INDUSTRY INSIGHTS YOUR PEERS ARE READING
Technology is the driving force behind ecommerce and as new tech is discovered, ecommerce has the ability to change and ultimately improve. As exciting new technology is created, businesses can take advantage of it to further personalize their company and online presence. MORE
By Steven Berkovitz, OrderDynamics When presented with a need for a new technology capability, retailers are often faced with the decision of whether to ignore the need, or to rip-and-replace an existing system and purchase a whole new solution suite. MORE
Our Forrester Tech Tide™ aims to help companies make investments in video technologies for customer and employee experiences. We’re currently fielding a survey for vendors, end users, and experts who use video technologies. MORE
In the age of the customer, technology and business leaders must start with an understanding of customer needs, then choose appropriate technologies to address those needs. But complex emerging technologies like artificial intelligence, automation, robotics, and the Internet of Things can be challenging to harness in service of customer need. MORE
And building a technology road map for digital transformation presents greater difficulty than it might seem […]. age of the customer digital business digital transformation technology MORE
business technology (BT) digital transformation technologyWhat does the term “Digital Transformation” mean to you? Is it about digital customer experiences? Digital operations? Transforming business models? Leveraging software ecosystems? Is it a floor wax? A dessert topping? Digital Transformation” as a term loses meaning when it involves everything under the sun. Over the past few years, we’ve seen companies label anything and everything as “Digital Transformation”. No […]. MORE
I’m excited to share that our evaluation of loyalty technology providers — The Forrester Wave™: Loyalty Technology Platforms, Q2 2019 — is now live. In our 28-criterion evaluation, we identified the top 13 loyalty technology vendors – Aimia, Annex Cloud, Brierley+Partners, Cheetah Digital, Clutch, Collinson, Comarch, CrowdTwist, Epsilon, ICF Next, Kobie, Merkle/HelloWorld, and SessionM – […]. MORE
In this two-part series, Mark Grannan and I break down the technologies into four categories: users, assets, workflow, and delivery. We get a lot of questions from clients about the differences between digital asset management (DAM) and web content management systems (web CMSes). MORE
I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative. chief information officer (CIO) AI big data digital transformation emerging technology manufacturing MORE
Employee experience (EX) is top of mind for today’s companies. As we detailed in our report “Why EX? Why Now?” ” investments in EX yield both tangible and intangible business results such as reduced recruiting costs, lower attrition, higher employee work performance, and increased discretionary effort. The question still remains, though: What elements should businesses focus […]. employee experience MORE
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The excess of adtech and martech such as demand-side platforms (DSPs) and data management platforms (DMPs) gives marketers all the control and insights required to run efficient and effective media campaigns. MORE
Venture capital and private equity spending on security technology reached an all-time high in 2018. Currently, this emerging technology market sector stands at about $31B in total funding. MORE
Over the past several months, I’ve spoken to dozens of Forrester clients about many emerging technologies. A common thread that I’ve observed is they all need help seeing around the corner, identifying the next “big thing” before it becomes the next big thing. MORE
By Geetanjali Sarna and Amit Prabhakar Gaitonde , Wipro Despite the growing use of technology in all facets of life, fashion retail has continued to play it safe when it comes to utilizing technology to further innovation and the customer experience. MORE
With technology that creates a seamless shopping experience and insights from your data. Technology That Transforms The right application of cutting-edge technology not only improves the shopping experience — it helps drive revenue and build trust with your customers. MORE
We have always been dubious that CDOs without deep technology expertise […]. Is There A Resurgence For The CIO Role? MORE
Technology has changed virtually everything: The way we work, the way we live, the way we play and at a basic level, how humans relate to each other. business technology (BT) business technology resiliency emerging technology Information Technology promoted MORE
Welcome to the final post in a four-part series I have been working on for the past few months. This series summarizes something I call the four basic forces of consumer behavior: emotion, tools, coordination, and conversation. These forces have compelled consumers to build their consumer tech stacks, the devices and software services that they […]. age of the customer MORE
To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? MORE
Making sense of the enterprise marketing technology (EMT) landscape can easily overwhelm even the most dedicated martech aficionado. 2018’s “Martech 5000” is astonishingly closer to 7,000 vendors, rendering vendor differentiation difficult and vendor selection a nightmare. MORE
