Forrester eCommerce

JUNE 25, 2024

Forrester’s list of the top 10 emerging technologies for 2024 reflects the continued dominance of AI but also emphasizes the growing importance of security in our increasingly connected world. Get a deep dive on the top 10 list in this blog post.

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Forrester eCommerce

SEPTEMBER 12, 2023

in security): the silos between technology and security teams. Officially, it’s not — according to numerous global technology decision-makers who we survey, cybersecurity is a top priority. […] I’m thrilled to announce our latest research into a problem as old as time (or, at least, my time — 25 years! — How big is the problem?

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Technology 460

Forrester eCommerce

DECEMBER 20, 2023

This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.

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Forrester eCommerce

JUNE 3, 2024

The future of human-machine interaction (HMI) will be drastically more humanlike in six ways — creative, conversational, perceptive, embodied, physical, and personified — as a result of six emerging technologies: generative AI, language AI, adaptive AI, somatic interfaces, spatial interfaces, and virtual people, respectively.

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Technology Other Customer Experience Customer 483

Forrester eCommerce

OCTOBER 30, 2023

Dynamic changes are occurring in the technology infrastructure landscape, impacting the data center, remote work, edge environments, and connectivity. Learn more in our 2024 technology infrastructure predictions.

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Forrester eCommerce

FEBRUARY 23, 2024

Backed by decades of development and fueled by billions of dollars in language models, AI infrastructure, and AI-powered applications, technology is taking a massive leap forward. The technology and language models you need to bring real advances in productivity, experience, and revenue are ready […]

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Technology Customer 460

Forrester eCommerce

FEBRUARY 5, 2024

We’re now accepting nominations for our Technology Strategy Impact and Enterprise Architecture Awards across the NA, EMEA, and APAC regions. Learn more about the awards and how to apply in this post.

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Forrester eCommerce

FEBRUARY 3, 2025

Couldnt make the recent webinar covering our 2025 technology and security predictions? Check out the webinar replay and read our analysts responses to some of the most pressing attendee questions about the year ahead.

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Forrester eCommerce

DECEMBER 5, 2024

Because CRM is at the heart of all customer operations that directly impact company revenue Emerging technologies are boosting its power. These technologies provide deeper […] Our data shows that close to 70% of organizations plan to increase their CRM investments over the next year.

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Forrester eCommerce

JANUARY 16, 2024

Learn how to improve business performance by aligning the three core principles of the high-performance IT model with one of the four IT styles.

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Improvements Technology Information Customer 444

Retail TouchPoints

OCTOBER 17, 2024

As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and customer service. The user can filter by price, shade, brand, style, etc.

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Forrester eCommerce

OCTOBER 16, 2023

According to Forrester’s Marketing Survey, 2023, financial services marketers in Asia Pacific (APAC) find improving marketing’s ROI or effectiveness more difficult than their peers in other regions and industries.

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Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

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Retail TouchPoints

DECEMBER 31, 2024

They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform. Leveraging the right technology can help retailers to reduce those impacts. And of all returned merchandise, only 30% is ever resold.

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Payment Services Shipping Costs Retail Shipping 306

Retail TouchPoints

NOVEMBER 27, 2024

The alarming reality is that hackers are adopting new methodologies to overcome traditional defensive technologies – and are succeeding. Retailers need to not only understand how AI is being used to infiltrate their networks, but what technologies are available to counteract these attacks.

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Retail Technology Supplies Management 284

Forrester eCommerce

FEBRUARY 26, 2024

We just released an evaluation of more than a dozen AI and automation solutions and mapped them according to maturity and utility.

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Technology Retail Customer 436

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Likewise, very few in these centers are technology experts.

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Retail TouchPoints

MARCH 10, 2025

Voice communication technology is key to building a more supportive environment because it allows team members to remain connected, even in the biggest stores where help could be situated far away. Arming them with the right technology can allow them to clearly ask for help and therefore give customers the best possible experience.

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Retail TouchPoints

NOVEMBER 22, 2024

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores.

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Retail TouchPoints

NOVEMBER 22, 2024

By bringing together fresh perspectives and advanced technology, we aim to inspire solutions that will push the boundaries of automation in warehouse logistics.” “At At Chewy, innovation isn’t just a goal — it’s in our DNA,” said Tim Foley, Senior Director of Fulfillment Technology at Chewy in a statement.

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Improvements Fulfillment Operations Mobile 283

Retail TouchPoints

OCTOBER 18, 2024

The first step in helping to prevent retail fraud, while fortifying the digital experience, is actually to face the fear of AI head-on and embrace the power of this emerging technology. It’s up to retailers to abate their fears and embrace the emerging technology, or risk getting beaten out by fraudsters, and ultimately, the competition.

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Retail TouchPoints

OCTOBER 29, 2024

The UK retailer already has deployed the changing room checkouts in 28 refurbished stores, including its Fosse Park flagship in Leicester, and plans to have the technology installed in more than 100 stores by 2028. If you want to be served by a colleague, that’s absolutely OK and you always can be.

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POS Clothing Technology Operations 268

Groove

DECEMBER 3, 2024

Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. Packed with insights and strategies, this episode is a must-listen for eCommerce professionals aiming to refine their retargeting strategies with identity resolution. Chapters: Introduction and Background - 00:34 What is Revenue Roll? -

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eCommerce BigCommerce Shopify WooCommerce 368

Retail TouchPoints

OCTOBER 21, 2024

Investing in advanced technology is perhaps the most critical step in combating sophisticated refund fraud. Incorporating these technologies allows retailers to track suspicious patterns, identify fraudulent accounts and prevent abuse of refund policies. That’s where behavioral signals and location intelligence become crucial.

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Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. While the business side has rapidly adopted digital tools to engage consumers, the security side has often been locked into older technology.

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Retail TouchPoints

JANUARY 10, 2025

Retail research and advisory firm Coresight Research has teamed up with NextRivet a digital innovation consultancy that specializes in retail real estate to launch CoreRivet , a new consultancy aimed at offering retail and real estate executives more client-centric advice and services around technology and other implementations.

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Forrester eCommerce

FEBRUARY 11, 2025

Forresters latest global technology market forecast shows robust growth of 5.6% in 2025 driving the market to $4.9 Learn what's driving this growth and how to plan for the year ahead.

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Retail TouchPoints

NOVEMBER 12, 2024

By leveraging this technology, retailers can transform the holiday shopping journey from a potential stress point into an opportunity for meaningful engagement and increased sales. This technology complements in-store experiences by allowing customers to quickly visualize variations not on display, such as different colors or sizes.

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Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item.

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Retail TouchPoints

MARCH 10, 2025

For his latest book, Bionic Retail: How to Thrive in an Exponential World , Hawkins has explored the gap between technologys rapid evolution and retailers slowness or in some cases complete lack of willingness to adopt it. In many cases, the technology works great, but the people don’t accept it, Hawkins noted.

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