Your People Problem With Emerging Technology And Innovation

Forrester eCommerce

chief information officer (CIO) emerging technology Innovation innovation management business strategy digital strategy employee experience innovationNearly half of the firms we survey are prioritizing innovation as key to their business strategy.

New Research Survey: Video Technologies For CX And EX

Forrester eCommerce

Our Forrester Tech Tide™ aims to help companies make investments in video technologies for customer and employee experiences. We’re currently fielding a survey for vendors, end users, and experts who use video technologies.

DAM Or Web CMS? Find Out Which Digital Experience Technology You Need

Forrester eCommerce

In this two-part series, Mark Grannan and I break down the technologies into four categories: users, assets, workflow, and delivery. We get a lot of questions from clients about the differences between digital asset management (DAM) and web content management systems (web CMSes).

Making Sense of Enterprise Marketing Technology (EMT)

Forrester eCommerce

Making sense of the enterprise marketing technology (EMT) landscape can easily overwhelm even the most dedicated martech aficionado. 2018’s “Martech 5000” is astonishingly closer to 7,000 vendors, rendering vendor differentiation difficult and vendor selection a nightmare.

Technology & Electronics Ecommerce Site Design

BigCommerce

Selling technology is hard. This means that technology sellers online must carry a wide swath of items at various price points, and be able to negotiate for the bigger deals. Here is how 4 various technology sites optimize for price, products and profitability.

Improve IT Efficiency Through New Technology

Zmags

As marketing campaigns become more and more technology driven, the roles of IT and digital marketing have begun to intermingle and blend. The post Improve IT Efficiency Through New Technology appeared first on Zmags. Ecommerce Best Practices ecommerce marketing technology

How To Ride The Technology Wave (And Not Get Swept Away)

Forrester eCommerce

there’s enough emerging technology in financial services to fill a whole alphabet book. Investing in emerging technology is one of the main […]. AI, blockchain, chatbot, digital identity, etc.

Fashion Meets Technology – Choose Well, Be Well!

Retail TouchPoints

By Geetanjali Sarna and Amit Prabhakar Gaitonde , Wipro Despite the growing use of technology in all facets of life, fashion retail has continued to play it safe when it comes to utilizing technology to further innovation and the customer experience.

Forrester’s Top Emerging Technologies To Watch 2018

Forrester eCommerce

I’m excited to announce that our list of top emerging technologies to watch in 2018 is out. 3d printing age of the customer chief information officer (CIO) emerging technology innovationIf you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […].

Beyond Moore’s Law: How Exponential Technology Will Drive Disruption

Forrester eCommerce

I’ve been thinking a lot about exponential technology and asking myself: “Is disruptive change due to ‘Moore’s Law’ done?” business value chief information officer (CIO) emerging technology innovation Quantum ComputingNewsweek recently proclaimed, “The Future Is Uncertain As Moore’s Law Comes To An End.” However, while most experts agree that silicon transistors will stop shrinking around 2021, this doesn’t mean Moore’s Law is dead in spirit […].

Transforming Healthcare Through Technology

Forrester eCommerce

I have dedicated my career to healthcare technology. Because I am passionate about putting the patient at the center of their care and believe technology is a catalytic agent that will help organizations achieve that goal. Forrester helps clients create customer-obsessed operating models. In healthcare, you need to be obsessed with your patients. If […]. age of the customer artificial intelligence (AI) cloud computing digital transformation healthcare

Creating A Frictionless Shopping Experience With Technology And Data

Retail TouchPoints

With technology that creates a seamless shopping experience and insights from your data. Technology That Transforms The right application of cutting-edge technology not only improves the shopping experience — it helps drive revenue and build trust with your customers.

How Are You Using IoT Technology To Drive Business Innovation?

Forrester eCommerce

Over the past several months, I’ve spoken to dozens of Forrester clients about many emerging technologies. A common thread that I’ve observed is they all need help seeing around the corner, identifying the next “big thing” before it becomes the next big thing.

