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Global survey shows surge in Christmas holiday shopping due to product shortage and lockdown fears

Retail Technology Review

Critical Issues Internet Retailing Retail Supply ChainAccording to a new survey* of 1,000 UK consumers carried out on behalf of JRNI, over half (56%) of consumers plan to do their Christmas holiday shopping early in 2021 due to fears of empty shelves and further lockdown measures.

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Online payment fraud losses to exceed $206 billion over the next five years; driven by identity fraud

Retail Technology Review

Surveillance and Security Internet Retailing Critical IssuesA new study from Juniper Research has found that merchant losses to online payment fraud will exceed $206 billion cumulatively for the period between 2021 and 2025. This figure, equivalent to almost 10 times Amazon’s net income in the 2020 financial year, demonstrates why merchants must make combatting fraud, through the use of machine learning-based fraud prevention platforms, an immediate priority.

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Pandemic drives over half of consumers to shop more locally; bank data key in enabling SMEs to compete with big businesses

Retail Technology Review

Internet Retailing Retail Supply Chain Critical IssuesOver half of consumers globally (53%) believe it is more important to shop with local businesses now than it was before the pandemic. That’s according to new research released by Pollinate, the global software business that partners with banks to help them deepen and extend relationships with their business customers, in which over 4,500 consumers were surveyed across the UK, US, Australia, and Brazil.

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eCommerce disruptor OnBuy secures former Chief Customer Officer of Seasalt

Retail Technology Review

Internet Retailing Retail Supply ChainOnBuy.com continues its growth and expansion with the appointment of Aron Cody-Boutcher as Chief Marketing Officer.

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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.

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The Impact of Augmented Reality Could be Even Bigger this Year

Retail Technology Review

Augmented reality (AR) is not a new trend in retail, as it has been in the developmental stages for many years now. However, the level of progress in AR-based retail technology seen in 2020 alone was more impressive than anything that had come before. Critical Issues Internet Retailing

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Utordo allows logistics companies to integrate with the OnBuy online marketplace

Retail Technology Review

Internet Retailing Retail Supply Chain Loading Utordo – the cloud-based multi-channel order management solution – is now fully integrated with OnBuy.com, the fast-growing UK-founded online marketplace.

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Luxury retail: Why a customer should love your packaging first, and then your product

Retail Technology Review

Retail Supply Chain Critical Issues Internet RetailingMore and more, brands are beginning to see the value of their packaging in influencing consumers’ purchasing decisions.

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Kusmi Tea brews up Cegid’s digital solutions to strengthen retail business

Retail Technology Review

Retail software vendor, Cegid, has announced that the French upmarket tea brand, Kusmi Tea, tripled online sales on its e-commerce site during lockdown and used the period to accelerate plans for introducing more omnichannel and digital services across Europe. Internet Retailing Retail Supply Chain

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Kooomo launches B2B catalogue site for global retailer Blauer H.T.

Retail Technology Review

Internet Retailing Retail Supply ChainBlauer H.T., the clothing brand created following technical, functional and high-performance standards, has chosen global e-commerce platform provider Kooomo to launch its showcase website specifically designed for its growing B2B customer base.

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eCommerce sites optimised for Black Friday increased revenue by 330%, says Kooomo

Retail Technology Review

With lockdown restrictions driving an increase in web traffic, retailers who optimised their eCommerce stores for Black Friday secured a 330% increase in average monthly revenue this year. . Internet Retailing Critical Issues Retail Supply Chain

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A Quick Guide to Shopping for Fulfillment

5 Factors to Consider When Comparing 3PLs

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Is Brand Packaging Important to Customers?

Retail Technology Review

Critical Issues Internet RetailingBy Ed Smith, freelance writer Branded packaging may seem like a minor detail when it comes to ecommerce, but you might be surprised at just how effective it can be and how it could help your business to thrive over the competition.

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55% of brands are set to run their Black Friday campaigns as normal

Retail Technology Review

Critical Issues Internet RetailingMore than half of UK and Irish businesses plan to run their Black Friday campaigns as planned or with further investment than originally planned, despite the ongoing impact of the coronavirus pandemic.

