Defining Operations

Forrester eCommerce

So, my formal area of coverage at Forrester is “digital operations.” We think of “operations” in terms of NASA mission control: trained professionals intently scrutinizing monitors, looking for signals of interest. Business schools offer degrees in operations, and businesses hire Chief […]. digital transformation infrastructure & operations” But what does this mean?

Operating Walmart, Amazon, eBay Stores Together? Here Are 4 Hurdles You Should Be Ready To Face


On the flipside though, operational hassles in such ambitious endeavors could mount to unmanageable extent. Operation costs can rise if you are not careful –.

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Streamline your operations with TradeGecko Payments


Through selling online, wholesalers can start selling more by offering existing customers a better shopping experience to encourage brand loyalty, while saving time on managing their operations. In the face of rising costs and lower revenue, 35.6% of wholesalers are planning to increase revenue by improving their eCommerce capabilities.

Addressing warehouse operational challenges through warehouse management best practices


Good warehouse inventory management is an essential part of running an efficient fulfillment process. And efficient fulfillment means being able to process more orders with fewer mistakes, leaving you to focus on improving cash flow, selling more and making your customers happier! Inventory Management Warehouse management

Hybrid By Design Vs. Hybrid By Accident

Forrester eCommerce

hybrid cloud infrastructure & operations infrastructure architectures infrastructure change & configuration management IT process automation Uncategorized Automation cloud DevOps hybrid infrastructure-as-code operations security

Basic Infrastructure Automation is a No-Brainer – Why Aren’t You Doing It?

Forrester eCommerce

In fact, when we ask infrastructure decision leaders their top priorities, automation shows up at #3, just behind consolidation and implementing operations analytics. infrastructure & operationsEveryone knows they need to automate. That is not a thought-provoking statement. However, when we dig deeper with clients, we find hesitation. I would break their concerns into three broad camps: Some […].

DevOps: From Unicorns To Mainstream

Forrester eCommerce

agile application release automation development & operations (DevOps) infrastructure & operationsEvery day I hear more about the pressure I&O organizations are under to accelerate the delivery of applications and services and the pressure it is placing on the existing resources. As organizations transition, DevOps, formally the purview of unicorns, is now transitioning to mainstream.

Enterprise Service Management Drives Engagement

Forrester eCommerce

employee engagement infrastructure & operations ITIL shared services user experience workplace servicesEnterprises deliver services poorly, especially to themselves. From onboarding employees to approving contracts, when you need someone else’s help, the results are often dismal. “Send an email to our shared Inbox so we can ignore it” is too often the default. This won’t work in the Age of the Customer. Your employees are full participants in […].

You Deserve What You Tolerate…

Forrester eCommerce

information security network security security & risk security architecture security operations & program governance Security & RiskAfter reading through some other blogs and strategy papers over the weekend, (Don’t judge me. To some of us, this activity constitutes a good time…Yes, lame…I know.) I saw what appeared to be an underlying theme across the narratives I’d read: Security tolerates failure. It’s understandable that it happens, but I think, if we are […].

Blog 34

Rakuten expands e-commerce operations in the UK

Retail Technology Review

Rakuten, the internet services provider, has significantly expanded its rewards programme in the UK

Progress At The White House: A TBM In Every Pot

Forrester eCommerce

age of the customer application modernization balanced scorecard business & IT alignment business technology (BT) chief information officer (CIO) digital transformation financial management government infrastructure & operations IT governance IT management software IT MOOSE IT spending forecasts key performance indicators (KPIs) technology thought leadershipI was fortunate to participate in a historic morning gathering last week at the White House!

How to Apply the 8 Lessons of Amazon Operations to Your Retail Strategy

Dynamic Action

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Amazon’s operating model is centered on the customer.

Writing Code In Fly-over Country

Forrester eCommerce

application development & delivery application development processes & tools development & operations (DevOps) performance & talent management staff development & succession management talent management culture devlopment digital mobileAs our clients know, I’ve been writing a lot about strategies for recruiting and retaining developers, and building shop cultures where they can thrive. In the U.S.

Why Prepaid Dealers Need to Offer Device Repair Services


Retail Operations Wireless TrendsThe Prepaid Expo this past week offered valuable sessions for any dealers in the prepaid sector or those looking to enter it. Discussions ranged from how to prevent fraud and money laundering, to looking at alternate revenue streams, to an overview of the prepaid landscape.

Shut Your Fraud Hole: 3 Tips & Tricks for Loss Prevention in Wireless


Operations POSAccording to the 2016 National Retail Security Survey (NRSS), inventory shrink accounted for 1.38% of retail sales, or $45.2 billion, in 2015. Retailers that participated in the 2016 NRSS say that employee/internal theft amounted to 35.8% of this inventory shrink.

