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Our Forrester Tech Tide™ aims to help companies make investments in video technologies for customer and employee experiences. We’re currently fielding a survey for vendors, end users, and experts who use video technologies. MORE
By Ross Homans, Stratix If you think of technological advancement for retailers as a highway, there seem to be two distinct lanes with very different speeds The first lane is where “traditional” technology such as monitors, laptops and desktops live. MORE
Cutting-edge takes a back seat to reliability during the pandemic. Yet innovation still has its place. MORE
Officials at the U.S. Centers for Disease Control and Prevention (CDC) and epidemic experts from universities around the world conferred in February about what might happen if the new coronavirus gained a foothold in the United States. CDC presented four possible scenarios — A, B, C and D — based on characteristics of the […]. channel partners channel channel marketing coronavirus MORE
Age of the Customer business technology (BT) chief information officer (CIO) emerging technology Innovation technology-driven innovationThe pandemic has set a new standard for the pace of change. MORE
Let’s face it, the marketing technology ecosystem is harder to navigate than ever before. age of the customer B2B marketing B2C marketing marketing technology (martech MORE
In December, B2C marketing analysts Joe Stanhope and Rusty Warner, and B2B marketing analyst Lori Wizdo hosted the second annual Martech Roundtable help marketers make informed decisions against the backdrop of these exciting and disruptive trends in marketing technology. MORE
age of the customer business technology (BT) security & risk promoted special reportAs the coronavirus spreads, more firms are encouraging employees to work from home. MORE
And building a technology road map for digital transformation presents greater difficulty than it might seem […]. age of the customer digital business digital transformation technology MORE
business technology (BT) digital transformation technologyWhat does the term “Digital Transformation” mean to you? Is it about digital customer experiences? Digital operations? Transforming business models? Leveraging software ecosystems? Is it a floor wax? A dessert topping? Digital Transformation” as a term loses meaning when it involves everything under the sun. Over the past few years, we’ve seen companies label anything and everything as “Digital Transformation”. No […]. MORE
As intelligence will transform most verticals, including transportation, smart home, healthcare, and public services, emerging technologies such as 5G, the internet of things (IoT), and edge computing are forming […]. MORE
In this two-part series, Mark Grannan and I break down the technologies into four categories: users, assets, workflow, and delivery. We get a lot of questions from clients about the differences between digital asset management (DAM) and web content management systems (web CMSes). MORE
Last week at the NRF 2020 Vision show, I spent a few hours at the immersive Innovation Lab exhibit that showcased over 50 “new-to-market” technologies to transform the customer’s shopping experience. age of the customer emerging technology retail virtual reality NRF 2020 MORE
age of the customer chief information officer (CIO) Innovation technology-driven innovationPeter F. Drucker once said, “If you want to do something new, you have to stop doing something old”, and yet most firms stick with what they know and focus on incremental improvements. MORE
In 2020 users of blockchain and distributed ledger technology will focus on operational matters, deployment flexibility and, interconnectivity. age of the customer blockchain chief information officer (CIO) core tech strategy emerging technology prediction promoted MORE
The excess of adtech and martech such as demand-side platforms (DSPs) and data management platforms (DMPs) gives marketers all the control and insights required to run efficient and effective media campaigns. MORE
Venture capital and private equity spending on security technology reached an all-time high in 2018. Currently, this emerging technology market sector stands at about $31B in total funding. MORE
application development & delivery chief information officer (CIO) digital business pandemic digital transformation globalization open data supply chain technology investment video MORE
Consumers expect an… Ecommerce TechnologyProduct content has always been key to standing out on the very cluttered, very competitive digital shelf. MORE
With technology that creates a seamless shopping experience and insights from your data. Technology That Transforms The right application of cutting-edge technology not only improves the shopping experience — it helps drive revenue and build trust with your customers. MORE
Technology will play a pivotal role in running your business during the pandemic. Age of the Customer customer experience management employee experience pandemic risk management security risk management technology-driven innovation customer experience Security & RiskMost experts agree that COVID-19 is going to be around for some time. Widespread availability of a vaccine is at least 18 months away. But business can’t and won’t be on hold during that time. MORE
Emerging technologies like drones, antidetection systems, and 3D […]. Age of the Customer digital transformation security risk management emerging technology employee experience Security & Risk MORE
Forrester has completed several Total Economic Impact™ (TEI) studies focused on communication and collaboration technology. Higher productivity is a key, consistent, and measurable benefit. We found that there are several ways in which employee efficiency and effectiveness can be improved. MORE
