Support is now available via live chat

Klaviyo

Starting today, we now offer live chat support to our paying customers. Live chat has been a frequently requested service and we are excited to make it available to customers. Live chat is the best way to have these conversations.

Why Your E-Commerce Site Needs Live Chat

UpSellIt

However, a live chat service can solve the customer service aspect, while providing a number of other benefits as well. This makes sense, since a live chat representative can address customer questions that might otherwise go unanswered.

4 Reasons Live Chat for eCommerce Drives Sales and Loyalty

Lemonstand

What do you think of live chat for eCommerce? Despite the mixed-feelings that people have on it, stats show that live chat for eCommerce (done right) actually results in more sales, high order values, and more loyalty from customers.

6 Help Desk and Live Chat Tools for Small Organizations

Weebly

A hosted live chat service may be an option. A live chat service with an integrated help desk could be even better. A live chat system can even automatically reply with pre-programmed responses when you're away. Multiple concurrent chats are also supported.

How to Convert Mobile Visitors into Email Subscribers

Klaviyo

Setup a Live Chat System. Live chat support is one of the best ways to connect with your customers and convert them into sales. Showing a small live chat button in your mobile website will offer them a faster way to get those questions answered.

How'd They Do That? Embed Facebook Messenger

Weebly

Live chat using Facebook Messenger can help to make those connections easier. With the Facebook Live Chat app from Zotabox installed on your site, a customer who's on the fence about buying can message you directly from any page and get answers immediately.

Instapage Review: Killer Ecommerce Landing Pages With Tons of Features

Ecommerce Platforms

The collaboration tools allow for chatting and understanding what needs to be done with the design in order to be successful. Instapage offers industry-leading customer support with live chat and email channels that consistently receive high ratings from online user reviews.

Kajabi Review: High Powered Online Courses With the Price to Go With It

Ecommerce Platforms

It's also worth mentioning that all Kajabi plans come with 0% transaction fees, 24/7 email and live chat support, drip content, advanced customization tools, training courses, and webinars. Regardless, the email and live chat support are provided 24/7.

How E-commerce Companies Expand Their Businesses With Better Knowledge Management Tools

Prisync

Live chat software solutions. A live chat software is a simple but effective tool that pops out in the corner of a visitor’s screen when they enter your store. Live chat agents can instantly give them answers and help them find what they want.

The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

How to use live chat to increase conversions and customer loyalty. BigCommerce app that could help: Live Chat Inc. One method for covering that gap of uncertainty is a customer-facing live chat integration. That’s why Dent decided to install a live chat app.

How to Use Facebook Messenger to Sell More E-Commerce Products

Kissmetrics

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. There is a noticeable lack of faith in businesses ability to handle live chat well.

How Good Content Lets Your Customers Know You Care

GetElastic

Nowadays you have more versatility than ever to deliver the very best customer care, but social media channels and live chat tools aside, content as customer service is becoming more important. How Good Content Lets Your Customers Know You Care.

Blackbell Review: A Simple and Affordable Way to Sell Services

Ecommerce Platforms

It's a wonderful platform with powerful tools for collecting payments, chatting with users, accepting reviews, and more. One of the reasons I really enjoy this area is because you can chat about the order with your users, giving customers the opportunity to ask questions and learn more.

Is Your Online Store Still In Discovery Mode?

Store Growers

Hang out on THE live chat of your website and start talking to every single visitor that lands on your site. Ever read one of those articles about a startup that blows up?

Stitch Labs Review: Omni-channel Inventory Management for High-growth Brands

Ecommerce Platforms

All pricing plans get support through live chat, email, and phone. Some online businesses grow fast. In such situations, inventory management becomes a problem, since it's quite hard to keep up with rapidly growing demand for the products.

15 Ecommerce Trust Drivers You Can Setup Right Now to Make People Buy

BigCommerce

For starters, use active methods such as live chat to engage with your visitors. Just launching a business won’t make people buy. Forget about the dreams of customers lining up and sitting with their wallets in hand waiting for you to launch, and crashing your server with traffic.

Weebly Release Notes: New Apps from June

Weebly

Live Chat with Bot - Get automated customer support with your very own chatbot that you can train to answer customer questions - Free to $12 per month. Some excellent new Apps were released in June, letting you train your own chatbot or target shoppers with free shipping promotions. Stay tuned for more product updates coming later this month. In the meantime, this is the last day to submit your site to the Weebly Design Awards for a chance to win $1,000!

Is Your Online Store Still In Discovery Mode?

Store Growers

Hang out on the live chat of your website and start talking to every single visitor that lands on your site. Ever read one of those articles about a startup that blows up?

Top 60 Best Online Shops and Key Marketing Tactics to Learn from Each One

Ecommerce Platforms

Super clean design, the only intrusion being the right sidebar ‘Service' tab that's a live chat system. The Olark ‘Message Us' chat grabs the questions people might have and “pushes” them to the ‘Buy it' button.

How I Started My Online Store – From Idea To First Sale

Store Growers

Here is a list of what I went through: Then one of the people in the live chat made a suggestion: monkeys in space. Some people during the live chat asked why I picked them over similar services. I’ll use Apes In Space as a live case study to show how I do marketing.

