365 Retail

APRIL 10, 2024

The Retail Technology Show (RTS) has announced a series of special events, new for 2024. In addition to the London Store Tours, the RTS will also be hosting a special Retail Media Networks focused event , sponsored by digital signage specialist, Scala. This will also take place the day before RTS on 23 April. The post 2 weeks to go!

Events 52

Events Technology Retail Omnichannel 52

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

ESW

APRIL 3, 2023

As perhaps the largest gathering of retail and brands, the Las Vegas-hosted event was three days of non-stop innovation and inspiration (plus a fantastic performance by Nelly). As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

365 Retail

SEPTEMBER 20, 2023

Unilever-owned fine food and gourmet ingredient brand Oswald, has partnered with MoEngage , the leading insights-led customer engagement platform, to power personalised, omnichannel engagement at scale to drive customer interaction and performance. We evaluated a lot of products on the market, but MoEngage proved to be the best fit.

Omnichannel 62

Omnichannel Customer Data Channel Improvements 62

Steve Dennis

JANUARY 14, 2020

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. Customers don’t care about channels. The omnichannel migration dilemma.

Omnichannel 99

Omnichannel eCommerce Retail Multichannel 99

Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. design:retail Conference & Expo : Unleash your creativity and rediscover your love for design and visual merchandising!

Retail 255

Retail Internet Retail Events Omnichannel 255

Optimizely

JUNE 27, 2017

When marketers think about attribution, they most often do so in terms of channel performance – how the channel is performing relative to itself, and how much revenue it generates. And you can understand how your campaigns are performing in terms of something other than channel metrics.

Channel 191

Channel Jewelry Marketing Customer Loyalty 191

Retail TouchPoints

AUGUST 10, 2021

And Andrew Lande-Shannon, Senior Director of Store Experience at Madison Reed, will share how contactless experiences have strengthened the retailer’s omnichannel business. At Chicago’s McCormick Place, Aug.

Events 264

Events Supplies Omnichannel Consumer 264

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

Omnichannel 261

Omnichannel Technology Channel Department Stores 261

Retail TouchPoints

NOVEMBER 2, 2022

” The Snapchat for BigCommerce integration will also allow merchants to optimize their ad campaigns and events with Snap Pixel in order to track conversions and measure results, as well as use Pixel Custom Audiences to build retargeted campaigns to reach Snapchatters that have already browsed their website.

BigCommerce 244

BigCommerce eCommerce Platforms Omnichannel eCommerce 244

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Proper preparation reduces headaches and boosts sales.

Channel 78

Channel Merchant Services Payments Payment Services 78

Steve Dennis

JANUARY 4, 2019

Nearly twenty year later, multichannel has morphed into “omnichannel” ( thanks Terry ) which, in turn, has spawned a cottage industry of related jargon: “cross-channel integration”, “seamless shopping”, “unified commerce” and so on. Customers don’t care about channels.

Omnichannel 115

Omnichannel eCommerce Retail Multichannel 115

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online.

Shipping Costs 234

Shipping Costs Retail Omnichannel Supplies 234

Retail TouchPoints

MARCH 4, 2022

Fabletics will open 30 new store locations in 2022 as it continues building out its omnichannel presence. The retailer also will celebrate a series of belated Grand Re-Opening events on March 5 for the 21 Fabletics locations that have opened since early 2020 but had their festivities delayed due to the COVID-19 pandemic.

POS 266

POS Demo Omnichannel Events 266

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 215

Shipping Costs Improvements Live Chat Retail 215

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Steve Dennis

JUNE 9, 2019

“Omnichannel” is dead. Nearly 16 years since its apparent coining , I think most of us can agree that if “omni-channel” ever had any real usefulness as a concept (debatable), it is now well past its expiration date. The customer is the channel. I’m calling it. First, it was alway ill-defined. .”

Omnichannel 113

Omnichannel Retail White Paper eCommerce 113

Retail TouchPoints

MAY 10, 2022

Three conferences with 200+ top-notch speakers, two distinct expos and a whole host of activities — from networking events to concept stores to tours of the Magnificent Mile’s retail offerings — will be packed into the three days of the 2022 Retail Innovation Conference and Expo. Version 1.0 Version 1.0

Retail 242

Retail Internet Retail Events Omnichannel 242

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels.

Customer Retention 147

Customer Retention Fulfillment Mobile Customer Experience 147

Retail TouchPoints

OCTOBER 6, 2023

Supermarket chain Sainsbury’s is expanding its partnership with Nectar360 and Clear Channel UK by bringing its Sainsbury’s Live network to stores across the UK. Clear Channel will upgrade existing screens, replacing them with Waferlite screens that are up to 50% more energy efficient.

