Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

365 Retail

JUNE 19, 2023

Customer loyalty programmes are ‘vital’ for retailers to retain customers, with over half of the UK consciously buying less due to the cost-of-living crisis, according to a new report by Deployteq and the Data & Marketing Association (DMA).

Customer Loyalty 52

Customer Loyalty Customer Retail Recommendation 52

ESW

SEPTEMBER 1, 2023

American consumers spent an astounding $1.29 Since computers, televisions, smartphones and other electronics are often priced higher than other retail items, the return cycle can be particularly vicious for consumer electronics brands. So how can consumer electronics brands reduce the number of holiday returns this year?

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 241

Shipping Costs Improvements Live Chat Retail 241

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. said can impact sales.

Consumer Goods 276

Consumer Goods Consumer Customer Loyalty Supplies 276

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 276

Technology Retail Customer Experience Presentation 276

lateshipment

OCTOBER 12, 2023

This also says a lot about your consumer behavior. And how countdowns, banners, and pop-ups affect your consumer behavior. When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

ESW

DECEMBER 1, 2023

Merriam-Webster has announced that “authentic” is its 2023 word of the year , and perhaps with good reason. In fact, the most recent Global Voices survey from ESW shows that consumers value authenticity and will reward authentic brands. When it comes to brands, authenticity is telling consumers a story that reflects a brand’s values.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. Unfortunately for retailers, fast fulfillment is rapidly moving from a differentiating “perk” to a consumer expectation. “On Until someone invents a Star Trek -style replicator (“Tea.

Shipping Costs 269

Shipping Costs Fulfillment Shipping Customer Loyalty 269

365 Retail

MAY 5, 2023

In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchase experience in 2023.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. It’s also accelerating the creation of virtual and augmented reality experiences, allowing consumers to interact with products in their environments.

Toys 243

Toys B2C Social Media Accessories 243

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. The key to CX success is seamlessness, and different metaverse platforms and Web3 technologies may ultimately make consumer interactions feel clunky or disjointed.

Technology 267

Technology Customer Loyalty Omnichannel Consumer 267

Retail TouchPoints

MAY 8, 2024

Through an analysis of 3,590 websites across 30 countries and 10 industries, Contentsquare reported that overall global ecommerce site performance was relatively bleak in 2023, with 58% of sites reporting drops in site consumption metrics such as page views and time on-site. You’d be surprised how many consumers get stuck on a checkout page!

Merchant Services 226

Merchant Services eCommerce Channel Mobile 226

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 289

Consumer Shipping Costs Customer Retention Information 289

Omnisend

OCTOBER 4, 2023

Cancellation confirmation emails can persuade customers to complete their purchase after all. This retains customer interest while increasing the value of the order. Get consumer insights. Include a survey to find out why customers canceled their orders. Use clear and concise subject lines. Manage expectations.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Operational aspects of returns are just as crucial.

Retail 275

Retail Shipping Costs Improvements Customer Experience 275

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

MARCH 31, 2023

Reputational Damage What often takes them over the top and forces them to look at it anew is that they know the traditional customer journey, from their app to the bank’s app and back again, is fraught with complexity and poor customer experience. Many customers bail at this point. It’s reckoned that nearly 4.5

Financial Services 267

Financial Services Payment Services Payments Small Business Retail 267

Retail TouchPoints

AUGUST 18, 2023

And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

Mobile 241

Mobile PayPal Consumer Customer Loyalty 241

Omnisend

OCTOBER 4, 2023

Cancellation confirmation emails can persuade customers to complete their purchase after all. This retains customer interest while increasing the value of the order. Get consumer insights. Include a survey to find out why customers canceled their orders. Use clear and concise subject lines. Manage expectations.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

365 Retail

JUNE 6, 2023

ZigZag Global , a leading retail returns technology company and winner of the Customer Experience award at Deliver 2022 , will be unveiling its latest technology at this year’s event. Paid returns represented 35% of all ZigZag returns made in January 2023 compared to 26% the year before, and will continue to grow.

Gifts 52

Gifts Customer Experience Technology Customer Loyalty 52

Retail TouchPoints

SEPTEMBER 28, 2022

Retail brands and consumers alike are feeling the pressure of inflation. But as we head into a new, elongated holiday shopping season, brands need to perfectly balance satisfying customer needs and maintaining margins. RTP: How loyal will consumers remain as prices continue to rise?

Customer Loyalty 162

Customer Loyalty Consumer Supplies Improvements 162

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. This, combined with consumers’ rising expectations, places huge pressure on retailers to implement AI and enhance the overall shopping experience, to maintain a competitive edge.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

JULY 5, 2022

Combine this with supply chain challenges and rising consumer expectations, and there is a very real risk of losing customers if the right shelves aren’t stocked at the right time. Brands all over the country rely on demand forecasting to maintain customer loyalty, but it’s time to reconsider the standard way to approach data.

Shipping Costs 264

Shipping Costs Supplies Customer Loyalty Consumer 264

ESW

JUNE 6, 2023

Here’s how multiple ecommerce payment options can benefit brands, how to choose the right payments and the various payments favoured by today’s consumers. The Benefits of Offering Multiple Ecommerce Payment Options Offering multiple online payment methods benefits customers and brands. Traditional credit and debit cards.

Merchant Services 78

Merchant Services Payment Services Payments eCommerce 78

365 Retail

NOVEMBER 23, 2021

An over-reliance on cookie-based customer tracking risks leaving marketers unable to identify—and therefore effectively market to—customers, latest data from consumer engagement platform Wunderkind reveals. Light-Wilkinson concluded.

Marketing 98

Marketing Customer Customer Loyalty Channel 98

365 Retail

MARCH 17, 2023

With 40% of shoppers indicating they leave negative reviews to prompt a retailer reaction and get their query addressed faster, retailers need to pre-empt delivery queries by building in regular and timely communication within the delivery experience to update shoppers on the status of their order.

Social Media 52

Social Media Customer Experience Customer Loyalty Download 52

365 Retail

APRIL 25, 2023

The human touch delivered by store staff is playing an increasingly important role in crafting customer experience in-store for shoppers, according to new research from the Retail Technology Show , retail’s golden ticket event taking place on 26 & 27 April 2023 at London’s Olympia.

Technology 52

Technology Retail Events Customer Experience 52

Retail TouchPoints

AUGUST 8, 2023

Sure, points and coupons are great, but today’s consumers are expecting far more from branded loyalty programs. That is why consumers are looking for more diverse and robust programs that provide value in different ways.

Travel 212

Travel Events Consumer Games 212

365 Retail

MAY 17, 2022

Knowledge tops consumers’ expectations when it comes to store associates adding value to in-store shopping experiences, the latest research from Retail Technology Show , the new flagship event for retail, reveals. Now, over half (56%) of customers expect store staff to be as genned up as them across channels.

Retail 52

Retail Technology Events Customer Experience 52

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. and the U.K.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

GetElastic

JANUARY 19, 2021

As we continue to assess the implications of the COVID pandemic on consumer buying behaviors and expectations, brands will need to constantly evaluate their Go-To-Market strategies in order to remain relevant and be successful. According to a consumer survey by emarketer , about half of all searches start on marketplaces.

Merchant Services 148

Merchant Services Operations Fulfillment Customer Loyalty 148

RetailMinded

DECEMBER 26, 2023

Consumer behaviors changed greatly and at an incredible pace. This changing market has forced retailers to learn to adapt and adopt flexible operations that function alongside a change in business culture that refocuses on customer loyalty. Trends are showing continued offline shopping by consumers.

eCommerce 64

eCommerce Retail Department Stores Technology 64

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130