Groove

NOVEMBER 12, 2020

Modern-day businesses will struggle to be successful if they don't understand who their customers are. Understanding your customers and your audience is at the core of inbound marketing , which is the ideology of attracting, engaging and delighting customers. To put it simply, they can't.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 274

Merchant Services Shipping Costs Retail Social Media 274

lateshipment

MAY 28, 2020

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!). It costs as much as seven times more to acquire a new customer than to retain an existing one.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Retail TouchPoints

DECEMBER 20, 2021

Retail TouchPoints (RTP): What role does social media play in Nu Skin’s growth marketing toolkit? The entire journey, from product discovery through to purchasing, relies on word-of-mouth recommendations, so social media is a powerful tool for amplifying the reach of our hundreds of thousands of affiliates around the world.

Social Media 241

Social Media Customer Retention Technology B2C 241

Groove

FEBRUARY 2, 2022

Implementation of customer acquisition strategies costs businesses a lot of time and money. This is due to the fact that acquisition efforts require consistent outreach to potential customers through various outlets such as social media, content, email, paid advertising and more. What Is Customer Retention?

Customer 150

Customer Customer Retention Merchant Services PPC 150

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 205

Customer Loyalty Customer Retail Shipping Costs 205

Retail TouchPoints

JULY 1, 2021

Most traditional forms of marketing, and even social media marketing, are prohibited or severely limited. Without proper and positive advertising and social media marketing campaigns, cannabis will continue to remain on the fringe in a gray area of being tolerated rather than normalized. Why does customer loyalty work?

Customer Loyalty 180

Customer Loyalty Customer X-cart Customer Retention 180

lateshipment

MARCH 15, 2021

As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying with you! And if you are planning to just replace one customer with another, you are in for a shock! The Impact of Late Deliveries on Key Metrics.

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

Retail TouchPoints

JANUARY 31, 2024

Now Mailchimp has added SMS marketing to our offerings, giving our customers a new channel to drive results through their integrated marketing strategies. Between best-in-class customer service at its cafes in Atlanta and Savannah, Ga.,

Marketing 245

Marketing Customer Retention Shopify Social Media 245

Omnisend

JANUARY 10, 2024

But once they’ve become your customers, their needs would revolve around your brand caring for them. Abandoned cart emails : Abandoned cart emails help you with customer retention and also help to boost your conversion rates. You send them when customers abandon their carts before completing the purchase.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

lateshipment

JULY 17, 2020

Running re-targeting ads on social media could do the trick, but if you want to kick things up a notch, here are some techniques and tips to keep in mind. . Why focus on customer retention , and not just increasing the number of new visitors? That’s where re-targeting comes in. Maybe they simply need a reminder.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Kissmetrics

JANUARY 17, 2022

A popular use for such messaging is product recommendations, like this one from Groupon , which focuses on pampering experiences a customer may appreciate. Product Recommendations. For example, a razor company might see you purchased a razor a few weeks ago and recommend a shaving cream. Better Understand Your Customers.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Wiser

NOVEMBER 1, 2023

Loyalty Programs: By offering rewards, discounts, or exclusive benefits, loyalty programs incentivize repetitive purchases, thereby fostering a sense of belonging and value among customers. Retargeting Ads: Through these, you can remind customers of your products or services when they visit other websites or social media platforms.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

BigCommerce

FEBRUARY 1, 2018

Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Check social media network notifications and post a new update to your social media networks twice a day. Schedule social media.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Algopix

OCTOBER 21, 2023

Revenue by Traffic Source: Knowing where your customers come from (e.g., organic search, paid ads, social media) allows you to allocate marketing resources more effectively. They tell you how effective your sales funnel is at turning visitors into paying customers. A high retention rate is a sign of a loyal customer base.

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

Omniconvert

JULY 16, 2019

Each episode is an intriguing challenge involving an… The post Kimberly Afonso: Digital Marketing Tactics and Recommendations for E-commerce Businesses appeared first on eCommerce Growth Blog.

eCommerce 109

eCommerce Recommendation Marketing Blog 109

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Then there’s customer retention. Use Social Media.

