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Customer Experience Quality In The US Falls To (Another) All-Time Low

Forrester eCommerce

Learn about this year’s Customer Experience Index (CX Index™) scores and the lessons they hold for brands. While persistent challenges plague CX in North America, EMEA offered some bright spots.

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Kroger Deploys RFID to Improve Inventory Visibility, Beginning in the Bakery

Retail TouchPoints

“With this collaboration, we are committed to Kroger’s initiatives to optimize associate time, reduce waste from overproduction and ultimately deliver a uniquely valuable customer experience,” said Julie Varga, VP and General Manager of Identification Solutions at Avery Dennison in a statement.

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Mobile Wallets: Unlocking a Powerful New Marketing Channel

Retail TouchPoints

With notifications, retailers can let customers know when they’ve reached the next level and offer special rewards such as double loyalty points days. These are just a few examples of how retailers can use mobile wallets to elevate the customer experience and provide the convenience and rewards that high-value, loyal customers crave.

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Real-Time Inventory and Search Integration: The Backbone of Next-Level Ecommerce

Retail TouchPoints

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. But can retailers actually deliver? So what are the potential solutions?

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Technology Created Grocery Hopping, and Technology can Solve it

Retail TouchPoints

Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout. By making customers lives easier, grocers can make shopping feel like less of a chore.

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What Is an Omnichannel eCommerce Platform for Online Retailers?

Groove

Consistent Brand Experience Consistency is one of the keys to a positive customer experience. When combined with eCommerce management services from a full-service agency like Groove Commerce, the analytics provided by your omnichannel platform can help fine-tune your unified commerce strategy for better results.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Explore how advanced search, content management, and payments integrations can give business users on Salesforce B2C Commerce greater control and agility, accelerate your digital roadmap, improve your site speed, and enhance your customer experiences. Modernizing your commerce experience doesn’t have to mean starting over.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Uncover gaps and strengthen your foundation for AI-driven efficiencies that streamline operations and elevate customer experiences. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point. Download the model, share it with your team, and take the first step toward impactful AI adoption today.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. Orium's Data & AI Maturity Model offers a clear starting point.

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Omnichannel Personalization: From In-Store to Online and Everything in Between

Experts from Bloomreach and Orium will teach you how to build seamless journeys with highly personalized interactions—across in-store, email, web, and more—by leveraging data at crucial touchpoints to create a unified customer experience. Watch now!

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Composable Commerce Reference Architecture 2024 Edition

Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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The Pragmatic Guide to Composability

Specifically, you’ll discover how composability: Modernizes frontend and backend systems Drives operational efficiencies Enhances customer experiences Can be implemented at any time in any digital strategy Download your guide and explore modern commerce dynamics today.

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From Data to Decisions: Maximizing Retail Potential With AI

By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. Discover how retailers are transforming data into actionable insights for growth.

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Drive GTM Efficiency with Tech Stack Consolidation

With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.