Forrester just released a new report on mobile and new technology priorities for marketers, based on our latest global mobile executive survey. We found out that marketers: Fail to deliver on foundational mobile experiences. MORE
Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy. MORE
243 
Astound Commerce, the digital commerce agency and systems integrator, has been chosen to develop a pre-built integration or ‘cartridge’ for eShopWorld, the global commerce company that provides a technology platform to brands and retailers that wish to sell online into global markets. MORE
These business demands mean that technologies developed a decade ago are no longer able to serve the demands of today and tomorrow. Enterprises have a variety of applications; the sheer scale of data volumes, data types, and business processes associated with them are putting unprecedented pressure on storage infrastructure. The once stodgy world of storage [… MORE
201 
In the second part of our series we take a look at workflow and delivery and where digital asset management and web content management systems excel. If you haven’t seen the first part of our analysis, make sure you check it out. Do you need more help? MORE
chief information officer (CIO) emerging technology Innovation innovation management business strategy digital strategy employee experience innovationNearly half of the firms we survey are prioritizing innovation as key to their business strategy. MORE
As marketing campaigns become more and more technology driven, the roles of IT and digital marketing have begun to intermingle and blend. The post Improve IT Efficiency Through New Technology appeared first on Zmags. Ecommerce Best Practices ecommerce marketing technology MORE
I’ve been thinking a lot about exponential technology and asking myself: “Is disruptive change due to ‘Moore’s Law’ done?” business value chief information officer (CIO) emerging technology innovation Quantum ComputingNewsweek recently proclaimed, “The Future Is Uncertain As Moore’s Law Comes To An End.” However, while most experts agree that silicon transistors will stop shrinking around 2021, this doesn’t mean Moore’s Law is dead in spirit […]. MORE
I have dedicated my career to healthcare technology. Because I am passionate about putting the patient at the center of their care and believe technology is a catalytic agent that will help organizations achieve that goal. Forrester helps clients create customer-obsessed operating models. In healthcare, you need to be obsessed with your patients. If […]. age of the customer artificial intelligence (AI) cloud computing digital transformation healthcare MORE
As mobile becomes the default shopping device, Plobal gets on board the Shopify Plus Technology Partner Program to help high-volume merchants increase mobile revenues by engaging their most loyal customers. Internet Retailing Mobile Computers MORE
there’s enough emerging technology in financial services to fill a whole alphabet book. Investing in emerging technology is one of the main […]. AI, blockchain, chatbot, digital identity, etc. MORE
Selling technology is hard. This means that technology sellers online must carry a wide swath of items at various price points, and be able to negotiate for the bigger deals. Here is how 4 various technology sites optimize for price, products and profitability. MORE
In our new Forrester Tech Tide™ on video technologies for customer and employee experience, we took a look at 18 technologies that support video initiatives. Read the report to find out more about those technologies, and listen to the podcast below for a quick summary. MORE
I’m excited to announce that our list of top emerging technologies to watch in 2018 is out. 3d printing age of the customer chief information officer (CIO) emerging technology innovationIf you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […]. MORE
Retailers are slowly moving beyond omnichannel fulfillment capabilities in stores to invest in digital store technologies that empower store associates, improve customers’ engagement, and enhance store operations. MORE
Talent, operations, technology, and data make up your base pairs. advanced analytics architecture & technology strategy artificial intelligence (AI) business technology (BT) data insights digital business emerging technology smart business symbiotic technology MORE
Technology Related Topics Retail Technology Review
MARCH 12, 3500
As mobile becomes the default shopping device, Plobal gets on board the Shopify Plus Technology Partner Program to help high-volume merchants increase mobile revenues by engaging their most loyal customers. Internet Retailing Mobile Computers
Retail Technology Review
FEBRUARY 5, 5700
Astound Commerce, the digital commerce agency and systems integrator, has been chosen to develop a pre-built integration or ‘cartridge’ for eShopWorld, the global commerce company that provides a technology platform to brands and retailers that wish to sell online into global markets.
Forrester eCommerce
MARCH 14, 2019
The excess of adtech and martech such as demand-side platforms (DSPs) and data management platforms (DMPs) gives marketers all the control and insights required to run efficient and effective media campaigns.
