Retail TouchPoints

AUGUST 16, 2024

Layered rooms featur a curated selection of premium products that span fashion, art, books and more. The redesigned space features Venetian plaster walls, brass accents and white oak floors, blending the brand’s heritage with timeless natural elements. Image courtesy Gap Inc.

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Arts Fashion Books Retail 252

Retail TouchPoints

DECEMBER 22, 2022

Pricing is a Science — Not an Art. Advanced analytics now offer the very real ability to approach pricing more as a science than an art, as it has been for far too long.

Arts 278

Arts Retail Consumer Accessories 278

Retail TouchPoints

SEPTEMBER 26, 2024

Saks hopes to establish itself as “a destination for fine art,” with a “distinctive offering” that complements the lifestyle of the luxury consumer, said the company in a release. Appealing to both art enthusiasts and collectors alike, Saks is opening a new door for artists to reach a luxury audience.”

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Arts Fashion Mobile Customer 173

Retail TouchPoints

MARCH 14, 2025

Focusing in on the Convergence of Luxury Branding and Art In addition to its online courses, LVMH also has co-developed an immersive course at Spelman College in Atlanta that blends concepts of luxury branding and art curation to prepare students for careers in the luxury and creative industries.

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Retail TouchPoints

NOVEMBER 22, 2024

Feel House Creates a ‘Striking’ Brand Experience When visitors enter Feel House, they are greeted by the “U” Tunnel, a striking entryway that gradually shifts in color and texture.

Arts 278

Arts Apparel Fashion Management 278

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations.

Customer Experience 330

Customer Experience Arts Customer Telecommunications 330

Forrester eCommerce

OCTOBER 15, 2020

The art of prediction isn’t new, and as Europeans, we’ve excelled in it for centuries. Every autumn at Forrester, we look ahead to predict how we think the world will unfold in the coming year. It’s that time again now. Millenia even. Kings and queens, chieftains and war leaders would consult the wise, hoping for […].

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Technology Arts Information Customer 537

Retail TouchPoints

FEBRUARY 5, 2025

Combine Art and Science to Power Store Design and VM Sephoras major store project started when the retailer launched a new store format derived from its merchant insights. But then there’s an art to it, right? As a result, the new store designs have the Beauty Studios off to the side.

Merchant Services 269

Merchant Services Arts Games Retail 269

Forrester eCommerce

JULY 28, 2020

Prioritization is the art and science of making decisions, an active process of choosing one thing over another.

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Arts Customer Experience Management Customer 497

Forrester eCommerce

JUNE 12, 2024

In a world where data is as abundant as clarity is elusive, mastering the discipline of decision-making is more important than ever. Many organizations and leaders fall short at decision-making, approaching it intuitively rather than analytically.

Arts 221

Arts Management Customer 221

Retail TouchPoints

NOVEMBER 13, 2024

Photo credit: Warby Parker A ‘Love Letter’ to the Art Community Now branded the Greene St. Gallery, the NYC store is elevating its partnership with local artists and paying tribute to SoHo’s rich art culture. “We Supporting a variety of organizations in the arts has been an integral part of Warby Parker since day one,” she said. “A

Vend 162

Vend Arts Customer Experience Outdoor 162

Retail TouchPoints

JULY 24, 2024

Picture walking into a high-end retail store where every detail, from the shifting lights to the interactive displays, tells a compelling story about the brand. Imagine a fitness center where the atmosphere adapts to your workout, surrounding you with dynamic visuals and immersive soundscapes that push you to achieve your goals.

Technology 264

Technology Arts Consumer Operations 264

Retail TouchPoints

OCTOBER 17, 2024

Last month the Bulls also hosted a Youth Hoops 3v3 tournament, presented by Foot Locker, that saw over 100 teams compete across two weekends.

Games 288

Games Social Media Presentation Events 288

Retail TouchPoints

JULY 22, 2022

ShopStyle launched in 2007 with an innovative idea: creating a search engine focused solely on fashion. Fifteen years and two acquisitions later, the landscape of shopping-focused search engines has gotten crowded, with a host of new start-ups and major tech players like Google and Pinterest all looking to get in on the action.

Fashion 290

Fashion Arts eCommerce B2B 290

Forrester eCommerce

FEBRUARY 12, 2020

Unfortunately, CX leaders struggle to achieve state-of-the-art VoC programs that fully integrate data, help prioritize projects, calculate business value, inform the design process, and […].

Customer 424

Customer Management Arts Customer Experience 424

Retail TouchPoints

MAY 18, 2022

The short answer: through art. Muros conducted a survey of approximately 1,000 people across the country to better understand how art-driven advertising resonates with consumers. Bold art not only stands out, it also generates a buzz and offers connection. So how can a retailer tap into current culture and inspire engagement?

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Arts Consumer Social Media Retail 284

Forrester eCommerce

APRIL 16, 2024

Data-driven insight is the key to unlocking reliable value generation with business transformation.

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Arts Books 273

Forrester eCommerce

JUNE 22, 2022

” Welcome to the future, it’s got AI-generated art. Or, “How a natural-language image generation AI used as a meme generator by social media may impact your business.” Let’s play a quick game – which of the below images were made by an AI system generating images based on word prompts? Let’s pretend you guessed […].

