By Steven Berkovitz, OrderDynamics When presented with a need for a new technology capability, retailers are often faced with the decision of whether to ignore the need, or to rip-and-replace an existing system and purchase a whole new solution suite. MORE
In the age of the customer, technology and business leaders must start with an understanding of customer needs, then choose appropriate technologies to address those needs. But complex emerging technologies like artificial intelligence, automation, robotics, and the Internet of Things can be challenging to harness in service of customer need. MORE
It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience. MORE
It is such a pleasure to be back at Forrester, especially now when our firm is actively embracing and helping you, our customers, leverage new technologies to innovate and differentiate your business. After three years leading technology strategy and market development for Microsoft Azure and Equinix, what brought me back were three things: The value […]. MORE
Empowered by voice technology, data from past interactions, and pre-set commands, the devices understand a handful of phrases to answer questions, make purchases, and even get dinner going so it’s hot by the time they get home. Voice technology in banking. MORE
And building a technology road map for digital transformation presents greater difficulty than it might seem […]. age of the customer digital business digital transformation technology MORE
By Klaudia Tirico, Features Editor I was recently invited to check out Mastercard’s music-inspired, experiential pop-up shop in New York City — The Mastercard House — which hosted a variety of shopping and music events leading up to the Grammy awards that were held on Jan. The best part? MORE
Retailers that are embracing the rapidly advancing artificial intelligence, automated personalization technologies and machine learning are positioning themselves for the future. MORE
Why You Want Out-of-the-Box Retail Technology. Out-of-the-box retail technology reduces this burden. Out-of-the-Box retail technology means it is built as a cloud-based Software as a Service (SaaS) offering. MORE
Not surprisingly, machine learning technology was on full display this year at MRC Vegas. Using new self-directing machine-learning models, merchants are increasingly outsourcing significant but noncore operational tasks like writing fraud rules, case management, and even the financial risk itself. In many cases, retailers are simply not equipped with the rigorous data intelligence, rules, machine [… MORE
Here, we look at the 5 most exciting new technologies for online retail so you can stay current and keep customers happy. The post 5 Exciting New Technologies for Online Retail appeared first on ecomdash. What is the future of ecommerce? MORE
Planning and budgeting for the technology and services investments supporting these goals stands as a critical task for CMOs and will only get harder in the future. […]. At $90 Billion today and growing to $122 Billion by 2022, CMOs are pouring budgets into investments which align their organization’s operations with greater customer and experience focus. MORE
Critical to the success and profitability of self-service coin redemption, however, is understanding how the technology inside the machines can impact accuracy and reliability. Rail Sorting Technology. The most prevalent technology used in self-service coin machines today. MORE
But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […]. MORE
RevTech , a venture accelerator focused on developing early-stage retail technology companies, is hosting its 11 th semi-annual Tech Trends in Retail event in the flagship Neiman Marcus store in Dallas on April 5. MORE
Fulfillment Technologies & Innovations Changing the Game. Beyond a strong foundation – those ever-important, dependable order management and warehouse management technologies – what can we do to be proactive in today’s world of instant-fulfillment shopper expectations? MORE
With technology that creates a seamless shopping experience and insights from your data. Technology That Transforms The right application of cutting-edge technology not only improves the shopping experience — it helps drive revenue and build trust with your customers. MORE
Retail Technology Integration: How Important Is It? This based on how deep the retail technology integration was between several products – compared against the retailers/brands short term and long-term needs. Retail Technology Integration is Only One Part of the Puzzle. MORE
It was termed as one of the biggest technology failures of 2016. These are 3 big technology failures that, we think, 2017 will be remembered for. Technology UpdateIt is like only yesterday that Microsoft’s AI Bot ‘Tay’ went rouge on Twitter; the company had to shut it down. MORE
A strong omni-channel B2B customer strategy is vital for many manufacturers these days, but it must go beyond simply ensuring the online experience matches the offline experience, to fully support the buyer throughout the entire, often complex sales process – however they choose to buy, says Michiel Schipperus, CEO, Sana Commerce MORE
In their quest to become digital insurers, insurance carriers have a revolutionary opportunity to improve their businesses with new and emerging artificial intelligence (AI) technologies. It is certainly a balancing act to find that perfect peanut butter-and-jelly combination of operational efficiency and customer engagement, however I believe many insurance carriers to be up to the […]. artificial intelligence (AI) customer experience Insurance risk management MORE