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Retail success post-COVID will rely on understanding new customer mindsets, says Conversity

Retail Technology Review

Retail technology company Conversity believes that understanding the intricacies of these new mindsets is vital if brands are to thrive in the post-pandemic world. Retail Supply Chain Critical Issues Internet RetailingSix months after COVID-19 started making its mark across the world, lockdown restrictions and widespread working from home offices have caused many consumers to rethink their shopping habits.

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Safety is too important to rely on ‘off the shelf’ products. When sourcing safety solutions, consultation is key

Retail Technology Review

The boom in online retail in recent years has undoubtedly boosted warehouse and logistics operation in the UK while the circumstances of 2020 continue to fuel further growth within the industry as consumers steer clear of the high street; opting instead for online shopping and delivery. Internet Retailing Critical Issues Retail Supply ChainBy David Thomas, General Manager, ZoneSafe - Proximity Warning & Alert Systems.

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Four Types of Ecommerce Merchandising That Business Owners Should Know

Retail Technology Review

Critical Issues Internet Retailing Retail Supply Chain Loading By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience. The concept of merchandising is based on guiding prospective customers through the buyer’s journey and presenting them with the right products, at the right time and place, in the right quantity, and with the best prices.

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Tips For E-Commerce Best Practices

An infographic listing the best practices companies can follow to bolster their e-commerce website.

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Customer data analysis key to omnichannel marketing success and business growth

Retail Technology Review

Internet Retailing Critical Issues Retail Supply ChainCompanies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m.

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New Covid ‘red alert’ plans: Britain’s couriers prepare once more for the front door to become the front line

Retail Technology Review

Internet Retailing Retail Supply Chain Critical IssuesAt the height of the coronavirus national lockdown in March, the Government prioritised delivery drivers as key workers. Under the Government’s new three-stage ‘traffic light’ coronavirus alert plans – which could be introduced as early as Thursday – Britain’s delivery drivers are again bracing for the front door’s return to the front line in the battle against Covid.

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Minelli speeds up shift towards digital retailing with Cegid's unified commerce platform

Retail Technology Review

Retail software vendor, Cegid, has signed a new deal to completely overhaul the IT systems at French footwear retailer, Minelli, in a bid to streamline the business and improve the shopping experience for customers. Internet Retailing Retail Supply Chain

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Ideal Shopping Direct blasts through bullish forecasts

Retail Technology Review

Ideal Shopping Direct (ISD), the UK multi-channel home shopping retailer and owner of the Create and Craft and Ideal World TV channel, reports that it has achieved a significant turnaround in the past 12 months; £6.5m Internet Retailing Retail Supply Chainprofit, 30% ahead of the £5m it predicted earlier in the year.

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Realizing ROI in an Omnichannel Rich Retail 4.0 Environment

Welcome to Retail 4.0. This is the land of opportunity where retailers connect with shoppers and drive sales in a way like never before. With this eBook, you’ll learn about the advanced technologies that are available to create a seamless integrated omnichannel experience.

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COVID was a surprise – Christmas should not be

Retail Technology Review

Ian Hall, COO at Atheon Analytics, provider of the SKUtrak platform, shares 3 things to plan now, to maximise Christmas sales in grocery retail. But you don’t have to be a retail expert to foresee an uplift in turkeys, alcohol, and mince pies this December. Critical Issues Retail Supply Chain Internet RetailingNone of us foresaw COVID, and the impact it would have on panic buying. It feels like a lifetime ago that the shelves had no toilet roll and pasta.

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How COVID has changed our relationship with waste

Retail Technology Review

Critical Issues Retail Supply Chain Internet RetailingAside from being a traumatic time for all, COVID-19 has changed the trajectory of the world. For one, before the pandemic, it had finally seemed possible to imagine a future without plastic. But, with a global pandemic on our hands, there’s been a need for rigid sanitation and some rapid adaptations to our daily life. With this, our plastic usage has been creeping back up.

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Clarins gets a personalisation make-over, thanks to real-time marketing solution from Wunderkind

Retail Technology Review

Internet Retailing Retail Supply ChainPrestige skincare and makeup brand, Clarins, has driven online performance and grown email revenue thanks to a solution from Wunderkind (formerly BounceX), the behavioural marketing technology provider.

