Retail TouchPoints

OCTOBER 16, 2024

The results in both cases demonstrate the potential benefits of AI-driven pricing for customers and retailers alike. This aligns with findings in the previously cited study, in which retailers using AI pricing reported enhanced customer loyalty, attributed to perceived pricing fairness and transparency.

Consumer 306

Consumer Retail Recommendation Customer Loyalty 306

UpSellIt

JUNE 11, 2025

For many ecommerce brands, the customer journey ends at checkout. With repeat customers spending 67% more than new customers, post-purchase marketing is your opportunity to build brand loyalty, increase customer lifetime value, and drive incremental revenue with minimal acquisition costs.

Customer Loyalty 78

Customer Loyalty Customer Marketing Reference 78

Retail TouchPoints

OCTOBER 25, 2024

As a society we elevate the value of our time, and because of that, the post-purchase experience is a huge component of customer loyalty, but perhaps the most overlooked.” However, brands are increasingly recognizing this disconnect and working to rectify it.

Games 290

Games Customer Loyalty Consumer Clothing 290

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

Customer Retention 109

Customer Retention Customer Social Media Retail 109

Smile.io

JUNE 26, 2025

Building customer loyalty is crucial for business success. Loyalty campaign strategies can help achieve this goal effectively. These strategies focus on rewarding repeat customers. They aim to increase customer retention and lifetime value. A well-designed loyalty campaign can set your brand apart.

Customer Loyalty 46

Customer Loyalty Customer Marketing Customer Retention 46

Groove

OCTOBER 14, 2024

Loyalty programs: Reward customers for choosing your business by offering incentives to spend more. Check out this example of how Predator Nutrition , a UK-based health and wellness company, increased its AOV by 33 percent after introducing a customer loyalty program. Reach out to us today for a consultation.

Shipping Costs 365

Shipping Costs Improvements Shipping eCommerce 365

Retail TouchPoints

JANUARY 13, 2025

By improving the shopping experience on the front end whether through generative AI, AR/VR technologies or optimized product syndication they can drastically reduce the volume of returns, preserve their margins and enhance customer loyalty.

BigCommerce 298

BigCommerce Retail B2C Channel 298

365 Retail

JULY 9, 2025

Customer loyalty isn’t what it used to be – and that’s a good thing! The post Mastering Customer Loyalty – Brands Who Do It Brilliantly appeared first on Your Source for Retail News and Events. The free bingo girlies can get together, chat in the chat room, and wait for a win.

Customer Loyalty 52

Customer Loyalty Customer Events Retail 52

Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. Retailers are caught in a difficult position.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

NOVEMBER 28, 2024

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. Payments technology is central to the shopping experience.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 24, 2024

This intersection of consumer trends and technological innovation presents a promising opportunity for retailers to cultivate customer loyalty and stay ahead in an increasingly competitive market landscape. One of the longstanding challenges in this sector has been the arduous task of finding suitable manufacturing partners.

lightspeed 278

lightspeed Consumer Customer Loyalty Operations 278

Retail TouchPoints

DECEMBER 4, 2024

Because the team’s office is a short distance away, it creates a clear pipeline from the store floor to the executive team, which can help improve the brand’s feedback loop and foster customer loyalty. We’ve done events where customers have come up to me because I host all our livestreams.

Travel 296

Travel Retail Demo Accessories 296

Wiser

OCTOBER 30, 2024

Yet, despite these changes, many brands and retailers still treat online and in-store channels separately, missing crucial opportunities to create a unified and cohesive experience that fosters customer loyalty. In fact, 94% of consumers research online before buying in-store, and 51% of shoppers begin their journey on Amazon.

Omnichannel 78

Omnichannel Customer Loyalty Channel Consumer 78

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. This level of personalization not only enhances the customer experience but also drives higher conversion rates and customer loyalty.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

JANUARY 17, 2025

By prioritizing these touch points, you not only minimize customer frustration but also foster loyalty, making customers feel supported and less inclined to return products. Its time to move beyond quick fixes and embrace a smarter, more proactive strategy.

Customer 162

Customer Customer Experience Recommendation Improvements 162

Retail TouchPoints

JUNE 20, 2025

Using data intentionally to offer rewards that align with customer desires ensures that every touch point adds value to the customer experience. Personalization is a powerful driver of customer loyalty. Personalize Every Interaction Through using user data, you can create an experience that is highly personalized.

Customer Retention 257

Customer Retention Customer Experience Consumer Recommendation 257

Retail TouchPoints

MARCH 10, 2025

Hawkins experienced this culture gap firsthand as he helped his former company, Green Hills , develop its customer loyalty initiatives. In many cases, the technology works great, but the people don’t accept it, Hawkins noted. In those cases, you have to let the value of the technology speak for itself, he said.