Age of the Customer business technology (BT) emerging technology internet of things (IoT) technology-driven innovation industry 4.0 MORE
Making sense of the enterprise marketing technology (EMT) landscape can easily overwhelm even the most dedicated martech aficionado. 2018’s “Martech 5000” is astonishingly closer to 7,000 vendors, rendering vendor differentiation difficult and vendor selection a nightmare. MORE
Astound Commerce, the digital commerce agency and systems integrator, has been chosen to develop a pre-built integration or ‘cartridge’ for eShopWorld, the global commerce company that provides a technology platform to brands and retailers that wish to sell online into global markets. MORE
chief information officer (CIO) emerging technology Innovation innovation management business strategy digital strategy employee experience innovationNearly half of the firms we survey are prioritizing innovation as key to their business strategy. MORE
All brands must rapidly upgrade legacy technology systems and processes. age of the customer digital business retail brand commerce technology digital digital strategy online retailAnd that is regardless of whether or not they sell directly to customers! MORE
I have dedicated my career to healthcare technology. Because I am passionate about putting the patient at the center of their care and believe technology is a catalytic agent that will help organizations achieve that goal. Forrester helps clients create customer-obsessed operating models. In healthcare, you need to be obsessed with your patients. If […]. age of the customer artificial intelligence (AI) cloud computing digital transformation healthcare MORE
I’ve been thinking a lot about exponential technology and asking myself: “Is disruptive change due to ‘Moore’s Law’ done?” business value chief information officer (CIO) emerging technology innovation Quantum ComputingNewsweek recently proclaimed, “The Future Is Uncertain As Moore’s Law Comes To An End.” However, while most experts agree that silicon transistors will stop shrinking around 2021, this doesn’t mean Moore’s Law is dead in spirit […]. MORE
As mobile becomes the default shopping device, Plobal gets on board the Shopify Plus Technology Partner Program to help high-volume merchants increase mobile revenues by engaging their most loyal customers. Internet Retailing Mobile Computers MORE
There’s a growing set of technologies that sense or control the ambient physical world beyond our screens. Smartphones have geopositioning receivers, gyroscopes, compasses, and barometric pressure sensors so that they can sense location, movement, and weather. MORE
there’s enough emerging technology in financial services to fill a whole alphabet book. Investing in emerging technology is one of the main […]. AI, blockchain, chatbot, digital identity, etc. MORE
When benchmarking retail technology investment plans, we found that retailers around the world plan to: Maintain interest in SaaS for agility — and exploit PaaS for differentiation. MORE
Selling technology is hard. This means that technology sellers online must carry a wide swath of items at various price points, and be able to negotiate for the bigger deals. Here is how 4 various technology sites optimize for price, products and profitability. MORE
In our new Forrester Tech Tide™ on video technologies for customer and employee experience, we took a look at 18 technologies that support video initiatives. Read the report to find out more about those technologies, and listen to the podcast below for a quick summary. MORE
As a digital business strategist, you may not think billing technology is in your purview. “When [billing] goes well, no one cares. When it goes wrong, it’s the end of the world,” one business customer summed up. MORE
I’m excited to announce that our list of top emerging technologies to watch in 2018 is out. 3d printing age of the customer chief information officer (CIO) emerging technology innovationIf you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […]. MORE
How will the technology channel be affected by the COVID-19 pandemic? Read a list of likely scenarios and what it could mean for the long-term. channel partners pandemic MORE
Retailers are slowly moving beyond omnichannel fulfillment capabilities in stores to invest in digital store technologies that empower store associates, improve customers’ engagement, and enhance store operations. MORE
Technology Related Topics Retail Technology Review
MARCH 12, 3500
As mobile becomes the default shopping device, Plobal gets on board the Shopify Plus Technology Partner Program to help high-volume merchants increase mobile revenues by engaging their most loyal customers. Internet Retailing Mobile Computers
Retail Technology Review
FEBRUARY 5, 5700
Astound Commerce, the digital commerce agency and systems integrator, has been chosen to develop a pre-built integration or ‘cartridge’ for eShopWorld, the global commerce company that provides a technology platform to brands and retailers that wish to sell online into global markets.
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Forrester eCommerce
APRIL 23, 2020
Cutting-edge takes a back seat to reliability during the pandemic. Yet innovation still has its place.
Forrester eCommerce
MAY 28, 2020
There’s a growing set of technologies that sense or control the ambient physical world beyond our screens. Smartphones have geopositioning receivers, gyroscopes, compasses, and barometric pressure sensors so that they can sense location, movement, and weather.
