Support is now available via live chat

Klaviyo

Starting today, we now offer live chat support to our paying customers. Live chat has been a frequently requested service and we are excited to make it available to customers. Live chat is the best way to have these conversations.

Why Your E-Commerce Site Needs Live Chat

UpSellIt

However, a live chat service can solve the customer service aspect, while providing a number of other benefits as well. This makes sense, since a live chat representative can address customer questions that might otherwise go unanswered.

6 Help Desk and Live Chat Tools for Small Organizations

Weebly

A hosted live chat service may be an option. A live chat service with an integrated help desk could be even better. A live chat system can even automatically reply with pre-programmed responses when you're away. Multiple concurrent chats are also supported.

INFOGRAPHIC: CHATBOTS ARE HERE TO STAY

PFS

Chatbots Consumer Expectations Conversational Commerce Customer Care eCommerce Technology Live Chat Social Commerce Chatbot Chat Chatbot Conversions Chatbot Customer Service Chatting with Chatbots Customer Service Online Service

How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. Live chat.

The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

How to use live chat to increase conversions and customer loyalty. BigCommerce app that could help: Live Chat Inc. One method for covering that gap of uncertainty is a customer-facing live chat integration. That’s why Dent decided to install a live chat app.

Instapage Review: Killer Ecommerce Landing Pages With Tons of Features

Ecommerce Platforms

The collaboration tools allow for chatting and understanding what needs to be done with the design in order to be successful. Instapage offers industry-leading customer support with live chat and email channels that consistently receive high ratings from online user reviews.

Top 60 Best Online Shops and Key Marketing Tactics to Learn from Each One

Ecommerce Platforms

Super clean design, the only intrusion being the right sidebar ‘Service' tab that's a live chat system. The Olark ‘Message Us' chat grabs the questions people might have and “pushes” them to the ‘Buy it' button.

How E-commerce Companies Expand Their Businesses With Better Knowledge Management Tools

Prisync

Live chat software solutions. A live chat software is a simple but effective tool that pops out in the corner of a visitor’s screen when they enter your store. Live chat agents can instantly give them answers and help them find what they want.

VirtoCommerce Review: A Highly Advanced Enterprise Ecommerce Platform For Serious Business

Ecommerce Platforms

Along with a live chat box, phone number, email address and a blog , the VirtoCommerce team seems to have all support channels covered. Hobbyists stop reading. Because VirtoCommerce probably isn't your cup of tea.

How to Do Customer Engagement If You’re In a Unique Niche

Kissmetrics

That’s one of the reasons live chat has become so popular over the past few years. With live chat, you can have business hours, so to speak. They look like live chat boxes but are handled by software.

28 Ecommerce Conversion Rate Optimization Steps Guaranteed to Increase Sales

BigCommerce

Use live chat software. I believe this can increase conversions, but I would suggest that if you choose to use live chat software that you are truly available during business hours to immediately respond to customers that request a chat. Does this sound familiar?

Repricing on Amazon to Stay Competitive: What You Need to Know

SellBrite

If you have any further repricing queries, get in touch using the live chat feature on our site or via profit@repricerexpress.com and one of our great customer support team will get back to you ASAP.

5 Mistakes Killing Your Retargeting Campaigns (+ a Framework to 10X Increase Their Efficiency in 2017)

BigCommerce

Live Chat and Help Desk Logs. I was once asked what the very first thing I’d do if I were to launch a brand new, startup ecommerce business. My answer? Invest in local Facebook ads , and then retarget, retarget, retarget. and then comes the inevitable question. But how?!”.

Ecommerce Checkout Page Optimization: 6 Actionable Steps to Win You More Sales, More Emails and More Trust

BigCommerce

I’d also often display a link back to the main cart / main store and a phone number or live chat prompt for questions. Checkout optimization is a frequently overlooked area for retailers looking for routes to increase online revenue.

9 Paid eCommerce Tools for Serious Online Stores

Lemonstand

Because the exact same thing has been happening over the last couple of years with live chat. Implementing live chat lets you get around a lot of the common problems with eCommerce.

Customer Showcase: Whiskyloot – Subscription Whisky Exploration

Lemonstand

We focus on ensuring a smooth online experience, by providing live-chat with immediate responses, as well as a thorough support team to handle deliveries and gift redemptions. In 2017, Sydney-based startup Whisky Loot launched their curated subscription service on LemonStand.

Weebly Release Notes: New Apps from June

Weebly

Live Chat with Bot - Get automated customer support with your very own chatbot that you can train to answer customer questions - Free to $12 per month. Some excellent new Apps were released in June, letting you train your own chatbot or target shoppers with free shipping promotions. Stay tuned for more product updates coming later this month. In the meantime, this is the last day to submit your site to the Weebly Design Awards for a chance to win $1,000!

Trust Pilot vs Feefo vs Yotpo: The Ultimate Product Review Platform Comparison

Ecommerce Platforms

Besides the online support center, Trust Pilot has email support, live onboarding, phone support and a customer success manager for the highest paid plan. I don't see anything for live chat or phone calls, but I would assume the dedicated account manager is there when you need.

2017 Year in Review

Klaviyo

The revamp of the Klaviyo Help Center , and launch of live chat meant more access to Klaviyo experts than ever before — and Klaviyos themselves had more opportunities to interact with and learn from our users.

Behavioral Marketing: A Closer Look at What Gets Consumers Clicking

Kissmetrics

This ad could still be improved, however, by linking to a method of contacting support or live chat should the user have any questions before checkout. In the past, marketing to consumers based on things like how many pages they visited on a site were rudimentary at best.