Leveraging Emerging Technologies In The Transformation Of “Made In China”

Forrester eCommerce

I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative. chief information officer (CIO) AI big data digital transformation emerging technology manufacturing

Beacon Technology: Shining A Light On Customer Experience

Retail TouchPoints

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial?

2018 Mobile And New Technology Priorities For Marketers

Forrester eCommerce

Forrester just released a new report on mobile and new technology priorities for marketers, based on our latest global mobile executive survey. We found out that marketers: Fail to deliver on foundational mobile experiences.

Mobile 239

Are Microservices The Answer To Retailers’ Technology Woes?

Retail TouchPoints

By Steven Berkovitz, OrderDynamics When presented with a need for a new technology capability, retailers are often faced with the decision of whether to ignore the need, or to rip-and-replace an existing system and purchase a whole new solution suite.

DAM or Web CMS Part 2: Find Out Which DX Technology You Need For Workflow, Delivery

Forrester eCommerce

In the second part of our series we take a look at workflow and delivery and where digital asset management and web content management systems excel. If you haven’t seen the first part of our analysis, make sure you check it out. Do you need more help?

Putting Emerging Technologies Like AI To Work

Forrester eCommerce

In the age of the customer, technology and business leaders must start with an understanding of customer needs, then choose appropriate technologies to address those needs. But complex emerging technologies like artificial intelligence, automation, robotics, and the Internet of Things can be challenging to harness in service of customer need.

Making It Real: Disruptive Technology To Elevate the Customer Experience

Retail TouchPoints

Retailers are delivering differentiated customer experiences through investment in store technology, people and process. Specifically, technology development and execution pose the most complex challenges and the greatest area of risk.

Evolution’s Master Technology Enabler: Conversation

Forrester eCommerce

Welcome to the final post in a four-part series I have been working on for the past few months. This series summarizes something I call the four basic forces of consumer behavior: emotion, tools, coordination, and conversation. These forces have compelled consumers to build their consumer tech stacks, the devices and software services that they […]. age of the customer

Zero Trust Technology Works, Excuses Don’t

Forrester eCommerce

I have done a few exercises on implementing Zero Trust and ZTX in enterprises. The impetus for the strategy days was that those organizations had leaders that are Forrester clients and had read, or at least breezed through, the research that has been published on the topic of Zero Trust, and they are bought in […]. security & risk cybersecurity digital strategy digital transformation S&R pros Security & Risk

Technology Scholarship

Guidance

Tech leaders bear the burden of bettering technology while avoiding common pitfalls like misinformation. the tech leaders of tomorrow and learn how you think technology. in their quest to shape and refine the role of technology. Guidance Tech Leaders Scholarship 2017.

Leveraging Advances In Technology To Deliver Delight

Retail TouchPoints

Retailers that are embracing the rapidly advancing artificial intelligence, automated personalization technologies and machine learning are positioning themselves for the future.

How Blockchain Technology is Shaping Ecommerce

ecomdash

Blockchain technology is becoming the driving force for global financial transactions. With worldwide ecommerce revenue set to hit the $135 billion mark by 2023 , the adoption of blockchain technology isn’t just a passing idea anymore. What is Blockchain Technology?

Digital Store Technologies Take the Stage For Both Customer and Associate Experience

Forrester eCommerce

It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience.

RevTech Event Spotlights Retail Innovation: Which Technologies Will Win Out?

Retail TouchPoints

RevTech , a venture accelerator focused on developing early-stage retail technology companies, is hosting its 11 th semi-annual Tech Trends in Retail event in the flagship Neiman Marcus store in Dallas on April 5.

Events 195

Discover How Managed Services Can Streamline In-Store Technology Deployment

Retail TouchPoints

By Klaudia Tirico, Features Editor While it may not be as glamorous as launching a new mobile app or introducing virtual reality, having a streamlined process in place for in-store technology deployments is critical to controlling costs and avoiding customer service headaches.

The Technology Driving The Growth Of IoT Retail Applications

Retail TouchPoints

Retailers are ramping up the use of new IoT technology and a growing number of connected devices to keep up with consumer demands, better interact with customers, conduct transactions securely and improve the efficiency of their operations.

