Support is now available via live chat

Klaviyo

Starting today, we now offer live chat support to our paying customers. Live chat has been a frequently requested service and we are excited to make it available to customers. Live chat is the best way to have these conversations.

Olark Review:The Best Live Chat for Website Tool

Ecommerce Platforms

Live chat for website, allows you to give your customers quick answers to questions about your products or services. Olark is one of the most popular live chat apps that reduces operating costs and increases sales. Real-time Chat. Targeted chat.

Why Your E-Commerce Site Needs Live Chat

UpSellIt

However, a live chat service can solve the customer service aspect, while providing a number of other benefits as well. This makes sense, since a live chat representative can address customer questions that might otherwise go unanswered.

LiveChat Review: Clean Live Chat and Lead Generation with an Excellent Price Tag

Ecommerce Platforms

Live chat boxes are so beneficial to both ecommerce companies and customers that you'd be leaving money on the table if you didn't have one. LiveChat is a powerful solution for getting a live chat module on your website, with lead generation tools, agent rating options, and more.

4 Reasons Live Chat for eCommerce Drives Sales and Loyalty

Lemonstand

What do you think of live chat for eCommerce? Despite the mixed-feelings that people have on it, stats show that live chat for eCommerce (done right) actually results in more sales, high order values, and more loyalty from customers.

2018 Marketing Technology Landscape: The Rise Of Bots & Live Chat

Whisbi

Marketing technologies are a set of efforts and tools that utilize technology to help marketers (especially digital marketers) achieve their goals in better and more efficient ways through various digital channels. Almost without exception, marketing technology companies operate on a software-as-a-service model (SaaS). News & Updates All

6 Help Desk and Live Chat Tools for Small Organizations

Weebly

A hosted live chat service may be an option. A live chat service with an integrated help desk could be even better. A live chat system can even automatically reply with pre-programmed responses when you're away. Multiple concurrent chats are also supported.

Turn Voice And Language Innovation Into A Conversational Strategy

Forrester eCommerce

To shift from brand monologues to two-way dialogues, many brands are embracing live chat and piloting marketing initiatives on new conversational interfaces such as chatbots and voice-based assistants.

How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. Live chat.

How to Build Trust with Online Shoppers: An Actionable Guide

SellBrite

Live Chat. Live chat is another great way to build trust with online shoppers from the moment they land on your website for the first time. Implementing live chat on your ecommerce gives you the opportunity to create the right first impression with website visitors.

Make Customer Service Your Most Valuable Asset This Holiday Season

BigCommerce

For example, according to Live Chat Inc. , Their data also suggest that the number of tickets (live chat only) rise about 67% during the same time frame. The automated tagging, smart assignments, and move features in Re :amaze Helpdesk and Live Chat.

BigCommerce vs Shopify: The Ultimate Comparison

Ecommerce Platforms

24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone support.

Leveling The Retail Analytics Playing Field

Retail TouchPoints

If someone is displaying behavior that online retailers identify as a blocker to them checking out their basket, such as when they can see that customers are stuck, confused, or need clarification about a product, they offer live chat functionality to help solve the issue.

Oct8ne Review – Everything You Need to Know

Ecommerce Platforms

Basically, the solution takes advantage of real-time co-viewing technology on live chat to power interactive customer engagement. Its chat window can even share images and videos from customers directly to agents in case they have questions about a product. Live Dialog.

The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

How to use live chat to increase conversions and customer loyalty. BigCommerce app that could help: Live Chat Inc. One method for covering that gap of uncertainty is a customer-facing live chat integration. That’s why Dent decided to install a live chat app.

How to Convert Mobile Visitors into Email Subscribers

Klaviyo

Setup a Live Chat System. Live chat support is one of the best ways to connect with your customers and convert them into sales. Showing a small live chat button in your mobile website will offer them a faster way to get those questions answered.

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How to Use Facebook Messenger to Sell More E-Commerce Products

Kissmetrics

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. There is a noticeable lack of faith in businesses ability to handle live chat well.

Zendesk Chat Review: Awesome Pricing Integrated With a Reputable Ticketing System

Ecommerce Platforms

You may have once known the Zendesk Chat plugin as Zopim. In this Zendesk Chat review, we'll talk about the best features, along with the cons that Zendesk still has to work on. Overall, it's a solid chat module with excellent customer support. Triggers and Pre-chat Forms.

How E-commerce Companies Expand Their Businesses With Better Knowledge Management Tools

Prisync

Live chat software solutions. A live chat software is a simple but effective tool that pops out in the corner of a visitor’s screen when they enter your store. Live chat agents can instantly give them answers and help them find what they want.

How Good Content Lets Your Customers Know You Care

GetElastic

Nowadays you have more versatility than ever to deliver the very best customer care, but social media channels and live chat tools aside, content as customer service is becoming more important. How Good Content Lets Your Customers Know You Care.

The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

I can help customers using Live Chat directly on my store. Full customer service integration from on-site chat to Facebook messenger and beyond. Looks like it’s going to be a winner in supporting my future customers with live chat.

How to Sell Online – The Ultimate Guide to Go From 0 to $$$

Ecommerce Platforms

Use Live Chat to help potential customers make faster decisions. Use Live Chat to help potential customers make faster decisions. If you want to benefit from that, there's no better way to do it than to get a “live chat” functionality installed on your site.

Instapage Review: Killer Ecommerce Landing Pages With Tons of Features

Ecommerce Platforms

The collaboration tools allow for chatting and understanding what needs to be done with the design in order to be successful. Instapage offers industry-leading customer support with live chat and email channels that consistently receive high ratings from online user reviews.