Technology & Electronics Ecommerce Site Design

BigCommerce

It’s an industry that lives in the margins of both B2B and B2C. Some of the noticeable features which worked as an indirect boost up in sales are; Live Chat – It has increased customer interaction with customer service representatives which eventually reduced the number of calls.

Kinsta Managed Hosting Review: All Ecommerce Sites on WordPress Should Check Out This Hosting

Ecommerce Platforms

This comes in the form of ticket and chat support. You also get that coveted live chat module. Most of the time a knowledge base is all you need for a quick solution, but it's nice to have the speedy response time in your inbox or through the live chat.

17 B2B Ecommerce Companies Taking Advantage of a $6.7 Trillion Opportunity (+ How Your Brand Can, Too)

BigCommerce

With 24/7 chat technology that can turn an online chat on your store into a text on your phone, the new generation can communicate efficiently and effectively in their preferred communication channel: text, Facebook messenger or a variety of other options. One-Click Chat Box.

B2B 234

32 Ways Your Ecommerce Company Can Boost Engagement and Sales

Kissmetrics

Toms has built a reputation for improving lives and giving back. Offer live chat. Online sellers that don’t offer a live chat option lose business to competitors who do. The post cited above features interesting data that reveals why live chat is preferred.

Wrike Review: A Highly Visual Project Management Tool With Awesome Integrations

Ecommerce Platforms

Chat and messaging. Along with live editing, file management, and request forms, the project management module delivers Gantt-chart timelines for you to visualize your entire project schedule. Collaboration With Live Streams and Great Communication Tools.

Smoolis Review: An Ecommerce Platform Built Around Multilingualism

Ecommerce Platforms

We'd like to see a phone and live chat support added in the future, but for now, the only medium of contact is through emails.

Weebly Release Notes: New Features and Apps from January

Weebly

Quickly get the information you need through knowledge base articles without a phone call, chat or email. WherEver Chat - Live chat with audio call and video chat - $12/month.

Weebly Release Notes: New Features and Apps from January

Weebly

Quickly get the information you need through knowledge base articles without a phone call, chat or email. WherEver Chat - Live chat with audio call and video chat - $12/month.

Teachable Review: Make Unlimited Courses for Unlimited Students

Ecommerce Platforms

As for the means of contact, Teachable offers a live chat on the website along with a ticketing system for you to submit your questions. Making money with hobbies like writing, gardening, fitness, and art are often not in the cards.

Weebly Release Notes: New Features and Apps from January

Weebly

Quickly get the information you need through knowledge base articles without a phone call, chat or email. WherEver Chat - Live chat with audio call and video chat - $12/month.

Customer Showcase: Whiskyloot – Subscription Whisky Exploration

Lemonstand

We focus on ensuring a smooth online experience, by providing live-chat with immediate responses, as well as a thorough support team to handle deliveries and gift redemptions. In 2017, Sydney-based startup Whisky Loot launched their curated subscription service on LemonStand.

Let User Behavior Shape Your Customer Engagement Strategy

Kissmetrics

From email to live chat to phone support conversations, your users are giving you verbal and nonverbal cues about how they perceive and feel about your brand. Let’s say your Net Promoter Score drops after users talk with your live chat representatives.

Arcadier Review: The Easy Way to Build a Marketplace for Products, Space or Services

Ecommerce Platforms

Live chat for sellers. On Ecommerce Platforms, we've gone through several ways to make an online marketplace like that of Etsy, ThemeForest, Sharedesk or even something for services like finding contractors or photographers.

Interview With Usama, CEO of Botsify on Chatbots and Messenger Marketing

Ecommerce Platforms

That’s the reason we have already gone beyond just Facebook chatbots and now we even offer chatbots for websites, which can act as a replacement for your live chat. Ever had a conversation with Siri? I bet you have. While it isn’t practically any beneficial, you can always spend a good amount of time asking her stupid questions like what Trump had for breakfast. Setting all jokes aside, chatbots have evolved considerably and become a necessary supplement of most websites.

9 Paid eCommerce Tools for Serious Online Stores

Lemonstand

Because the exact same thing has been happening over the last couple of years with live chat. Implementing live chat lets you get around a lot of the common problems with eCommerce.

ReferralCandy Review: An Ecommerce Referral Program That Scales Your Growth

Ecommerce Platforms

It's a successful company with lots of customers, but it doesn't have an option to call a customer rep or even live chat on the website. I have reviewed all sorts of e-commerce systems on this site, and a majority of it has to do with Shopify.

The Little Guide to Customer Service for Ecommerce: How to Win in Every Channel

SellBrite

In ecommerce, you live and die by what your customers and prospective customers believe to be true about you. Sending you a message through your live chat platform? Today, customers and online shoppers can reach out to you or talk about you everywhere—Twitter, Facebook, Reddit, email, phone, live chat, Snapchat, Instagram, Etsy, Ebay. When you start a live chat message, ask for the name of the person you’re talking to.