Forrester eCommerce

NOVEMBER 6, 2018

age of the customer application development & delivery application infrastructure technologies artificial intelligence (AI) automation business models business process management (BPM) business technology (BT) chatbots chief information officer (CIO) employee engagement prediction predictions 2019 robotic process automation (RPA) robotics shared services AI artificial intelligence Automation business strategy Chief Information Officer (CIO) employee experience operations

Operations 232

Operations Information Technology Management 232

Forrester eCommerce

NOVEMBER 7, 2018

In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. While many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health.

Financial Services 247

Financial Services Operations Banking Management 247

Forrester eCommerce

JUNE 3, 2018

A few years ago, I met with an incumbent telecom provider in Europe, and they came across as being from “the old country.” I asked about their data strategy, and they were horrified at the thought of doing anything other than securing and protecting their data assets.

Operations 195

Operations Mobile Other 195

Retail Technology Review

AUGUST 9, 2018

By Eric Lamphier, Senior Director, Product Management, Manhattan Associates. Modern supply chain and logistics professionals are grappling with the most challenging environment that they have ever faced, especially as one focuses to end point of retail commerce and consumption. Internet Retailing Retail Supply Chain Critical Issues

Operations 116

Operations Management Internet retail Supplies 116

ecomdash

MARCH 13, 2018

Bringing on specialists can help you streamline the processes and automate your operations. The post 7 Amazon Specialists to Automate Your Operations appeared first on ecomdash.

Operations 95

Operations Blog eCommerce 95

A Better Lemonade Stand

OCTOBER 29, 2018

The post 9 Ways to Smash Operating Costs in Your Online Business appeared first on A Better Lemonade Stand. Accounting, Finance & Legal Operations & Customer Service Strategy & AnalyticsIn this article, we share our own business cost reduction tips that have made a difference for us & will make a difference for your business, too!

Operations 91

Operations Article Customer 91

PFS

OCTOBER 23, 2017

It’s the same recipe for operations strategy success that we keep hearing about in the eCommerce world. How can you satisfy the quick-shipping shoppers and create a cost-effective operations strategy for distribution?

Fulfillment 61

Fulfillment Operations Channel Shipping 61

TradeGecko

OCTOBER 31, 2018

If there’s one factor that drives an exceptional customer experience (CX), it’s operational excellence. But what do we mean when we say “operational excellence”, how can it be achieved, and what are the outcomes?

Operations 52

Operations Customer Experience Customer Management 52

Retail TouchPoints

MARCH 30, 2018

By Jennifer Sherman, Kibo No matter which lens we look through — from consumer expectations and behaviors, to in-store technology and reliance on online sales, to fulfillment and shipping — retail has transformed.

Operations 195

Operations Consumer Omnichannel Technology 195

Kissmetrics

MARCH 20, 2018

That’s because my secret weapon is Google’s search operators. And here’s why you should start using them immediately: What are search operators? Google search operators are commands and characters that you can input into your search bar that expand or limit your search.

Operations 215

Operations SEO Web Design Article 215

ecomdash

MARCH 13, 2018

Bringing on specialists can help you streamline the processes and automate your operations. The post 7 Amazon Specialists to Automate Your Operations appeared first on ecomdash.

Operations 62

Operations Blog eCommerce 62

TradeGecko

JUNE 13, 2017

Through selling online, wholesalers can start selling more by offering existing customers a better shopping experience to encourage brand loyalty, while saving time on managing their operations. In the face of rising costs and lower revenue, 35.6% of wholesalers are planning to increase revenue by improving their eCommerce capabilities.

Payments 63

Payments Operations Improvements Management 63

Kibo

NOVEMBER 15, 2018

The post Boscov’s Wins Gold in Retail TouchPoints 2018 Store Operations Superstar Awards appeared first on The Omni Channel. At Kibo, we pride ourselves in working with each and every customer to […].

Operations 62

Operations Channel Management Customer 62

Scalefast

MAY 23, 2018

Let’s take a more detailed look at some of the challenges businesses face when operating an eCommerce subscription at scale. While you can run a subscription service as a stand alone operation, implementing rewards and loyalty programs is a proven way to boost customer retention and increase sales. The post The Challenges of Operating eCommerce Subscription Businesses appeared first on Scalefast.

Operations 48

Operations Subscription Beauty and Health Fulfillment 48

Scalefast

AUGUST 30, 2017

Subscription programs can strengthen customer loyalty , reduce inventory risk, increase the lifetime value of each customer and boost ROI. And consumers have learned to love them. The growth of subscription box services has been exponential over the past four years.

