365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

Customer Data 63

Customer Data Customer Multi-channel Events 63

Groove

APRIL 17, 2024

Marketing automation is a technology that has allowed companies to supercharge their marketing strategies without blowing up their budgets. At the heart of the Klaviyo Google Ads integration is the rich customer data that Klaviyo collects.

Customer Data 396

Customer Data Improvements eCommerce Article 396

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

Payment Services 262

Payment Services Retail POS Operations 262

Retail TouchPoints

MAY 30, 2024

To kick off the initiative, the payments platform has made two key executive hires: Former Uber Advertising and Amazon executive Mark Grether has been appointed SVP and General Manager of PayPal Ads, and John Anderson, who previously worked at fintech company Plaid, has joined as SVP and General Manager of the PayPal Consumer Group.

PayPal 262

PayPal Merchant Services Payment Services Consumer 262

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 105

Technology POS Retail Gifts 105

Retail TouchPoints

DECEMBER 24, 2020

Data breaches pose a significant risk to digital retailers, leading to lost customer trust and potentially far worse. Whether it’s malicious code placed on a checkout page or a clever phishing attack, hackers will find a way to siphon off sensitive customer data. Embracing Application Encryption.

Customer Data 150

Customer Data Customer Jewelry Payment Services 150

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Technology 58

Technology Retail Customer Retention Customer Data 58

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 239

B2B eCommerce BigCommerce Omnichannel 239

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Retail 331

Retail Customer Experience Technology Customer Data 331

Retail TouchPoints

APRIL 1, 2024

Choosing a Translation Platform Retail businesses investing in real-time translation technology for customer service will be better positioned to succeed in the growing global marketplace. A truly valuable translation tool reduces the need to hire multiple fluent speakers for every potential language your customers might speak.

Retail 302

Retail Customer Experience Customer Retention Technology 302

Forrester eCommerce

SEPTEMBER 29, 2021

Today, data management has become highly complex because of data explosion, data distribution across on-premises and multiple clouds, demand for real-time data and growing compliance mandates. At Forrester’s upcoming Data Strategy & Insights event, November 18-19, […].

Events 195

Events Management Technology Customer Data 195

RetailMinded

MAY 17, 2024

Managed IT support. Managed IT services improve how well a business runs, making customers happier and, ultimately, increasing sales. What Is Managed IT Support? These solutions ensure that a company’s technology infrastructure supports their goals.

Management 52

Management Retail Operations Customer Experience 52

Retail TouchPoints

JUNE 5, 2024

Determining how and where to implement this technology to drive ROI remains a significant challenge. AI ’ s Current Impact on Retail In many ways, AI enables ecommerce companies to understand customers more deeply, engage them intelligently, fulfill demand efficiently and modernize the shopping experience. The end result?

eCommerce 272

eCommerce Recommendation Customer Experience Technology 272

Groove

APRIL 16, 2024

BigCommerce is one of the most popular platforms for creating and managing eCommerce stores. Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers. However, it's far from being the only eCommerce solution on the block.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Groove

JUNE 17, 2024

This comprehensive guide will provide an in-depth analysis of the key factor that impacts eCommerce merchants, including eCommerce technology stack, and explore the challenges associated with different approaches. Salesforce , HubSpot ) for managing customer data and communication. Email marketing integrations (e.g.,

eCommerce 195

eCommerce Magento Merchant Services WooCommerce 195

Retail TouchPoints

OCTOBER 23, 2023

In July, some of the biggest names in AI — including Amazon , Google , Meta , Microsoft and OpenAI — agreed to a set of commitments developed by the White House to ensure the “safe, secure and transparent” development of AI technologies. 17 blog post. “As

Technology 245

Technology Supplies Customer Data Blog 245

Forrester eCommerce

AUGUST 4, 2023

The fundamental business needs of storing, processing, and accessing data are complicated by ongoing cloud migration, growing data variety and volumes, demand for real-time everything, and ever-expanding regulatory and compliance mandates. Data management – which includes data ingestion, […]

Management 195

Management Customer Data Technology Customer 195

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. Earlier this year, Elastic Path announced its BETA release of Account Management for Elastic Path Commerce Cloud. Market Trends in B2B eCommerce. Time = Money.