PPC 195

PPC Customer Retention Social Media Recommendation 195

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty. Social media engagement.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Smile.io

OCTOBER 25, 2023

Launch your loyalty program in minutes LAUNCH A BRANDED LOYALTY PROGRAM FOR YOUR ECOMMERCE BRAND Get Started How to set up a loyalty program Through a Smile loyalty program , you can offer rewards, discounts, or other incentives as a way to acquire, engage, and most importantly retain customers. Engaging with your store on social media.

Shopify 72

Shopify Social Media Blog eCommerce 72

Omnisend

APRIL 26, 2021

Personalization in marketing has quickly become a customer expectation. In fact, according to Accenture , a massive 91% of consumers say they are more likely to shop with brands that provide offers and recommendations that are relevant to them. Social Commerce. Social commerce allows for both of these things to occur naturally.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

lateshipment

OCTOBER 30, 2023

To help you provide a great post-purchase experience and reap its benefits, we have developed a playbook covering everything you need to know about creating an e-commerce post-purchase strategy that will improve the customer experience and boost customer retention this Holiday Season and beyond.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Retail TouchPoints

JUNE 23, 2022

Among shoppers aged 55 to 64 — a cohort that includes many parents of school-age and college-age kids — only 12% consider personalized recommendations a critical feature of their ecommerce experience. The takeaway here is to know your customer base so you know how much to invest in personalization.

Payment Services 272

Payment Services eCommerce Payments Retail 272

365 Retail

JANUARY 29, 2024

Retailers should leverage similar advancements, such as augmented reality, mobile apps, and personalized recommendations, to enhance the in-store shopping experience. Websites can be a showcase for the offline work and services you provide – and social media can be used to market that experience yet further.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Omnisend

SEPTEMBER 9, 2021

Use the following tools to get the full picture of your performance: Retention reports : A successful customer retention strategy is crucial for sustainable growth and stability. But what makes the difference between a one-off buyer and a loyal repeat customer? Automation. of total sends.

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Jonathan Roque 4. Blog Gabrielle Policella 5.

Customer Retention 86

Customer Retention Blog Customer Experience Jewelry 86

BigCommerce

AUGUST 8, 2017

Social media advertising. With social media advertising, you can have consistent sales coming in from the first day your website is live. Even if you can’t achieve net positive revenue on the initial sale, referrals, email marketing and customer retention can payoff extensively with every marginal customer.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

RetailMinded

SEPTEMBER 30, 2023

Personalization and Customer Engagement In an age where consumers are constantly bombarded with choices, personalization guides retailers toward meaningful interactions. Additionally, utilizing social media scheduling tools and influencer marketing can help maintain a consistent brand presence online, further engaging customers.

Customer 96

Customer Retail Customer Retention Recommendation 96

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. Be sure to answer complaints respectfully and on time.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

lateshipment

OCTOBER 12, 2023

Send out various coupons and offers and personalize recommendations for them during the holiday season also. When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. We live in a relationship economy.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Smile.io

APRIL 6, 2023

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

Customer 97

Customer Customer Retention Blog eCommerce 97

Smile.io

APRIL 25, 2023

You want your most loyal customer to feel like they achieved something that others could not, and inspire your other customers to strive to get there. recommends aiming for 10% of customers in your top VIP tier to create exclusivity. Sephora’s personalized product recommendations.

Recommendation 60

Recommendation Social Media Events Customer Retention 60

RetailMinded

JULY 8, 2021

However, if you want to boost customer loyalty in more comprehensive geography and reach, digital marketing is the way to go. . Customer retention leads to further purchases and possibly leads to word-of-mouth recommendations, thereby increasing sales. Social Media Engagement. Personalized Emails.

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

Omnisend

MAY 14, 2021

These insights help you improve your products and customer service, with the potential benefit of spurring ideas for future products to better serve your audience. The 5 Stages of an Ecommerce Customer Journey. Ecommerce prospects move through five stages of the customer journey. Social Media Ads. Awareness.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78