Subscription 62

Subscription Operations Customer Loyalty Management 62

Retail Technology Review

OCTOBER 17, 2017

Rakuten, the internet services provider, has significantly expanded its rewards programme in the UK

Operations 122

Operations 122

Dynamic Action

NOVEMBER 16, 2017

DynamicAction Co-Founder and Chief Scientist Michael Ross is featured in RetailWeek’s Retail Voice where he discusses the need for a new retail operating model in the digitally enabled world. The successful retailers will be the ones that recognise decision re-engineering requires a new operating model. The post RetailWeek: Every Retailer Needs a New Operating Model appeared first on DynamicAction. News Press operating model

Operations 48

Operations Demo Books Download 48

Etail Solutions

MARCH 26, 2018

” Revenue… The post Make Ecommerce Operations Your Unbeatable Competitive Advantage appeared first on Etail Solutions. Making money isn’t just about selling and sales revenue, it’s all about bottom line profit. As they say in the real estate industry: “You don’t make money when you sell, you make money when you buy.” ” In ecommerce, we’d add: “you only make money when you buy and fulfill smarter than the other guy.”

Operations 40

Operations Fulfillment Other eCommerce 40

ChannelSale

SEPTEMBER 23, 2017

Core operations in ecommerce refer to a set of critical and indispensable functions in online business management mostly including matters like listing management, inventory control, order management, performance tracking and more.

Operations 54

Operations Hobbies Multi-channel Management 54

Dynamic Yield

JUNE 14, 2018

Industry veteran, David Sasson, joins the Dynamic Yield team to support our rapid global expansion as Chief Operating Officer. The post Dynamic Yield Hires David Sasson as Chief Operating Officer appeared first on Dynamic Yield.

Operations 35

Operations 35

Dynamic Action

SEPTEMBER 11, 2017

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Amazon’s operating model is centered on the customer.

Operations 72

Operations White Paper Omnichannel Arts 72

TradeGecko

JUNE 13, 2018

Automation is a game-changer in supply chain management. In the digital age, businesses need to optimize their workflows to maintain a competitive edge, and supply chain automation enables you to do just that. Supply chain management How to

Supplies 40

Supplies Operations Games Management 40

TradeGecko

SEPTEMBER 18, 2018

Data informed strategic planning: it’s something that many businesses strive for, yet few fully succeed at.

Information 52

Information Operations Technology 52

Prisync

APRIL 4, 2018

So in this post we go through five quick wins to take control of your warehouse management and save time and money for your entire ecommerce operation. Each method has its own strengths and drawbacks, depending on the size of your operation.

Operations 59

Operations Fulfillment Shipping Management 59

TradeGecko

MARCH 29, 2018

The global B2B eCommerce sales are predicted to reach over $6 trillion by 2020, surpassing B2C that is valued at over $3 trillion by 2020. With this in mind, it is a smart move for B2C eCommerce businesses to start thinking about how they can make the most of their eCommerce store. In order to scale quickly, B2C eCommerce businesses should start looking into how they can move into the B2B market. Business Growth eCommerce

B2C 40

B2C Operations Webinar B2B 40

Wiser

DECEMBER 11, 2018

It should be a model for how other retailers, especially discount stores, operate in the current climate. . The post How to Manage Your Retail Operations When You’re in Growth Mode appeared first on Wiser Retail Strategies. Shelf Health retailer strategies store operations

Toys 26

Toys Operations Gifts Definition 26

Forrester eCommerce

DECEMBER 10, 2018

application development & delivery digital business infrastructure & operations acquisition B2B cloud collaboration commerce HCL IBM Marketing portal security Services software Unica web cms

Supplies 249

Supplies Technology B2B Operations 249

TradeGecko

MARCH 30, 2017

Good warehouse inventory management is an essential part of running an efficient fulfillment process. And efficient fulfillment means being able to process more orders with fewer mistakes, leaving you to focus on improving cash flow, selling more and making your customers happier! Inventory Management Warehouse management

Operations 50

Operations Fulfillment Management Improvements 50

Dynamic Yield

JUNE 14, 2018

Industry veteran, David Sasson, joins the Dynamic Yield team to support our rapid global expansion as Chief Operating Officer. The post Dynamic Yield Hires David Sasson as Chief Operating Officer appeared first on Dynamic Yield.

