Product Teams For Infrastructure And Operations

Forrester eCommerce

As an analyst at Forrester, I talk to a lot of IT professionals. One of the most common inquiries lately goes something like this: “We’ve piloted DevOps and Agile and like the results. However. ” and then come the “what-abouts.”

How To Successfully Add RPA To Customer Service Operations

Forrester eCommerce

More and more customer service organizations turn to robotic process automation (RPA) to make agents more effective. The technology offloads repeatable tasks from agents, enforces compliance to process and policy, and allows agents to focus on work that matters.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Predictions 2020: AI Shakes Up Customer Service Workforce And Operations

Forrester eCommerce

AI will change how organizations staff, run, and manage their customer service teams. Read Forrester's 2020 customer service predictions to learn more. age of the customer customer engagement customer service solutions prediction promoted

Healthcare Organizations Are Future-Proofing Strategy And Operations With Cloud

Forrester eCommerce

Healthcare organizations (HCOs), once cloud laggards, are embracing public and private cloud services to address a wide range of business problems.

Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations

Forrester eCommerce

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

Predictions 2019: Automation Will Become Central To Business Strategy And Operations

Forrester eCommerce

age of the customer application development & delivery application infrastructure technologies artificial intelligence (AI) automation business models business process management (BPM) business technology (BT) chatbots chief information officer (CIO) employee engagement prediction predictions 2019 robotic process automation (RPA) robotics shared services AI artificial intelligence Automation business strategy Chief Information Officer (CIO) employee experience operations

Predictions 2019: Financial Services Firms Shift Their Focus To Operational Efficiency

Forrester eCommerce

In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. While many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health.

Find The Marketing Planning And Operations Tool That Meets Your Needs

Forrester eCommerce

Wouldn’t it be great if marketers had a tool that let them plan, manage, and execute marketing activities? I hear from B2C marketers looking to streamline creative production processes or coordinate campaigns across teams.

Telecom Operators Deliver Insights Services — With Network And Subscriber Data

Forrester eCommerce

A few years ago, I met with an incumbent telecom provider in Europe, and they came across as being from “the old country.” I asked about their data strategy, and they were horrified at the thought of doing anything other than securing and protecting their data assets.

Beyond ERP: How Digital Operations Platforms Make Or Break The Customer Experience

Forrester eCommerce

These next-generation, digital operations platforms […]. Many leaders are saddled with technical debt from old ERP systems that do not support the modern digital business.

To Excel At Customer Obsession, You Need An Adaptive Operating Model

Forrester eCommerce

Many firms have used Forrester’s principles of customer obsession to guide their business and IT transformation journey, striving to be customer-led, insights-driven, fast, and connected. But in their pursuit, most firms fall short when it comes to organizational change. Rather than undertake a full organizational design exercise, firms are adopting tactical change, creating agile delivery […]. age of the customer

7 Retail Operations You Must Manage Effectively

RETAIL MANAGEMENT SOFTWARE

Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. If you manage each of these essential parts of retail operations well, you’ll have a successful retail business.

The flipside of CX: Operational excellence

TradeGecko

If there’s one factor that drives an exceptional customer experience (CX), it’s operational excellence. But what do we mean when we say “operational excellence”, how can it be achieved, and what are the outcomes? Operations and Supply Chain Management

9 Ways to Smash Operating Costs in Your Online Business

A Better Lemonade Stand

The post 9 Ways to Smash Operating Costs in Your Online Business appeared first on A Better Lemonade Stand. Accounting, Finance & Legal Operations & Customer Service Strategy & AnalyticsIn this article, we share our own business cost reduction tips that have made a difference for us & will make a difference for your business, too!

Employee Spotlight: Andrea Nelson, People Operations Champion

FastSpring

A: I actually ended up in people operations by accident! In this role, I was also working under the HR manager part time and she was actually the one who encouraged me to pursue people operations because she recognized how detail oriented and organized I was. You could even go as far as saying she was the catalyst for my people operations career since she was the one who encouraged me to pursue a Human Resources certification program through UCSB Extension!

Operations Strategy: A Recipe for Fulfillment Success

PFS

It’s the same recipe for operations strategy success that we keep hearing about in the eCommerce world. How can you satisfy the quick-shipping shoppers and create a cost-effective operations strategy for distribution?

Streamlining operations with waveless picking

Retail Technology Review

By Eric Lamphier, Senior Director, Product Management, Manhattan Associates. Modern supply chain and logistics professionals are grappling with the most challenging environment that they have ever faced, especially as one focuses to end point of retail commerce and consumption. Internet Retailing Retail Supply Chain Critical Issues

The rise of pop-up distribution operations

PFS

Due to affordable short-term leases and advances in technology, the concept of pop-up facilities in retail is now presenting brands with an agile alternative to traditional commerce operations. The post The rise of pop-up distribution operations appeared first on PFS Blog.

Customer Service Operations Rest On Mature Technologies, But Emerging Ones Add Differentiation

Forrester eCommerce

Great customer service helps control costs as companies squeeze out operational efficiencies. It also fuels sustainable top-line revenue growth by providing differentiated experiences that keep customers loyal to your brand. We just finished assessing 20 of the most important technologies in the customer service in terms of their maturity and business value. Here are some […]. case management customer experience customer relationship management (CRM) customer service solutions

Case Study: Samsonite Centralizes Product Information to Gain Operational Efficiency | Salsify

Salsify

Case Study Drive Operational Excellence Clothing & Accessories apparelSamsonite has long been a trendsetter. For nearly 110 years, the brand has been the dominant force behind luggage and travel accessories.