Welcome to the final post in a four-part series I have been working on for the past few months. This series summarizes something I call the four basic forces of consumer behavior: emotion, tools, coordination, and conversation. These forces have compelled consumers to build their consumer tech stacks, the devices and software services that they […]. age of the customer MORE
Those that don’t keep up with the rapidly changing pace of technology will cease to be competitive and get left behind. business technology (BT) chief information officer (CIO) Innovation technology MORE
To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? MORE
Augmented reality is an ecommerce technology changing the way people buy online. E-commerce technology helps people choose products virtually We’ve seen how technologies are bringing to life strategies that help people choose products without experiencing them in person. MORE
Forrester just released a new report on mobile and new technology priorities for marketers, based on our latest global mobile executive survey. We found out that marketers: Fail to deliver on foundational mobile experiences. MORE
Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy. MORE
243 CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we made some big shifts in our research alignment. I moved […]. age of the customer MORE
Retailers are ramping up the use of new IoT technology and a growing number of connected devices to keep up with consumer demands, better interact with customers, conduct transactions securely and improve the efficiency of their operations. MORE
By Nick East, Zynstra If 2017 is to be remembered for anything it will surely be the dramatic increase of data breaches and cyberattacks reported in the media. MORE
By Klaudia Tirico, Features Editor While it may not be as glamorous as launching a new mobile app or introducing virtual reality, having a streamlined process in place for in-store technology deployments is critical to controlling costs and avoiding customer service headaches. MORE
Tech leaders bear the burden of bettering technology while avoiding common pitfalls like misinformation. the tech leaders of tomorrow and learn how you think technology. in their quest to shape and refine the role of technology. Guidance Tech Leaders Scholarship 2017. MORE
Amazon Go has been hyped for more than a year as the potential vanguard of cashier-less retailing, but it appears another tech giant is testing out the technology. Microsoft is working on cashier-less technology of its own. I think this technology may be divided by what Deloitte. MORE
As marketing campaigns become more and more technology driven, the roles of IT and digital marketing have begun to intermingle and blend. The post Improve IT Efficiency Through New Technology appeared first on Zmags. Ecommerce Best Practices ecommerce marketing technology MORE
I have dedicated my career to healthcare technology. Because I am passionate about putting the patient at the center of their care and believe technology is a catalytic agent that will help organizations achieve that goal. Forrester helps clients create customer-obsessed operating models. In healthcare, you need to be obsessed with your patients. If […]. age of the customer artificial intelligence (AI) cloud computing digital transformation healthcare MORE
Luckily there are mature technologies out there that can help. Enterprises are sitting on mountains of unstructured data – 61% have more than 100 Tb and 12% have more than 5 Pb! First, enterprise information architects should consider general purpose text analytics platforms. These are capable of handling most if not all text analytics use […]. MORE
there’s enough emerging technology in financial services to fill a whole alphabet book. Investing in emerging technology is one of the main […]. AI, blockchain, chatbot, digital identity, etc. MORE
Selling technology is hard. This means that technology sellers online must carry a wide swath of items at various price points, and be able to negotiate for the bigger deals. Here is how 4 various technology sites optimize for price, products and profitability. MORE
Retailers are delivering differentiated customer experiences through investment in store technology, people and process. Specifically, technology development and execution pose the most complex challenges and the greatest area of risk. MORE
I’m excited to announce that our list of top emerging technologies to watch in 2018 is out. 3d printing age of the customer chief information officer (CIO) emerging technology innovationIf you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […]. MORE
In their recent report, Gartner analyzed several emerging digital commerce technologies. Commerce has gone beyond the storefront with the emergence of new touchpoints and technologies. A DXP is your technology toolkit for creating digital experiences for your audience. MORE
The fundamental technology that underpins programmatic is solid: A global network of publishers and advertisers who are deeply concerned with quality and who conduct real-time bids to get the best ads they can in front of people. That second technology? The tale of two technologies. MORE
It’s about the interplay of human beings and technology in a service-oriented industry. As my friend’s rant indicated, human beings without technology are severely limited. But technology without human beings is worse than limited: it’s almost useless. MORE
Technology Related Topics 
Forrester eCommerce
MARCH 29, 2018
there’s enough emerging technology in financial services to fill a whole alphabet book. Investing in emerging technology is one of the main […]. AI, blockchain, chatbot, digital identity, etc.
Forrester eCommerce
JULY 11, 2018
I’m excited to announce that our list of top emerging technologies to watch in 2018 is out. 3d printing age of the customer chief information officer (CIO) emerging technology innovationIf you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […].
