The Secret Recipe For A Successful Retail Operations System

Retail TouchPoints

By Praveen Kanyadi, SpotCues Retail operations are the backbone of every store, regardless of whether it’s a small business or a large big box retailer. While consumer-facing advances are essential, many retailers have yet to make critical investments in back-end operations. Brick-and-mortar retailers must optimize operations to sustain themselves, ensuring the seamless functioning of all customer-facing and back-end activities.

GameStop partners with Microsoft on operations tech


The agreement, which comes just before the holidays, also gives customers the chance to buy Xbox All Access through the gaming retailer

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Gap to Close 350 Stores as Retailer Shifts Focus to Ecommerce and Off-Mall Operations

Retail Touch

Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. Digital Commerce Financial News Store Operations Gap banana republic Old Navy store closures athleta globaldataGap Inc.

IBM iSeries Integration: Streamlining Operations For A BigCommerce Client


Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times.

How This Custom eCommerce Integration Streamlines This Client's B2B Operations


eCommerce Integration: Improving B2B Operations. Operating in this manner caused frustrations for the sales team. B2B eCommerce businesses often run into problems when it comes to tracking inventory and processing orders.

Bankrupt Century 21, Citing $175 Million Insurance Nonpayment, Will Cease Operations

Retail Touch

The company has filed motions with the bankruptcy court to keep the stores and web site in operation in order to run going-out-of-business sales. News Briefs Store Operations Century 21

AWS Q&A: How Retailers can Prepare Ecommerce Operations for COVID-Driven Uncertainty

Retail Touch

With ecommerce traffic unlikely to wane anytime soon, retailers need to harden their operations to prepare for a potential holiday rush.

How Robots Can Help Retail Operate Safely Again

Retail Touch

Other operations will innovate, but will this be enough? Executive ViewPoints Store Operations robots Brady Watkins SBRABefore COVID-19, the brick-and-mortar shopping differentiator for the consumer was the in-person experience: They could try on the goods, or just see them in context. They could lie down on that mattress. It wasn’t a problem if customers opened that dresser drawer and touched every handle in the display.

Sales Operations Leaders: Set Realistic Sales Goals For 2021

Forrester's Customer Insights

One of the most important things you can do as a revenue or sales operations leader is ensure that the annual sales goals set across the business are realistic and in line with the business assumptions. Sales Operations SiriusDecisions Research

9 Ways to Smash Operating Costs in Your Online Business

A Better Lemonade Stand

The post 9 Ways to Smash Operating Costs in Your Online Business appeared first on A Better Lemonade Stand. Accounting, Finance & Legal Operations & Customer Service Strategy & AnalyticsIn this article, we share our own business cost reduction tips that have made a difference for us & will make a difference for your business, too!

Saks Fifth Avenue lays off store operations employees


The department store confirmed the workforce cuts as part of a shift in strategy, but declined to say how many or which employees will be let go

Retailers face operational, logistical hurdles in pandemic-driven switch to ship from store


Companies scrambled to change their fulfillment operations as open stores figured out ways to get their inventory to online shoppers

Employee Spotlight: Andrea Nelson, People Operations Champion


A: I actually ended up in people operations by accident! In this role, I was also working under the HR manager part time and she was actually the one who encouraged me to pursue people operations because she recognized how detail oriented and organized I was. You could even go as far as saying she was the catalyst for my people operations career since she was the one who encouraged me to pursue a Human Resources certification program through UCSB Extension!

Cash machine operator Cardtronics UK admits to ‘backlog of problems’


Cash machine provider Cardtronics UK, operator of Cashzone ATMs, has admitted to “a backlog” of problems that had led to reported delays of up to six weeks in fixing faulty machines.

Streamlining operations with waveless picking

Retail Technology Review

By Eric Lamphier, Senior Director, Product Management, Manhattan Associates. Modern supply chain and logistics professionals are grappling with the most challenging environment that they have ever faced, especially as one focuses to end point of retail commerce and consumption. Internet Retailing Retail Supply Chain Critical Issues

New model gives independent operators freedom to run and develop Blakemore Retail outlets


Blakemore Retail has launched a new system giving independent operators the freedom to develop sales and profits at company-owned outlets. The site is now being operated by MIH.

The flipside of CX: Operational excellence


If there’s one factor that drives an exceptional customer experience (CX), it’s operational excellence. But what do we mean when we say “operational excellence”, how can it be achieved, and what are the outcomes? Operations and Supply Chain ManagementRead on to find out.

Spar UK signs up Johnson for operations and strategic role


Lee Johnson has joined Spar UK as operations and strategy director and will be responsible for finance, governance, IT, supply chain and strategic planning.

How Amazon Operations Can Boost Your Profitability

CPC Strategy

Amazon operations may not be the sexiest part of running a business, but it is vital to driving the profitability of your business. The post How Amazon Operations Can Boost Your Profitability appeared first on Retail Performance Marketing Blog - CPC Strategy. Read More. Amazon Marketplace

AS400 Integration: How We Streamlined This Client's B2B Operations on BigCommerce


AS400 Integration: Improving BigCommerce B2B Operations. Operating in this manner caused frustrations for the sales team. Does your eCommerce store need a custom integration, like the AS400 Integration, to help streamline operations and drive conversions? B2B eCommerce businesses often run into problems when it comes to tracking inventory and processing orders.

