Support is now available via live chat

Klaviyo

Starting today, we now offer live chat support to our paying customers. Live chat has been a frequently requested service and we are excited to make it available to customers. Live chat is the best way to have these conversations.

Olark Review:The Best Live Chat for Website Tool

Ecommerce Platforms

Live chat for website, allows you to give your customers quick answers to questions about your products or services. Olark is one of the most popular live chat apps that reduces operating costs and increases sales. Real-time Chat. Targeted chat.

Ecommerce Live Chat: Best 24/7 Managed Service

AcquireConvert

Live Chat Converts Leads Into Sales 79% of businesses say that offering live chat has had a positive effect on their sales, revenue, and customer loyalty. The post Ecommerce Live Chat: Best 24/7 Managed Service appeared first on AcquireConvert.

Why Your E-Commerce Site Needs Live Chat

UpSellIt

However, a live chat service can solve the customer service aspect, while providing a number of other benefits as well. This makes sense, since a live chat representative can address customer questions that might otherwise go unanswered.

LiveChat Review: Clean Live Chat and Lead Generation with an Excellent Price Tag

Ecommerce Platforms

Live chat boxes are so beneficial to both ecommerce companies and customers that you'd be leaving money on the table if you didn't have one. LiveChat is a powerful solution for getting a live chat module on your website, with lead generation tools, agent rating options, and more.

4 Reasons Live Chat for eCommerce Drives Sales and Loyalty

Lemonstand

What do you think of live chat for eCommerce? Despite the mixed-feelings that people have on it, stats show that live chat for eCommerce (done right) actually results in more sales, high order values, and more loyalty from customers.

Top 5 Benefits of Live Chat for Your eCommerce Site

Payoneer

Live chat is fast becoming a preferred choice for eCommerce customer service. The following is an overview of five of the most compelling advantages of live chat for your eCommerce site. Live chat can contribute to operation efficiency because it is 17 to 30 percent less expensive for customer service than phone calls. Customers are 20 percent more likely to make a purchase after you engage them with live chat than without such engagement.

2018 Marketing Technology Landscape: The Rise Of Bots & Live Chat

Whisbi

Marketing technologies are a set of efforts and tools that utilize technology to help marketers (especially digital marketers) achieve their goals in better and more efficient ways through various digital channels. Almost without exception, marketing technology companies operate on a software-as-a-service model (SaaS). News & Updates All

6 Help Desk and Live Chat Tools for Small Organizations

Weebly

A hosted live chat service may be an option. A live chat service with an integrated help desk could be even better. A live chat system can even automatically reply with pre-programmed responses when you're away. Multiple concurrent chats are also supported.

INFOGRAPHIC: CHATBOTS ARE HERE TO STAY

PFS

Chatbots Consumer Expectations Conversational Commerce Customer Care eCommerce Technology Live Chat Social Commerce Chatbot Chat Chatbot Conversions Chatbot Customer Service Chatting with Chatbots Customer Service Online Service

Turn Voice And Language Innovation Into A Conversational Strategy

Forrester eCommerce

To shift from brand monologues to two-way dialogues, many brands are embracing live chat and piloting marketing initiatives on new conversational interfaces such as chatbots and voice-based assistants.

How to Build Trust with Online Shoppers: An Actionable Guide

SellBrite

Live Chat. Live chat is another great way to build trust with online shoppers from the moment they land on your website for the first time. Implementing live chat on your ecommerce gives you the opportunity to create the right first impression with website visitors.

Marketing Unboxed: MVMT Proves Timing Is Everything

Zaius

Thankfully, the brand makes it easy to get in touch with an actual human via email, live chat, or phone. A broken clock might be right twice a day. But when it comes to marketing, leaving your strategy to chance isn’t going to cut it.

Leveling The Retail Analytics Playing Field

Retail TouchPoints

If someone is displaying behavior that online retailers identify as a blocker to them checking out their basket, such as when they can see that customers are stuck, confused, or need clarification about a product, they offer live chat functionality to help solve the issue.

How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. Live chat.

10 Ways to Boost Your Ecommerce Conversions in 2019

GetElastic

Live chat support. By introducing live chat support on your ecommerce website, you’ll see customer satisfaction increase while enhancing your brand image and trust. You must make sure your customer representatives or live chat agents are proactive.

BigCommerce vs Shopify: The Ultimate Comparison

Ecommerce Platforms

24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone support.

Oct8ne Review – Everything You Need to Know

Ecommerce Platforms

Basically, the solution takes advantage of real-time co-viewing technology on live chat to power interactive customer engagement. Its chat window can even share images and videos from customers directly to agents in case they have questions about a product. Live Dialog.

