Support is now available via live chat

Klaviyo

Starting today, we now offer live chat support to our paying customers. Live chat has been a frequently requested service and we are excited to make it available to customers. Live chat is the best way to have these conversations.

Why Your E-Commerce Site Needs Live Chat

UpSellIt

However, a live chat service can solve the customer service aspect, while providing a number of other benefits as well. This makes sense, since a live chat representative can address customer questions that might otherwise go unanswered.

LiveChat Review: Clean Live Chat and Lead Generation with an Excellent Price Tag

Ecommerce Platforms

Live chat boxes are so beneficial to both ecommerce companies and customers that you'd be leaving money on the table if you didn't have one. LiveChat is a powerful solution for getting a live chat module on your website, with lead generation tools, agent rating options, and more.

4 Reasons Live Chat for eCommerce Drives Sales and Loyalty

Lemonstand

What do you think of live chat for eCommerce? Despite the mixed-feelings that people have on it, stats show that live chat for eCommerce (done right) actually results in more sales, high order values, and more loyalty from customers.

2018 Marketing Technology Landscape: The Rise Of Bots & Live Chat

Whisbi

Marketing technologies are a set of efforts and tools that utilize technology to help marketers (especially digital marketers) achieve their goals in better and more efficient ways through various digital channels. Almost without exception, marketing technology companies operate on a software-as-a-service model (SaaS). News & Updates All

Leveling The Retail Analytics Playing Field

Retail TouchPoints

If someone is displaying behavior that online retailers identify as a blocker to them checking out their basket, such as when they can see that customers are stuck, confused, or need clarification about a product, they offer live chat functionality to help solve the issue.

How to Use Facebook Messenger to Sell More E-Commerce Products

Kissmetrics

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. There is a noticeable lack of faith in businesses ability to handle live chat well.

The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

How to use live chat to increase conversions and customer loyalty. BigCommerce app that could help: Live Chat Inc. One method for covering that gap of uncertainty is a customer-facing live chat integration. That’s why Dent decided to install a live chat app.

How to Convert Mobile Visitors into Email Subscribers

Klaviyo

Setup a Live Chat System. Live chat support is one of the best ways to connect with your customers and convert them into sales. Showing a small live chat button in your mobile website will offer them a faster way to get those questions answered.

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Zendesk Chat Review: Awesome Pricing Integrated With a Reputable Ticketing System

Ecommerce Platforms

You may have once known the Zendesk Chat plugin as Zopim. In this Zendesk Chat review, we'll talk about the best features, along with the cons that Zendesk still has to work on. Overall, it's a solid chat module with excellent customer support. Triggers and Pre-chat Forms.

How Good Content Lets Your Customers Know You Care

GetElastic

Nowadays you have more versatility than ever to deliver the very best customer care, but social media channels and live chat tools aside, content as customer service is becoming more important. How Good Content Lets Your Customers Know You Care.

The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

I can help customers using Live Chat directly on my store. Full customer service integration from on-site chat to Facebook messenger and beyond. Looks like it’s going to be a winner in supporting my future customers with live chat.

How E-commerce Companies Expand Their Businesses With Better Knowledge Management Tools

Prisync

Live chat software solutions. A live chat software is a simple but effective tool that pops out in the corner of a visitor’s screen when they enter your store. Live chat agents can instantly give them answers and help them find what they want.

Instapage Review: Killer Ecommerce Landing Pages With Tons of Features

Ecommerce Platforms

The collaboration tools allow for chatting and understanding what needs to be done with the design in order to be successful. Instapage offers industry-leading customer support with live chat and email channels that consistently receive high ratings from online user reviews.

Technology & Electronics Ecommerce Site Design

BigCommerce

It’s an industry that lives in the margins of both B2B and B2C. Some of the noticeable features which worked as an indirect boost up in sales are; Live Chat – It has increased customer interaction with customer service representatives which eventually reduced the number of calls.

Ecommerce Statistics

Ecommerce Platforms

52% of people keep their voice-activated speakers in their living rooms.(Google, online shoppers engage with live chat features.(Ladesk,2017). 63% of millennials prefer to have their basic customer support questions answered by chat versus traditional channels. 50% of Shoppers aged 55+ have never used live chat. 20% of consumers have told friends or colleagues about a poor live chat experience. Website shoppers who utilize chat are worth 4.5

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32 Ways Your Ecommerce Company Can Boost Engagement and Sales

Kissmetrics

Toms has built a reputation for improving lives and giving back. Offer live chat. Online sellers that don’t offer a live chat option lose business to competitors who do. The post cited above features interesting data that reveals why live chat is preferred.

Kajabi Review: High Powered Online Courses With the Price to Go With It

Ecommerce Platforms

It's also worth mentioning that all Kajabi plans come with 0% transaction fees, 24/7 email and live chat support, drip content, advanced customization tools, training courses, and webinars. Regardless, the email and live chat support are provided 24/7.

Let User Behavior Shape Your Customer Engagement Strategy

Kissmetrics

From email to live chat to phone support conversations, your users are giving you verbal and nonverbal cues about how they perceive and feel about your brand. Let’s say your Net Promoter Score drops after users talk with your live chat representatives.

15 Ecommerce Trust Drivers You Can Setup Right Now to Make People Buy

BigCommerce

For starters, use active methods such as live chat to engage with your visitors. Just launching a business won’t make people buy. Forget about the dreams of customers lining up and sitting with their wallets in hand waiting for you to launch, and crashing your server with traffic.