Rethinking E-Commerce Operations In the Face Of COVID-19’s Holiday Season

Retail Touch

It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. With extensive experience in 3PL, end-to-end and omnichannel commerce solutions, Thomann leads the PFS Operations practice.

Streamline your operations with TradeGecko Payments


Through selling online, wholesalers can start selling more by offering existing customers a better shopping experience to encourage brand loyalty, while saving time on managing their operations. In the face of rising costs and lower revenue, 35.6% of wholesalers are planning to increase revenue by improving their eCommerce capabilities.

Operations Strategy: A Recipe for Fulfillment Success


It’s the same recipe for operations strategy success that we keep hearing about in the eCommerce world. How can you satisfy the quick-shipping shoppers and create a cost-effective operations strategy for distribution? But in order to tap into store fulfillment, you have to be set up to succeed – meaning, retailers will have to be very strong operationally both in the warehouse and in the store to do the job right.

7 Retail Operations You Must Manage Effectively


Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. That’s why, if you manage the following seven essential elements of your retail operation effectively, then the entire retail chain will be profitable and successful. Budgeting – Managing retail operations successfully is about managing expenses and creating realistic sales targets.

Coronavirus gives forecourt operators a new lease of life


The coronavirus pandemic has been liberating for forecourt operators and going forward they have to be more adventurous, an ACS conference has heard. Despite seeing fuel volumes drop by up to 70% amid the pandemic, forecourt operators are thriving because of increased food and alcohol sales, and they are enjoying the challenge. This story continues at Coronavirus gives forecourt operators a new lease of life.

The rise of pop-up distribution operations


Due to affordable short-term leases and advances in technology, the concept of pop-up facilities in retail is now presenting brands with an agile alternative to traditional commerce operations. Here are three important reasons why temporary distribution operations are becoming a permanent fixture in today’s evolving retail landscape: Flexibility and low capital outlay. The post The rise of pop-up distribution operations appeared first on PFS Blog.

Amazon Opening 100 New Operations Facilities To Prep For Q4 Rush

Retail Touch

Amazon plans to open 100 new operations facilities this month, encompassing fulfillment centers, delivery stations, sortation centers and other sites.

Microsoft Closes All Physical Stores In Pivot To Online Operations

Retail Touch

Microsoft will shutter all its physical Microsoft Store locations as part of a “strategic change in its retail operations,” according to a statement from the company. Microsoft currently operates 73 stores in the U.S. News Briefs Store OperationsMicrosoft will continue investing in its digital infrastructure and serving customers from corporate facilities and its Microsoft Experience Centers located in London, New York City, Sydney and Redmond, Wash.

Navigating A New Wilderness: Five Steps Marketing Operations Must Take To Provide Leadership

Forrester's Customer Insights

B2B organizations are depending on marketing operations to lead them out of the crises of 2020. Here are five steps marketing operations leaders must take in 2021 to drive their organization’s success. Marketing Operations Planning Assumptions SiriusDecisions Research

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Retailers tell of concerns over Covid-related operating costs


Retailers told the commissioners of their concerns about the impact on their businesses of Covid-19 related operating costs, including PPE for staff, in-store signage. This story continues at Retailers tell of concerns over Covid-related operating costs. The Association of Convenience Stores (ACS) has hosted a roundtable with retailers and representatives from the Low Pay Commission to discuss the impact on the sector of the national living wage.

Attack on shop worker highlights risks faced by convenience operators enforcing face mask rule


The risks facing convenience operators trying to enforce government regulations on mask wearing have been highlighted once again by an attack on a Nisa worker.

Moncler to take control of its e-commerce operations


The luxury retailer also reiterated its other digital efforts including livestreaming and artificial intelligence

Predictions 2021: Retailers, Brand Manufacturers, And Mall Operators

Forrester's Customer Insights

In the wake of the pandemic's deluge of disruption, retailers, brand manufacturers, and ecosystem players such as mall operators are entirely rethinking their businesses, heralding much change ahead.

The flipside of CX: Operational excellence


If there’s one factor that drives an exceptional customer experience (CX), it’s operational excellence. But what do we mean when we say “operational excellence”, how can it be achieved, and what are the outcomes? Read on to find out. Inventory Management eCommerce Productivity Case studies

Simply Fresh names O’Loughlin as chief operating officer


Simply Fresh has appointed Michael O’Loughlin as chief operating officer and member of the board of directors. This story continues at Simply Fresh names O’Loughlin as chief operating officer. O’Loughlin brings more than two decades of retailing experience to Simply Fresh and Simply Local. In 2008 he was appointed managing director of Applegreen UK, growing the business to 75 sites, and in 2017 O’Loughlin moved to MFG.

A Look Ahead: What Sales Operations Leaders Must Prepare For In 2021

Forrester's Customer Insights

Learn the steps that sales operations leaders can take to put their organizations on a path to success. Planning Assumptions Sales Sales Operations SiriusDecisions ResearchChange will be constant in the year ahead.

Product Teams For Infrastructure And Operations

Forrester's Customer Insights

As an analyst at Forrester, I talk to a lot of IT professionals. One of the most common inquiries lately goes something like this: “We’ve piloted DevOps and Agile and like the results. However. ” and then come the “what-abouts.” ” What about ITIL, the NOC, the auditors, the service desk, and perhaps […].