Operations 26

Operations 26

ChannelSale

MAY 9, 2017

On the flipside though, operational hassles in such ambitious endeavors could mount to unmanageable extent. Operation costs can rise if you are not careful –.

Operations 62

Operations Multichannel Fulfillment Definition 62

Forrester eCommerce

NOVEMBER 16, 2018

cybersecurity data security endpoint security IoT security managed security services providers (MSSPs) mobile security security & risk security automation & orchestration security operations & program governance endpoint detection and response IoT mobile Security & Risk

Mobile 275

Mobile Operations Management 275

Forrester eCommerce

NOVEMBER 30, 2018

customer data cybersecurity privacy regulations & legislation security & risk security operations & program governance breach notification data breach Marriott Risk S&R security StarwoodIt’s probably as good a time as any to mention that releasing major breach announcements on Fridays is a worn-out trope by this point? That didn’t stop Marriott from announcing a breach of Starwood’s reservation system affecting 500 million people to kick off this Friday with a bang.

Customer 236

Customer Customer Data Operations 236

Forrester eCommerce

NOVEMBER 19, 2018

managed security services providers (MSSPs) security & risk security analytics security architecture security automation & orchestration security information & event management (SIEM) security operations & program governance

Management 233

Management Information Events Marketing 233

Forrester eCommerce

JUNE 4, 2018

When Piloting Colocation, Measure Impact To Location, Customers, And Operations It’s been interesting to see creative real estate colocation ideas such as the recently announced pilot for ALDI in 10 Kohl’s stores.

Customer 168

Customer Customer Experience Operations Customer Data 168

Demac Media

SEPTEMBER 19, 2017

Next Stop: Operational Efficiency City. From a high-level view, these functionalities can increase operational efficiencies. Client: “We have now increased operational efficiencies. The post Shopify Flow: Hop On The Operational Efficiency Train appeared first on Demac Media.

Shopify 28

Shopify Operations Events Download 28

Retail TouchPoints

JANUARY 5, 2018

In The News Transportation Big Lots Carrier options Inbound Operations Intermodal Procurement Event Outbound Operations Procurement methodology Transportation Bid Optimization transportation network Truckload procurement

Home Furnishings 238

Home Furnishings Toys Accessories Gifts 238

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success.

Operations 30

Operations Shopping Carts Mobile Fashion 30

TradeGecko

OCTOBER 22, 2017

Brooklyn Bicycle Company builds top quality bikes crafted with care, and sold at an affordable price. They take pride in their products, and in the dealers who sell them, cultivating collaboration across cities, cultures, and passions. They use TradeGecko and Inventory Planner to streamline their processes, have visibility into their inventory and build relationships with their suppliers. Case studies Inventory Management

Operations 40

Operations Management 40

Forrester eCommerce

MARCH 29, 2018

agile artificial intelligence (AI) banking blockchain chatbots development & operations (DevOps) Europe financial services Innovation Insurance technology AI artificial intelligence emerging technology Financial Services innovationAI, blockchain, chatbot, digital identity, etc.

Technology 253

Technology Financial Services Banking Books 253

Forrester eCommerce

MAY 16, 2018

data center infrastructure management (DCIM) development & operations (DevOps) infrastructure & operations IT servicesWhen Google published its Site Reliability Engineering (SRE) book — a detailed look at how it keeps production systems running — Forrester started getting a lot of questions. Should I do this in my enterprise IT shop?” “I’m I’m no unicorn — can I even do these things?” And perhaps most important: “What parts of the book are relevant?” To […].

Books 124

Books Operations Management 124

Cegid

JULY 2, 2017

Operations Directors have been at the forefront of the omnichannel revolution, driving strategic change while managing the day-to-day challenges of uniting digital and physical touchpoints. And once again, Operations Directors will need to be at the sharp end, leading the charge. Here are five key trends that operational decision makers will need to consider if they are looking to achieve unified commerce : Make the mind shift from omnichannel to unified commerce.

Operations 20

Operations Omnichannel Technology Mobile 20

Retail TouchPoints

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges.

Fulfillment 195

Fulfillment Technology Omnichannel Mobile 195

Forrester eCommerce

SEPTEMBER 19, 2018

data management cognitive scale data development data engineering data operations data ops workbench datakitchen datarobot informatica metis machine talendData ops, data engineering, data development – oh my! From new roles, teams, skills and processes, the hot topic on everyone’s mind is data ops. I started to notice the data ops emergence back in 2015 as companies began to look at agile development to spin up new data capabilities rapidly.

Operations 145

Operations Management 145