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Welcome to Retail 4.0. This is the land of opportunity where retailers connect with shoppers and drive sales in a way like never before. With this eBook, you’ll learn about the advanced technologies that are available to create a seamless integrated omnichannel experience.
Forrester eCommerce
APRIL 6, 2020
Age of the Customer business technology (BT) chief information officer (CIO) emerging technology Innovation technology-driven innovationThe pandemic has set a new standard for the pace of change.
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Forrester eCommerce
APRIL 23, 2020
Emerging technologies like drones, antidetection systems, and 3D […]. Age of the Customer digital transformation security risk management emerging technology employee experience Security & Risk
Forrester eCommerce
APRIL 23, 2020
Age of the Customer business technology (BT) emerging technology internet of things (IoT) technology-driven innovation industry 4.0
Forrester eCommerce
MARCH 11, 2020
age of the customer business technology (BT) security & risk promoted special reportAs the coronavirus spreads, more firms are encouraging employees to work from home.
Forrester eCommerce
APRIL 10, 2020
application development & delivery chief information officer (CIO) digital business pandemic digital transformation globalization open data supply chain technology investment video
Forrester eCommerce
MAY 21, 2020
Technology will play a pivotal role in running your business during the pandemic. Age of the Customer customer experience management employee experience pandemic risk management security risk management technology-driven innovation customer experience Security & RiskMost experts agree that COVID-19 is going to be around for some time. Widespread availability of a vaccine is at least 18 months away. But business can’t and won’t be on hold during that time.
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Forrester eCommerce
MARCH 14, 2019
The excess of adtech and martech such as demand-side platforms (DSPs) and data management platforms (DMPs) gives marketers all the control and insights required to run efficient and effective media campaigns.
Forrester eCommerce
NOVEMBER 1, 2019
In 2020 users of blockchain and distributed ledger technology will focus on operational matters, deployment flexibility and, interconnectivity. age of the customer blockchain chief information officer (CIO) core tech strategy emerging technology prediction promoted
Forrester eCommerce
MARCH 24, 2020
How will the technology channel be affected by the COVID-19 pandemic? Read a list of likely scenarios and what it could mean for the long-term. channel partners pandemic
Forrester eCommerce
APRIL 22, 2020
Forrester has completed several Total Economic Impact™ (TEI) studies focused on communication and collaboration technology. Higher productivity is a key, consistent, and measurable benefit. We found that there are several ways in which employee efficiency and effectiveness can be improved.
Forrester eCommerce
JUNE 3, 2019
When benchmarking retail technology investment plans, we found that retailers around the world plan to: Maintain interest in SaaS for agility — and exploit PaaS for differentiation.
Forrester eCommerce
FEBRUARY 11, 2019
business technology (BT) digital transformation technologyWhat does the term “Digital Transformation” mean to you? Is it about digital customer experiences? Digital operations? Transforming business models? Leveraging software ecosystems? Is it a floor wax? A dessert topping? Digital Transformation” as a term loses meaning when it involves everything under the sun. Over the past few years, we’ve seen companies label anything and everything as “Digital Transformation”. No […].
Forrester eCommerce
JANUARY 14, 2019
Venture capital and private equity spending on security technology reached an all-time high in 2018. Currently, this emerging technology market sector stands at about $31B in total funding.
Forrester eCommerce
NOVEMBER 6, 2018
Our Forrester Tech Tide™ aims to help companies make investments in video technologies for customer and employee experiences. We’re currently fielding a survey for vendors, end users, and experts who use video technologies.
Forrester eCommerce
NOVEMBER 14, 2018
chief information officer (CIO) emerging technology Innovation innovation management business strategy digital strategy employee experience innovationNearly half of the firms we survey are prioritizing innovation as key to their business strategy.
Forrester eCommerce
MARCH 26, 2020
All brands must rapidly upgrade legacy technology systems and processes. age of the customer digital business retail brand commerce technology digital digital strategy online retailAnd that is regardless of whether or not they sell directly to customers!
Forrester eCommerce
OCTOBER 26, 2018
Making sense of the enterprise marketing technology (EMT) landscape can easily overwhelm even the most dedicated martech aficionado. 2018’s “Martech 5000” is astonishingly closer to 7,000 vendors, rendering vendor differentiation difficult and vendor selection a nightmare.
Forrester eCommerce
NOVEMBER 7, 2018
In this two-part series, Mark Grannan and I break down the technologies into four categories: users, assets, workflow, and delivery. We get a lot of questions from clients about the differences between digital asset management (DAM) and web content management systems (web CMSes).