Social Media 370

Social Media Arts Games Customer 370

Retail TouchPoints

DECEMBER 3, 2024

We have a robust budget to continue our digital and technology evolution: we just implemented a new state-of-the-art POS system, and there will be additional implementations of inventory and order management solutions. Our marketing and operations teams have already done a lot to build out our logistics and operations, so we can go anywhere.

POS 286

POS Gifts Operations Arts 286

Forrester eCommerce

AUGUST 22, 2023

District Judge affirmed the US Copyright Offices’ long-standing position of “human authorship,” ruling that AI-created art cannot be copyrighted. Marketers: Re-consider your cost-saving ambitions for AI advertising content development. Judge Beryl Howell writes that U.S.

Arts 367

Arts Technology Operations Marketing 367

Retail TouchPoints

OCTOBER 27, 2024

The Roblox activation features a recording studio and karaoke bar, a crystal cave jewelry and art gallery, an extreme climbing gym and tech startup and an underwater sea life charity and animal rescue. The brand relies heavily on consumer data, including insights from its 3 million -member loyalty program, to guide its actions.

Social Media 321

Social Media Magazine Consumer Payment Services 321

Retail TouchPoints

MARCH 4, 2025

In December 2024, the retailer brought its House of Joy pop-up to Miami Art Week as part of its Joy Project initiative. Ulta has hosted many events and activations over the years, including in its stores, but this is the first time the beauty retailer has held a gathering at this size and scale.

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Events Demo Arts Retail 179

Retail TouchPoints

MAY 13, 2024

Users can choose between the Reebok Pump, Classic Leather or Club C models, and then customize the digital sneaker with the AI-generated art. In a real-time chat, Futureverse’s AI will craft a custom sneaker in the colors and style of the image.

Arts 263

Arts Customer Games Fashion 263

Retail TouchPoints

JUNE 28, 2023

market when it comes to the funding of public art and the support of artist communities, gallery camaraderie and knowledgeable collector groups. Chicago artists and the collectors of their art are the driving force behind community revitalizations and long-term success for local restaurants, businesses and gallery spaces.

Arts 279

Arts Retail Fashion Technology 279

Retail TouchPoints

MAY 26, 2023

With more than 500 artworks in 50+ stores, Canada Goose has the largest retail collection of Inuit art in the world, and each new location will feature a gallery-like design with new installations from this collection.

Arts 277

Arts Apparel Outdoor Retail 277

Retail TouchPoints

NOVEMBER 17, 2022

The Artist Tree chain of licensed cannabis stores in California is shaking up the dark, often intimidating dispensary experience with a retail concept that highlights the natural synergy between cannabis and art.

Arts 264

Arts Retail Customer 264

Retail TouchPoints

OCTOBER 30, 2024

Curtis holds bachelor’s and master’s degrees from the Savannah College of Art and Design (SCAD). She is a passionate advocate for performance-focused, sustainable design and seeks to make positive impacts with each project.

Retail 287

Retail Travel Outdoor Arts 287

Retail TouchPoints

NOVEMBER 1, 2024

I will be engaging my ‘AI twigs’ later this year to extend my reach and handle my online social media interactions, whilst I continue to focus on my art from the comfort and solace of my studio.” Senate Judiciary Subcommittee on Intellectual Property regarding her fears surrounding AI. “I

Social Media 293

Social Media Arts Subscription Technology 293

Retail TouchPoints

OCTOBER 21, 2024

“We understand that retail is both an art and a science and have vetted the management team and infrastructure of Kirkland’s Home as an ideal organization to help bring the iconic Bed Bath & Beyond brand back.

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Retail TouchPoints

SEPTEMBER 18, 2023

Victoria’s Secret has introduced The Tour Impact Fund, designed to support gender equality and amplify voices in the communities where the VS20 — a group of creatives from the Victoria’s Secret World Tour — live, work and create their art. 26, 2023.

Arts 259

Arts Fashion Events Social Media 259

Retail TouchPoints

APRIL 3, 2025

It will feature a custom-designed steel vault showcasing sought-after collectible holy grails as well as vibrant artwork, sports-centric murals and a one-of-a-kind sculpture by Southern California artist Brett Crawford, who blends art, fashion and street culture in his work.

Hobbies 147

Hobbies Retail Arts Fashion 147

Retail TouchPoints

FEBRUARY 26, 2025

According to Breton, this intro highlights Walmarts commitment to the art behind the game: As a gamer, when you come into this, it will feel familiar to AAA titles [high-budget games from major publishers], he said. Some of the best games are built around storytelling, and that’s why the art is so important.

Games 173

Games Retail Social Media Arts 173

Retail TouchPoints

NOVEMBER 1, 2023

With the arts and crafts industry continuing to grow in popularity , Michaels is clearly looking to solidify its place as the supplier of “makers” while also taking a piece of Etsy ’s pie. After a three -month test period, Michaels has officially launched MakerPlace by Michaels , a new online marketplace centered on handmade goods.

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Arts Jewelry Shipping Costs Accessories 277

Retail TouchPoints

JANUARY 27, 2023

She has overseen the design and execution of multiple partnerships at Pacsun, including with The Metropolitan Museum of Art, Formula 1, Emma Chamberlain and Storm Reid; introduced Pacsun’s first gender neutral collection, Colour Theory; and spearheaded Pacsun’s entry into the Kids’ category with Pacsun Kids.

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Arts Fashion Customer Omnichannel 299