Ecommerce Platforms

JANUARY 15, 2023

Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. As the digital world has continued to evolve drastically in the last few years, consumers have become increasingly interested in finding new ways to connect with companies.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

GetElastic

JANUARY 10, 2018

Consumer marketing attempts to personalize for one person, and often uses emotions to connect and convince. B2B has evolved way past just a simple order entry portal where customers already know what they want. Multi-touchpoint commerce. B2B marketers must be prepared to meet their customers via any touchpoint.

B2B 141

B2B Multi-channel B2C Customer Experience 141

BigCommerce

FEBRUARY 13, 2018

When you factor in the expanded ecommerce selling opportunities through omni-channel retail (like adding Amazon and eBay storefronts to your sales approach, for example), it’s easy to see that now is the best possible time to grow an ecommerce business. Business-to-Consumer (B2C). Consumer-to-Consumer (C2C).

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

GetElastic

NOVEMBER 11, 2021

Conversational commerce has become a formidable channel to recon with. Sales made via conversational commerce channels such as chatbots, digital voice assistants, and messaging will grow from $41 billion this year to $290 billion by 2025, according to Juniper Research. Integrates with Yext to sync store locator data.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Ecommerce Platforms

JANUARY 2, 2023

The best AI chatbots are a fantastic way to enhance your customer support strategy, by giving your customers a means of self-service. Studies show over 60% of consumers prefer an automated self-service solution to interacting with a human agent these days. Multi-language access for international customers.

Customer 104

Customer Multi-channel Live Chat Social Media 104

Kibo

APRIL 26, 2022

The past two years have demonstrated that consumers are ready and willing to change their behavior to find and purchase the things they need. Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. A pivot to omnichannel shopping is also being adopted by consumers.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

iVend

MAY 18, 2021

The popularity of thrift stores is the result of several consumer trends converging: the need for affordability; the desire to engage with purpose-led businesses; a move away from mass production and the appeal of the unique; and a strong environmental awareness and desire to be more sustainable. Read about how they achieve it here.

Multi-channel 52

Multi-channel Retail POS Payment Services 52

Ecommerce Platforms

FEBRUARY 16, 2023

As you probably know, Shopify is a cloud-based, multi-channel commerce platform designed to help businesses create and manage their online store and e-commerce operations. However, the point remains that there’s enormous potential to engage with new customers. As such, it garners consumer trust.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Ecommerce Platforms

DECEMBER 27, 2021

The best ecommerce help desk software ensures you can give your customers the support and care they need most when they’re shopping online with your brand. A help desk software solution organizes all requests for guidance and help from different channels into one environment, so you can track your interactions with customers over time.

eCommerce 104

eCommerce Live Chat Multi-channel Technology 104

Ecommerce Platforms

NOVEMBER 17, 2021

Described by Shopify as the future of eCommerce, live shopping apps provide a digitized, real-time shopping experience that consumers can enjoy from home. Additionally, the app provides customer engagement and sales stats and grants complete control over your transaction and customer data.

Shipping Costs 211

Shipping Costs Shopify Multi-channel Social Media 211

Ecommerce Platforms

DECEMBER 8, 2022

Professional: Starting at $800 per month for 2,000 marketing contacts, with all the features of Starter plus omnichannel automation, AMB tools, dynamic personalization, multi-language content, social media, video hosting, company scoring, collaboration tools, A/B testing, contact create attribution, web traffic analysis and more.

Shopify 104

Shopify Shipping Costs Merchant Services Payment Services 104

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Sailthru

MARCH 8, 2018

Technology has created a complex customer journey. Today’s consumers use an average of almost five touchpoints on the path to purchase, moving between the digital and physical worlds. Brands must have seamless integrations between channels and expedited shipping options. How can a brand master the omnichannel experience?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. CRO & Data-Driven Optimizations. Omni-Channel Management. Customer Lifetime Value & Referral Programs. What is customer experience? Customer service.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Kibo

NOVEMBER 5, 2021

Automation and integrations built into modern order management systems allow eCommerce vendors to speed up the order delivery process, create a consistent customer experience across channels throughout the customer journey, and aggregate data into a single interface. How Does Ecommerce Order Management Work?

Management 62

Management Payment Services eCommerce Shipping Costs 62

ROI Revolution

AUGUST 5, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. With store closures, safety concerns about being around other people, and more, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025! December 2. billion in revenue.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

FastSpring

NOVEMBER 9, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Read more about Product Discounts , Coupons and Multi-Discount Coupons , and remember that FastSpring has a “ Combine Discounts ” setting for coupons.

Payment Services 78

Payment Services Customer Payments Subscription 78

BigCommerce

JANUARY 23, 2018

It is pay-to-play in so many channels: Adwords. And, each of these channels are getting more and more saturated everyday. Multi-tenant: customers share the same instance of the application and receive upgrades simultaneously. REMEMBER TO ACCOUNT FOR DATA MIGRATION. Product catalogues.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

ROI Revolution

JULY 1, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. Alternative payment options have surged over the past year and a half after the coronavirus pandemic pushed consumers to be wary about high-contact shopping. In fact, over 45 million consumers will use BNPL this year. July 1 update. June 3 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

BigCommerce

APRIL 24, 2018

The only real alternatives to using an ecommerce platform are: Building one from scratch, which is out of the question for most businesses — and only justifiable for multimillion (or multi billion) dollar companies. Get more flexibility and customization from your ecommerce platform. What ecommerce platform options are there?

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Ecommerce Platforms

MARCH 15, 2021

Metrilo’s features comprise three categories that work together to help you retain customers by harnessing the power of consumer data: Ecommerce Analytics. Metrilo aims to put the power of data into your hands. Metrilo empowers you to monitor various marketing channels, referrals, and influencer campaigns.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

ROI Revolution

JUNE 1, 2021

Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

Kibo

MAY 14, 2014

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Ecommerce Platforms

MARCH 8, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

Live chat add-ons for ecommerce stores are simple tools which can embed into your existing store, providing customers with access to live chat support. These convenient plugins are excellent for increasing customer satisfaction scores, as they provide website visitors and consumers with another way to reach out for help and guidance.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Omnisend

NOVEMBER 13, 2023

Maintaining open communication with customers is crucial. A WordPress contact form provides a direct channel for customer queries and feedback. It sends a clear message that your business values customer communication. This transparency is vital to building trust and confidence among your consumers.

Payment Services 88

Payment Services eCommerce WooCommerce Document 88

ROI Revolution

OCTOBER 7, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. Latest stats: Consumer electronics + COVID-19. Globally, consumer electronics ecommerce is expected to grow to $343.34

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JANUARY 5, 2022

The COVID-19 pandemic has sparked a true customer transition to digital. Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. On Black Friday, half of consumers said they would shop in-store, up from 36% last year.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

NOVEMBER 4, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. With demand for freight high and supply so low, it’s becoming very expensive for brands to ship the products their customers buy.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. With people spending more time inside their homes over the past year, redecorating and remodeling became common among many consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78