Retail TouchPoints

MARCH 8, 2021

Here we share some of their predictions — along with some of Validity’s data-driven insights — to help you prepare for this year. That’s why we predict retailers will increase authentication efforts in 2021; and inbox providers agree. Verizon Media’s Becker says his personal wish is for 100% adoption of DMARC in 2021.

Customer Data 153

Customer Data Travel Banking Mobile 153

Optimizely

FEBRUARY 5, 2021

If you’re reading this blog on our site, it’s because you came here for information about collecting customer data. This year will be no different, in fact, I’m expecting the tone to be a little solemn in 2021 due to the COVID-19 pandemic, civil unrest and the economic crisis everyone faced in 2020.

Marketing 370

Marketing Games Events Consumer 370

Forrester eCommerce

FEBRUARY 3, 2020

Despite the excitement around leading-edge technologies like AI and big data, and the tremendous success of cloud vendors, Forrester’s latest forecast for the global tech market shows growth slowing to around 3% in 2020 and 2021.

Marketing 339

Marketing Technology Other Customer Data 339

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. Zero-Party vs. First-Party Data. So how can the two coexist?

Customer 216

Customer Retail Information Consumer 216

Retail TouchPoints

SEPTEMBER 28, 2021

Some say that in the new era of retail, data is gold. For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. These are rules to live by.

Consumer 274

Consumer Customer Experience eCommerce Technology 274

Retail TouchPoints

JANUARY 27, 2021

growth rate in 2021 after most economies come out of full lockdown and continue to contain the virus, and start distributing vaccines. In 2021, the overall picture is gloomy: rising unemployment and subsequent low consumer confidence are projected to lead to a drop in consumer spending. However, IMF projects a 5.4%

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 335

Retail Customer Experience Technology Customer Data 335

Retail TouchPoints

JANUARY 13, 2023

The company also plans to roll out an exclusive selection of new merchandise from its Design Collective, which features collaborations with top designers for limited-edition collections informed by Rent the Runway’s proprietary customer data and insights, that will only be available through Amazon Fashion and RentTheRunway.com.

Fashion 274

Fashion Subscription Apparel Clothing 274

Korona

FEBRUARY 19, 2021

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. Among the chaos of setting up a home office and more work being done remotely, COVID-19 has given rise to an aggressive landscape of cybercrimes. When trying to keep your business afloat during a pandemic, [.].

Customer Data 52

Customer Data Customer Operations 52

GetElastic

SEPTEMBER 30, 2021

Editor's Note: This post was originally published April 4th, 2018 and has been updated to reflect the current state of GDPR and other data privacy regulations impacting eCommerce in 2021. Almost every online activity generates data that can be collected, stored, and shared. Impact of GDPR since 2018?

Consumer 144

Consumer Information Fulfillment Social Media 144

Forrester eCommerce

JUNE 3, 2021

Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Cross-Channel Campaign Management In Asia Pacific, Q2 2021 is now live.

Channel 228

Channel Management Customer Data Technology 228

Forrester eCommerce

JANUARY 10, 2022

Customer data platforms (CDPs) are among marketers’ top marketing technology (martech) priorities in Asia Pacific (APAC).

B2C 195

B2C Customer Data Technology Marketing 195

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Stellar customer support = enhanced overall shopping experience. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Liveintent

JANUARY 8, 2021

With comprehensive, first-party data at their fingertips, they’ll be able to gain valuable customer insights and build more effective marketing strategies. Integrate data technologies. Build a robust data aggregation strategy. Index key owned data to outside data sources. Data, data, data.

Home Furnishings 121

Home Furnishings Social Media Technology Operations 121

ROI Revolution

MAY 6, 2021

Published February 3, 2021. Updated May 6, 2021. Apple will require users to provide explicit permission for apps to collect and share data. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out.

eCommerce 158

eCommerce Marketing Events Download 158

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 144

Consumer Payment Services Fulfillment Multi-channel 144

TalkingRetail

APRIL 15, 2021

The convenience sector needs to improve its use of data in order to compete with Amazon, which could be the 6th largest supermarket if current shoppers swapped just one grocery shop per month, new research indicates. This story continues at Convenience retailers need to improve their use of data.

Improvements 130

Improvements Retail Technology Customer Data 130

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. The Gen Z Factor. Mobile search optimization.

Mobile 327

Mobile Customer Data Recommendation Fashion 327

Retail TouchPoints

JANUARY 4, 2022

Best Buy Ads will be available for partner brands and services looking to reach customers both on Best Buy’s own channels and through external sites. The ad firm will utilize Best Buy’s internal customer data to recommend relevant methods of connecting with shoppers based on their habits. “We

Omnichannel 284

Omnichannel Customer Data Recommendation Mobile 284

ROI Revolution

APRIL 23, 2021

Published April 23, 2021. This data will operate under a one-day click attribution model and will be aggregated, delayed, and modeled. This data will operate under a one-day click attribution model and will be aggregated, delayed, and modeled. Opt-out data will not be included in seven-day click reporting. Apple’s iOS 14.5

Social Media 78

Social Media B2C Events B2B 78

Ecommerce Platforms

MAY 31, 2021

Nexcess plans include nightly automated backups, saving your site files and databases just in case something goes wrong and you have to restore the data. These backups are saved for 30 days, giving you more than enough data to look back and decide which of them you would like to restore if necessary. Advanced Security.