New Tech: Transportation Technology And The Self-Driving Economy

Forrester eCommerce

Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy.

Use Text Analytics Technologies To Handle Mountains Of Unstructured Data

Forrester eCommerce

Luckily there are mature technologies out there that can help. Enterprises are sitting on mountains of unstructured data – 61% have more than 100 Tb and 12% have more than 5 Pb! First, enterprise information architects should consider general purpose text analytics platforms. These are capable of handling most if not all text analytics use […].

Music-Themed Pop-Up Showcases Pay-By-Phone Technology

Retail TouchPoints

By Klaudia Tirico, Features Editor I was recently invited to check out Mastercard’s music-inspired, experiential pop-up shop in New York City — The Mastercard House — which hosted a variety of shopping and music events leading up to the Grammy awards that were held on Jan. The best part?

It’s What’s Inside That Counts: Grocers Should Consider How Technology Choice Can Impact Self-Service Coin Accuracy, Reliability

Retail TouchPoints

Critical to the success and profitability of self-service coin redemption, however, is understanding how the technology inside the machines can impact accuracy and reliability. Rail Sorting Technology. The most prevalent technology used in self-service coin machines today.

Order From Chaos: Technology’s Role In The Modern Retail Co-Op

Retail TouchPoints

Navigating the nuances of the brand/retailer relationship may still be an art, but technology can supply the science and structure needed to execute a modern digital retail co-op. This is why technology plays a bigger role in co-op marketing than ever before.

Debunking the Control Myth: IT Professionals at Major Retailers Re-evaluate Cloud Technology

BigCommerce

There are now great ecommerce platforms and related innovative technologies that seemed futuristic just a few years ago. And not just shopping cart platforms, but other SaaS technologies as well. This is The Modern Cloud Technology Stack. Invest in new technology.

What Brought Me Back To Forrester: Our Market-Leading Engagement Around Emerging Technologies

Forrester eCommerce

It is such a pleasure to be back at Forrester, especially now when our firm is actively embracing and helping you, our customers, leverage new technologies to innovate and differentiate your business. After three years leading technology strategy and market development for Microsoft Azure and Equinix, what brought me back were three things: The value […].

The Data Digest: Understand Emotion To Drive Technology Engagement

Forrester eCommerce

But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […].

Fulfillment Technologies Changing the Game

PFS

Fulfillment Technologies & Innovations Changing the Game. Beyond a strong foundation – those ever-important, dependable order management and warehouse management technologies – what can we do to be proactive in today’s world of instant-fulfillment shopper expectations?

$122 Billion: The Marketing Technology and Services Investment Sticker Shock

Forrester eCommerce

Planning and budgeting for the technology and services investments supporting these goals stands as a critical task for CMOs and will only get harder in the future. […]. At $90 Billion today and growing to $122 Billion by 2022, CMOs are pouring budgets into investments which align their organization’s operations with greater customer and experience focus.

Cyber Resilience, Retail And The Role Of Technology

Retail TouchPoints

By Nick East, Zynstra If 2017 is to be remembered for anything it will surely be the dramatic increase of data breaches and cyberattacks reported in the media.

The Missing Piece In The Retail Technology Stack: Human Beings

Retail TouchPoints

It’s about the interplay of human beings and technology in a service-oriented industry. As my friend’s rant indicated, human beings without technology are severely limited. But technology without human beings is worse than limited: it’s almost useless.

Can A Microsoft-Amazon Go Rivalry Jumpstart Cashier-Less Technology Adoption?

Retail TouchPoints

Amazon Go has been hyped for more than a year as the potential vanguard of cashier-less retailing, but it appears another tech giant is testing out the technology. Microsoft is working on cashier-less technology of its own. I think this technology may be divided by what Deloitte.

Ecommerce Technology: Augmenting Reality Augments the Bottomline

GetElastic

Augmented reality is an ecommerce technology changing the way people buy online. E-commerce technology helps people choose products virtually We’ve seen how technologies are bringing to life strategies that help people choose products without experiencing them in person.