article thumbnail

Navigating The Regulatory Maze: Enhancing Customer Experience In Finance And Healthcare

Forrester eCommerce

No regulation was designed to ruin the customer experience, yet poor experiences in regulated industries abound. At CX Summit North America, we'll explore how leading organizations are navigating these challenges.

article thumbnail

Customer Experience Quality In The US Falls To An All-Time Low

Forrester eCommerce

US consumer perceptions of CX quality are now at their lowest point since the inception of the Forrester Customer Experience Index (CX Index™). Read a few of the key takeaways from our just-launched report.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Overall Canada Customer Experience Quality Drops To A Historic Low

Forrester eCommerce

Scores for Canadian companies are at their lowest point since Forrester’s Customer Experience Index (CX Index™) began. Read a few of the key findings from our Canada rankings report.

article thumbnail

Announcing The Customer Experience Strategy Consulting Services Landscape, Q2 2024

Forrester eCommerce

Nearly 60% of CX decision-makers say that improving customer experience (CX) is the top priority for their organization’s executives, but that doesn’t mean they have to – or choose to – go it alone.

article thumbnail

How Ambitious Brands Are Leveraging Composable Commerce

Business models have been slow to adapt to the shift to digital commerce, leaving brands to struggle to match customer experiences to the changing retail landscape. A composable commerce stack enables brands to take control of their omnichannel journeys, accelerating their ability to innovate customer experiences and commercial models.

article thumbnail

Q&A With Keith Fletcher, International Customer Experience Manager At E.ON

Forrester eCommerce

A few weeks ago Keith Fletcher, international customer experience manager at E.ON, joined me on stage at Forrester’s CX Summit EMEA to talk about E.ON’s approach to CX. Its customer journeys are key to giving […] Since 2008, E.ON

article thumbnail

Why Invest In Customer Experience?

Forrester eCommerce

Our research shows that Customer Experience (CX) leaders grow revenue faster than CX laggards, cut costs, reduce risk, and can charge more for their products. Forrester’s CX Index methodology measures how well a brand’s customer experience strengthens customers’ loyalty. We can measure this.

article thumbnail

Composable Commerce Reference Architecture 2024 Edition

Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

article thumbnail

The Pragmatic Guide to Composability

Specifically, you’ll discover how composability: Modernizes frontend and backend systems Drives operational efficiencies Enhances customer experiences Can be implemented at any time in any digital strategy Download your guide and explore modern commerce dynamics today.

article thumbnail

Omnichannel Personalization: From In-Store to Online and Everything in Between

Experts from Bloomreach and Orium will teach you how to build seamless journeys with highly personalized interactions—across in-store, email, web, and more—by leveraging data at crucial touchpoints to create a unified customer experience. Watch now!

article thumbnail

How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. But can retailers actually deliver? So what are the potential solutions?

article thumbnail

From Data to Decisions: Maximizing Retail Potential With AI

By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. Discover how retailers are transforming data into actionable insights for growth.

article thumbnail

Drive GTM Efficiency with Tech Stack Consolidation

With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.

article thumbnail

Retail's Next Frontier: Exploring and Proving the Value of AI

Then, explore use cases of AI in various industries and how it can quickly impact sales, conversions, and customer experience. Understand the difference between the generative side of AI and the decision-making side of AI, and how both matter in commerce.

article thumbnail

Deploying High-Performance Headless Commerce Frontends

Frontend performance is a critical factor in customer experience. In composable systems, data comes from a variety of sources, so how you assemble your architecture directly impacts the performance of the frontend experience. Want to lift conversion rates and reduce bounce rates? Focus on frontend performance.