Retail TouchPoints

MARCH 6, 2024

million in 2023, 12% higher than the $669.8 in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year. million generated in 2022.

Omnichannel 271

Omnichannel Retail Management Customer 271

Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. Throughout 2022 and 2023, Facebook continued to maintain its prominent position as the leading social advertising platform across all ecommerce sectors. Social commerce value will keep on growing.

Social Media 294

Social Media Beauty and Health Multichannel eCommerce 294

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication).

Retail 309

Retail Customer Experience Technology Operations 309

Retail TouchPoints

DECEMBER 8, 2023

Dollar General is planning approximately 2,385 real estate projects for fiscal year 2024, including about 800 new store openings (including approximately 30 pOpshelf openings and 15 new stores in Mexico ), along with 1,500 store renovations and 85 store relocations. 2, 2023, an increase of 2.4% billion in Q3, which ended on Nov.

Apparel 258

Apparel Retail Consumer Customer 258

Retail TouchPoints

DECEMBER 12, 2023

and Canada in 2024, including debuts in new markets for the fast fashion retailer. In May 2023 , Uniqlo, which opened its first North American location in 2005, revealed its plans to reach 200 North American locations by 2027. Uniqlo will open more than 20 stores in the U.S. Tacoma Mall, Tacoma, Wash. Tacoma Mall, Tacoma, Wash.

Fashion 263

Fashion Improvements Marketing Retail 263

Retail TouchPoints

MARCH 15, 2024

Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. 3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4% Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores. increase in comp store sales.

Sporting Goods 284

Sporting Goods Omnichannel Retail Customer Experience 284

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. However, sometimes the success of one area (i.e.

Sporting Goods 286

Sporting Goods Technology Omnichannel Operations 286

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. At that time its stated goal was reaching the 30 -store mark by 2023. ”

Operations 266

Operations Shipping Costs Omnichannel Customer Data 266

Retail TouchPoints

SEPTEMBER 29, 2023

The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Retail Group. UK, India, Dubai and Mexico. Toys ‘R’ Us marked its initial return to U.S. Retail Group in a statement.

Toys 290

Toys Specialty Retailers Games Shipping 290

Retail TouchPoints

FEBRUARY 26, 2024

After opening a net 23 new stores in 2023 for a total of over 400 locations, Sprouts Farmers Market plans to open 35 new locations this year, all in its new smaller-store format. Sprouts committed to shrinking its stores’ square footage by 23% as a way to reduce environmental impact in June 2023. Comp store sales also grew by 3.4%.

Customer 236

Customer Improvements Marketing Retail 236

Retail TouchPoints

MARCH 18, 2024

Joann expects to expedite the recapitalization process, potentially completing it as soon as late April 2024. In early 2023 , Joann was pursuing $200 million in annual cost reductions, part of a plan that was scheduled to come to fruition by early fiscal 2025. After it emerges from Chapter 11 protection, Joann plans to go private.

Operations 239

Operations Improvements Information Other 239

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 243

Customer Experience Fulfillment Omnichannel Events 243

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. After unveiling a “complete pet care experience” in New York City’s SoHo during the summer of 2023, the retailer is thinking even bigger.

Retail 224

Retail Article Omnichannel Customer Experience 224

Retail TouchPoints

MAY 9, 2024

s office, executing search warrants of the store and its storage units in January 2024, found stolen property that filled 450 medium cardboard boxes. In December 2023 the NRF updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime (ORC).

Operations 147

Operations Sporting Goods Toys Document 147

Retail TouchPoints

MARCH 15, 2024

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. billion in net sales for FY 2023, which ended Feb. 3, 2024, was 9.8% 1, 2024 , including enhanced benefits for its 42.2 The retailer’s $11.2 million members.

Operations 225

Operations Technology Customer Retail 225

Retail TouchPoints

OCTOBER 16, 2023

In yet another sign of the triumph of streaming, Best Buy will reportedly stop selling physical DVDs in-store and online beginning in 2024, according to CNBC and other media outlets. The retailer will continue to sell DVDs and Blu-Ray discs through the 2023 holiday season. million during the first six months of 2023, down from $1.05

Shipping 247

Shipping Consumer Retail Other 247

Retail TouchPoints

MARCH 27, 2024

with plans for stores in a dozen new markets through a partnership with mall operator CBL Properties. The first wave of store openings started in November 2023 at malls in Roanoke, Va. followed by a January 2024 opening in Myrtle Beach, S.C. and add more than 1,000 net new stores globally in 2023. and Winston-Salem, N.C.,

Travel 278

Travel Operations Events Retail 278

Retail TouchPoints

FEBRUARY 12, 2024

The Children’s Place — which owns and operates The Children’s Place , Gymboree , Sugar & Jade and PJ Place brands — is working with advisors and lenders to find new financing as it projects a wider loss than initially expected in its Q4 for fiscal 2023, which ended Jan. 3, 2024 is expected to be approximately $45 million.

Operations 254

Operations eCommerce Other Marketing 254

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. The first location, a 5,000-square-foot shop in Monroe, N.C.,

Omnichannel 297

Omnichannel Operations Technology Improvements 297

Retail TouchPoints

APRIL 19, 2023

billion ) to improve its network of 2,500 stores in 2023. Weston will be relinquishing the President title in Q1 2024 when Per Bank joins Loblaw as President and CEO. Loblaw Companies Ltd., parent company of the Loblaws supermarket chain, will invest $2 billion Canadian (approximately $1.49

Supplies 244

Supplies Banking Operations Technology 244

Retail TouchPoints

JANUARY 17, 2024

Ikea , which debuted its Plan and Order Point store format in Dallas in November 2023 , will add four additional locations this year, with more to follow. The new Ikea stores will be located in Austin, Texas (scheduled for summer 2024), the Atlanta metro area, and two locations in greater Los Angeles.

