Forrester eCommerce

SEPTEMBER 15, 2023

Revenue Operations requires new capabilities, new processes, and a change-agent mindset from leaders which can propagate myths and misconceptions.

Operations 447

Operations Customer Marketing 447

Forrester eCommerce

APRIL 10, 2024

This is the last of a three-part IT operational insight blog series that aligns with the complementary research reports from Forrester. Click the links for part one and part two of the free blogs for a complete perspective on operational insights delivered by AIOps and observability.

Operations 243

Operations Management Blog Information 243

Forrester eCommerce

APRIL 23, 2024

Operating models optimize organizations to drive value in dynamic B2B markets. Forrester's High-Performance Operating Model Framework helps align all aspects of the organization to deliver customer value and prioritize decision-making.

B2B 243

B2B Operations Customer Marketing 243

Forrester eCommerce

SEPTEMBER 8, 2023

I often get client inquiries about latency requirements to support real-time analytics and operational workloads. At its core, real-time data refers to data made available immediately (or almost immediately) to support operational and analytical workloads. This data may […]

Operations 415

Operations Reference Technology 415

Retail TouchPoints

AUGUST 15, 2024

With a new, integrated business system, the brand is now able to automate key financial processes, optimize inventory and efficiently scale its operations. As Boll & Branch expands its operations, NetSuite has the scalability to grow with its business and act as a force multiplier for efficiency.” ”

Operations 243

Operations Supplies Management Omnichannel 243

Retail TouchPoints

JULY 31, 2024

Investment and advisory firm Hilco Consumer-Retail (HCR) has acquired the operations for Hanes Outlet and Maidenform stores. Additionally, while HCR intends to retain as much of the Hanes Outlet and Maidenform store teams as possible, the company is introducing new leadership at the corporate and operational level.

Operations 260

Operations Improvements Consumer Customer Experience 260

Forrester eCommerce

JUNE 4, 2023

Forrester Decisions for Revenue Operations is designed to help organizations strengthen alignment across the revenue ecosystem to maximize customer value and company performance. In constantly changing and highly complex B2B markets, organizational growth hinges on the ability to uncover value for customers.

Operations 369

Operations Customer Experience Customer B2B 369

Forrester eCommerce

SEPTEMBER 1, 2022

Sales operations planning in 2023 will have to account for economic turbulence, but will find big opportunities in smart tech deployment.

Operations 361

Operations Customer 361

Retail TouchPoints

AUGUST 26, 2024

A new CEO has quietly taken the helm at Diane von Furstenberg , and under this new leadership the fashion label plans to bring its operations back in-house, multiple sources report. Von Furstenberg and de Boni announced last week that by the end of 2024 all operations for the brand will once again be managed in-house.

Operations 224

Operations Fashion Management Marketing 224

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations.

Fulfillment 271

Fulfillment Omnichannel Operations Fashion 271

Forrester eCommerce

NOVEMBER 29, 2023

Revenue operations (RevOps) implementation discussions are filled with questions of centralization, decentralization, or centers of excellence. Across B2B, organizations are often overreliant on org design to drive change. But structures are just one lever of change.

Operations 243

Operations B2B Customer 243

Forrester eCommerce

DECEMBER 20, 2023

A recent trip to see Charles Dickens' A Christmas Carol leads to considering the past, present, and future of revenue operations…

Presentation 259

Presentation Operations B2B Marketing 259

Forrester eCommerce

AUGUST 24, 2023

Learn how revenue operations leaders can achieve more with less in the face of executive constraints and still deliver for the growth engine.

Operations 369

Operations Marketing 369

Forrester eCommerce

AUGUST 29, 2022

Providing these insights ranks high among marketing operations teams’ priorities in the year ahead. Data-driven, actionable insights will be critical for weathering economic turbulence.

