AI.

Social Media 287

Social Media Technology Marketing Arts 287

Forrester eCommerce

JULY 16, 2023

I write about how to adopt AI responsibly, a topic critical to unlocking the full potential of this transformational technology. There is no shortage of media coverage of AI’s potential dark side. But comparatively little ink has been spilled on the organizations using AI as a force for good today.

Technology 370

Technology Customer 370

Forrester eCommerce

APRIL 23, 2019

Technology and marketing teams have raised their software delivery speeds but are slowed by other parts of the organization that decide and act more slowly. (coauthored by John Rymer) Top priority for Forrester’s C-suite Leadership Boards? Faster responses to customer issues and opportunities.

Technology 257

Technology Other Customer Marketing 257

RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

lateshipment

MAY 30, 2023

With technological advancements happening throughout the e-commerce space, there are also several up-and-coming innovations in social media that businesses can take up to stay competitive. Vitrual try on by Warby Parker Final Word With growing technology, social media will continue to evolve.

Social Media 130

Social Media Technology eCommerce Shipping Costs 130

Retail TouchPoints

OCTOBER 7, 2021

CSR technology helps retailers to execute their charitable initiatives with robust, flexible, scalable solutions that allow for the agile deployment of these programs. For example, last year The Levi Strauss Foundation dedicated $3M to two topical issues as part of its annual charitable giving: COVID-19 relief and voter access.

Technology 256

Technology Consumer Events Retail 256

365 Retail

NOVEMBER 29, 2023

Registration for the Retail Technology Show (RTS), the leading event that connects the industry’s changemakers and brings together Europe’s most forward-thinking retailers and leading tech innovators, is now open. Meanwhile, a new dedicated Ecommerce Pavilion will showcase the latest technologies for digital commerce.

Technology 57

Technology Retail Events Payment Services 57

365 Retail

FEBRUARY 7, 2023

Steven Bartlett, Dragon’s Den investor and founder of Social Chain, is confirmed to headline at the Retail Technology Show , retail’s golden ticket event, taking place on 26 & 27 April 2023 at London’s Olympia, as it launches its trailblazing conference programme. Come visit 365 Retail at the Retail Technology Show on stand 5B11.

Technology 98

Technology Retail Events Payment Services 98

Forrester eCommerce

DECEMBER 12, 2023

Last week, Amazon.com VP and CTO Werner Vogels closed out re:Invent 2023 with his keynote address on “The Frugal Architect” This wasn’t the first time, Vogels introduced this topic. In fact, it was a theme he originally introduced in 2012 that revolves around architecting with cost in mind.

Information 438

Information Operations Technology Customer 438

Forrester eCommerce

APRIL 9, 2024

In 2024, MWC was about all tech topics, particularly the big themes of AI and APIs, going beyond just telco themes.

Mobile 285

Mobile Management Technology Customer 285

Forrester eCommerce

DECEMBER 14, 2023

We are launching deep research into this topic and invite you to join us. We think that generative AI drives the cost of knowledge activation to zero and creates a virtual knowledge loop that increases what is known in the world by more people.

Marketing 410

Marketing Information Technology 410

Wiser

FEBRUARY 21, 2024

Leaders from top-performing brands shared their experiences and strategies covering a range of topics—from the impacts of the pandemic to the innovative use of technology and data in crafting successful sales strategies. A core theme discussed was the accelerated adoption of technology in the face of adversity.

Technology 78

Technology Multi-channel Shopping Carts Presentation 78

Forrester eCommerce

SEPTEMBER 4, 2018

The impetus for the strategy days was that those organizations had leaders that are Forrester clients and had read, or at least breezed through, the research that has been published on the topic of Zero Trust, and they are bought in […].

Technology 170

Technology 170

Forrester eCommerce

OCTOBER 28, 2021

It seems like you can’t read a technology news article or talk to a technology vendor or a consultant without AI finding its way into the topic or the conversation. This is especially true for all topics around business intelligence (BI).

Article 195

Article Technology 195

Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores.”.

Merchant Services 311

Merchant Services Fulfillment Retail Omnichannel 311

Forrester eCommerce

JUNE 29, 2021

Accessibility is one of the hottest topics in design. We wanted to determine how big of a monetary impact accessibility will have on design technology vendors and services companies offering design. This blog is co-authored with Gina Bhawalkar. More and more companies are making it a business priority.

Blog 318

Blog Technology Customer Experience Customer 318

365 Retail

MARCH 7, 2023

Sports presenter and broadcaster, Jake Humphrey, has been confirmed as a headline speaker at the Retail Technology Show , retail’s golden ticket event taking place on 26 & 27 April 2023 at London’s Olympia.

Technology 70

Technology Retail Payment Services Events 70

Retail TouchPoints

DECEMBER 20, 2023

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Retail 264

Retail Supplies Merchant Services Social Media 264

Forrester eCommerce

OCTOBER 5, 2021

Infrastructure-as-code (IaC) isn’t the latest but a prime and pertinent technology topic that gets more eyeballs every passing day. App developers, infrastructure owners, and enterprise architects alike expect IaC to be a liberating technology.