How to Acquire Customers with Facebook’s New Messenger Ads

Kissmetrics

These ads work just like a live chat on your site but without the need to drive that site traffic in the first place. Facebook recently released Facebook Messenger app ads to the general public. Aaaaaannnnnddddd digital advertising just got even more creepy than ever imagined.

Is Your Online Store Still In Discovery Mode?

Store Growers

Hang out on THE live chat of your website and start talking to every single visitor that lands on your site. Ever read one of those articles about a startup that blows up?

How'd They Do That? Embed Facebook Messenger

Weebly

Live chat using Facebook Messenger can help to make those connections easier. With the Facebook Live Chat app from Zotabox installed on your site, a customer who's on the fence about buying can message you directly from any page and get answers immediately.

Why Unscalable Marketing Activities are Best for B2B Companies

Kissmetrics

Live chat is one solution. Most blog posts talk about going viral. They talk about network effects and refer-a-friend tactics. They talk about switching your orange button to a green one. They talk about sending out automated, cold emails. Well, guess what? None of that works in B2B.

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17 B2B Ecommerce Companies Taking Advantage of a $6.7 Trillion Opportunity (+ How Your Brand Can, Too)

BigCommerce

With 24/7 chat technology that can turn an online chat on your store into a text on your phone, the new generation can communicate efficiently and effectively in their preferred communication channel: text, Facebook messenger or a variety of other options. One-Click Chat Box.

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The Quick Guide to Ecommerce Website Design

SellBrite

We live in an exciting time period—it’s never been easier to create and launch an ecommerce brand than it is today. Here are a handful of ideas: Idea #1: Implement live chat on your homepage or product pages.

Doba Review: A Marketplace Filled With Qualified Dropshippers

Ecommerce Platforms

per-order fee, access to millions of products in the marketplace, access to hundreds of suppliers, a community Q&A, Doba Deals in a weekly email, live training webinars, and email support. For instance, one plan gets you email support, while a step up provides live chat support.

How to Do Customer Engagement If You’re In a Unique Niche

Kissmetrics

That’s one of the reasons live chat has become so popular over the past few years. With live chat, you can have business hours, so to speak. They look like live chat boxes but are handled by software.

How to Hack Retention Rate and Get Customers to Stick Around

Kissmetrics

The best way to test your assumptions is by simply by talking to your customers via emails, calls, live chats or Skype calls. Retention, huh? It’s like interviewing for a job and getting to the last stage of the interviews — just to realize it’s not going to happen.

Behavioral Marketing: A Closer Look at What Gets Consumers Clicking

Kissmetrics

This ad could still be improved, however, by linking to a method of contacting support or live chat should the user have any questions before checkout. In the past, marketing to consumers based on things like how many pages they visited on a site were rudimentary at best.

Is Your Online Store Still In Discovery Mode?

Store Growers

Hang out on the live chat of your website and start talking to every single visitor that lands on your site. Ever read one of those articles about a startup that blows up?

Stitch Labs Review: Omni-channel Inventory Management for High-growth Brands

Ecommerce Platforms

All pricing plans get support through live chat, email, and phone. Some online businesses grow fast. In such situations, inventory management becomes a problem, since it's quite hard to keep up with rapidly growing demand for the products.

Shopify Lite Review: How It Works and When You Should Be Using It

Ecommerce Platforms

Therefore, you not only receive the integrated Facebook store, but you get a live chat module powered by the Facebook Messenger app. If you've used the Facebook Messenger app, you know that it's a solid tool for chatting with friends without leaving Facebook.

How I Started My Online Store – From Idea To First Sale

Store Growers

Here is a list of what I went through: Then one of the people in the live chat made a suggestion: monkeys in space. Some people during the live chat asked why I picked them over similar services. I’ll use Apes In Space as a live case study to show how I do marketing.

Blackbell Review: A Simple and Affordable Way to Sell Services

Ecommerce Platforms

It's a wonderful platform with powerful tools for collecting payments, chatting with users, accepting reviews, and more. One of the reasons I really enjoy this area is because you can chat about the order with your users, giving customers the opportunity to ask questions and learn more.

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The Cross Border Ecommerce Checklist

BigCommerce

Casengo allows merchants to manage customer messages through email, live chat, WhatsApp or Messenger without losing the overview.

The Little Guide to Customer Service for Ecommerce: How to Win in Every Channel

SellBrite

In ecommerce, you live and die by what your customers and prospective customers believe to be true about you. Sending you a message through your live chat platform? Today, customers and online shoppers can reach out to you or talk about you everywhere—Twitter, Facebook, Reddit, email, phone, live chat, Snapchat, Instagram, Etsy, Ebay. When you start a live chat message, ask for the name of the person you’re talking to.

AliDropship Review: Custom Dropshipping Sites with a WooCommerce Plugin

Ecommerce Platforms

Finally, AliDropship offers a community forum to chat with other users, along with some guides and a full blog to learn about updates and tips that come straight from the company. I don't notice any phone numbers for calling in, but there is a live chat that is sometimes online.

How to Conduct a Competitive Analysis for Your Online Business [with Templates]

BigCommerce

How long does it take them to respond to email, live chat and contact form submissions? By analyzing your competition and then monitoring them on an ongoing basis, you’ll get to know their behavior, enabling you to anticipate their actions and stay one step ahead.

Kinsta Managed Hosting Review: All Ecommerce Sites on WordPress Should Check Out This Hosting

Ecommerce Platforms

This comes in the form of ticket and chat support. You also get that coveted live chat module. Most of the time a knowledge base is all you need for a quick solution, but it's nice to have the speedy response time in your inbox or through the live chat.