Forrester eCommerce
FEBRUARY 11, 2019
business technology (BT) digital transformation technologyWhat does the term “Digital Transformation” mean to you? Is it about digital customer experiences? Digital operations? Transforming business models? Leveraging software ecosystems? Is it a floor wax? A dessert topping? Digital Transformation” as a term loses meaning when it involves everything under the sun. Over the past few years, we’ve seen companies label anything and everything as “Digital Transformation”. No […].
Forrester eCommerce
JANUARY 14, 2019
Venture capital and private equity spending on security technology reached an all-time high in 2018. Currently, this emerging technology market sector stands at about $31B in total funding.
Forrester eCommerce
NOVEMBER 6, 2018
Our Forrester Tech Tide™ aims to help companies make investments in video technologies for customer and employee experiences. We’re currently fielding a survey for vendors, end users, and experts who use video technologies.
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Forrester eCommerce
OCTOBER 26, 2018
Making sense of the enterprise marketing technology (EMT) landscape can easily overwhelm even the most dedicated martech aficionado. 2018’s “Martech 5000” is astonishingly closer to 7,000 vendors, rendering vendor differentiation difficult and vendor selection a nightmare.
Forrester eCommerce
NOVEMBER 7, 2018
In this two-part series, Mark Grannan and I break down the technologies into four categories: users, assets, workflow, and delivery. We get a lot of questions from clients about the differences between digital asset management (DAM) and web content management systems (web CMSes).
Forrester eCommerce
JANUARY 31, 2019
In our new Forrester Tech Tide™ on video technologies for customer and employee experience, we took a look at 18 technologies that support video initiatives. Read the report to find out more about those technologies, and listen to the podcast below for a quick summary.
Forrester eCommerce
JANUARY 18, 2019
Retailers are slowly moving beyond omnichannel fulfillment capabilities in stores to invest in digital store technologies that empower store associates, improve customers’ engagement, and enhance store operations.
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Forrester eCommerce
MARCH 29, 2018
there’s enough emerging technology in financial services to fill a whole alphabet book. Investing in emerging technology is one of the main […]. AI, blockchain, chatbot, digital identity, etc.
|
Zmags
FEBRUARY 27, 2018
As marketing campaigns become more and more technology driven, the roles of IT and digital marketing have begun to intermingle and blend. The post Improve IT Efficiency Through New Technology appeared first on Zmags. Ecommerce Best Practices ecommerce marketing technology
Forrester eCommerce
MAY 11, 2018
And building a technology road map for digital transformation presents greater difficulty than it might seem […]. age of the customer digital business digital transformation technology
Forrester eCommerce
SEPTEMBER 24, 2018
I’ve been thinking a lot about exponential technology and asking myself: “Is disruptive change due to ‘Moore’s Law’ done?” business value chief information officer (CIO) emerging technology innovation Quantum ComputingNewsweek recently proclaimed, “The Future Is Uncertain As Moore’s Law Comes To An End.” However, while most experts agree that silicon transistors will stop shrinking around 2021, this doesn’t mean Moore’s Law is dead in spirit […].
Forrester eCommerce
MAY 5, 2018
I have dedicated my career to healthcare technology. Because I am passionate about putting the patient at the center of their care and believe technology is a catalytic agent that will help organizations achieve that goal. Forrester helps clients create customer-obsessed operating models. In healthcare, you need to be obsessed with your patients. If […]. age of the customer artificial intelligence (AI) cloud computing digital transformation healthcare
Forrester eCommerce
JULY 11, 2018
I’m excited to announce that our list of top emerging technologies to watch in 2018 is out. 3d printing age of the customer chief information officer (CIO) emerging technology innovationIf you are a client, you can download the report here; if not, here is a quick video blog. It explains what’s different about this year’s report and how we came up with our list. It further contains […].
Forrester eCommerce
APRIL 9, 2019
I’m excited to share that our evaluation of loyalty technology providers — The Forrester Wave™: Loyalty Technology Platforms, Q2 2019 — is now live. In our 28-criterion evaluation, we identified the top 13 loyalty technology vendors – Aimia, Annex Cloud, Brierley+Partners, Cheetah Digital, Clutch, Collinson, Comarch, CrowdTwist, Epsilon, ICF Next, Kobie, Merkle/HelloWorld, and SessionM – […].