Magento 223

Magento eCommerce WooCommerce Merchant Services 223

ROI Revolution

JUNE 7, 2021

Published June 7, 2021. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace. 65% express the need for more frequent communication with customers. In 2021, 93.3 monthly users in 2021.

eCommerce 78

eCommerce Payments Mobile Mobile Payments 78

Retail TouchPoints

FEBRUARY 18, 2022

That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022. Average Order Value (AOV) is now the most essential metric for executives, up from fifth place in 2021: 47% of executives surveyed said AOV was a high priority this year, compared to 34% in 2021.

eCommerce 298

eCommerce Shipping Costs Channel Operations 298

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 221

Customer Loyalty Customer Retail Shipping Costs 221

Optimizely

FEBRUARY 26, 2021

Ecommerce business sales will continue to make up a large portion of retail sales in 2021, with in-store sales increasing slowly as businesses and retailers reopen cautiously. You have a small marketing team and your customer data is dispersed across multiple segments, i.e. rewards programs, customer support, purchasing patterns, etc.

eCommerce 195

eCommerce Customer Data Shipping Costs Social Media 195

ROI Revolution

MARCH 3, 2021

Published February 3, 2021. Updated March 3, 2021. With iOS 14, Apple will require users to provide explicit permission for apps to collect and share data. Since Amazon owns their website and app, they are aggregating and storing all of the first-party audience and customer data themselves. March 3 Update.

eCommerce 109

eCommerce Events Download Article 109

Retail TouchPoints

DECEMBER 23, 2022

Census Bureau of the Department of Commerce reported in November that ecommerce sales increased 3% in Q2 2022 over the same period in 2021, while total retail sales increased by more than 9% compared to Q3 2021.

eCommerce 237

eCommerce Shipping Costs Retail Recommendation 237

Ecommerce Platforms

AUGUST 9, 2021

Shopify Payments is also PCI compliant, supports 3D secure checkouts, and encrypts payment data for additional security. You can customize your checkout workflow. Migrating data over to Braintree is simple. With Adyen , you can quickly accept global online payments and offer customers a wide variety of payment methods.

Merchant Services 203

Merchant Services Payment Services Payments Shopify 203

Retail TouchPoints

AUGUST 13, 2021

The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace. Hudson’s Bay is actually the third retail banner HBC has divided in 2021 — both Saks Fifth Avenue and Saks OFF 5TH underwent a similar separation process. Wayne Drummond will lead Hudson‘s Bay as President.

eCommerce 299

eCommerce Operations Customer Experience Omnichannel 299

Retail TouchPoints

DECEMBER 30, 2021

Federal data indicates that impostor scams and ecommerce fraud topped the list. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. This approach can reduce fraud losses and improve the shopping experience for good customers.

Merchant Services 287

Merchant Services Customer Payment Services Social Media 287

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Customers today know what they want as their decision-making happens online, but more than 85% of purchases are still predominantly made through wholesalers like Target, Walmart and more.

Retail 245

Retail Social Media Consumer Channel 245

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Businesses need to be transparent about their data protection approach and adapt existing procedures in line with digital innovation and regulatory expectation.

Customer Loyalty 305

Customer Loyalty Customer Consumer Gifts 305

Retail TouchPoints

DECEMBER 2, 2020

million , $2 million above its initial stalking horse bid , with plans to take the off-price retailer online in early 2021. The deal includes the Stein Mart nameplate as well as its private label brands, domain names, social media assets and customer data from Hilco Streambank, an IP advisory firm that had been marketing the assets.

eCommerce 180

eCommerce Social Media Retail Accessories 180

Ecommerce Platforms

AUGUST 13, 2021

With the basic version, you'll be able to track clients, manage and track inventory, monitor sales and move data to QuickBooks accounting solution. All your transactions can be integrated with the accounting software, which saves you the time of inputting sales-related accounting data manually. Also, data can be imported in bulk.

POS 104

POS Merchant Services Payment Services Point of Sale 104

Retail TouchPoints

AUGUST 2, 2021

With the 2021 holiday shopping season a few months away, it’s clear retailers need to find new and exciting ways to attract shoppers and create an impactful experience that keeps customers engaged. Customers are already used to tapping retailers for support with their purchasing decisions.

Retail 317

Retail Technology Recommendation Information 317

Ecommerce Platforms

FEBRUARY 23, 2021

Shopify Pricing Plans (Feb 2021): Which Shopify Plan is Best for You? With customer data reports, you’ll have no problem collecting insights into the behavior of your customers. Salesforce is the world’s most popular provider of CRM technology, so you shouldn’t have any issues getting to know your customers better.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Inflow Insights

AUGUST 11, 2021

To help your eCommerce business prep for the 2021 holiday season, we’re publishing a multi-part blog series with digital marketing tips you need to implement today. On the same line of thought, think about which holidays are most important to your customers, based on demographic trends. Hit Historical Data Hard.

Marketing 144

Marketing eCommerce Social Media X-cart 144