Technology 195

Technology Information Customer 195

Forrester eCommerce

JUNE 2, 2021

Photo by Abhinav Sunil The intersection of how technology platforms are evolving and how it both affects and aids sustainability is a topic that Forrester’s sustainability team is currently studying. On this, we spoke with Dr. Suku Nair, one of the most respected computer scientists in the country now.

Technology 251

Technology Customer Marketing 251

Forrester eCommerce

JANUARY 28, 2020

Over the holidays and through the new year, I had the topic of children’s data privacy and device use come up multiple times. This included concerns about apps and internet-connected toys to technologies used the in classroom. […]. What kinds of conversations do you have with friends and family about privacy?

Toys 384

Toys Technology Customer Experience Customer 384

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago.

Workshop 327

Workshop Omnichannel Arts Fulfillment 327

Forrester eCommerce

MARCH 9, 2022

Our recent research on the topic found that B2B payment innovations and trends in the region come from three dimensions. Technology and infrastructure upgrades modernize B2B payment processing Technologies such as cloud and APIs and new payment data and messaging standards such […].

Payment Services 195

Payment Services B2B Technology 195

Forrester eCommerce

JULY 25, 2023

All AI technologies feast on data to work well, especially generative AI (genAI) systems.

Technology 195

Technology B2B Marketing 195

365 Retail

MAY 5, 2023

The Retail Technology Show brought together nearly 10,000 retail professionals at London’s Olympia on 26 & 27 April. 9963 retail professionals visited the 2023 Retail Technology Show, an increase of +45% from 2022 when 6850 visitors attended – including representatives from each of the UK’s top 50 retail brands registered to attend.

Technology 67

Technology Retail Events Consumer 67

Forrester eCommerce

JULY 27, 2022

What Topics Will You Be Covering at Forrester? I am very excited to be covering security and risk for operational technology (OT) environments including the critical infrastructure and manufacturing industries.

Operations 195

Operations Technology Management 195

365 Retail

DECEMBER 9, 2022

Registrations for retail’s golden ticket event, the Retail Technology Show , which brings together Europe’s most forward-thinking retailers and leading tech innovators, are now open, as it promises to bring a world of pure imagination, innovation and inspiration to the leading trade show. An unrivalled hotbed of innovation.

Technology 70

Technology Retail Events Payment Services 70

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

ACH 283

ACH Multi-channel Technology Customer Retention 283

Forrester eCommerce

APRIL 8, 2020

Computer Vision has turned from a R&D topic to an established technique for firms globally. In China, leading enterprises and solution providers are working together to demonstrate the business value of computer vision technologies. Many of them have achieved successes across different use cases in the retail industry.

Retail 334

Retail Technology Customer 334

Forrester eCommerce

JANUARY 16, 2024

Generative AI (genAI) has become a boardroom topic, but the market has focused almost exclusively on large language models. The future of genAI is much bigger than question-and-answer-style chat.

Improvements 264

Improvements Marketing Technology Customer 264

Retail TouchPoints

SEPTEMBER 7, 2023

What technologies will improve customer intimacy and engender loyalty? Unsurprisingly, automation and artificial intelligence (AI) were hot topics in these conversations. Which new geographies and channels should we prioritize for long-term growth? Are we providing data and automating processes to make teams efficient and effective?

Supplies 262

Supplies Arts Customer Loyalty Fulfillment 262

Forrester eCommerce

MARCH 22, 2022

Key transformation challenges include technical topics like data and security as well as technology strategy. Malaysian firms’ digital transformation efforts stagnated in 2021, and services decision-makers at these firms are even more cautious with their 2022 plans.

Technology 195

Technology 195

Forrester eCommerce

DECEMBER 28, 2021

And the topics Forrester clients ask about often reveal emerging trends. I created a list of the top five topics revenue leaders asked me about in my first […]. Talking with sellers is like measuring weather patterns; you find out quickly which way the wind is blowing. So what’s top of mind for B2B sales teams?

B2B 370

B2B Channel Technology Operations 370

Retail TouchPoints

SEPTEMBER 9, 2022

While many have seen the words “Web 3.0,” “blockchain” and even NFTs in the headlines, there is still more to learn about these topics and the overall decentralized finance (DeFi) space. digital assets, blockchain, the metaverse and other related technologies can now request an invitation to attend The D2 Summit, which is taking place Oct.

Customer Loyalty 303

Customer Loyalty Consumer Goods Customer Experience Technology 303

Retail TouchPoints

DECEMBER 29, 2021

Meeting the requirements of modern shoppers requires retailers to rethink both the layouts of their stores and the technology being used inside. Want to dive deeper into this topic? Everything from the stockroom to the POS needs to be seamlessly aligned for the benefit of both associates and customers.

POS 328

POS Omnichannel Operations Technology 328

Retail TouchPoints

JUNE 15, 2023

. “I dedicated my life making substantive experiences for people using whatever tools are available,” said David Lehman, Digital Director at Coach, who spoke during the 2023 Retail Innovation Conference & Expo in Chicago on the topic of finding substance in the metaverse. It’s not one technology that you bring in all at once.

Marketing 312

Marketing Games Technology Presentation 312