How To Ride The Technology Wave (And Not Get Swept Away)

Forrester eCommerce

there’s enough emerging technology in financial services to fill a whole alphabet book. Investing in emerging technology is one of the main […]. AI, blockchain, chatbot, digital identity, etc.

Forrester’s Top Emerging Technologies To Watch 2018

Forrester eCommerce

I’m excited to announce that our list of top emerging technologies to watch in 2018 is out. 3d printing age of the customer chief information officer (CIO) emerging technology innovationIf you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […].

Map Your Way To Digital Technology Mastery

Forrester eCommerce

And building a technology road map for digital transformation presents greater difficulty than it might seem […]. age of the customer digital business digital transformation technology

Improve IT Efficiency Through New Technology

Zmags

As marketing campaigns become more and more technology driven, the roles of IT and digital marketing have begun to intermingle and blend. The post Improve IT Efficiency Through New Technology appeared first on Zmags. Ecommerce Best Practices ecommerce marketing technology

Technology & Electronics Ecommerce Site Design

BigCommerce

Selling technology is hard. This means that technology sellers online must carry a wide swath of items at various price points, and be able to negotiate for the bigger deals. Here is how 4 various technology sites optimize for price, products and profitability.

Evolution’s Master Technology Enabler: Conversation

Forrester eCommerce

Welcome to the final post in a four-part series I have been working on for the past few months. This series summarizes something I call the four basic forces of consumer behavior: emotion, tools, coordination, and conversation. These forces have compelled consumers to build their consumer tech stacks, the devices and software services that they […]. age of the customer

Putting Emerging Technologies Like AI To Work

Forrester eCommerce

In the age of the customer, technology and business leaders must start with an understanding of customer needs, then choose appropriate technologies to address those needs. But complex emerging technologies like artificial intelligence, automation, robotics, and the Internet of Things can be challenging to harness in service of customer need.

Use Text Analytics Technologies To Handle Mountains Of Unstructured Data

Forrester eCommerce

Luckily there are mature technologies out there that can help. Enterprises are sitting on mountains of unstructured data – 61% have more than 100 Tb and 12% have more than 5 Pb! First, enterprise information architects should consider general purpose text analytics platforms. These are capable of handling most if not all text analytics use […].

Beacon Technology: Shining A Light On Customer Experience

Retail TouchPoints

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial?

Making It Real: Disruptive Technology To Elevate the Customer Experience

Retail TouchPoints

Retailers are delivering differentiated customer experiences through investment in store technology, people and process. Specifically, technology development and execution pose the most complex challenges and the greatest area of risk.

New Tech: Transportation Technology And The Self-Driving Economy

Forrester eCommerce

Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy.

Are Microservices The Answer To Retailers’ Technology Woes?

Retail TouchPoints

By Steven Berkovitz, OrderDynamics When presented with a need for a new technology capability, retailers are often faced with the decision of whether to ignore the need, or to rip-and-replace an existing system and purchase a whole new solution suite.

Digital Store Technologies Take the Stage For Both Customer and Associate Experience

Forrester eCommerce

It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience.

What Brought Me Back To Forrester: Our Market-Leading Engagement Around Emerging Technologies

Forrester eCommerce

It is such a pleasure to be back at Forrester, especially now when our firm is actively embracing and helping you, our customers, leverage new technologies to innovate and differentiate your business. After three years leading technology strategy and market development for Microsoft Azure and Equinix, what brought me back were three things: The value […].

RevTech Event Spotlights Retail Innovation: Which Technologies Will Win Out?

Retail TouchPoints

RevTech , a venture accelerator focused on developing early-stage retail technology companies, is hosting its 11 th semi-annual Tech Trends in Retail event in the flagship Neiman Marcus store in Dallas on April 5.

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Discover How Managed Services Can Streamline In-Store Technology Deployment

Retail TouchPoints

By Klaudia Tirico, Features Editor While it may not be as glamorous as launching a new mobile app or introducing virtual reality, having a streamlined process in place for in-store technology deployments is critical to controlling costs and avoiding customer service headaches.

Technology Innovation: It’s Time For CIOs To Step Up Their Game

Forrester eCommerce

CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we made some big shifts in our research alignment. I moved […]. age of the customer

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The Technology Driving The Growth Of IoT Retail Applications

Retail TouchPoints

Retailers are ramping up the use of new IoT technology and a growing number of connected devices to keep up with consumer demands, better interact with customers, conduct transactions securely and improve the efficiency of their operations.

Technology Scholarship

Guidance

Tech leaders bear the burden of bettering technology while avoiding common pitfalls like misinformation. the tech leaders of tomorrow and learn how you think technology. in their quest to shape and refine the role of technology. Guidance Tech Leaders Scholarship 2017.

The Data Digest: Understand Emotion To Drive Technology Engagement

Forrester eCommerce

But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […].

$122 Billion: The Marketing Technology and Services Investment Sticker Shock

Forrester eCommerce

Planning and budgeting for the technology and services investments supporting these goals stands as a critical task for CMOs and will only get harder in the future. […]. At $90 Billion today and growing to $122 Billion by 2022, CMOs are pouring budgets into investments which align their organization’s operations with greater customer and experience focus.

Leveraging Advances In Technology To Deliver Delight

Retail TouchPoints

Retailers that are embracing the rapidly advancing artificial intelligence, automated personalization technologies and machine learning are positioning themselves for the future.