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Go Instore, HP and Currys PC World join forces to drive growth in online revenue for HP products

Retail Technology Review

Go Instore, provider of immersive omnichannel retail experiences for personalised ecommerce, has announced the success HP inc has had in providing human-led digital user experiences for their retail partners’ online customers. Internet Retailing Retail Supply Chain

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

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Wehkamp plots double-digit growth trajectory with Manhattan Associates

Retail Technology Review

has announced that Dutch online retailer Wehkamp has selected Manhattan’s Warehouse Management System (WMS) to manage its new distribution centre (DC) in Zwolle, Netherlands. Internet Retailing Retail Supply ChainManhattan Associates Inc.

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Plobal joins Shopify Plus Technology Partner Program to help ecommerce merchants grow mobile revenue

Retail Technology Review

Internet Retailing Mobile ComputersAs mobile becomes the default shopping device, Plobal gets on board the Shopify Plus Technology Partner Program to help high-volume merchants increase mobile revenues by engaging their most loyal customers.

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The best things come in small packages for retail SMEs

Retail Technology Review

Critical Issues Internet RetailingBy Matthew Robertson, Co-CEO, NetDespatch. Britain is a nation of shopkeepers,” is the famous phrase coined by economist Adam Smith to explain the desire of a commercial nation to secure ever-expanding markets for its wares.

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Talend cloud enables PointsBet to ensure compliance and reliability amid rapid international expansion

Retail Technology Review

Internet Retailing Retail Supply ChainTalend, the cloud data integration solutions provider, has announced that PointsBet, an online bookmaker from Australia offering both traditional fixed odds markets as well as PointsBetting, is using Talend Cloud and Microsoft Azure to deliver a differentiated mobile betting experience to just under 100,000 customers worldwide and support its international expansion.

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Bridging the Online and Offline: How to Apply Product Thinking to Expanding Your eCommerce Business

Speaker: John Cutler, Product Evangelist and Coach at Amplitude

In a post-COVID world, online retailers are forced to reevaluate their position and address the challenge of adopting new customer experiences. Even brick and mortar businesses are integrating more digital approaches to CX -- testing out loyalty programs and subscription-based models. Join John Cutler, Product Evangelist and Coach at Amplitude, for this enlightening discussion on the current state of the ecommerce landscape.

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Astound Commerce delivers Salesforce Commerce Cloud Cartridge for eShopWorld

Retail Technology Review

Astound Commerce, the digital commerce agency and systems integrator, has been chosen to develop a pre-built integration or ‘cartridge’ for eShopWorld, the global commerce company that provides a technology platform to brands and retailers that wish to sell online into global markets. Internet Retailing Retail Supply Chain

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How will Brexit affect eCommerce?

Retail Technology Review

Internet Retailing Critical IssuesBrexit brings a wave of uncertainty and change to the UK business landscape, and since the day the UK voted to leave the EU, it’s been a whirlwind.

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Achieving retail?s Holy Grail: A 360-degree customer view

Retail Technology Review

The UK retail sector is unforgiving. Critical Issues Retail Supply Chain Internet RetailingHigh street sales recently suffered their biggest drop in 20 years, while online sales growth was forecast to decline to single digits for the first time this year.

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By 2027, US Online Retail Spending Will Reach $1.6 Trillion

Forrester eCommerce

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years. Age of the Customer Retail Retail Trends

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Why Data Is the Key to Retail Success

Having Data is great, but if you can't or don't use it what is the point of collecting it? Find out how to centralize your data and get it to work for you and transform your data collecting practices.

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Is Inflation Driving US Retail Sales Growth?

Forrester eCommerce

As retail industry analysts, the key question for us is whether inflation is already driving US retail sales growth – or is the retail sales growth still volume-driven? Age of the Customer digital business government Retail Trends

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Future Of Retail 2020: Retailers Will Create Bold Employee Experiences

Forrester eCommerce

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

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Europe-5 Online Retail Sales Will Reach €553 Billion By 2027

Forrester eCommerce

In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints. You read that […] Age of the Customer Channel Sales Europe Retail Trends

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Design Do’s and Don’ts for Retailers This Holiday Season

Forrester eCommerce

Retailers can improve their websites and boost customer experience this holiday season by applying these tips. Age of the Customer Customer Experience Strategy digital business holiday Retail Trends

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Emerging Trends That Will Move Commerce in 2022

Experts predict emerging trends in Supply Chain, eCommerce, and Customer Experience that will determine winners in commerce in 2022.