Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

Payment Services 238

Payment Services Shopping Carts Omnichannel Multi-channel 238

Ecommerce Platforms

JANUARY 24, 2023

The bottom line: It’s a given that customers will read online reviews before deciding on a product Just look at popular online marketplaces, for instance. Most products display positive, negative, and mediocre reviews posted by real-life customers. Needless to say, glowing reviews help ecommerce businesses attract customers.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

GetElastic

NOVEMBER 19, 2019

A recent study shows that 82 percent of B2B marketers spend more on customer acquisition than retention. Whereas, only 48 percent actually prioritized B2B loyalty. And, we all know customer acquisition costs more than retention. More so, customer retention is easier and more cost-effective to execute. Let’s find out.

B2B 104

B2B Payment Services B2C Payments 104

Omnisend

MAY 12, 2020

. “Thank you for your order” isn’t the end of the customer journey—it’s just a step within it. The modern-day customer journey is far from linear, and the truth is, it never really ends. It takes multiple touch-points across several channels for a customer to make a purchase.

Customer 157

Customer Recommendation Shipping Costs X-cart 157

Email Audience

SEPTEMBER 29, 2021

More than 90% of customer read reviews before purchasing a product. Shoppers gather info that helps them make a more confident and informed purchase. Like how easy it was to use, if it is the right size, what the quality is, etc. White Hat” techniques are techniques where the customer leaves feedback naturally.

Social Media 128

Social Media Gifts Reference Customer 128

Omnisend

FEBRUARY 7, 2021

Chances are, it’s customer reviews. With digital advertising on Google, Facebook, and other social media showing declining results , customer reviews have become such an essential part of making purchase decisions—so much so that we now trust online reviews as much as we trust recommendations from our closest friends and family.

Customer 148

Customer Marketing Social Media Article 148

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 60

Customer Retention Customer Customer Loyalty Merchant Services 60

365 Retail

FEBRUARY 1, 2024

In this article, we’ll dive into the main benefits PoS systems can bring and must-have features you should incorporate into your custom PoS software. A PoS system will let you know exactly which products are best-selling and which are not, what are your customers’ preferences and habits, or what time of the day your shop is the busiest.

POS 52

POS Merchant Services Payment Services Customer 52

Retail TouchPoints

MARCH 11, 2021

While these are real concerns, I believe one of the biggest challenges brands have faced is how they meet the increasing and evolving demands of customers. More customers than ever are facing vulnerability — from financial hardship and illness to those who struggle with navigating digital technology.

Customer 170

Customer Technology Supplies Customer Experience 170

Retail TouchPoints

NOVEMBER 22, 2022

rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. While shoppers might be strapped for cash given a 9.1%

Payment Services 212

Payment Services Live Chat Payments Retail 212

RetailMinded

MAY 4, 2023

The phrase the ‘Customer is King’ is often used by marketers and customer service managers to emphasize the importance of customer satisfaction. At what point does a content customer become an enthusiastic supporter who actively promotes your brand? Manage customer preferences and communication channels.

Customer 52

Customer Social Media eCommerce Blog 52

GetElastic

DECEMBER 25, 2019

In plain words, retention marketing is about engaging your existing customers to continue to buy from you again and again. When a customer completes their first order with a brand or retailer, they are 27% more likely to make a second purchase. Active customers : Those who buy from your store on a regular basis.

Customer Retention 124

Customer Retention Marketing Shipping Costs Clothing 124

RTP blog

MAY 19, 2017

More than 90% of shoppers use their smartphones while in retail stores. They use their phones to access information, compare prices, and solicit feedback from friends as they make purchasing decisions. This presents an opportunity to enhance the in-store shopping experience, and in doing so, drive loyalty and sales.

Mobile 150

Mobile Consumer Payment Services Retail 150

RetailMinded

JULY 29, 2023

These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. This includes highly personalized services, interactive elements, and rewards programs.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. This includes highly personalized services, interactive elements, and rewards programs.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Smile.io

AUGUST 1, 2022

Retention messages are just a great sales pitch⁠—they make customers feel unique and appreciated. Your customers, especially those who come back, are worth their weight in gold. The good news is that you're probably already using two powerful channels to retain customers⁠—email and SMS.

Merchant Services 73

Merchant Services Marketing Payment Services Omnichannel 73

Kissmetrics

SEPTEMBER 23, 2020

A chatbot for e-commerce gives you the power to engage with new, existing, and potential customers with real-time, text-style messaging, without actually providing (and paying for!) Through carefully scripted conversations, your brand can provide your customer base with support, information, and resources 24/7. a live person.

eCommerce 265

eCommerce Information Recommendation Customer 265

lateshipment

SEPTEMBER 14, 2020

Studies during the pandemic show that post-purchase customer experience has taken a big hit as a result of shipping carriers straining to meet increased parcel-delivery demand. This doesn’t bode well for businesses like yours, especially at a time when customers are more dependent than ever on online commerce. What You Will Learn.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

Retail TouchPoints

NOVEMBER 9, 2022

Not only that, but Chipotle also debuted a new menu item to coincide with the Roblox experience — a custom burrito based on fan feedback via Twitter that Chipotle Rewards members could order for a limited time. Another recent example of a brand merging the two worlds is Starbucks ’ new NFT-based loyalty program.

Cryptocurrencies 290

Cryptocurrencies Games Payment Services Consumer 290

Smile.io

APRIL 25, 2023

Sephora’s Beauty Insider Program is one of the most well-known rewards programs in retail and ecommerce loyalty communities. Time after time this program is included in top loyalty program lists, but what is it that makes the VIB program so great?