How to Turn Your Industry Expertise Into More Sales on Reddit and Quora

BigCommerce

Sponsored Q&A: Similar to Reddit’s “Ask Me Anything” sessions, a sponsored Q&A session allows you to host a live chat of sorts with a subreddit’s community members.

Why Every Ecommerce Business Needs a Dedicated Customer Experience Team

SellBrite

Tool #4: Zendesk Chat – this product makes it easy to have live chat conversations with potential customers in real-time on your website.

Weebly Release Notes: New Features and Apps from January

Weebly

Quickly get the information you need through knowledge base articles without a phone call, chat or email. WherEver Chat - Live chat with audio call and video chat - $12/month.

32 Ways Your Ecommerce Company Can Boost Engagement and Sales

Kissmetrics

Toms has built a reputation for improving lives and giving back. Offer live chat. Online sellers that don’t offer a live chat option lose business to competitors who do. The post cited above features interesting data that reveals why live chat is preferred.

How to Retarget the Middle of the Funnel in an Increasingly Form-less World

Kissmetrics

Live chat used to suck. They get 15x more engagement than email, and 63% of the people who started a chat in one study ended up speaking with a sales rep. Remember the good old days? The 2005-era SEO? White keywords on a white background. #1 1 on Google. Collect your paycheck.

Let User Behavior Shape Your Customer Engagement Strategy

Kissmetrics

From email to live chat to phone support conversations, your users are giving you verbal and nonverbal cues about how they perceive and feel about your brand. Let’s say your Net Promoter Score drops after users talk with your live chat representatives.

The Ultimate List of Ecommerce Tips

Prisync

Have a live chat for customer support, so they can easily reach you. Since we published Ultimate List of E-Commerce Tips, we gained a lot of feedback and new visitors. And it passed one year!

How to Use Customer Feedback Loops to Reduce Churn

Kissmetrics

Instead of just hammering out new copy, Joel used feedback gathered from surveys, chat logs, and support to create a customer-driven message that increased the total volume of demo requests by 35% and increased the total volume of product signups by 27%. Chat boxes.

Why Unscalable Marketing Activities are Best for B2B Companies

Kissmetrics

Live chat is one solution. Most blog posts talk about going viral. They talk about network effects and refer-a-friend tactics. They talk about switching your orange button to a green one. They talk about sending out automated, cold emails. Well, guess what? None of that works in B2B.

B2B 38

How to Acquire Customers with Facebook’s New Messenger Ads

Kissmetrics

These ads work just like a live chat on your site but without the need to drive that site traffic in the first place. Facebook recently released Facebook Messenger app ads to the general public. Aaaaaannnnnddddd digital advertising just got even more creepy than ever imagined.

The Essential Cyber Five Checklist for Brands

ChannelAdvisor

Consider live streaming. It’s reported that users spend three times longer watching live videos compared with those that aren’t – and they comment far more. Live streaming is still relatively unknown territory for many retailers so you could steal a march by getting Facebook Live right. Or use live chat on Black Friday through to Cyber Monday. The leaves may only just be changing color, but shoppers are already hunting down online Holiday bargains.

E-Commerce Competitor Analysis Checklist with the Related Tools

Prisync

Live chat, via mail or through the phone? Having an e-commerce business is a dream for a lot of people. It allows you to work with the products in what you love. But competition is really high, and you can’t just start without having some things clear.

How to Sell Online: Advice Everyone Needs to Hear

Weebly

Whether it's a blog post, podcast or live Q&A on social media, every heartfelt attempt you make to solve problems will help you find the people who actually need your assistance.

How to Sell Multiple Products Online: 12 Ways to Boost Sales without Jeopardizing the Experience

Kissmetrics

Live chat widget. Steve Jobs wore one thing. Zuckerberg started doing it. And even Obama caught the bug. But why? Beyond, you know, an apparent lack of fashion sense.). One less decision to make for these powerful decision makers.

SEO 42

Wave Accounting Review: Truly Free (And Simple) Accounting Software for Small Businesses

Ecommerce Platforms

Email addresses are given for contacting the company, but you should know that live chat and phone support are not available. Therefore, you can pay $9 per month for chat support and $19 for both chat and phone support.

33 Ecommerce Strategies for Growth from 12 $1M+ Brands [18 Must Have Tools Included]

BigCommerce

Sully staretd with just his phone and Facebook Live. After one of those Live videos hit 1,000,000 views (with a bit of social media promotion), he realized he was on to something. I talk to 3-5 ecommerce owners or business operators each week. And our conversations vary widely.

49 Tips & Strategies for Successful Holiday Marketing Campaigns

BigCommerce

Consider adding live chat. For some, this might be difficult, as they could fall into a number of them, but it’s important here for consistency that each customer lives only in one place. It’s all too easy for them hit the “Delete” key and move on with their lives.

7 Checkout Mistakes Causing Cart Abandonment on Your Ecommerce Site

Prisync

Checkout pages with a live chat feature that provides immediate assistance, however, can help customers complete the purchase and significantly decrease the number of abandoned carts. You’ve gently and carefully led your online shopper from the product page to checkout.

Notice Anything Different? The New ChannelAdvisor.com

ChannelAdvisor

BONUS* Live Chat. You may have noticed that things are looking a little different around here. We’ve been hard at work optimizing our website to make it even easier for you to find the information you need. Let’s take a quick tour: What Are Your E-Commerce Goals?