Operations Strategy: A Recipe for Fulfillment Success


It’s the same recipe for operations strategy success that we keep hearing about in the eCommerce world. How can you satisfy the quick-shipping shoppers and create a cost-effective operations strategy for distribution?

Defining Operations

Forrester eCommerce

So, my formal area of coverage at Forrester is “digital operations.” We think of “operations” in terms of NASA mission control: trained professionals intently scrutinizing monitors, looking for signals of interest. Business schools offer degrees in operations, and businesses hire Chief […]. digital transformation infrastructure & operations” But what does this mean?

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Streamline your operations with TradeGecko Payments


Through selling online, wholesalers can start selling more by offering existing customers a better shopping experience to encourage brand loyalty, while saving time on managing their operations. In the face of rising costs and lower revenue, 35.6% of wholesalers are planning to increase revenue by improving their eCommerce capabilities.

Retailer Finds Savings in Carrier Costs

Retail TouchPoints

In The News Transportation Big Lots Carrier options Inbound Operations Intermodal Procurement Event Outbound Operations Procurement methodology Transportation Bid Optimization transportation network Truckload procurement

Operating Walmart, Amazon, eBay Stores Together? Here Are 4 Hurdles You Should Be Ready To Face


On the flipside though, operational hassles in such ambitious endeavors could mount to unmanageable extent. Operation costs can rise if you are not careful –.

Shopify Flow: Hop On The Operational Efficiency Train

Demac Media

Next Stop: Operational Efficiency City. From a high-level view, these functionalities can increase operational efficiencies. Client: “We have now increased operational efficiencies. The post Shopify Flow: Hop On The Operational Efficiency Train appeared first on Demac Media.

Five Reasons Retailers Need to Invest In People

Forrester eCommerce

Five reasons to invest in store labor Labor was 43% of retail operating expenses based on our last US census data, but retailers haven’t been spending more on employee training [1].

Hybrid By Design Vs. Hybrid By Accident

Forrester eCommerce

hybrid cloud infrastructure & operations infrastructure architectures infrastructure change & configuration management IT process automation Uncategorized Automation cloud DevOps hybrid infrastructure-as-code operations security

Continuous Delivery and Release Automation – Critical To DevOps Success

Forrester eCommerce

agile chief information officer (CIO) cloud computing continuous delivery development & operations (DevOps) infrastructure & operations Uncategorized Agile Automation CICD DevOps Orchestration Quality Robert Stroud VelocityI am seeing more and more inquiries focused on driving business transformation where the transformation depends on software and business technology.

Predictions 2018: CIOs Will Lead Organizations To Say Farewell To The Chief Digital Officer

Forrester eCommerce

Ops models and operating frameworks where based on dated theories. agile business technology (BT) chief information officer (CIO) development & operations (DevOps) digital business prediction technologyWhen I look back at my time as a CIO, I often say it was only half-Dickensian. I bet you can guess which half! Legacy was rampant. Just as folks felt like they were getting a handle on things, what happens but this thing called […].

Agile Only ? No thanks ! Agile + DevOps, Please!

Forrester eCommerce

agile application development & delivery application development methodologies application life-cycle management (ALM) business value development & operations (DevOps) Agile Agile+DevOps DevOps digital transformation Quality At SpeedIn 2017 — although I suppose I should say in 2018, as it’s almost the end of December — it is simply unacceptable for any IT organization to focus on an Agile-only or DevOps-only journey. They are two sides of the same coin, and one completes the other.

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Agile Plus DevOps Is Slowly But Steadily Reaching Enterprise Scale

Forrester eCommerce

Agile is still alive and well and in demand, according to Forrester’s Agile adoption panel. This year, our biannual survey tracking the health of Agile initiatives focused on the main challenge: Agile at scale.

How to Apply the 8 Lessons of Amazon Operations to Your Retail Strategy

Dynamic Action

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Amazon’s operating model is centered on the customer.

Release Velocity Is Abysmal And Needs Continuous Deployment

Forrester eCommerce

development & operations (DevOps) Uncategorized Automation Continuous Delivery Continuous Deployment DevOps infrastructure & operations TechTideDevOps is no longer the new kid on the block, adoption of DevOps encompasses all industries.

DevOps: From Unicorns To Mainstream

Forrester eCommerce

agile application release automation development & operations (DevOps) infrastructure & operationsEvery day I hear more about the pressure I&O organizations are under to accelerate the delivery of applications and services and the pressure it is placing on the existing resources. As organizations transition, DevOps, formally the purview of unicorns, is now transitioning to mainstream.

