Forrester eCommerce

JUNE 16, 2023

The Canada CX Index 2023 shows brands backsliding on performance. Read about the results and meet two brands that beat the odds and improved their CX Index scores in a tough year.

Customer Experience 195

Customer Experience Customer Improvements Customer Loyalty 195

SheerID

JUNE 8, 2023

As consumers increasingly value data privacy, brands need to find new ways of collecting and using data to improve the customer experience.

Customer Experience 97

Customer Experience Consumer Customer Improvements 97

Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. Winning teams begin with an end in mind. and it is working.

Games 269

Games Social Media Retail Outdoor 269

Retail TouchPoints

NOVEMBER 3, 2022

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. The revamped stores will feature a new layout designed to support one-on-one customer experiences. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

Customer Experience 236

Customer Experience Customer Accessories Events 236

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 229

Consumer Payment Services Food and Beverages Supplies 229

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

Food and Beverages 275

Food and Beverages BigCommerce Home Furnishings PayPal 275

Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. Not to mention, those particular platforms are more competitive [when it comes to capturing consumer attention]. There’s fulfillment costs and advertising costs.

Merchant Services 261

Merchant Services eCommerce Operations Games 261

Retail TouchPoints

JANUARY 12, 2023

15-17, 2023 and featuring more than 950 exhibitors and 100 educational sessions. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products.

Consumer 276

Consumer Food and Beverages Beauty and Health Toys 276

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. According to Morgan Stanley, parts of Southeast Asia and Latin America could experience 17% to 20% ecommerce growth over the next five years. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 199

Consumer Payment Services Point of Sale POS 199

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

Shipping Costs 257

Shipping Costs Consumer Mobile Channel 257

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. Invisible protection for optimal customer experience.

Payment Services 299

Payment Services Merchant Services Retail Gifts 299

GetElastic

FEBRUARY 7, 2023

Virtual chatboxes are also gaining traction for retailers to help reduce cart abandonment and create a more streamlined and interactive experience as shown in the example below. A poor experience with one seller can create a domino effect and damage consumer confidence in other sellers. position: relative; background:#EDEDED; }.otro-blockquote::before{

Consumer 148

Consumer Demo Improvements B2C 148

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase. Our recommendation?

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Forrester eCommerce

DECEMBER 1, 2023

Forrester's Retail research team highlights data insights from retailers' online Black Friday and Cyber Monday 2023 participation.

Retail 251

Retail Consumer Customer Experience B2C 251

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. But scanning manually through data marts to identify these features is very time-consuming. trillion in value.

POS 244

POS Customer Experience Customer Technology 244

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 274

Fulfillment Shipping Costs Omnichannel Retail 274

SheerID

OCTOBER 10, 2023

As consumers increasingly value data privacy, brands need to find new ways of collecting and using data to improve the customer experience.

Customer Experience 88

Customer Experience Improvements Customer Consumer 88

Forrester eCommerce

JULY 12, 2023

In a tough economy, where privacy legislation and technology changes make qualitative consumer data increasingly difficult to access, B2C marketers are struggling to adapt their data strategies for deeper customer understanding and develop AI capabilities to personalize experiences.

B2C 332

B2C Marketing Technology Consumer 332

Retail TouchPoints

JANUARY 19, 2024

A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. consumers are increasingly looking for deals and overall experience when shopping.

Payment Services 338

Payment Services Merchant Services Retail Customer Experience 338

Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

POS 220

POS Payment Services Customer Experience Operations 220

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. The following will describe the seven major marketing trends in 2023 for readers, as well as six tool applications that marketers cannot ignore!

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

ESW

DECEMBER 21, 2023

As we close out 2023 and prepare for 2024, we look back at our most popular global ecommerce posts of the last year. 2023 was a year of the unexpected. The predicted economic downturn largely did not materalise and, in fact, consumer spending increased. The post Our Top Global Ecommerce Posts of 2023 appeared first on ESW.

eCommerce 78

eCommerce Apparel Consumer Customer Experience 78

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 244

Customer Retention Jewelry Outdoor Fulfillment 244

Sailthru

MAY 12, 2023

From streaming subscription services to gaming to podcasts, consumers have an endless choice of options and platforms for consuming content. Success in the media and publishing industries is not only driven by giving customers great content but by delivering an exceptional customer experience.

Consumer 78

Consumer Marketing Webinar Subscription 78

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. 16, 2023 in the U.S. The lawsuit accuses these domains of using Temu’s trademarks without a license in order to “to create a false association with Temu and deceive consumers.”

Clothing 226

Clothing Fashion Customer Experience Article 226

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

Shipping Costs 328

Shipping Costs Consumer Supplies Shipping 328

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems. Retail is already changing.

eCommerce 226

eCommerce Shipping Costs Retail Recommendation 226

Wiser

SEPTEMBER 18, 2023

The convenience, variety, and value offered by online platforms presents a compelling proposition for consumers. As we move forward, it is essential for retailers to remain agile, leveraging data and analytics to better understand customer behavior, anticipate trends, and make informed decisions.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Yet infinite long tails can potentially give rise to infinite “ zombie products ” and “ zombie brands ” that consume valuable resources and misallocate capital.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

ESW

SEPTEMBER 1, 2023

American consumers spent an astounding $1.29 Since computers, televisions, smartphones and other electronics are often priced higher than other retail items, the return cycle can be particularly vicious for consumer electronics brands. So how can consumer electronics brands reduce the number of holiday returns this year?

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Retail TouchPoints

JANUARY 19, 2024

“Despite our strong and tangible progress over the last few years, we remain under pressure,” Gennette and Spring wrote in the memo, which also said that the cuts are in response to nearly a year of consumer research into ways “to both better meet their expectations and to generate consistent growth.”

Supplies 236

Supplies Customer Experience Management Consumer 236

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

365 Retail

JUNE 8, 2023

Accelerating Digital Transformation In recent years, the automotive industry has transformed, and consumers have changed the way they shop for vehicles, no longer following a linear process of researching vehicles before visiting dealerships to finalize their purchases.

Automotive 117

Automotive Customer Experience eCommerce Customer 117

Retail TouchPoints

JANUARY 16, 2023

The segment she plays in — off-price — is a big factor in her positivity, as is the fact that Saks OFF 5TH serves a relatively affluent customer within that segment. “ 15, 2023. “We’ve I do think that coming into 2023, the first half will be more challenging than the second half,” predicted Thomas. Her response to that?

Customer Experience 147

Customer Experience eCommerce Social Media Consumer 147

Retail TouchPoints

DECEMBER 28, 2023

Over the past two years, she and her team have worked to enhance the company’s digital customer experience and drive its ecommerce business. Pape joined The Container Store in 2015 and has held several leadership positions within the company, managing store operations and customer experience.

Social Media 263

Social Media Customer Experience eCommerce Management 263