Operations 369

Operations Marketing B2B Technology 369

Retail TouchPoints

FEBRUARY 13, 2023

Bed Bath & Beyond Canada (BBB Canada) will wind down its operations, according to a filing with the Ontario Superior Court of Justice. The decision was made because “BBB Canada does not have capacity or ability to independently effect a recapitalization or restructuring of the Canadian operations,” according to the filing.

Operations 279

Operations Banking Retail Other 279

Retail TouchPoints

JULY 10, 2024

By addressing common challenges such as inventory visibility, outdated processes, obsolete stock, mislabeling and shifting customer demands, your business can ensure smoother operations and higher customer satisfaction.

Operations 260

Operations Management Shipping Costs Merchant Services 260

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.

Payment Services 221

Payment Services Operations Banking Technology 221

Forrester eCommerce

MARCH 17, 2023

Marketing Operations must rationalize revenue technology by removing point solutions to both reduce costs and achieve customer experience goals.

Customer Experience 362

Customer Experience Operations Technology Marketing 362

Retail TouchPoints

JULY 19, 2024

Today, however, retailers — particularly those that rely heavily on outbound calling and contact center operations — are no longer content with sitting on the sidelines. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency. AI further complicates the CX picture.

Payment Services 234

Payment Services Operations Retail Customer Experience 234

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 247

Operations Shipping Costs Fulfillment Omnichannel 247

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 288

Fulfillment Operations Order Fulfillment Omnichannel 288

Forrester eCommerce

SEPTEMBER 30, 2020

One of the most important things you can do as a revenue or sales operations leader is ensure that the annual sales goals set across the business are realistic and in line with the business assumptions. The uncertainty around the length and extent of COVID-19 makes the expected impact for 2021 unclear.

Operations 476

Operations 476

Forrester eCommerce

DECEMBER 19, 2022

The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

Operations 369

Operations Information Technology 369

Retail TouchPoints

MARCH 5, 2024

Additionally, The Body Shop US Limited has “ceased operations” as of March 1, 2024, according to a press release. The Body Shop Canada has ceased online sales, and while its stores remain open, the company plans to close 33 of its 105 locations across the country in the near term. However, at press time, the retailer’s U.S.

Operations 287

Operations Presentation Retail Marketing 287

Forrester eCommerce

JUNE 23, 2023

Seeking to understand why revenue operations has dramatically grown over the past few years and what assumptions leaders were making about establishing a revenue operations function, we interviewed a variety of sales, marketing, and revenue operations leaders.

Operations 195

Operations Marketing Customer 195

Forrester eCommerce

NOVEMBER 5, 2020

This year, I led my first custom survey research for Forrester, the 2020 State of Modern Technology Operations survey. We selected a random panel of 268 digital and IT professionals with day to day responsibility for operating digital systems. (We We did *not* rule out developers, as long as they also had runtime responsibilities).

Operations 523

Operations Technology Customer 523

Forrester eCommerce

JUNE 16, 2022

Whether you’re preparing for a recession, trying to improve profitability, or have a growth strategy of improved productivity, marketing operations leaders can leverage the following six operational tips to help the […]. Marketing leaders will look to identify realistic savings.

Operations 195

Operations Marketing B2B Improvements 195

Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020.

Operations 228

Operations Merchant Services Gifts Management 228

Forrester eCommerce

FEBRUARY 22, 2022

“Do Operating Systems Matter Anymore?” Today, we know that OS proliferation is happening — a majority of technology decision-makers in 2021 indicate that they have four or more operating systems in their organization — and it’s only going […].

Operations 195

Operations Technology 195

Retail TouchPoints

JUNE 1, 2022

Wolt CEO Miki Kuusi will oversee the combined company’s team and operations outside of the U.S., The Wolt consumer app will continue to run separately with support from DoorDash, and Wolt will maintain operations in all of the markets where it currently operates. reporting directly to DoorDash CEO Tony Xu.

Operations 301

Operations Consumer Technology Improvements 301