Music-Themed Pop-Up Showcases Pay-By-Phone Technology

Retail TouchPoints

By Klaudia Tirico, Features Editor I was recently invited to check out Mastercard’s music-inspired, experiential pop-up shop in New York City — The Mastercard House — which hosted a variety of shopping and music events leading up to the Grammy awards that were held on Jan. The best part?

Can A Microsoft-Amazon Go Rivalry Jumpstart Cashier-Less Technology Adoption?

Retail TouchPoints

Amazon Go has been hyped for more than a year as the potential vanguard of cashier-less retailing, but it appears another tech giant is testing out the technology. Microsoft is working on cashier-less technology of its own. I think this technology may be divided by what Deloitte.

Fulfillment Technologies Changing the Game

PFS

Fulfillment Technologies & Innovations Changing the Game. Beyond a strong foundation – those ever-important, dependable order management and warehouse management technologies – what can we do to be proactive in today’s world of instant-fulfillment shopper expectations?

It’s What’s Inside That Counts: Grocers Should Consider How Technology Choice Can Impact Self-Service Coin Accuracy, Reliability

Retail TouchPoints

Critical to the success and profitability of self-service coin redemption, however, is understanding how the technology inside the machines can impact accuracy and reliability. Rail Sorting Technology. The most prevalent technology used in self-service coin machines today.

The Insurance Industry Is A Prime Target For AI Technologies And Solutions

Forrester eCommerce

In their quest to become digital insurers, insurance carriers have a revolutionary opportunity to improve their businesses with new and emerging artificial intelligence (AI) technologies. It is certainly a balancing act to find that perfect peanut butter-and-jelly combination of operational efficiency and customer engagement, however I believe many insurance carriers to be up to the […]. artificial intelligence (AI) customer experience Insurance risk management

Why You Want Out-of-the-Box Retail Technology

OrderDynamics

Why You Want Out-of-the-Box Retail Technology. Out-of-the-box retail technology reduces this burden. Out-of-the-Box retail technology means it is built as a cloud-based Software as a Service (SaaS) offering.

Cyber Resilience, Retail And The Role Of Technology

Retail TouchPoints

By Nick East, Zynstra If 2017 is to be remembered for anything it will surely be the dramatic increase of data breaches and cyberattacks reported in the media.

Advanced Digital Businesses Are Winning With Tech-Driven Business Innovation

Forrester eCommerce

Those that don’t keep up with the rapidly changing pace of technology will cease to be competitive and get left behind. business technology (BT) chief information officer (CIO) Innovation technology

Retail Technology Integration: How Important is it?

OrderDynamics

Retail Technology Integration: How Important Is It? This based on how deep the retail technology integration was between several products – compared against the retailers/brands short term and long-term needs. Retail Technology Integration is Only One Part of the Puzzle.

The Missing Piece In The Retail Technology Stack: Human Beings

Retail TouchPoints

It’s about the interplay of human beings and technology in a service-oriented industry. As my friend’s rant indicated, human beings without technology are severely limited. But technology without human beings is worse than limited: it’s almost useless.

Voice Technology is Changing the Rules of Ecommerce and Customer Experience

GetElastic

Empowered by voice technology, data from past interactions, and pre-set commands, the devices understand a handful of phrases to answer questions, make purchases, and even get dinner going so it’s hot by the time they get home. Voice technology in banking.

Ecommerce Technology: Augmenting Reality Augments the Bottomline

GetElastic

Augmented reality is an ecommerce technology changing the way people buy online. E-commerce technology helps people choose products virtually We’ve seen how technologies are bringing to life strategies that help people choose products without experiencing them in person.

Hype in Digital Commerce: 5 Rising Technologies to Watch

GetElastic

In their recent report, Gartner analyzed several emerging digital commerce technologies. Commerce has gone beyond the storefront with the emergence of new touchpoints and technologies. A DXP is your technology toolkit for creating digital experiences for your audience.

5 Exciting New Technologies for Online Retail

ecomdash

Here, we look at the 5 most exciting new technologies for online retail so you can stay current and keep customers happy. The post 5 Exciting New Technologies for Online Retail appeared first on ecomdash. What is the future of ecommerce?

3 Biggest Technology Failures of 2017

ChannelSale

It was termed as one of the biggest technology failures of 2016. These are 3 big technology failures that, we think, 2017 will be remembered for. Technology UpdateIt is like only yesterday that Microsoft’s AI Bot ‘Tay’ went rouge on Twitter; the company had to shut it down.

Merchant Risk Council 2018 Vegas Recap: The Business Model for Fraud Prevention Technology Is Shifting

Forrester eCommerce

Not surprisingly, machine learning technology was on full display this year at MRC Vegas. Using new self-directing machine-learning models, merchants are increasingly outsourcing significant but noncore operational tasks like writing fraud rules, case management, and even the financial risk itself. In many cases, retailers are simply not equipped with the rigorous data intelligence, rules, machine […

New technologies revolutionising the omni-channel experience

Retail Technology Review

A strong omni-channel B2B customer strategy is vital for many manufacturers these days, but it must go beyond simply ensuring the online experience matches the offline experience, to fully support the buyer throughout the entire, often complex sales process – however they choose to buy, says Michiel Schipperus, CEO, Sana Commerce

A Tale of Two Technologies: Programmatic and Email

Liveintent

The fundamental technology that underpins programmatic is solid: A global network of publishers and advertisers who are deeply concerned with quality and who conduct real-time bids to get the best ads they can in front of people. That second technology? The tale of two technologies.