Forrester eCommerce
MAY 11, 2018
And building a technology road map for digital transformation presents greater difficulty than it might seem […]. age of the customer digital business digital transformation technology
Zmags
FEBRUARY 27, 2018
As marketing campaigns become more and more technology driven, the roles of IT and digital marketing have begun to intermingle and blend. The post Improve IT Efficiency Through New Technology appeared first on Zmags. Ecommerce Best Practices ecommerce marketing technology
BigCommerce
JUNE 20, 2017
Selling technology is hard. This means that technology sellers online must carry a wide swath of items at various price points, and be able to negotiate for the bigger deals. Here is how 4 various technology sites optimize for price, products and profitability.
Forrester eCommerce
JULY 9, 2018
Welcome to the final post in a four-part series I have been working on for the past few months. This series summarizes something I call the four basic forces of consumer behavior: emotion, tools, coordination, and conversation. These forces have compelled consumers to build their consumer tech stacks, the devices and software services that they […]. age of the customer
Forrester eCommerce
APRIL 30, 2018
In the age of the customer, technology and business leaders must start with an understanding of customer needs, then choose appropriate technologies to address those needs. But complex emerging technologies like artificial intelligence, automation, robotics, and the Internet of Things can be challenging to harness in service of customer need.
Forrester eCommerce
JUNE 14, 2018
Luckily there are mature technologies out there that can help. Enterprises are sitting on mountains of unstructured data – 61% have more than 100 Tb and 12% have more than 5 Pb! First, enterprise information architects should consider general purpose text analytics platforms. These are capable of handling most if not all text analytics use […].
Retail TouchPoints
NOVEMBER 10, 2017
To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial?
Retail TouchPoints
JUNE 1, 2018
Retailers are delivering differentiated customer experiences through investment in store technology, people and process. Specifically, technology development and execution pose the most complex challenges and the greatest area of risk.
Forrester eCommerce
MARCH 22, 2018
Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy.
Retail TouchPoints
AUGUST 28, 2017
By Steven Berkovitz, OrderDynamics When presented with a need for a new technology capability, retailers are often faced with the decision of whether to ignore the need, or to rip-and-replace an existing system and purchase a whole new solution suite.
Forrester eCommerce
JULY 27, 2017
It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience.
Forrester eCommerce
APRIL 30, 2018
It is such a pleasure to be back at Forrester, especially now when our firm is actively embracing and helping you, our customers, leverage new technologies to innovate and differentiate your business. After three years leading technology strategy and market development for Microsoft Azure and Equinix, what brought me back were three things: The value […].
Retail TouchPoints
APRIL 4, 2018
RevTech , a venture accelerator focused on developing early-stage retail technology companies, is hosting its 11 th semi-annual Tech Trends in Retail event in the flagship Neiman Marcus store in Dallas on April 5.
Retail TouchPoints
MARCH 27, 2018
By Klaudia Tirico, Features Editor While it may not be as glamorous as launching a new mobile app or introducing virtual reality, having a streamlined process in place for in-store technology deployments is critical to controlling costs and avoiding customer service headaches.
Forrester eCommerce
JULY 3, 2018
CIO: It’s Time To Step Up Your Technology Innovation Game In 2018, the CIO role team at Forrester has stepped up its emphasis on technology and technology innovation. Now we believe it’s time for you to up your game. At the beginning of the year, we made some big shifts in our research alignment. I moved […]. age of the customer
Retail TouchPoints
MARCH 5, 2018
Retailers are ramping up the use of new IoT technology and a growing number of connected devices to keep up with consumer demands, better interact with customers, conduct transactions securely and improve the efficiency of their operations.
Guidance
JUNE 28, 2017
Tech leaders bear the burden of bettering technology while avoiding common pitfalls like misinformation. the tech leaders of tomorrow and learn how you think technology. in their quest to shape and refine the role of technology. Guidance Tech Leaders Scholarship 2017.
Forrester eCommerce
AUGUST 17, 2017
But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […].
Forrester eCommerce
APRIL 24, 2018
Planning and budgeting for the technology and services investments supporting these goals stands as a critical task for CMOs and will only get harder in the future. […]. At $90 Billion today and growing to $122 Billion by 2022, CMOs are pouring budgets into investments which align their organization’s operations with greater customer and experience focus.
Retail TouchPoints
MAY 8, 2017
Retailers that are embracing the rapidly advancing artificial intelligence, automated personalization technologies and machine learning are positioning themselves for the future.
Retail TouchPoints
JANUARY 30, 2018
By Klaudia Tirico, Features Editor I was recently invited to check out Mastercard’s music-inspired, experiential pop-up shop in New York City — The Mastercard House — which hosted a variety of shopping and music events leading up to the Grammy awards that were held on Jan. The best part?