Retail 243

Retail Channel Events Management 243

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. This was evident at Prosper Show in Las Vegas, March 13-15, 2023, an event originally developed for Amazon sellers.

eCommerce 277

eCommerce Fulfillment Shopify Omnichannel 277

Retail TouchPoints

JUNE 30, 2022

H&M and Google Cloud’s work will yield a new data mesh that creates access to an array of data and events from different facets of the retailer’s business, including in-store, online, its brands ecosystem and suppliers. Over time, the partnership will develop additional data science and AI capabilities.

Customer Experience 243

Customer Experience Omnichannel Supplies Events 243

Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Through 2021, nearly all the major U.S.

Social Media 299

Social Media Retail Events Channel 299

Retail TouchPoints

JUNE 14, 2021

After a year without in-person events and trade shows, Retail TouchPoints (RTP) is excited to head back to Chicago for retailX , the premier conference and trade event designed to connect retail executives with thought leaders and solution and service providers in key disciplines. Vitamin Shoppe; Bite; and Be Rooted. ”

Beauty and Health 199

Beauty and Health Events Omnichannel Supplies 199

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

Retail 241

Retail Omnichannel Webinar Arts 241

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.”

ACH 234

ACH Multi-channel Technology Customer Retention 234

Retail TouchPoints

JULY 29, 2021

It credited strategic investments, such as those that went into developing an omnichannel retail ecosystem. But how will Toys ‘R’ Us, a traditional retailer of a bygone age, fare in an era dominated by online channel growth and purchase journeys heavily influenced by digital touchpoints? The Toy Store of the Future.

Toys 306

Toys eCommerce Omnichannel Gifts 306

Retail TouchPoints

JULY 18, 2023

The mergers and acquisitions market remains strong for direct-to-consumer firms that operate across a spectrum of channels, but investors are now going back to the fundamentals and targeting companies with evidence of economic success.

Customer 202

Customer Specialty Retailers Supplies Banking 202

Retail TouchPoints

SEPTEMBER 20, 2022

While the bulk of retail media has been dominated by fairly basic website-based offerings — sponsored search, display ads, promoted listings — the true power of these offerings comes in connecting retail data with other channels, including stores and third-party platforms like social media and connected TV. in the announcement post.

Retail 239

Retail Social Media Apparel Omnichannel 239

Retail TouchPoints

MARCH 25, 2024

About the Retail Innovation Conference & Expo The Retail Innovation Conference & Expo (also known as RICE) aims to bring together emerging brands and established omnichannel players alike to dig into the topics and trends shaping the future of retail. Founder and President Nick Bodkins describes Boisson as “the Sephora of NA.”

Retail 207

Retail Article Omnichannel Customer Experience 207

Retail TouchPoints

NOVEMBER 2, 2021

Comprehensive mobile marketing for today’s world involves a digital, omnichannel marketing strategy that reaches consumers on their smartphones, smart watches, tablets and other mobile devices. By analyzing your customer base, ecommerce players can also create and track user cohorts based on acquisition date and channel. Key Takeaways.

Point of Sale 287

Point of Sale Mobile Customer Marketing 287

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. ” Similar to Sephora, Boisson is leaning heavily into education and discovery across its omnichannel platform.

Food and Beverages 234

Food and Beverages Fulfillment Omnichannel Specialty Retailers 234

Retail TouchPoints

MARCH 18, 2021

After these events, the board and Lathi agreed that “this is the right time to re-evaluate the skills and experiences needed in the CEO role as the company prepares for its next chapter of growth and success,” according to a Tailored Brands press release. “The I will be rooting for everyone at Tailored Brands as you take these next steps.”.

Omnichannel 233

Omnichannel Retail Events Channel 233

Pivotree Blog

JANUARY 31, 2024

Offering a glimpse into the future of retail and showcasing the latest trends, innovations, and predictions, the event created a heap of buzz and anticipation for the retail industry in 2024. Here are some highlights from the groundbreaking event. Why has omnichannel retail grown in relevance?

Omnichannel 52

Omnichannel Events Supplies Channel 52

RTP blog

DECEMBER 16, 2019

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. Clearly, online channels are no longer just a nice-to-have — they’re a necessity in our always-on world. In APAC, e-Commerce sales have tripled from $600 Billion USD in 2014 to $1.8 trillion in 2018.

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Retail TouchPoints

AUGUST 3, 2020

Stitch Fix, Warby Parker and others became beacons for established brands, including Coca-Cola, to invest in DTC sales channels. Outdoor Voices, Fabletics and Alo are just a few of the DTC brands in the space, vying against established, deep-pocketed, omnichannel leaders, such as lululemon and Nike.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299