Forrester eCommerce

FEBRUARY 23, 2024

We share some of the top retail commerce initiatives retail business pros will invest in for 2024.

Retail 417

Retail Customer 417

Retail TouchPoints

NOVEMBER 27, 2024

The past year has been brutal for big retailers when it comes to cybercrime. Retailers must adapt and expand their security capabilities to provide the necessary protection. Despite the many security tech stacks retailers employ, AI has made these attacks both more frequent and more sophisticated. trillion in 2023.)

Retail 261

Retail Technology Supplies Management 261

Groove

OCTOBER 22, 2024

An omnichannel retail strategy serves as a powerful way for your eCommerce store to reach a wider audience of shoppers. When combined with eCommerce website management services for cross-channel eCommerce, these platforms can be highly valuable to anyone wanting to implement an omnichannel retail strategy.

eCommerce Platforms 325

eCommerce Platforms Omnichannel Online Retail Multi-channel 325

Forrester eCommerce

OCTOBER 24, 2023

Despite diminishing pandemic-related excess savings, rising interest rates, and the resumption of student loan payments, US retail sales will continue their growth in the 2023 holiday season. Read more of Forrester Principal Forecast Analyst, Jitender Miglani's insight in this blog.

Retail 418

Retail Blog Online Retail Consumer 418

Forrester eCommerce

OCTOBER 4, 2023

The retail holiday season is already well underway, and to help you prepare for your busiest season, we’re kicking off our fifth annual “Holiday Prep” blog series.

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Blog Retail Customer 435

Forrester eCommerce

OCTOBER 2, 2023

This week, Costco joined the list of retailers looking to capture the hearts and minds of consumers who are frustrated with their healthcare experience. Costco announced a partnership with Sesame, a healthcare marketplace that connects consumers with clinicians across 50 states.

Subscription 416

Subscription Retail Consumer Customer 416

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. As a result, the retail and consumer industries have become an attractive target for cybercriminals, with research revealing that in 2023, retail and wholesale accounted for 11% of cybersecurity incidents. million last year.

Retail 228

Retail Payment Services Consumer Operations 228

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop.

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Events Omnichannel Retail Workshop 233

Retail TouchPoints

DECEMBER 4, 2024

But as many brands have learned, the major growth unlock for Calpak’s next phase was physical retail — especially given the highly visual and tactile nature of its category. Los Angeles is the home of our main demo — we have about one million active users” in the area, Shin said in an interview with Retail TouchPoints. “We

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Travel Retail Demo Accessories 243

Retail TouchPoints

SEPTEMBER 12, 2024

Retail TouchPoints interviewed 12 experts who shared their predictions for the 2024 holiday season. During the upcoming Retail Strategy & Planning Series , experts will explore these trends further to identify top tips and tactics for driving holiday sales results. In the key grocery category, Placer.ai A recent Placer.ai

Retail 290

Retail Merchant Services Channel Consumer 290

Retail TouchPoints

DECEMBER 6, 2024

The holiday season is undoubtedly one of the most competitive times for retailers and brands vying for shoppers attention and share of wallet. Unlike third-party data, which is often aggregated from external sources and may not be as precise, first-party data comes directly from the retailer, which knows their shopper best. of all U.S.

Retail 214

Retail Sporting Goods Gifts Marketing 214

Retail TouchPoints

NOVEMBER 5, 2024

Retailers can avoid this problem by tapping into customer authentication psychology. Retail lags in authentication modernization, but not because providers aren’t interested in upgrading. As a retailer, your login process affects customer behavior and loyalty. times per day on average.

Payment Services 253

Payment Services Customer Customer Retention Retail 253

Retail TouchPoints

OCTOBER 16, 2024

Artificial intelligence is rapidly transforming how retailers set prices, sparking public debate and drawing regulatory attention. The Rise of AI in Retail Pricing The adoption of AI in retail pricing is accelerating. retailers currently use AI in their strategies, with 97% planning to increase investments in 2024.

Consumer 264

Consumer Retail Recommendation Customer Loyalty 264

Retail TouchPoints

SEPTEMBER 5, 2024

But it’s not quite new to retailers. Even many tech-savvy retailers are struggling to keep up. Large Graphical Models (LGMs) are another gen AI technology – and they’re particularly well-suited to enable retailers to uncover patterns, predict granular business outcomes and make good decisions as a result.

Retail 284

Retail Reference Social Media Technology 284

Retail TouchPoints

SEPTEMBER 27, 2024

Julie Rosen, President of Retail at Bath & Body Works , will leave the company by “mutual agreement,” as the retailer eliminates her role. The retailer also reaffirmed its guidance for its fiscal 2024, which will end in March 2025. 3, 2024, the retailer reported net sales of $1.53 million in net sales for fiscal 2023.

