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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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Creating Experiential Campaigns with Cloud-Optional Technology

Retail TouchPoints

Yet as more retailers turn to immersive customer experiences to create a competitive advantage, there is one major problem many are unprepared for: unreliable internet. To truly bring immersive experiences to life, retailers need to examine their tech stack closely. That’s where cloud-optional technology comes into play.

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Ulta Beauty Plans 2025 Expansion to Mexico

Retail TouchPoints

Additionally, the retailer has been innovating with the customer-facing technology in its stores, including piloting product sampling tech in October 2023 and new lash application technology in December 2023. Ulta renamed and revamped its loyalty program beginning Jan. 1, 2024 , including enhanced benefits for its 42.2

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Currys Enhances Customer Experience with Improvements Across 65 Stores

365 Retail

Currys , the omnichannel retailer of technology products and services, is continuing to invest in its stores, with plans to transform 65 locations across the UK and Ireland. The refit aims to better cater to customer tech needs and improve the overall shopping experience. This comprehensive revamp will continue throughout 2025.

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The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Speaker: Jason Cottrell and Brian Walker

This session is perfect for leaders who want to make their operations more efficient, improve customer experiences, and increase profits using a smart, business-driven plan. In this session, you will: Understand how advancements in technology have led to a more flexible, modular way to handle digital commerce.

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Starbucks Adds NFTs to Loyalty Program, Plans to Reach 45,000 Global Stores by End of 2025

Retail TouchPoints

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. stores in the next three years.

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Luxury Brand Elie Saab Launches DTC Site Offering High-End Customer Experience

Retail TouchPoints

Astound and Elie Saab designed the new website as “an authentic manifesto for the brand” while also ensuring transactional capabilities that will allow customers to easily shop its full range of offerings, from ready-to-wear and accessories to home living experiences.