Recommendation 59

Recommendation Social Media Events Customer Retention 59

Kissmetrics

JANUARY 17, 2018

The ecommerce customer is a moving target. Customers jump around relentlessly from apps, to messaging platforms, to social sites and websites. You can offer coupons explicitly for product purchases, but may also find coupons marry well with offers to receive newsletters and useful downloadable content. Offer a loyalty program.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Omnisend

JANUARY 25, 2023

If you’re using WooCommerce to run an ecommerce business, having quality lead capture and customer engagement forms is key to success. From generating leads to gathering feedback, there are multiple benefits of using WooCommerce forms. There are easy-to-use WooCommerce form builders that will handle the task.

WooCommerce 78

WooCommerce Payment Services Payments eCommerce 78

Omnisend

APRIL 15, 2021

The best brands are built on a strong foundation of customer trust and mutually beneficial engagement. A prime way of reaching this crossroad is with customer engagement marketing and customer engagement strategies. Customer engagement can come in many forms, from contests on social media to openly addressing customer feedback.

Live Chat 78

Live Chat Customer Marketing Social Media 78

365 Retail

JULY 2, 2023

Consider the following strategies: Mobile Applications : Develop or partner with taxi-hailing mobile applications to streamline the booking process, increase customer convenience, and minimise the need for manual dispatching. This includes using LED lighting, installing programmable thermostats, and properly insulating buildings.

Payment Services 52

Payment Services Improvements Travel Operations 52

Smile.io

DECEMBER 7, 2021

Why do customers return products? First, it’s helpful to know why customers return products—specifically products purchased online. Take a look at the most common reasons why customers return ecommerce products: Received wrong product We all know that sometimes mistakes just happen.

eCommerce 70

eCommerce Apparel Customer Loyalty Shipping Costs 70

Omnisend

MAY 14, 2021

A solid understanding of the ecommerce customer journey and how to make it work in your favor is paramount to attracting customers and developing brand advocates. Each stage of the ecommerce customer journey has its opportunities. These touchpoints work as stepping stones for gathering inferences about your audience.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Email Audience

JUNE 21, 2023

So, you’ve probably heard the terms “consumer” and “customer” thrown around a lot, right? In this article, we’re going to help clear up any confusion you might have about consumers and customers, and why it’s crucial for businesses to treat them differently. ” Well, not always!

Consumer 59

Consumer Customer Toys Article 59

Email Audience

OCTOBER 7, 2020

If you’re looking for more ways to improve your sales and keep your customers engaged, then email marketing is the solution for your brand. First, which email marketing tools can I safely use? Check that article, because some Email service providers you can safely use, others may end up deactivating your account.

Marketing 75

Marketing Reference Channel Article 75

Smile.io

NOVEMBER 5, 2020

Having product reviews on your eCommerce store helps to establish credibility and also allows customers to learn more about the product beyond the product description you provided. Product reviews are the ultimate type of social proof for customers because a) 70% of customers interact with reviews before placing an order online.

Jewelry 46

Jewelry Information Other SEO 46

ChannelAdvisor

OCTOBER 22, 2021

However, instead of reorganizing strategies based on channel, Ives and Hearn encourage sellers to use consumer intent as the focal point upon which each business can develop tactical methodology and enhance individual opportunities for engagement. That includes responses to complaints, returns, feedback, inquiries and more. .

Consumer 98

Consumer Shipping Costs eCommerce Shipping 98

ChannelAdvisor

OCTOBER 22, 2021

However, instead of reorganizing strategies based on channel, Ives and Hearn encourage sellers to use consumer intent as the focal point upon which each business can develop tactical methodology and enhance individual opportunities for engagement. That includes responses to complaints, returns, feedback, inquiries and more. .

Consumer 97

Consumer Shipping Costs eCommerce Shipping 97

BigCommerce

AUGUST 17, 2018

In this guide, we’ll look at each of these parts in detail, and you’ll learn how to transform your existing physical store into an online shop—all while exploring various marketing strategies that keep customers coming back again and again. Determine your primary customers. Write custom page titles and meta descriptions.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Korona

AUGUST 15, 2022

Considering how difficult it is to acquire new customers, you must take advantage of all foot traffic in your store. Suggestive selling refers to a strategy of upselling by making product recommendations to customers based on their initial buying intent. It’s important to read each customer well and avoid being pushy or too salesy.

POS 52

POS Point of Sale Information Sporting Goods 52

Teamwork Retail

JULY 26, 2017

In our previous blog, we talked extensively about the importance of customer service and a bit about how customer feedback – especially negative feedback – can help to improve your business’ service, and, therefore, profits. How to Generate and Use Quality Feedback. Okay, sure. Always Respond.

Customer 74

Customer Social Media POS Improvements 74

Wiser

MAY 11, 2018

The same is true for retailers and brands that choose to use in-store performance metrics to improve their offerings. There is a time and a place for getting general feedback on store conditions and sentiment, but getting that information from a curated group of people can be a useful supplement. Gauge Customer Sentiment .

Electronics 60

Electronics Consumer Electronics Improvements Information 60

SellBrite

MARCH 30, 2018

To help you kick things off, I’m sharing a bucketful of tools that you can evaluate, test, and use to grow your ecommerce store. Customer Service / Advocacy / Loyalty. Optimizely – To boost conversions and improve visitor experiences, you can use Optimizely to create, launch, and analyze A/B tests on your ecommerce website.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

Korona

JULY 12, 2022

Think about utilizing several strategies and tactics including consistent original branding, social media cleverness, SEO , brand partnerships, promotions , loyalty rewards, and more. Dispensary CRM And Loyalty To Boost Sales. Use The Best POS Available. Use your profile to post new products and strains that you have in-house.

Payment Services 52

Payment Services POS Social Media Customer Retention 52