Retail TouchPoints
JUNE 20, 2018
Amazon Go has been hyped for more than a year as the potential vanguard of cashier-less retailing, but it appears another tech giant is testing out the technology. Microsoft is working on cashier-less technology of its own. I think this technology may be divided by what Deloitte.
PFS
APRIL 27, 2018
Fulfillment Technologies & Innovations Changing the Game. Beyond a strong foundation – those ever-important, dependable order management and warehouse management technologies – what can we do to be proactive in today’s world of instant-fulfillment shopper expectations?
Retail TouchPoints
APRIL 17, 2017
Critical to the success and profitability of self-service coin redemption, however, is understanding how the technology inside the machines can impact accuracy and reliability. Rail Sorting Technology. The most prevalent technology used in self-service coin machines today.
Forrester eCommerce
MARCH 21, 2018
In their quest to become digital insurers, insurance carriers have a revolutionary opportunity to improve their businesses with new and emerging artificial intelligence (AI) technologies. It is certainly a balancing act to find that perfect peanut butter-and-jelly combination of operational efficiency and customer engagement, however I believe many insurance carriers to be up to the […]. artificial intelligence (AI) customer experience Insurance risk management
OrderDynamics
JULY 3, 2018
Why You Want Out-of-the-Box Retail Technology. Out-of-the-box retail technology reduces this burden. Out-of-the-Box retail technology means it is built as a cloud-based Software as a Service (SaaS) offering.
Retail TouchPoints
FEBRUARY 2, 2018
By Nick East, Zynstra If 2017 is to be remembered for anything it will surely be the dramatic increase of data breaches and cyberattacks reported in the media.
Forrester eCommerce
JULY 13, 2018
Those that don’t keep up with the rapidly changing pace of technology will cease to be competitive and get left behind. business technology (BT) chief information officer (CIO) Innovation technology
OrderDynamics
OCTOBER 20, 2017
Retail Technology Integration: How Important Is It? This based on how deep the retail technology integration was between several products – compared against the retailers/brands short term and long-term needs. Retail Technology Integration is Only One Part of the Puzzle.
Retail TouchPoints
MAY 30, 2017
It’s about the interplay of human beings and technology in a service-oriented industry. As my friend’s rant indicated, human beings without technology are severely limited. But technology without human beings is worse than limited: it’s almost useless.
GetElastic
DECEMBER 12, 2017
Empowered by voice technology, data from past interactions, and pre-set commands, the devices understand a handful of phrases to answer questions, make purchases, and even get dinner going so it’s hot by the time they get home. Voice technology in banking.
GetElastic
AUGUST 2, 2017
Augmented reality is an ecommerce technology changing the way people buy online. E-commerce technology helps people choose products virtually We’ve seen how technologies are bringing to life strategies that help people choose products without experiencing them in person.
GetElastic
OCTOBER 25, 2017
In their recent report, Gartner analyzed several emerging digital commerce technologies. Commerce has gone beyond the storefront with the emergence of new touchpoints and technologies. A DXP is your technology toolkit for creating digital experiences for your audience.
ecomdash
MARCH 27, 2018
Here, we look at the 5 most exciting new technologies for online retail so you can stay current and keep customers happy. The post 5 Exciting New Technologies for Online Retail appeared first on ecomdash. What is the future of ecommerce?
ChannelSale
JANUARY 15, 2018
It was termed as one of the biggest technology failures of 2016. These are 3 big technology failures that, we think, 2017 will be remembered for. Technology UpdateIt is like only yesterday that Microsoft’s AI Bot ‘Tay’ went rouge on Twitter; the company had to shut it down.
Forrester eCommerce
APRIL 5, 2018
Not surprisingly, machine learning technology was on full display this year at MRC Vegas. Using new self-directing machine-learning models, merchants are increasingly outsourcing significant but noncore operational tasks like writing fraud rules, case management, and even the financial risk itself. In many cases, retailers are simply not equipped with the rigorous data intelligence, rules, machine […
Retail Technology Review
MAY 24, 2017
A strong omni-channel B2B customer strategy is vital for many manufacturers these days, but it must go beyond simply ensuring the online experience matches the offline experience, to fully support the buyer throughout the entire, often complex sales process – however they choose to buy, says Michiel Schipperus, CEO, Sana Commerce
Liveintent
JULY 2, 2018
The fundamental technology that underpins programmatic is solid: A global network of publishers and advertisers who are deeply concerned with quality and who conduct real-time bids to get the best ads they can in front of people. That second technology? The tale of two technologies.
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