Basic Infrastructure Automation is a No-Brainer – Why Aren’t You Doing It?

Forrester eCommerce

In fact, when we ask infrastructure decision leaders their top priorities, automation shows up at #3, just behind consolidation and implementing operations analytics. infrastructure & operationsEveryone knows they need to automate. That is not a thought-provoking statement. However, when we dig deeper with clients, we find hesitation. I would break their concerns into three broad camps: Some […].

Enterprise Service Management Drives Engagement

Forrester eCommerce

employee engagement infrastructure & operations ITIL shared services user experience workplace servicesEnterprises deliver services poorly, especially to themselves. From onboarding employees to approving contracts, when you need someone else’s help, the results are often dismal. “Send an email to our shared Inbox so we can ignore it” is too often the default. This won’t work in the Age of the Customer. Your employees are full participants in […].

You Deserve What You Tolerate…

Forrester eCommerce

information security network security security & risk security architecture security operations & program governance Security & RiskAfter reading through some other blogs and strategy papers over the weekend, (Don’t judge me. To some of us, this activity constitutes a good time…Yes, lame…I know.) I saw what appeared to be an underlying theme across the narratives I’d read: Security tolerates failure. It’s understandable that it happens, but I think, if we are […].

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Progress At The White House: A TBM In Every Pot

Forrester eCommerce

age of the customer application modernization balanced scorecard business & IT alignment business technology (BT) chief information officer (CIO) digital transformation financial management government infrastructure & operations IT governance IT management software IT MOOSE IT spending forecasts key performance indicators (KPIs) technology thought leadershipI was fortunate to participate in a historic morning gathering last week at the White House!

Why Prepaid Dealers Need to Offer Device Repair Services


Retail Operations Wireless TrendsThe Prepaid Expo this past week offered valuable sessions for any dealers in the prepaid sector or those looking to enter it. Discussions ranged from how to prevent fraud and money laundering, to looking at alternate revenue streams, to an overview of the prepaid landscape.

Shut Your Fraud Hole: 3 Tips & Tricks for Loss Prevention in Wireless


Operations POSAccording to the 2016 National Retail Security Survey (NRSS), inventory shrink accounted for 1.38% of retail sales, or $45.2 billion, in 2015. Retailers that participated in the 2016 NRSS say that employee/internal theft amounted to 35.8% of this inventory shrink.

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Writing Code In Fly-over Country

Forrester eCommerce

application development & delivery application development processes & tools development & operations (DevOps) performance & talent management staff development & succession management talent management culture devlopment digital mobileAs our clients know, I’ve been writing a lot about strategies for recruiting and retaining developers, and building shop cultures where they can thrive. In the U.S.

Working in an Amazon Warehouse


So he’s got some interesting insights in terms of how Amazon operates, misconceptions he had that were, you know, that were changed after he actually worked there for a while, things he’s doing differently in his business as a result of his time there.

How Retailers Can Beat the Post-Holiday Blues


Retail OperationsThe holiday season is one of the busiest shopping periods of the year and undoubtedly results in a huge boost to retailers' bottom line. It is also often an unpredictable, chaotic, and overwhelming time. As a result, the period right after the holidays can be both a bit of a let-down and a huge relief for retailers.

7 Benefits of Having a Modern Payment System in Your Corner


Retail Operations POSDirectly integrating to your point of sale, a modern payment system delivers a robust payment experience for both merchant and customer. From merchant services, to hardware procurement, to remote terminal solutions and everything in between, a modern payment system connects merchants to a total payment ecosystem.

What’s It Take To Make ABM Succeed? Customer Obsession!

Forrester eCommerce

account-based marketing (ABM) B2B marketing customer centricity marketing methods ABM Account-based marketing B2B Marketing customer relationships customer-obsessed customer-obsessed operating model digital transformationThis past Tuesday evening (October 17), TechTarget and Discover.org invited me to share some wisdom about success strategies for account-based marketing (ABM) with a couple dozen customers, prospects, and friends. If you missed it, here’s a quick synopsis: It’s 2017.