B2B 141

B2B Management eCommerce B2C 141

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. Keep them waiting for 2.5

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. Keep them waiting for 2.5

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Retail TouchPoints

JUNE 9, 2023

Located in the center line of the expo hall, between aisles 1100 and 1200, the solution providers and agencies include companies working at the cutting edge of connected commerce, with a strong concentration in the industry’s hottest technology: AI. For help managing pricing, a perennial retail concern, there’s QL2 Software.

Presentation 253

Presentation Customer Data Channel Operations 253

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Key to the technology backbone and backend ecosystem are routers and other networking equipment, not the most glamorous part of retail but indispensable nonetheless. Remote Management.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption.

Consumer 232

Consumer Payment Services Food and Beverages Supplies 232

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

POS 247

POS Customer Experience Customer Technology 247

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

APRIL 17, 2024

While this poses a challenge, it’s also an opportunity to embrace cutting-edge technologies that provide deeper insights without compromising user privacy. It’s not merely about substituting cookie-based tracking with another data-centric method.

Social Media 289

Social Media B2C B2B Customer Data 289

Retail TouchPoints

JUNE 9, 2022

Using a combination of online and offline data sourced from across its organization, The Home Depot will offer product suggestions designed to help customers complete projects on which they are embarking. In April 2022, the retailer appointed Matt Carey to the newly created role of EVP of Customer Experience.

Omnichannel 243

Omnichannel Customer Experience Customer Data Improvements 243

Retail TouchPoints

JANUARY 25, 2023

provides guidance toward a stable foundation of cybersecurity best practices that protect critical customer data from new and emerging threats, retailers should build upon these requirements to move from a reactive to a proactive cybersecurity approach. While PCI DSS 4.0 Changing Tides of PCI DSS 4.0

Merchant Services 343

Merchant Services Payment Services Mobile Payments Customer Data 343

Forrester eCommerce

APRIL 11, 2019

The last couple weeks have been an exciting time for the customer data platform (CDP) category. At long last, major marketing technology vendors formally declared their intentions to get serious about managing and activating data for marketing.

Marketing 289

Marketing Customer Data Technology Management 289

Retail TouchPoints

FEBRUARY 26, 2024

A Company’s Obligation to Securing its Own Systems On top of data privacy, companies must demonstrate a commitment to maintaining multiple layers of security to protect their customers’ data from threat actors. For many companies, it is not a matter of “if” there is a data breach, but when.

Improvements 311

Improvements Payment Services Consumer Banking 311

Retail TouchPoints

AUGUST 10, 2022

A disaster avoidance strategy that incorporates integrated power management technology should serve as retailers’ first line of defense against outages stemming from hurricanes and other disasters. Ed Spears is a Technical Marketing Manager in Eaton ’s Critical Power & Digital Infrastructure Division in Raleigh, N.C.

Small Business Retail 281

Small Business Retail Retail Telecommunications Events 281

Forrester eCommerce

OCTOBER 29, 2020

In mapping the current and future state of the B2B marketing ecosystem in our just-published “The Forrester Tech Tide™: B2B Marketing Technologies, Q3 2020” report, we found that: Digitization drives investment.

B2B 196

B2B Customer Data Events Technology 196

Retail TouchPoints

FEBRUARY 15, 2023

The integration will allow merchants to merge the capabilities of AI.Retail with Google Cloud technologies such as data analytics, AI and product discovery to more holistically analyze their business. Current customer Albertsons Cos.

Merchant Services 281

Merchant Services Supplies Retail Customer Data 281

Forrester eCommerce

AUGUST 17, 2017

But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […].

Technology 244

Technology Consumer Customer Data Customer Experience 244

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. These first-generation technologies are being outpaced with third-generation technologies built around AI. Prioritiz e profitability and customer experience to help retailers fight the impact of inflation.

eCommerce 229

eCommerce Shipping Costs Retail Recommendation 229

Retail TouchPoints

MARCH 3, 2023

There are four main tactical challenges that retailers seem to be facing in getting personalization off the ground: Data management, data analytics, alignment of retail organizations across functions and tools and technology enablement. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 243

Consumer Customer Loyalty Customer Experience Recommendation 243