Forrester eCommerce
FEBRUARY 14, 2019
Employee experience (EX) is top of mind for today’s companies. As we detailed in our report “Why EX? Why Now?” ” investments in EX yield both tangible and intangible business results such as reduced recruiting costs, lower attrition, higher employee work performance, and increased discretionary effort. The question still remains, though: What elements should businesses focus […]. employee experience
Retail TouchPoints
SEPTEMBER 25, 2017
With technology that creates a seamless shopping experience and insights from your data. Technology That Transforms The right application of cutting-edge technology not only improves the shopping experience — it helps drive revenue and build trust with your customers.
Retail TouchPoints
OCTOBER 12, 2018
By Geetanjali Sarna and Amit Prabhakar Gaitonde , Wipro Despite the growing use of technology in all facets of life, fashion retail has continued to play it safe when it comes to utilizing technology to further innovation and the customer experience.
ecomdash
APRIL 4, 2019
Technology is the driving force behind ecommerce and as new tech is discovered, ecommerce has the ability to change and ultimately improve. As exciting new technology is created, businesses can take advantage of it to further personalize their company and online presence.
BigCommerce
JUNE 20, 2017
Selling technology is hard. This means that technology sellers online must carry a wide swath of items at various price points, and be able to negotiate for the bigger deals. Here is how 4 various technology sites optimize for price, products and profitability.
Forrester eCommerce
AUGUST 20, 2018
Over the past several months, I’ve spoken to dozens of Forrester clients about many emerging technologies. A common thread that I’ve observed is they all need help seeing around the corner, identifying the next “big thing” before it becomes the next big thing.
Forrester eCommerce
AUGUST 8, 2018
I recently published a report — “Emerging Technologies Are Transforming ‘Made In China’” — in which I discuss how manufacturing CIOs should leverage emerging technologies to drive their transformation under the “Made in China 2025” initiative. chief information officer (CIO) AI big data digital transformation emerging technology manufacturing
Forrester eCommerce
FEBRUARY 23, 2018
Forrester just released a new report on mobile and new technology priorities for marketers, based on our latest global mobile executive survey. We found out that marketers: Fail to deliver on foundational mobile experiences.
Retail TouchPoints
NOVEMBER 10, 2017
To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial?
Forrester eCommerce
APRIL 30, 2018
In the age of the customer, technology and business leaders must start with an understanding of customer needs, then choose appropriate technologies to address those needs. But complex emerging technologies like artificial intelligence, automation, robotics, and the Internet of Things can be challenging to harness in service of customer need.
Forrester eCommerce
APRIL 18, 2019
We have always been dubious that CDOs without deep technology expertise […]. Is There A Resurgence For The CIO Role?
Retail TouchPoints
AUGUST 28, 2017
By Steven Berkovitz, OrderDynamics When presented with a need for a new technology capability, retailers are often faced with the decision of whether to ignore the need, or to rip-and-replace an existing system and purchase a whole new solution suite.
Forrester eCommerce
JULY 9, 2018
Welcome to the final post in a four-part series I have been working on for the past few months. This series summarizes something I call the four basic forces of consumer behavior: emotion, tools, coordination, and conversation. These forces have compelled consumers to build their consumer tech stacks, the devices and software services that they […]. age of the customer
Forrester eCommerce
FEBRUARY 4, 2019
These business demands mean that technologies developed a decade ago are no longer able to serve the demands of today and tomorrow. Enterprises have a variety of applications; the sheer scale of data volumes, data types, and business processes associated with them are putting unprecedented pressure on storage infrastructure. The once stodgy world of storage […
Forrester eCommerce
MARCH 1, 2019
Talent, operations, technology, and data make up your base pairs. advanced analytics architecture & technology strategy artificial intelligence (AI) business technology (BT) data insights digital business emerging technology smart business symbiotic technology
Forrester eCommerce
DECEMBER 4, 2018
In the second part of our series we take a look at workflow and delivery and where digital asset management and web content management systems excel. If you haven’t seen the first part of our analysis, make sure you check it out. Do you need more help?
Forrester eCommerce
JANUARY 30, 2019
Technology has changed virtually everything: The way we work, the way we live, the way we play and at a basic level, how humans relate to each other. business technology (BT) business technology resiliency emerging technology Information Technology promoted
Forrester eCommerce
MARCH 22, 2018
Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy.
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