Forrester eCommerce

MAY 6, 2025

Emerging technology isnt just speeding up its splintering into newer, riskier, and more powerful directions. Learn three noteworthy changes to this years top 10 emerging technologies listand one foundational truth that hasnt changed in this preview of our upcoming webinar and new report.

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Technology Webinar Information Customer 420

Forrester eCommerce

MAY 27, 2025

Rapid, Tectonic Shifts In Technology Challenge Your Employees And Organization They dont make technology revolutions like they used to; now, they make them faster. Consider the history of technology adoption (see figure below).

Technology 259

Technology Customer 259

Forrester eCommerce

JUNE 10, 2025

Read this blog to learn more about the 25 companies tackling the retail industry's pressing problems at NRF's APAC Innovation Showcase.

Technology 195

Technology Retail Blog Customer Experience 195

Forrester eCommerce

MAY 9, 2025

Contrary to popular misconception European firms aren't lagging behind in emerging technology adoption or a lack of innovative start-ups. Get a look at a few of this year's Top 10 Emerging Technologies through a European lens.

Technology 243

Technology Customer 243

Forrester eCommerce

JUNE 11, 2025

When you can’t change the security of external technologies like IoT, OT, or power infrastructure, you must adapt your internal cybersecurity policies and controls to mitigate the risks they introduce.

Technology 195

Technology Management 195

Retail TouchPoints

OCTOBER 17, 2024

As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and customer service. The user can filter by price, shade, brand, style, etc.

Retail 308

Retail Customer Data Social Media Technology 308

Forrester eCommerce

APRIL 9, 2025

KubeCon + CloudNativeCon Europe 2025 in London underscored that the cloud-native ecosystem is operating within a complex and increasingly uncertain global landscape.

Technology 195

Technology Operations Customer 195

Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

BigCommerce 298

BigCommerce Retail B2C Channel 298

Retail TouchPoints

DECEMBER 31, 2024

They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform. Leveraging the right technology can help retailers to reduce those impacts. And of all returned merchandise, only 30% is ever resold.

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Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

NOVEMBER 27, 2024

The alarming reality is that hackers are adopting new methodologies to overcome traditional defensive technologies – and are succeeding. Retailers need to not only understand how AI is being used to infiltrate their networks, but what technologies are available to counteract these attacks.

Retail 290

Retail Technology Supplies Management 290

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Likewise, very few in these centers are technology experts.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JANUARY 9, 2025

Amazon has unveiled a new offering, the Retail Ad Service , which will allow any retailer to easily offer advertising on their digital platforms using the same technology that powers ads on Amazon.com.

Retail 306

Retail Technology Information Operations 306

Retail TouchPoints

NOVEMBER 22, 2024

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores.

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Management Fulfillment Technology Operations 277

Retail TouchPoints

NOVEMBER 22, 2024

By bringing together fresh perspectives and advanced technology, we aim to inspire solutions that will push the boundaries of automation in warehouse logistics.” “At At Chewy, innovation isn’t just a goal — it’s in our DNA,” said Tim Foley, Senior Director of Fulfillment Technology at Chewy in a statement.

Improvements 289

Improvements Fulfillment Operations Mobile 289

Retail TouchPoints

OCTOBER 18, 2024

The first step in helping to prevent retail fraud, while fortifying the digital experience, is actually to face the fear of AI head-on and embrace the power of this emerging technology. It’s up to retailers to abate their fears and embrace the emerging technology, or risk getting beaten out by fraudsters, and ultimately, the competition.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

OCTOBER 29, 2024

The UK retailer already has deployed the changing room checkouts in 28 refurbished stores, including its Fosse Park flagship in Leicester, and plans to have the technology installed in more than 100 stores by 2028. If you want to be served by a colleague, that’s absolutely OK and you always can be.

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POS Clothing Technology Operations 273

Forrester eCommerce

JUNE 10, 2025

But in 2025, a new wave of converging technologies — from generative AI to adaptive edge intelligence — is making seamless, intuitive CX possible. After years of digital transformation, many companies still struggle with fragmented customer experiences.