Technology & Electronics Ecommerce Site Design

BigCommerce

It’s an industry that lives in the margins of both B2B and B2C. Some of the noticeable features which worked as an indirect boost up in sales are; Live Chat – It has increased customer interaction with customer service representatives which eventually reduced the number of calls.

How a 112-year old distributor transformed their business with an ecommerce chatbot

GetElastic

Hill & Markes saw this as a great opportunity to test and leverage a live chat feature online. During the inaugural B2BNext conference, Hill & Markes presented on how automation is changing their customer engagement.

Ecommerce Statistics

Ecommerce Platforms

52% of people keep their voice-activated speakers in their living rooms.(Google, online shoppers engage with live chat features.(Ladesk,2017). 63% of millennials prefer to have their basic customer support questions answered by chat versus traditional channels. 50% of Shoppers aged 55+ have never used live chat. 20% of consumers have told friends or colleagues about a poor live chat experience. Website shoppers who utilize chat are worth 4.5

Kajabi Review: High Powered Online Courses With the Price to Go With It

Ecommerce Platforms

It's also worth mentioning that all Kajabi plans come with 0% transaction fees, 24/7 email and live chat support, drip content, advanced customization tools, training courses, and webinars. Regardless, the email and live chat support are provided 24/7.

Dropified Review: An Oberlo Alternative With Better Product Support

Ecommerce Platforms

As for direct support, you can email Dropified, chime in with a live chat, or take a look at some of the many support articles and videos provided on the Dropified website.

Let User Behavior Shape Your Customer Engagement Strategy

Kissmetrics

From email to live chat to phone support conversations, your users are giving you verbal and nonverbal cues about how they perceive and feel about your brand. Let’s say your Net Promoter Score drops after users talk with your live chat representatives.

15 Ecommerce Trust Drivers You Can Setup Right Now to Make People Buy

BigCommerce

For starters, use active methods such as live chat to engage with your visitors. Just launching a business won’t make people buy. Forget about the dreams of customers lining up and sitting with their wallets in hand waiting for you to launch, and crashing your server with traffic.

32 Ways Your Ecommerce Company Can Boost Engagement and Sales

Kissmetrics

Toms has built a reputation for improving lives and giving back. Offer live chat. Online sellers that don’t offer a live chat option lose business to competitors who do. The post cited above features interesting data that reveals why live chat is preferred.

Is Your Online Store Still In Discovery Mode?

Store Growers

Hang out on THE live chat of your website and start talking to every single visitor that lands on your site. Ever read one of those articles about a startup that blows up?

How-To Boost Your Ecommerce Holiday Sales with Gift Finders

ecomdash

You can also include it in a few areas of your website: Live chat : Are you using live chat on your website?

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17 B2B Ecommerce Companies Taking Advantage of a $6.7 Trillion Opportunity (+ How Your Brand Can, Too)

BigCommerce

With 24/7 chat technology that can turn an online chat on your store into a text on your phone, the new generation can communicate efficiently and effectively in their preferred communication channel: text, Facebook messenger or a variety of other options. One-Click Chat Box.

B2B 342

13 Baby & Kids Ecommerce Sites Growing Faster Than Their Customers

BigCommerce

The highly interactive site lets shoppers drag and drop Scentos characters on the homepage and features product videos, ideas and instructions for DIY crafts, coloring tips, and live chat. Babies and kids grow – fast.

How Purchasing Behavior Differs by Generations

ecomdash

Having a customer service number readily available and/or a live chat option can help provide the personalized experience older shoppers expect. Integrating live chat prompts in the checkout process can help prevent this high percentage of drop-offs.

Why Unscalable Marketing Activities are Best for B2B Companies

Kissmetrics

Live chat is one solution. Most blog posts talk about going viral. They talk about network effects and refer-a-friend tactics. They talk about switching your orange button to a green one. They talk about sending out automated, cold emails. Well, guess what? None of that works in B2B.

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How to Acquire Customers with Facebook’s New Messenger Ads

Kissmetrics

These ads work just like a live chat on your site but without the need to drive that site traffic in the first place. Facebook recently released Facebook Messenger app ads to the general public. Aaaaaannnnnddddd digital advertising just got even more creepy than ever imagined.

BigCommerce Enterprise Review and Everything You Need to Know

Ecommerce Platforms

Service and support – as well as your personalised action plan for onboarding, Enterprise customers can take advantage of 24/7 email, live chat and phone support. This means you don't have to push them to your live store in order to see the results.

How'd They Do That? Embed Facebook Messenger

Weebly

Live chat using Facebook Messenger can help to make those connections easier. With the Facebook Live Chat app from Zotabox installed on your site, a customer who's on the fence about buying can message you directly from any page and get answers immediately.

How to Do Customer Engagement If You’re In a Unique Niche

Kissmetrics

That’s one of the reasons live chat has become so popular over the past few years. With live chat, you can have business hours, so to speak. They look like live chat boxes but are handled by software.

Is Your Online Store Still In Discovery Mode?

Store Growers

Hang out on the live chat of your website and start talking to every single visitor that lands on your site. Ever read one of those articles about a startup that blows up?

The Quick Guide to Ecommerce Website Design

SellBrite

We live in an exciting time period—it’s never been easier to create and launch an ecommerce brand than it is today. Here are a handful of ideas: Idea #1: Implement live chat on your homepage or product pages.