Retail 257

Retail Operations Management Customer 257

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 239

Management Retail Merchant Services Operations 239

Retail TouchPoints

NOVEMBER 21, 2024

However, this year, you and retailers are facing the same problem: a quirk of the calendar means there are only 27 days between Thanksgiving and Christmas, five fewer days than usual, so retailers have a number of tricky balancing acts they’ll need to pull off to make sure it really is the most wonderful time of the year.

Shipping Costs 215

Shipping Costs Retail Toys Games 215

Retail TouchPoints

OCTOBER 17, 2024

As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and customer service. Today’s retailers have every incentive to ensure all customer inquiries are promptly and adequately addressed.

Retail 253

Retail Customer Data Social Media Technology 253

Retail TouchPoints

AUGUST 23, 2024

The 2024 Verizon Data Breach Investigations Report notes that there were 725 known data breach incidents in the retail sector for the year ending in late October 2023. It can also prevent a retailer from being able to trade by removing access to critical POS, inventory or financial systems.

Payment Services 291

Payment Services Retail Operations Management 291

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. One technology that helps retailers achieve this is Radio Frequency Identification (RFID). For customers.

Technology 219

Technology Consumer Payment Services Retail 219

Retail TouchPoints

NOVEMBER 1, 2024

When you think of any major retailer, you probably immediately imagine a personality, a distinct vibe, or something about the company that sets it apart in the marketplace. A strong employer brand is an asset in the highly competitive retail job market, helping companies stand out and hire the best candidates.

Retail 224

Retail Social Media Management Improvements 224

Retail TouchPoints

OCTOBER 21, 2024

retailers, costing billions of dollars annually. To make the issue worse, this trend shows no sign of slowing down, as fraudsters continue to develop new and innovative methods to exploit retail systems. As the threat continues to grow, DTC retailers must take proactive steps to protect their bottom line.

Retail 249

Retail Payment Services Technology Payments 249

Retail TouchPoints

NOVEMBER 26, 2024

“We are committed to providing consumers with unparalleled comfort, and in this new store, that includes offering comfortable, inspiring shopping experiences that are tailored to their unique lifestyle preferences,” said Rebecca Reeder, President of Retail La-Z-Boy Furniture Galleries in a statement.

Retail 229

Retail Omnichannel Customer eCommerce 229

Retail TouchPoints

NOVEMBER 27, 2024

UK-based JD Sports has acquired Groupe Courir , a 323 -store sneaker retailer with locations in France, Spain, Belgium, the Netherlands, Portugal and Luxembourg. JD Sports has a tradition of growing through acquisition: the retailer had purchased Finish Line in March 2018 for $558 million , and in April 2024 JD Sports purchased U.S.

Retail 255

Retail Fashion Operations Customer 255

Forrester eCommerce

FEBRUARY 26, 2024

We just released an evaluation of more than a dozen AI and automation solutions and mapped them according to maturity and utility.

Technology 435

Technology Retail Customer 435

Retail TouchPoints

SEPTEMBER 4, 2024

Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. This is especially true for retail companies, which rely heavily on data to forecast demand, manage inventory and obtain a unified view of their customers across all channels.

Omnichannel 262

Omnichannel Retail Point of Sale Technology 262

Retail TouchPoints

OCTOBER 2, 2024

Every interaction between a consumer and a brand is part of the overall retail experience. Understanding each of these touch points is critical for retailers to create the experiences that consumers desire. In today’s competitive retail world, static, broken, disconnected experiences won’t cut it. So the stage is set.

Retail 242

Retail Information Mobile Consumer 242

Forrester eCommerce

OCTOBER 24, 2024

As retailers brace for a challenging 2025, technology will play a crucial role in offsetting the impact of waning consumer demand on their business.

Retail 221

Retail Technology Consumer 221

Forrester eCommerce

SEPTEMBER 3, 2024

Walmart leads Forrester’s 2023 US retailer ranking, with Amazon in second. The top 10, representing 38% of total retail sales, remain unchanged from 2022.

Retail 273

Retail Customer 273

Retail TouchPoints

AUGUST 19, 2024

The fate of retail performance for the second half of 2024 is anything but certain. This counterintuitive trend has sparked debate among economists, analysts and retail executives about the sustainability of current spending patterns. Retailers should look to Facebook as an example. When will Americans stop spending?

Retail 287

Retail Customer Loyalty Consumer Social Media 287