Retail TouchPoints

OCTOBER 17, 2024

Elevating the Customer Support Experience Customer support in retail is as important as ever: Research found that 93% of customers are likely to make repeat purchases with companies that offer excellent customer service.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

OCTOBER 16, 2024

A brand’s ability to replicate the same look, feel and customer experience in each and every physical location has been a prerequisite for expansion, brand-building and economies of scale. While this strategy adds complexity to the design and construction processes, he believes it pays off in customer experience.

Food and Beverages 290

Food and Beverages Jewelry Customer Experience Clothing 290

Groove

OCTOBER 14, 2024

A site that loads quickly and functions correctly is the bare minimum that today's customers expect from an online retailer. By making performance optimization a priority, you can improve your customer experience while also preventing costly downtime.

Management 341

Management eCommerce Improvements Customer Experience 341

Groove

DECEMBER 3, 2024

Ethan adds valuable perspectives from Groove Commerce’s work, reinforcing the importance of strategic segmentation and customer engagement in eCommerce email marketing. The episode concludes with actionable advice for merchants: prioritize first-order profitability and leverage personalization to create exceptional customer experiences.

eCommerce 384

eCommerce BigCommerce Shopify WooCommerce 384

Kibo

JULY 15, 2025

The commerce landscape is rapidly evolving, with customers expecting to shop from anywhere and businesses struggling to keep pace with AI adoption. Personalize Customer Experiences at Scale Meeting today’s customer expectations for truly individualized experiences requires more than basic segmentation.

Customer Experience 62

Customer Experience Customer Multi-channel Fulfillment 62

Groove

DECEMBER 11, 2024

Loyalty programs take that concept one step further by thinking beyond email to create a more sophisticated customer experience. In the process, we have learned that offering shoppers something of value and giving them personalized attention can improve the overall user experience.

eCommerce 326

eCommerce Social Media White Paper Seminar 326

Forrester eCommerce

JUNE 10, 2025

After years of digital transformation, many companies still struggle with fragmented customer experiences. At Forrester’s Customer Experience Summit North America, you’ll discover how emerging technologies — from generative AI to adaptive interfaces — are reshaping the way brands connect with customers.

Customer Experience 195

Customer Experience Technology Customer 195

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Before your customers begin their holiday shopping, each endpoint device must be properly configured, managed, secured and primed to be an asset for growth.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

JANUARY 13, 2025

Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Supplies 290

Supplies Social Media Improvements Operations 290

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

POS 286

POS Gifts Arts Operations 286

Groove

OCTOBER 20, 2024

Correct Pricing : You'll want to price your products the same across all channels to avoid confusing or frustrating customers. Pricing discrepancies could lead to a poor customer experience or cause marketplaces to reject your items.

Multi-channel 344

Multi-channel eCommerce BigCommerce Channel 344

Retail TouchPoints

JANUARY 15, 2025

Retailers understand that a great customer experience must be provided 24 x 7 x 365 and that any failure will create revenue loss, customer dissatisfaction and damage to brand reputation. A multi layered, end-to-end approach is essential. This is why more attention and investment in boosting resilience levels are required.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers.

Events 277

Events Omnichannel Retail Workshop 277

Groove

NOVEMBER 7, 2024

Definition of Omnichannel eCommerce With omnichannel eCommerce , a company provides a consistent customer experience in eCommerce across all channels. When you employ this approach, you focus on creating integrated customer experiences that boost branding and nurture customers even if they bounce from channel to channel.

Multichannel 387

Multichannel Omnichannel eCommerce Channel 387

Retail TouchPoints

OCTOBER 23, 2024

These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction. This heightened security can enhance the customer experience by ensuring that inventory levels are accurately maintained, which in turn can lead to better stock availability and more efficient shopping experiences.

Technology 275

Technology Consumer Payment Services Retail 275

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. For many organizations, this is a struggle.

Merchant Services 365

Merchant Services Payment Services Payments eCommerce 365

Retail TouchPoints

NOVEMBER 26, 2024

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson.

Customer 289

Customer eCommerce Apparel Customer Experience 289

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. Enhanced Customer Experience : Self-service portals and personalized recommendations empower B2B buyers to make informed decisions without delay.

eCommerce Platforms 392

eCommerce Platforms B2B Payment Services eCommerce 392

Retail TouchPoints

DECEMBER 31, 2024

Instead of passing those costs along to customers, retailers have the opportunity to cut costs in other areas like return shipping costs, cross-border fees and replenishment costs, while protecting the precious customer experience.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

FEBRUARY 10, 2025

China and Europe, delivering an exceptional customer experience through our direct-to-consumer channel and increasing our points of sale through our valuable retail partnerships. To meet the evolving needs of consumers worldwide, both now and in the future, we are investing in our operations, said Weinberg.

Point of Sale 297

Point of Sale Customer Experience Operations Channel 297

iVend

JUNE 17, 2025

So it’s no coincidence that this move back to stores, back to in person connection comes at the same time that we see an explosion in the use of mobile point of sale (mPOS); a technology that helps to drive the personalized, face to face customer service that shoppers crave. Learn how mobile POS could boost your customers’ experience.

Customer Experience 52

Customer Experience Customer Consumer Electronics Payment Services 52

Retail TouchPoints

NOVEMBER 29, 2024

Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights. Spencer focuses on helping retailers leverage technology to enhance customer experiences, optimize operations and stay ahead in a rapidly evolving market.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

NOVEMBER 6, 2024

For retailers, offering alternative delivery options like these can be a way to mitigate the impact of porch piracy on their bottom line and customer relationships.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

JUNE 25, 2025

Retailers can use data integration to improve customer experiences and optimize their supply chain. MDM enables retailers to unify these interactions into a single golden record, ensuring a connected and personalized shopping experience across all channels.

Management 162

Management Improvements Customer Experience Supplies 162

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JUNE 20, 2025

When customers feel like a brand truly understands their needs and wants, they are more likely to become returning buyers. 76% of consumers say they are more likely to buy from brands that personalize their experiences. Personalize Every Interaction Through using user data, you can create an experience that is highly personalized.

Customer Retention 257

Customer Retention Customer Experience Consumer Recommendation 257

Groove

OCTOBER 12, 2024

They include: Website Optimization Making sure your website loads quickly and functions correctly is crucial for both the customer experience and SEO.

Management 352

Management eCommerce Order Fulfillment SEO 352

Retail TouchPoints

DECEMBER 18, 2024

Differentiating on Experience, Online and in Stores Image courtesy Clarks The entire infrastructure is now just a little over one year old, and Neighbour said it has completely changed the Clarks customer experience. Lots of retailers talk about omnichannel, she said.

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262