Retail TouchPoints

JULY 9, 2024

“Expanding our portfolio to in-store media is an important development in our journey to be a best-in-class retail media network, offering full-funnel, omnichannel solutions for our brand partners,” said John Storms, General Manager and Head of Retail Media at Lowe’s in a statement.

Retail 267

Retail Omnichannel Channel Improvements 267

Forrester eCommerce

JULY 18, 2024

Read key insights from Sucharita Kodali and Delilah Gonzalez on how major retailers competed with Amazon's Prime Day 2024 event.

Retail 251

Retail Events Consumer Customer 251

Retail TouchPoints

JULY 16, 2024

Within the retail industry, staff training, teaching and upskilling is a widely recognized challenge. Several factors play into this, and unfortunately, things aren’t getting easier for educators in retail. First, the retail industry continuously demonstrates some of the highest staff turnover rates , especially for frontline workers.

Retail 252

Retail Operations Document Management 252

Retail TouchPoints

APRIL 23, 2024

Saks has joined peers like Nordstrom and Macy’s by launching a retail media network that will enable its brand partners to connect more directly with the Saks customer base through digital advertising. As Saks noted in its announcement, the retailer is one of the first in the luxury space to introduce a retail media offering.

Retail 261

Retail Customer Data Customer Experience eCommerce 261

Retail TouchPoints

JUNE 12, 2024

“Less is more” appears to be the new mantra for retailers and QSRs when it comes to square footage for their stores and restaurants. Why Mixed-Use Developments are Becoming Prime Retail Real Estate The trend toward smallness applies not only to individual retailers but to the massive malls that have traditionally housed them.

Retail 290

Retail Consumer Marketing Customer 290

Retail TouchPoints

JUNE 20, 2024

Berrios , a furniture and appliance retailer celebrating its 50 th anniversary, will deploy SaaS technology from Storis designed to optimize inventory management, improve sales processes and deliver a seamless omnichannel experience to customers. Together, we are poised to set a new standard in the furniture retail industry.”

Management 203

Management Retail Omnichannel Customer Experience 203

Retail TouchPoints

JULY 1, 2024

Both DTC brands and traditional retailers have seen better days. Unsurprisingly, major retailers always have struggled to keep up with how, where and when Gen Z and young millennials buy things. In fact, I’ve seen a senior leader at a major retailer call successful DTC brands “ankle biters” — both sides are “ frenemies ” at best.

Social Media 277

Social Media Retail Shipping Costs Customer Loyalty 277

Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC.

Payments 310

Payments Payment Services Retail Channel 310

Forrester eCommerce

JULY 2, 2024

As retail media networks have grown and diversified, so have the problems in adtech. Retail owned and operated properties like displays in a Walgreens, audio broadcast in a Wal-mart store or a banner ad on […]

Presentation 251

Presentation Retail Operations B2C 251

Retail TouchPoints

JUNE 14, 2024

The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide. Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019.

Retail 300

Retail Download Customer Experience Supplies 300

Retail TouchPoints

JUNE 21, 2024

In today’s global economy, the demand for sustainable business practices is rising, particularly in the retail industry. Consumers are increasingly aware and conscious of the social, environmental and human rights impacts of their purchases, prompting retailers to rethink their supply chain strategies.

Supplies 305

Supplies Retail Recommendation Fashion 305

Retail TouchPoints

JANUARY 24, 2024

This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. The move toward experiential shopping is vital in bringing people back to physical retail spaces, creating an emotional connection that can’t be found while online shopping.

Retail 333

Retail Leisure Omnichannel Department Stores 333

Forrester eCommerce

NOVEMBER 22, 2023

Retail media's challenges signal growing pains unlike to other channels. Read more on Forrester's insights for this holiday season.

Retail 421

Retail Channel Other B2C 421

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Despite the importance of multilingual support, most retailers aren’t equipped to provide it.

Retail 318

Retail Customer Experience Customer Retention Technology 318

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025.

Retail 315

Retail SEO Operations Consumer Goods 315

Retail TouchPoints

MARCH 12, 2024

Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built).

