Retail TouchPoints

FEBRUARY 2, 2023

Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%. The solution also supports omnichannel offerings such as BOPIS by transforming how Siman tracks inventory across the chain.

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Department Stores Omnichannel Supplies Operations 217

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

Supplies 222

Supplies Beauty and Health Payment Services Fulfillment 222

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. To succeed in the face of this latest set of macroeconomic challenges, leaders in the retail and CPG industries now need to step back and evaluate what’s next for their business operations.

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Retail Supplies Operations Technology 251

Retail TouchPoints

DECEMBER 14, 2020

The pandemic has created challenges for retailers at many levels: business viability, supply-chain disruptions, predictability, customer relationships — the list goes on. To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Take a Down-to-Earth Approach.

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Omnichannel Live Chat Channel Improvements 218

Retail TouchPoints

MARCH 29, 2023

Mitchell will lead the stores, technology and supply chain teams in addition to his current real estate and finance responsibilities. And I’m delighted that Adrian’s role has greatly expanded, leveraging his deep strategic expertise, commitment to omnichannel operational excellence and strong financial discipline.”

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Home Furnishings Omnichannel Supplies Operations 232

Retail TouchPoints

MAY 17, 2022

He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. . billion in Q4 2020. Patel joins GameStop as the retailer attempts its own turnaround effort. The company generated $2.3

Operations 216

Operations Omnichannel Supplies Management 216

Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. supply chain face due to COVID-19? multi-year investment to transform its supply chain into a fully integrated self-distribution model.

Supplies 174

Supplies Omnichannel Operations Travel 174

Retail TouchPoints

AUGUST 17, 2023

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies. The retailer began offering same-day delivery in partnership with DoorDash in December 2020.

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Mobile Toys Payment Services Omnichannel 224

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

Shipping Costs 223

Shipping Costs Retail Omnichannel Supplies 223

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. Tractor Supply Presents Sunny Q2 Outlook. net sales increase and a 4.3%

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Supplies Mobile eCommerce Technology 152

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 188

Omnichannel Department Stores eCommerce Fulfillment 188

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Current COO John Harper, who has with Macy’s for more than 35 years, will leave the company on Aug.

Payment Services 274

Payment Services Omnichannel Department Stores Operations 274

Retail TouchPoints

OCTOBER 26, 2020

This year’s surge in ecommerce has put strains on both supply chains and websites, and retailers now are guessing what challenges they will face as fall and winter bring the threat of a COVID-19 resurgence as well as the usual holiday rush. How AWS works with retailers to continuously increase the speed of innovation every year.

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Operations eCommerce Retail Fashion 336

Retail TouchPoints

OCTOBER 6, 2022

As well as stretching to satisfy this demand, supply chains are also dealing with inflation, the war in Ukraine and labor supply shortages. Even now, some analysts believe it’ll be mid-2024 before we see a degree of normalization in supply chains. Guarding Against Supply Chain Disruption. Keeping customers content.

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Management Supplies Omnichannel Operations 256

Retail TouchPoints

APRIL 9, 2021

BOPIS helps retailers provide a more accurate stock inventory and better visibility of the stock, keeping supply chains running smoothly. 2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. technology aids the ability to repopulate these emptied pipelines and supply chains. However, BOPIS 2.0

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Technology Retail Supplies Sporting Goods 303

ROI Revolution

MAY 20, 2021

In 2020, the pandemic significantly impacted the entire retail industry. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy?

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

lateshipment

OCTOBER 16, 2020

With the Coronavirus pandemic still looming large, Holiday Season 2020 will be similar to the months of March through October than when compared to last year’s holiday season. Holiday season 2020 from a consumer standpoint. Holiday season 2020 from a retailer’s standpoint. Supply-chain issues. Retail’s new normal.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

NOVEMBER 9, 2021

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. While online resale was already on the rise prior to the pandemic, supply chain issues have pushed additional consumers toward used goods.

Supplies 270

Supplies Accessories Sporting Goods Shipping Costs 270

Retail TouchPoints

APRIL 27, 2022

shows that manually picking online orders from a store and delivering it for free has a typical operating margin of -15%. Alongside the infrastructure dilemma, when speaking to grocers about their online operation, it becomes clear just how challenging optimizing and unlocking value during the ecommerce end-to-end process can be.

Management 253

Management eCommerce Omnichannel Operations 253

Retail TouchPoints

NOVEMBER 6, 2023

The core of this approach is “aligning our brand with the values and expectations of today’s consumers, while expanding our reach and optimizing our operations.” After measuring our first carbon footprint in 2020, our attention turned to reduction.