Retail 200

Retail Technology Customer Loyalty Books 200

lateshipment

FEBRUARY 28, 2025

Unlike cash refunds, where theres a possibility that the customer might exit your business forever, store credit keeps customers engaged, encouraging them to explore more products. Whether as compensation for a return or a reward for customer loyalty, store credit benefits both customers and e-commerce businesses.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

JULY 11, 2025

This is particularly critical in retail environments, where customer loyalty is hard-won and often hinges on ease of navigation, speed, and trust. What Makes a UX Experience Work The most effective retail digital experiences are designed with conversion in mind, but they don’t feel transactional.

eCommerce 147

eCommerce Merchant Services Payment Services Retail 147

Groove

NOVEMBER 7, 2024

Well-integrated experiences improve customer loyalty; shoppers feel as though they can easily connect with the company and trust what it tells them. Omnichannel eCommerce Pros and Cons Omnichannel eCommerce, on the other hand, creates a consistent experience that users often appreciate.

Multichannel 387

Multichannel Omnichannel eCommerce Channel 387

Retail TouchPoints

APRIL 25, 2025

A well-connected retail environment allows businesses to deliver personalized loyalty programs and improve the overall shopping experience, fostering long-term customer loyalty. Primarily, a companys connectivity needs to be a unified solution, managed by a single provider as far as possible.

Payment Services 147

Payment Services Payments Retail Supplies 147

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Improve Customer Support: When customer data is centralized, staff at any location can access a customer’s purchase history, making it easier to resolve issues or process returns, regardless of where the original purchase was made.

eCommerce Platforms 109

eCommerce Platforms Multi-channel Retail eCommerce 109

Retail TouchPoints

DECEMBER 25, 2024

Converting refunds into exchanges, store credits or partial refunds are other ways to increase customer loyalty while efficiently controlling inventory. By leveraging customer insights and expectations, retailers can grow their customer bases and improve the shopping experience for everyone.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

JULY 16, 2025

Our team is excited to unveil our first customer loyalty program, RaceWay Rewards, which will enable us to further strengthen customer connections while still providing our signature ‘hometown store’ identity,” said Kamran Din, Director of Revenue Growth Management at RaceWay in a statement.

Retail 147

Retail Customer Loyalty Technology Operations 147

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Revenue Growth: Through personalized marketing, improved customer loyalty, and optimized supply chains, retailers can drive sales and reduce costs, ultimately boosting profitability. Expanded Market Reach : Digital platforms break geographical barriers, enabling retailers to reach a wider audience.

Payment Services 108

Payment Services Retail Mobile POS 108

RetailMinded

JANUARY 30, 2025

For example, a retailer focusing on building customer loyalty or expanding inventory might instead need to channel funds into repairing broken windows. These disruptions can also hinder long-term planning, as business owners may need to allocate funds for reactive measures rather than proactive investments.

Operations 98

Operations Retail Customer Loyalty Management 98

UpSellIt

DECEMBER 20, 2024

Here are some key advantages of implementing these alerts in your strategy, and how they can enhance customer engagement and contribute to ecommerce conversion rate optimization: Increased Customer Loyalty When you show shoppers how they can save, theyre more likely to develop a stronger connection with your brand.

Shipping Costs 137

Shipping Costs Customer Loyalty Mobile eCommerce 137

Retail TouchPoints

JUNE 11, 2025

AI may influence purchase decisions, but human experience keeps customers coming back. To remain top-of-mind, brands and retailers should strengthen their customer loyalty programs, drive personalized post-purchase engagement and maintain AI-powered communication channels. Rethink advertising.

Retail 182

Retail Recommendation Consumer Customer Loyalty 182

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Speed, consistent uptime and outstanding UX have emerged as non-negotiable elements for survival in todays fast-paced market.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Guidance

FEBRUARY 27, 2025

Automate email offers and discounts based on purchase history to keep customers returning. Loyalty Programs Ecommerce loyalty programs, such as reward systems for frequent shoppers and VIP membership perks, boost customer loyalty and retention. consumer actively participates in nine loyalty programs.

Customer Retention 62

Customer Retention Improvements eCommerce Customer 62

lateshipment

FEBRUARY 21, 2025

From squeezing profit margins with added shipping costs to complicating logistics and tarnishing customer loyalty, the ripple effects of returns are far-reaching. Beyond the financial strain, returns can impact future revenue, with dissatisfied customers less likely to return and more likely to leave negative feedback.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Loyalty 130

365 Retail

MARCH 29, 2025

For example, if a customer recently viewed a specific product but did not purchase it, the next email they receive may highlight that item alongside complementary products. Strengthening Customer Loyalty with Exclusive Email Offers Loyalty programs have become a critical component of retail email marketing strategies in 2025.

Marketing 58

Marketing Retail Mobile Recommendation 58

Retail TouchPoints

JUNE 20, 2025

Additionally, retailers can work to shore up customer loyalty, which brings a two-fold benefit: mitigating shoppers’ price sensitivity in the short term and building lifetime customer value in the long term.

Shipping Costs 147

Shipping Costs Consumer Subscription Payments 147

365 Retail

APRIL 25, 2025

According to Business.com, firms that adopt transparency in their operations build robust, positive relationships that increase long-term client loyalty. Around 72% of customers stated that transparency is important or extremely important. Transparency not only strengthens brand reputation but also encourages customer loyalty.

eCommerce 52

eCommerce Retail eCommerce Marketing Improvements 52