Customer Experience 195

Customer Experience Technology Customer 195

Groove

DECEMBER 3, 2024

Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. Packed with insights and strategies, this episode is a must-listen for eCommerce professionals aiming to refine their retargeting strategies with identity resolution. Chapters: Introduction and Background - 00:34 What is Revenue Roll? -

eCommerce 375

eCommerce BigCommerce Shopify WooCommerce 375

Retail TouchPoints

OCTOBER 21, 2024

Investing in advanced technology is perhaps the most critical step in combating sophisticated refund fraud. Incorporating these technologies allows retailers to track suspicious patterns, identify fraudulent accounts and prevent abuse of refund policies. That’s where behavioral signals and location intelligence become crucial.

Retail 278

Retail Payment Services Technology Payments 278

Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. While the business side has rapidly adopted digital tools to engage consumers, the security side has often been locked into older technology.

Retail 277

Retail Technology Supplies Operations 277

Forrester eCommerce

DECEMBER 23, 2024

While AGI remains distant, the continuous evolution of these models highlights both opportunities and challenges for organizations working with AI technologies.

Technology 469

Technology Customer 469

Retail TouchPoints

JANUARY 10, 2025

Retail research and advisory firm Coresight Research has teamed up with NextRivet a digital innovation consultancy that specializes in retail real estate to launch CoreRivet , a new consultancy aimed at offering retail and real estate executives more client-centric advice and services around technology and other implementations.

Retail 287

Retail Technology Marketing Other 287

Retail TouchPoints

NOVEMBER 12, 2024

By leveraging this technology, retailers can transform the holiday shopping journey from a potential stress point into an opportunity for meaningful engagement and increased sales. This technology complements in-store experiences by allowing customers to quickly visualize variations not on display, such as different colors or sizes.

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Gifts Magazine Information Social Media 275

RetailWire

JUNE 11, 2025

The race to a frictionless big-box experience is officially on, and the member-obsessed culture at Costco means the technology has to “just work” before it scales. Longer term, insiders say the company is evaluating AI-powered exit arches similar to Sam’s Club’s Grapevine, Texas prototype, as well as smart-cart partnerships for bulky items.

Technology 89

Technology Payment Services Management Operations 89

Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item.

Improvements 311

Improvements Customer Experience Operations Technology 311

Retail TouchPoints

OCTOBER 10, 2024

A standard search bar is no longer the fastest path to purchase, rather we must use technology to adapt to customers’ individual preferences and needs,” said Suresh Kumar, Global CTO and Chief Development Officer at Walmartin a statement. “At Sam’s Club and Walmart International. Walmart plans to launch the U.S.

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Customer Technology Improvements Customer Experience 279

Retail TouchPoints

DECEMBER 5, 2024

The least we can do is set them up for success with the right technology. When it comes to technology, associates expect to log in to a POS application and use it just like any other app they use on a day-to-day basis. And, and, and… Are we expecting too much from store associates? Is that going to change anytime soon? Probably not.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

MARCH 10, 2025

Voice communication technology is key to building a more supportive environment because it allows team members to remain connected, even in the biggest stores where help could be situated far away. Arming them with the right technology can allow them to clearly ask for help and therefore give customers the best possible experience.

Retail 253

Retail Technology Events Improvements 253

Retail TouchPoints

JANUARY 30, 2025

The rise of AI, cloud technology, and composable architectures leaves no room for complacency. Because AI is at the forefront, and technology lifecycles are shrinking. That said, embracing new technological capabilities isnt just about avoiding catastrophe it’s also about gaining the competitive advantage.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

JANUARY 9, 2025

The company plans to integrate complementary strengths such as product design and sourcing capabilities, deep supplier relationships and a growing use of AI and data-driven technology to enhance supply chain and inventory management capabilities and deepen customer relationships.

Apparel 290

Apparel Supplies Fashion Outdoor 290