Fashion 215

Fashion Omnichannel Operations Consumer 215

Retail TouchPoints

JULY 29, 2021

million for its FY 2020, compared to a loss of more than $200 million the previous year. It credited strategic investments, such as those that went into developing an omnichannel retail ecosystem. So now what about the ecommerce part of the omnichannel equation? Profits at Barbie and Hot Wheels firm Mattel were $126.6

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Toys eCommerce Omnichannel Gifts 306

Retail TouchPoints

OCTOBER 14, 2020

2020 has been a year marked by a series of uncertainties. Many companies have seemingly been flying blind the past several months, attempting to weather the fallout from our COVID-19 new normal and pivot their operations in response to our anticipated next normal. decrease in offline sales in 2020 3. Learn from Big-Box Retail.

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Fulfillment Supplies Omnichannel Operations 205

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

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Webinar Payment Services Shipping Costs Retail 248

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The sportswear company’s new “Own the Game” 5-year growth strategy was unveiled at its Investor and Media Day March 10. billion ) over that same period.

eCommerce 192

eCommerce Sporting Goods Games Operations 192

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Multichannel Omnichannel Fulfillment Presentation 293

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. The rollout was completed in October 2020. Adding Real-Time Inventory Data.

Order Fulfillment 147

Order Fulfillment Retail Omnichannel Fashion 147

Retail TouchPoints

APRIL 13, 2021

Digital diamond and fine jewelry retailer Blue Nile has made two new additions to its executive team: Jason Moss has joined in the new position of COO, and Ben Abitbol will take on the new role of SVP of Supply Chain. Abitbol will handle all global supply chain operations as SVP of Supply Chain.

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Jewelry Supplies Books Fashion 242

Retail TouchPoints

NOVEMBER 19, 2020

After the acquisition closes, FreshDirect will retain its brand name, report to a seven-person board and continue to independently operate out of its facility in New York City. This acquisition further propels our omnichannel evolution. Financial terms of the deal were not disclosed.

eCommerce 163

eCommerce Omnichannel Customer Loyalty Fulfillment 163

Retail TouchPoints

AUGUST 19, 2021

This will help them prepare their omnichannel fulfillment operations and ensure items get to customers in the most efficient, and profitable, way possible. Kotlyar added that of the numerous “a-ha moments” the back-to-school season will unearth, supply chain operations and margins are the two key ones. “I

Supplies 298

Supplies Consumer Omnichannel Multi-channel 298

Retail TouchPoints

JULY 12, 2021

With one of the largest collections of licensed party supplies in North America, the Party City name carries with it a seal of authenticity that many marketplace shoppers are looking for. 2020 and the pandemic proved to be a critical turning point for Party City, both in its marketplaces journey and for the business as a whole.

Omnichannel 289

Omnichannel Channel Consumer Outdoor 289

Retail TouchPoints

OCTOBER 27, 2021

Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020. Inventory intelligence solutions can deliver accurate, real-time insights that help retailers assess and adapt processes and supply chain flows to ensure items are stocked appropriately.

Consumer 247

Consumer Supplies Fulfillment Technology 247

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. “We

Consumer 285

Consumer Omnichannel Leisure Supplies 285

Pivotree Blog

JANUARY 31, 2024

Significant Trends and Takeaways Connecting the Dots with Omnichannel Retail Experiences Speakers emphasized the importance of providing a seamless shopping experience across multiple channels. Why has omnichannel retail grown in relevance? Enter 2020, and the pandemic disrupted the digital landscape for the better.

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Omnichannel Events Supplies Channel 52

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

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Department Stores Apparel Jewelry Omnichannel 211

iVend

SEPTEMBER 23, 2020

September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail , is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. The post iVend Retail Wins 2020 Tech Cares Award from TrustRadius appeared first on.

Retail 98

Retail B2B Fulfillment Point of Sale 98

Retail TouchPoints

DECEMBER 27, 2021

We explored the ways in which these retailers are measuring and managing climate risks, such as energy efficiency of the store footprint and the environmental impacts of company supply chain and transportation networks. Engaging the Supply Chain. How carbon-intensive was the supply chain involved in their creation and transportation?

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Retail Supplies Customer Loyalty Fashion 338

Retail TouchPoints

MARCH 8, 2022

The firm cited “concerns about leadership’s compensation relative to performance and its strategy for reigniting meaningful growth,” outlined in the retailer’s turnaround plan announced in fall 2020. At that time, Bed Bath & Beyond had reported its first sales increase in nearly four years due to an emphasis on omnichannel services.

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Supplies Omnichannel Improvements Management 243