Retail 147

Retail Other Customer Fulfillment 147

Retail TouchPoints

APRIL 22, 2024

A consortium led by Toys ‘R’ Us owner WHP Global that includes mall operators Simon Property Group and Brookfield Properties has offered to buy a “substantial majority” of Express, Inc.’s s retail stores and operations. Despite that, Express was delisted from the New York Stock Exchange on March 6, 2024, due to underperformance.

Toys 147

Toys Fashion Operations Management 147

Retail TouchPoints

JANUARY 3, 2024

In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Embracing a New Kind of Returns Strategy For retailers, the way forward involves a dual approach: prioritizing customer needs while harnessing data to improve operational efficiency.

Retail 271

Retail Shipping Costs Improvements Customer Experience 271

Retail TouchPoints

OCTOBER 3, 2023

is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. beginning in 2024.” Macy’s Inc. in a statement. “Our in a statement.

Omnichannel 257

Omnichannel Operations Presentation Marketing 257

Retail TouchPoints

MARCH 9, 2023

Through a combination of converting existing stores and building at least 10 new stores next year, Dick’s Sporting Goods will add at least 19 House of Sport locations by 2024. 28, 2023, the retailer will convert the remaining 17 stores to House of Sport or larger-format Dick’s stores.

Sporting Goods 259

Sporting Goods Retail Customer Experience Operations 259

Retail TouchPoints

MAY 10, 2024

Following a successful 10 -state pilot that kicked off in October 2023, Crocs has expanded its “Old Crocs, New Life” takeback program to all its stores in the continental U.S. The sites are equipped with designated collection boxes for customers to drop off used Crocs, in any condition, to receive a one-time 10% discount on Crocs products.

Sporting Goods 246

Sporting Goods Events Customer Retail 246

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. The chainwide rollout is expected to be completed in Q1 2024.

Omnichannel 231

Omnichannel Fulfillment Social Media Operations 231

Retail TouchPoints

MARCH 13, 2024

will shutter approximately 600 Family Dollar stores in the first half of its 2024 fiscal year, which began Feb. Dollar Tree’s move to close nearly as many stores as it opened the previous year comes after a comprehensive store portfolio optimization review conducted during the retailer’s 2023 Q4. Dollar Tree Inc.

Supplies 268

Supplies Improvements Retail Other 268

Retail TouchPoints

MARCH 7, 2024

— parent company of Bed Bath & Beyond and Overstock.com — has acquired the intellectual property of defunct flash-sale retailer Zulily , following that platform’s abrupt wind-down of its business in late 2023. Newly appointed Beyond, Inc. Beyond paid $4.5 Beyond paid $4.5 Now Beyond, Inc.

Home Furnishings 257

Home Furnishings Order Fulfillment Jewelry Social Media 257

Retail TouchPoints

APRIL 1, 2024

Bankruptcy Court , District of New Jersey that would cut more than $2 billion in debt and keep a large portion of the retailer’s store fleet operating. Rite Aid has filed a restructuring plan with the U.S. million , paid over time, plus 10% of the company’s stock and potential proceeds from insurance claims.

Payment Services 276

Payment Services Operations Other Management 276

Retail TouchPoints

MAY 24, 2023

Five Below plans to add at least seven new outlet locations to its store roster this year in partnership with mall operator Simon. The retailer already operates 21 stores within the Simon portfolio. The new locations, slated to open throughout this spring and summer, will be at Simon Premium Outlets in Albertville, Minn.; Gaffney, S.C.;

Operations 299

Operations Retail Customer 299

Retail TouchPoints

JANUARY 26, 2024

The first phase of what is expected to be a two-year optimization effort will see a 10% to 15% reduction of Levi’s global corporate workforce that will take place in the first half of 2024. The productivity initiative was announced along with reporting for the company’s Q4 and FY 2023, which ended Nov.

Apparel 230

Apparel Operations eCommerce Consumer 230

365 Retail

JANUARY 18, 2024

Dalton Park , the largest outlet in the North East, and Livingston Designer Outlet , Scotland’s largest outlet, have reported a record-breaking sales year for 2023, eclipsing their previous achievements in 2022. Operated by Global Mutual , both outlets witnessed significant increases in footfall compared to the previous year.

Events 62

Events Customer Experience Operations Retail 62

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind.

Multi-channel 251

Multi-channel Payment Services Consumer Automotive 251

Retail TouchPoints

MARCH 1, 2024

Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. The retailer added paid membership tiers to its program in May 2023 , and Barry reported that the two-tiered My Best Buy programs had 7 million members at the end of FY2024. For Q4 2024, Best Buy’s comp sales fell 4.8% billion generated in Q4 2023.

POS 271

POS Omnichannel Mobile Improvements 271

Retail TouchPoints

FEBRUARY 21, 2023

Both The Home Depot and Walmart reported cautious outlooks for 2023 in the face of continued uncertainty following a year of high inflation. The Home Depot expects both sales growth and comparable sales growth to remain flat compared to fiscal 2022 while its operating margin rate grows to 14.5% per share through January 2024.

Supplies 240

Supplies eCommerce Operations Improvements 240

Retail TouchPoints

MAY 16, 2024

And with a fiscal 2024 motto of “Go Global,” the company appears to have big aspirations. “For about a year and a half since opening our first pop-up store in the U.S., For example, the company developed a product division in New York in September 2023 to support its global aspirations.

Fashion 236

Fashion Accessories Apparel Consumer 236