Forrester eCommerce
JANUARY 31, 2019
In our new Forrester Tech Tide™ on video technologies for customer and employee experience, we took a look at 18 technologies that support video initiatives. Read the report to find out more about those technologies, and listen to the podcast below for a quick summary.
Forrester eCommerce
MARCH 29, 2018
there’s enough emerging technology in financial services to fill a whole alphabet book. Investing in emerging technology is one of the main […]. AI, blockchain, chatbot, digital identity, etc.
Forrester eCommerce
MAY 11, 2018
And building a technology road map for digital transformation presents greater difficulty than it might seem […]. age of the customer digital business digital transformation technology
Forrester eCommerce
JANUARY 22, 2020
Last week at the NRF 2020 Vision show, I spent a few hours at the immersive Innovation Lab exhibit that showcased over 50 “new-to-market” technologies to transform the customer’s shopping experience. age of the customer emerging technology retail virtual reality NRF 2020
Forrester eCommerce
JANUARY 18, 2019
Retailers are slowly moving beyond omnichannel fulfillment capabilities in stores to invest in digital store technologies that empower store associates, improve customers’ engagement, and enhance store operations.
BigCommerce
JUNE 20, 2017
Selling technology is hard. This means that technology sellers online must carry a wide swath of items at various price points, and be able to negotiate for the bigger deals. Here is how 4 various technology sites optimize for price, products and profitability.
Forrester eCommerce
MAY 5, 2018
I have dedicated my career to healthcare technology. Because I am passionate about putting the patient at the center of their care and believe technology is a catalytic agent that will help organizations achieve that goal. Forrester helps clients create customer-obsessed operating models. In healthcare, you need to be obsessed with your patients. If […]. age of the customer artificial intelligence (AI) cloud computing digital transformation healthcare
Forrester eCommerce
NOVEMBER 18, 2019
As a digital business strategist, you may not think billing technology is in your purview. “When [billing] goes well, no one cares. When it goes wrong, it’s the end of the world,” one business customer summed up.
Forrester eCommerce
SEPTEMBER 24, 2018
I’ve been thinking a lot about exponential technology and asking myself: “Is disruptive change due to ‘Moore’s Law’ done?” business value chief information officer (CIO) emerging technology innovation Quantum ComputingNewsweek recently proclaimed, “The Future Is Uncertain As Moore’s Law Comes To An End.” However, while most experts agree that silicon transistors will stop shrinking around 2021, this doesn’t mean Moore’s Law is dead in spirit […].
BigCommerce
JUNE 18, 2019
Consumers expect an… Ecommerce TechnologyProduct content has always been key to standing out on the very cluttered, very competitive digital shelf.
Forrester eCommerce
FEBRUARY 27, 2020
As intelligence will transform most verticals, including transportation, smart home, healthcare, and public services, emerging technologies such as 5G, the internet of things (IoT), and edge computing are forming […].
Forrester eCommerce
JULY 11, 2018
I’m excited to announce that our list of top emerging technologies to watch in 2018 is out. 3d printing age of the customer chief information officer (CIO) emerging technology innovationIf you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […].
Forrester eCommerce
FEBRUARY 12, 2020
Let’s face it, the marketing technology ecosystem is harder to navigate than ever before. age of the customer B2B marketing B2C marketing marketing technology (martech
Retail TouchPoints
AUGUST 26, 2019
By Ross Homans, Stratix If you think of technological advancement for retailers as a highway, there seem to be two distinct lanes with very different speeds The first lane is where “traditional” technology such as monitors, laptops and desktops live.
Forrester eCommerce
FEBRUARY 18, 2020
In December, B2C marketing analysts Joe Stanhope and Rusty Warner, and B2B marketing analyst Lori Wizdo hosted the second annual Martech Roundtable help marketers make informed decisions against the backdrop of these exciting and disruptive trends in marketing technology.
Forrester eCommerce
MARCH 24, 2020
Officials at the U.S. Centers for Disease Control and Prevention (CDC) and epidemic experts from universities around the world conferred in February about what might happen if the new coronavirus gained a foothold in the United States. CDC presented four possible scenarios — A, B, C and D — based on characteristics of the […]. channel partners channel channel marketing coronavirus
Retail TouchPoints
SEPTEMBER 25, 2017
With technology that creates a seamless shopping experience and insights from your data. Technology That Transforms The right application of cutting-edge technology not only improves the shopping experience — it helps drive revenue and build trust with your customers.
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