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Closing the Checkout Gap: Boosting Revenue and Customer Loyalty

Retail TouchPoints

In the past few years, retailers have made steady progress across the customer journey. As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization is improving. But one area continues to underperform: checkout. The checkout experience often creates unnecessary friction.

Payments 147
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Navigating the Tariff Era: A Strategic Roadmap for Retailers

Retail TouchPoints

Building Resilience for the Future The complexity of navigating the return of tariffs underscores the importance of adopting proactive strategies that strengthen supply chain networks and foster deeper customer loyalty. Nearshoring production can reduce logistical risks and tariffs.

Retail 278
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Shopify Email Marketing Strategies: Using Campaigns & Automation to Grow Your Business

Groove

Post-Purchase Follow-Up A key to driving repeat business is to keep customers engaged after their initial purchases. They are a powerful tool for increasing customer loyalty. Tip : Use personalized product recommendations based on the customer’s previous purchases to make your follow-up emails more relevant and valuable.

Shopify 362
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Mastering eCommerce Email List Growth: A Comprehensive Guide

Groove

Weve helped several clients set up loyalty programs. As a result, customer loyalty programs often deliver enough value that buyers are willing to provide contact information to participate. This is especially true if you use strategies like gamification and referral bonuses to make your reward program even more enticing.

eCommerce 326
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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

In this session you’ll learn: The integral relationship between payment experience and customer satisfaction Proven methods for optimizing the checkout journey Leveraging payments data for personalized marketing and enhanced customer loyalty Gain invaluable insights into consumer behavior across online and offline channels through data 📅 June (..)

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Note to Retailers: How to Maximize the Post-Purchase Experience With a Modern Order Management System

Retail TouchPoints

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust and positive word-of-mouth. It encompasses the period after the purchase is made, extending from order confirmation to product delivery and beyond.

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How Retailers Are Using Gamification to Boost Customer Loyalty

365 Retail

Conclusion Gamification is transforming customer loyalty by replacing static point systems with interactive, personalised experiences. As digital platforms evolve, more retailers will integrate game-like experiences into the customer journey.

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics.

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Humans + Agents = Rethinking Enterprise Commerce with AI

Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap.

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data.