Retail 274

Retail Fashion Operations eCommerce 274

Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center.

Sporting Goods 272

Sporting Goods Retail Other Customer Experience 272

Retail TouchPoints

JANUARY 29, 2024

These are certainly applicable to what we’re seeing in the retail industry right now. We’re seeing a resurgence of retailers placing focus back on their physical stores. Every day, the latest retail headlines are focused on the entrance or expansion of physical retail environments, including Kohl’s , Toys ‘R’ Us , Mizzen+Main and more.

Retail 311

Retail Toys Fashion Customer 311

Retail TouchPoints

MAY 23, 2024

Board Director Muhammad Umair has been named President and Interim CEO as the retailer seeks a permanent replacement for Elfers. Umair, who joined the board in February 2024, was most recently a Senior Advisor for Origin Funding Partners, a global trade finance fund. He also has held senior positions at Armacom and Ernst & Young.

Retail 256

Retail 256

Retail TouchPoints

JULY 5, 2024

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model. Realistically, outages are not a problem we’re going to completely solve.

Payment Services 276

Payment Services Retail Customer Experience Operations 276

Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. But even as retail media networks have proliferated , ad buyers still are limited in how many they can participate in. A lack of standardization across the retail media ecosystem. The culprit?

Retail 277

Retail X-cart Banking Definition 277

Retail TouchPoints

JULY 9, 2024

Like many industries, retail is currently experiencing a talent shortage. in the last 12 months, retail vacancies are up 11.6% Retail jobs tend to stay open longer, too: In the last 12 months, the median duration of a retail vacancy listing was 27 days — 68% longer than the median listing length for the U.S. overall (16.1

Retail 256

Retail Technology Customer Management 256

Retail TouchPoints

MARCH 14, 2024

Retailers that have recently launched their own retail media businesses should learn from what the established leaders already do. In this way, retailers will act more like media houses and thus engender the trust of CPG advertisers. retailers all offer.

Retail 308

Retail Omnichannel Consumer Channel 308

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

Retail 296

Retail Social Media Multi-channel Channel 296

Retail TouchPoints

JUNE 10, 2024

But in the world of retail, innovators have the power and potential to do so much more: they drive cutting-edge tech implementations, unlock new revenue opportunities and help drive a brand into a new era of relevance and impact. This year’s Retail Innovator Award winners represent all of this — and more.

Retail 297

Retail Operations eCommerce Management 297

Retail TouchPoints

MAY 9, 2024

Disney Advertising and Walmart ’s retail media division Walmart Connect are teaming up to bring retail media insights to Disney’s streaming TV platforms, including Hulu and Disney+ , for programmatic advertising campaigns and measurement. Approximately 145 million customers shop with us online and in stores weekly.

Consumer Electronics 279

Consumer Electronics Retail Omnichannel Electronics 279

Retail TouchPoints

JUNE 19, 2024

Four years after the pandemic roiled the retail industry and disrupted supply chains in previously unimaginable ways, retailers across the country are still recovering. That is leading many retailers to consider outsourcing their warehousing and logistics to third parties. Identify the pain point they are trying to relieve.

Retail 260

Retail Supplies Document Management 260

Retail TouchPoints

JUNE 6, 2024

With retail media ad spend projected to reach $140 billion this year, companies outside of retail seeking new revenue streams have an opportunity to dominate the next wave of media networks. Media networks are a proven revenue model that retailers have dominated over the last decade. This is the data brand advertisers want.

Retail 270

Retail Travel Customer Experience Multichannel 270

Retail TouchPoints

JUNE 17, 2024

now has a name: Phoenix Retail. The partners came together in April 2024 with a buyout offer for the fashion retailer — which includes the Express , Bonobos and UpWest brands — following Express’ Chapter 11 bankruptcy filing. The partnership transformed Express, Inc. to buy Rag & Bone.

Retail 248

Retail Fashion Toys Operations 248

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. This has so far been extremely useful for retailers to manage inventory and monitor products in cases of shoplifting.

Retail 276

Retail Clothing Events Games 276