ShipStation Review: Is It the Best Shipping Solution for You?

Ecommerce Platforms

It also provides live chat support depending on the price package you choose. For support, the Silver plan provides live chat along with email and community forums. This plan also includes live chat, email and community forum support.

How to Convert Mobile Visitors into Email Subscribers

Klaviyo

Setup a Live Chat System. Live chat support is one of the best ways to connect with your customers and convert them into sales. Showing a small live chat button in your mobile website will offer them a faster way to get those questions answered.

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Make Customer Service Your Most Valuable Asset This Holiday Season

BigCommerce

For example, according to Live Chat Inc. , Their data also suggest that the number of tickets (live chat only) rise about 67% during the same time frame. The automated tagging, smart assignments, and move features in Re :amaze Helpdesk and Live Chat.

Zendesk Chat Review: Awesome Pricing Integrated With a Reputable Ticketing System

Ecommerce Platforms

You may have once known the Zendesk Chat plugin as Zopim. In this Zendesk Chat review, we'll talk about the best features, along with the cons that Zendesk still has to work on. Overall, it's a solid chat module with excellent customer support. Triggers and Pre-chat Forms.

The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

How to use live chat to increase conversions and customer loyalty. BigCommerce app that could help: Live Chat Inc. One method for covering that gap of uncertainty is a customer-facing live chat integration. That’s why Dent decided to install a live chat app.

How Good Content Lets Your Customers Know You Care

GetElastic

Nowadays you have more versatility than ever to deliver the very best customer care, but social media channels and live chat tools aside, content as customer service is becoming more important. How Good Content Lets Your Customers Know You Care.

How E-commerce Companies Expand Their Businesses With Better Knowledge Management Tools

Prisync

Live chat software solutions. A live chat software is a simple but effective tool that pops out in the corner of a visitor’s screen when they enter your store. Live chat agents can instantly give them answers and help them find what they want.

Shoplo Review: Is it the Right E-Commerce Platform for You?

Ecommerce Platforms

However, the chat feature isn't available as a stand-alone. Finally, the customer support tool includes live chat for relationship building, automatic marketing campaigns, and traffic monitoring. The customer support feature also allows you to perform a pre-chat survey.

Instapage Review: Killer Ecommerce Landing Pages With Tons of Features

Ecommerce Platforms

The collaboration tools allow for chatting and understanding what needs to be done with the design in order to be successful. Instapage offers industry-leading customer support with live chat and email channels that consistently receive high ratings from online user reviews.

Ecommerce Statistics

Ecommerce Platforms

52% of people keep their voice-activated speakers in their living rooms.(Google, online shoppers engage with live chat features.(Ladesk,2017). 63% of millennials prefer to have their basic customer support questions answered by chat versus traditional channels. 50% of Shoppers aged 55+ have never used live chat. 20% of consumers have told friends or colleagues about a poor live chat experience. Website shoppers who utilize chat are worth 4.5

How to Use Facebook Messenger to Sell More E-Commerce Products

Kissmetrics

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. There is a noticeable lack of faith in businesses ability to handle live chat well.

How to Sell Online – The Ultimate Guide to Go From 0 to $$$

Ecommerce Platforms

Use Live Chat to help potential customers make faster decisions. Use Live Chat to help potential customers make faster decisions. If you want to benefit from that, there's no better way to do it than to get a “live chat” functionality installed on your site.

9 Must Have Shopify Apps in 2019

ecomdash

Live Chat (Olark). Live chat is one of the easiest and least expensive tools that can help these users find answers and increase the chances they make a purchase on your site. Olark’s live chat app is a great option for Shopify sellers.

Kajabi Review: High Powered Online Courses With the Price to Go With It

Ecommerce Platforms

It's also worth mentioning that all Kajabi plans come with 0% transaction fees, 24/7 email and live chat support, drip content, advanced customization tools, training courses, and webinars. Regardless, the email and live chat support are provided 24/7.

Online Store SEO: How to Rank In Search

Groove

When optimizing your site for mobile, look at factors like live chat, detailed product descriptions, and customer reviews to keep visitors engaged. As an eCommerce inbound marketing agency, we counsel our clients about the value of P.E.S.O. paid, earned, shared and owned) strategies.

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How a 112-year old distributor transformed their business with an ecommerce chatbot

GetElastic

Hill & Markes saw this as a great opportunity to test and leverage a live chat feature online. During the inaugural B2BNext conference, Hill & Markes presented on how automation is changing their customer engagement.

Convert your mobile browsers into buyers with these recommendations

GetElastic

Keurig also ensures the “live chat” feature is available front and center during this phase of the journey – providing added assurance that all mobile site visitors’ questions can be answered in a timely manner.