The flipside of CX: Operational excellence

TradeGecko

If there’s one factor that drives an exceptional customer experience (CX), it’s operational excellence. But what do we mean when we say “operational excellence”, how can it be achieved, and what are the outcomes?

7 Amazon Specialists to Automate Your Operations

ecomdash

Bringing on specialists can help you streamline the processes and automate your operations. The post 7 Amazon Specialists to Automate Your Operations appeared first on ecomdash.

Streamline your operations with TradeGecko Payments

TradeGecko

Through selling online, wholesalers can start selling more by offering existing customers a better shopping experience to encourage brand loyalty, while saving time on managing their operations. In the face of rising costs and lower revenue, 35.6% of wholesalers are planning to increase revenue by improving their eCommerce capabilities.

Retail’s New Hierarchy Of Needs: Transforming Your Operation To Meet The Needs Of Retail 2.0

Retail TouchPoints

By Jennifer Sherman, Kibo No matter which lens we look through — from consumer expectations and behaviors, to in-store technology and reliance on online sales, to fulfillment and shipping — retail has transformed.

10 Commandments for Operating a Successful Retail Store

retailnext

Connected Journey Mobile POS Omnichannel Retail retail Shopper Engagement shopper experience shopper journey Store OperationsWhen it comes to running a successful retail business, below are the ten things you need to keep in mind. 1 – Choose the perfect store location.

How Amazon Operations Can Boost Your Profitability

CPC Strategy

Amazon operations may not be the sexiest part of running a business, but it is vital to driving the profitability of your business. The post How Amazon Operations Can Boost Your Profitability appeared first on Retail Performance Marketing Blog - CPC Strategy. Read More. Amazon Marketplace

4 Ways a BaaS Provider Can Simplify Operations for eCommerce Brands

Scalefast

These operations — and many more just like them — are fundamental to the success of your brand. It may not be feasible or sensible to hire a dedicated person or department, but that doesn’t mean you can’t improve your operations. This can create huge operational efficiencies.

The Challenges of Operating eCommerce Subscription Businesses

Scalefast

Subscription programs can strengthen customer loyalty , reduce inventory risk, increase the lifetime value of each customer and boost ROI. And consumers have learned to love them. The growth of subscription box services has been exponential over the past four years.

How Harman Grew its Global Operational Efficiency for Ecommerce Success

Salsify

Harman International Industries, a subsidiary global company Samsung Electronics , makes audio and visual products, enterprise automation; and connected services. With over 50 ecommerce sites, the company’s success hinges on its ability to empower its global teams to build out the website assets needed for specific markets and brands to sell direct-to-consumer. Case Study PIM Digital Commerce

Future Of Retail 2020: Retailers Test Consumer Facing and Operational IoT Solutions

Forrester eCommerce

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

The Challenges of Operating eCommerce Subscription Businesses

Scalefast

Let’s take a more detailed look at some of the challenges businesses face when operating an eCommerce subscription at scale. While you can run a subscription service as a stand alone operation, implementing rewards and loyalty programs is a proven way to boost customer retention and increase sales. The post The Challenges of Operating eCommerce Subscription Businesses appeared first on Scalefast.

7 Amazon Specialists to Automate Your Operations

ecomdash

Bringing on specialists can help you streamline the processes and automate your operations. The post 7 Amazon Specialists to Automate Your Operations appeared first on ecomdash.

Extensions Between Two Marketplace Giants Increase Operational Efficiencies

ChannelSale

When planning to sell products on multiple marketplaces, the vendor needs to invest in a high-end extension or integration tools making it easier and hassle-free for him to ensure high operational efficiency. The post Extensions Between Two Marketplace Giants Increase Operational Efficiencies appeared first on.

NOC Operator

Dynamic Yield

The post NOC Operator appeared first on Dynamic Yield

Rakuten expands e-commerce operations in the UK

Retail Technology Review

Rakuten, the internet services provider, has significantly expanded its rewards programme in the UK

4 B&M Sales Operations Problems Driving Pros Crazy—and How to Fix Them

Wiser

Whether your job duties fall under sales operations, retail execution, account management, merchandising, or something similar—these daily challenges likely sound familiar. Without further ado, let’s dive into the first problem on our list: Sales Operations Problem No.

Top 7 KPIs Store Operators Need to Manage

Wiser

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success.

RetailWeek: Every Retailer Needs a New Operating Model

Dynamic Action

DynamicAction Co-Founder and Chief Scientist Michael Ross is featured in RetailWeek’s Retail Voice where he discusses the need for a new retail operating model in the digitally enabled world. The successful retailers will be the ones that recognise decision re-engineering requires a new operating model. The post RetailWeek: Every Retailer Needs a New Operating Model appeared first on DynamicAction. News Press operating model

How to Manage Your Retail Operations When You’re in Growth Mode

Wiser

It should be a model for how other retailers, especially discount stores, operate in the current climate. . The post How to Manage Your Retail Operations When You’re in Growth Mode appeared first on Wiser Retail Strategies. Shelf Health retailer strategies store operations

Dynamic Yield Hires David Sasson as Chief Operating Officer

Dynamic Yield

Industry veteran, David Sasson, joins the Dynamic Yield team to support our rapid global expansion as Chief Operating Officer. The post Dynamic Yield Hires David Sasson as Chief Operating Officer appeared first on Dynamic Yield.