technology-customer-experience 
Retail TouchPoints
MAY 1, 2024
With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. What was once a transactional pitstop becomes a destination inviting customers to develop a deeper connection to the brands they love.
Retail TouchPoints
MAY 1, 2024
Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more than 300 U.S. “We are always looking for new ways to optimize the shopping experience for Shein customers – from speedier delivery to easy returns,” said George Chiao, President of Shein U.S.
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Retail TouchPoints
MAY 1, 2024
The slate of Bettergoods items falls within three pillars: Culinary experiences spotlighting innovative recipes, elevated ingredients and trend-forward offerings such as Hot Honey Seasoning for under $3 ; Plant-based products carrying distinctive green branding, such as Oatmilk Non-Dairy Frozen Desserts for $3.44
Retail TouchPoints
MAY 1, 2024
New features of the Pottery Barn Dorm platform include the “Build My Bed” Visualizer, which guides customers through a 3D rendering of each layer of their Twin XL bed, using proprietary AR technology that allows customers to spin and zoom in on true-life imagery prior to purchase.
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Business models have been slow to adapt to the shift to digital commerce, leaving brands to struggle to match customer experiences to the changing retail landscape. The reason for the struggle: an inflexible technology stack.
365 Retail
MAY 1, 2024
This change has moved from traditional shelf displays to digital screens, marking the dawn of a new era in shopping experiences. Integration of Technology in Stores Physical stores are not left behind in this digital revolution. Many are integrating technology to enhance the customer experience.
365 Retail
MAY 1, 2024
If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture.
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity?
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality.
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E-commerce businesses depend on reliable shipping to keep their customers happy. Customers expect online orders to be delivered quickly and at a low cost to them, so when major carriers are bottlenecked, it can directly impact your business's reputation. But all too often, shipping costs become prohibitive, eating into profit margins.
Speaker: Jason Cottrell and Brian Walker
Customers and your board expect you to be in new channels and to adapt quickly to market change. Join us as we explore a pragmatic, customer-focused approach to updating your digital business. In this session, you will: Understand how advancements in technology have led to a more flexible, modular way to handle digital commerce.
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