RetailWeek: Every Retailer Needs a New Operating Model

Dynamic Action

DynamicAction Co-Founder and Chief Scientist Michael Ross is featured in RetailWeek’s Retail Voice where he discusses the need for a new retail operating model in the digitally enabled world. The successful retailers will be the ones that recognise decision re-engineering requires a new operating model. The post RetailWeek: Every Retailer Needs a New Operating Model appeared first on DynamicAction. News Press operating model

Ask the Experts: What Are the Biggest Challenges Facing Independent Wireless Dealers?


Operations TrendsOver the years, iQmetrix has worked with some of the biggest and smallest retailers in the wireless industry. We have learned so much through osmosis, and have become well-known as wireless retail experts. We are humbled by how much we have learned from our clients, how much more we can learn, and by how excited we are to brave the future with them.

The Challenges of Operating eCommerce Subscription Businesses


Subscription programs can strengthen customer loyalty , reduce inventory risk, increase the lifetime value of each customer and boost ROI. And consumers have learned to love them. The growth of subscription box services has been exponential over the past four years.

The Top 4 Ways to Improve Your Ecommerce Product Descriptions in 2018

Bootstrapping Ecommerce

Conversion Optimization Operations & Customer ServiceAre your product descriptions converting or can they use some help? Here are the top 4 ways you can improve your ecommerce product descriptions in 2018. The post The Top 4 Ways to Improve Your Ecommerce Product Descriptions in 2018 appeared first on Bootstrapping Ecommerce.

Why Inventory Management is Important for Wireless Retailers


OperationsInventory management is not only important for retailers, it’s one of the most important aspects in running a successful wireless retail business. According to SCDigest , U.S. retailers are holding approximately $1.43 in inventory for every $1 of sales they capture.

Accounting Deep Dive: Amazon Sales Tax, Lessons from Profitable Stores & More


News Operations Podcast accounting business cloud computing ecommerce entrepreneurship finance Shopping Cart software tax audits taxesNew post from eCommerceFuel : We’ve got a quick but extensive accounting lesson for you today from Catching Clouds co-founder Scott Scharf.

Amazon, UPS and FedEx: How Does the Story End?


And Amazon now has 4,000 trailers that they’re using to do those sort of operations. News Operations Podcast amazon business ecommerce entrepreneurship fedex Shopping Cart software upsNew post from eCommerceFuel : In this final episode from our beach mastermind group.

Equifax Does More Than Credit Scores

Forrester eCommerce

application security data security endpoint security information security managed security services providers (MSSPs) security & risk security operations & program governance advanced analytics endpoint detection and response Security & Risk security optimization

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4 Best Practices For Managing Ecommerce Core Operations


Core operations in ecommerce refer to a set of critical and indispensable functions in online business management mostly including matters like listing management, inventory control, order management, performance tracking and more.

Applying Our Research To Black Hat 2017

Forrester eCommerce

security & risk security architecture security operations & program governance breakout vendors S&R pros Security & Risk Vendor Landscape WaveI summarized RSA 2017 in the following way: It’s a bit like the supermarket, you’ll make far healthier choices if you stick to the outer aisles. Well, Las Vegas B-Sides, Black Hat, and DefCon are taking place this week and since these events differ in tone, audience, and participants, I’ve updated my advice: We’ve gone […].

7 Proven Customer Retention Strategies to Supercharge Your Ecommerce Business

A Better Lemonade Stand

Conversion Optimization Operations & Customer Service Strategy & AnalyticsCustomer retention strategies are essential to your longterm success. Retaining customers is one of the best things you can do to increase revenue & profit. The post 7 Proven Customer Retention Strategies to Supercharge Your Ecommerce Business appeared first on A Better Lemonade Stand.

How to 100x Your Business in 3 Years


Operations Podcast SEO & Marketing Teams and Outsourcing 100x your business business conversion daniel parker ecommerce hiring marketing my choice software profits softwareNew post from eCommerceFuel : Imagine being able to grow your business 100x in a span of only three years. Impossible?

How to Ensure Killer Email Deliverability


New post from eCommerceFuel : I didn’t realize exactly how crucial email was to the operation of my business until I found my email list – assembled painstakingly over several years – held hostage by a blacklist.

Real Inventory Management: How to Increase Inventory Visibility Across Your Stores


Retail OperationsEffective Inventory Management begins with improving our visibility into actual inventory levels and Virtual Quantity. Let’s dive into the processes that reveal true in-store sellable quantities through your POS data, and how to better leverage Virtual Quantity in relevant auto ordering and transferring tools.