POS 20

Working in an Amazon Warehouse


So he’s got some interesting insights in terms of how Amazon operates, misconceptions he had that were, you know, that were changed after he actually worked there for a while, things he’s doing differently in his business as a result of his time there.

Equifax Does More Than Credit Scores

Forrester eCommerce

application security data security endpoint security information security managed security services providers (MSSPs) security & risk security operations & program governance advanced analytics endpoint detection and response Security & Risk security optimization

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7 Benefits of Having a Modern Payment System in Your Corner


Retail Operations POSDirectly integrating to your point of sale, a modern payment system delivers a robust payment experience for both merchant and customer. From merchant services, to hardware procurement, to remote terminal solutions and everything in between, a modern payment system connects merchants to a total payment ecosystem.

The Challenges of Operating eCommerce Subscription Businesses


Subscription programs can strengthen customer loyalty , reduce inventory risk, increase the lifetime value of each customer and boost ROI. And consumers have learned to love them. The growth of subscription box services has been exponential over the past four years.

Applying Our Research To Black Hat 2017

Forrester eCommerce

security & risk security architecture security operations & program governance breakout vendors S&R pros Security & Risk Vendor Landscape WaveI summarized RSA 2017 in the following way: It’s a bit like the supermarket, you’ll make far healthier choices if you stick to the outer aisles. Well, Las Vegas B-Sides, Black Hat, and DefCon are taking place this week and since these events differ in tone, audience, and participants, I’ve updated my advice: We’ve gone […].

Accounting Deep Dive: Amazon Sales Tax, Lessons from Profitable Stores & More


News Operations Podcast accounting business cloud computing ecommerce entrepreneurship finance Shopping Cart software tax audits taxesNew post from eCommerceFuel : We’ve got a quick but extensive accounting lesson for you today from Catching Clouds co-founder Scott Scharf.

Amazon, UPS and FedEx: How Does the Story End?


And Amazon now has 4,000 trailers that they’re using to do those sort of operations. News Operations Podcast amazon business ecommerce entrepreneurship fedex Shopping Cart software upsNew post from eCommerceFuel : In this final episode from our beach mastermind group.

4 Best Practices For Managing Ecommerce Core Operations


Core operations in ecommerce refer to a set of critical and indispensable functions in online business management mostly including matters like listing management, inventory control, order management, performance tracking and more.

Ask the Experts: What Are the Biggest Challenges Facing Independent Wireless Dealers?


Operations TrendsOver the years, iQmetrix has worked with some of the biggest and smallest retailers in the wireless industry. We have learned so much through osmosis, and have become well-known as wireless retail experts. We are humbled by how much we have learned from our clients, how much more we can learn, and by how excited we are to brave the future with them.

What Are Other I&O Folks Asking Us

Forrester eCommerce

age of the customer application infrastructure technologies application release automation architecture & technology strategy development & operations (DevOps Do you wonder what other organizations are working on? Do you feel challenged around topics such as DevOps, hybrid cloud, infrastructure transformations and how to enable your workforce?

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Why Inventory Management is Important for Wireless Retailers


OperationsInventory management is not only important for retailers, it’s one of the most important aspects in running a successful wireless retail business. According to SCDigest , U.S. retailers are holding approximately $1.43 in inventory for every $1 of sales they capture.

What’s It Take To Make ABM Succeed? Customer Obsession!

Forrester eCommerce

account-based marketing (ABM) B2B marketing customer centricity marketing methods ABM Account-based marketing B2B Marketing customer relationships customer-obsessed customer-obsessed operating model digital transformationThis past Tuesday evening (October 17), TechTarget and invited me to share some wisdom about success strategies for account-based marketing (ABM) with a couple dozen customers, prospects, and friends. If you missed it, here’s a quick synopsis: It’s 2017.

How to 100x Your Business in 3 Years


Operations Podcast SEO & Marketing Teams and Outsourcing 100x your business business conversion daniel parker ecommerce hiring marketing my choice software profits softwareNew post from eCommerceFuel : Imagine being able to grow your business 100x in a span of only three years. Impossible?

How to Ensure Killer Email Deliverability


New post from eCommerceFuel : I didn’t realize exactly how crucial email was to the operation of my business until I found my email list – assembled painstakingly over several years – held hostage by a blacklist.

How to Save Time and Money with Carrier-Specific Integration


Operations POSIn the wireless industry, it’s a constant struggle to shave time off transactions (particularly activations) and maximize every dollar. If you’re a wireless dealer, I’m willing to make a bet that reconciling commissions with your carrier causes the regular onset of a headache you can set your watch to.


Unified Commerce: An Operations Director’s Top 5 Priorities


Operations Directors have been at the forefront of the omnichannel revolution, driving strategic change while managing the day-to-day challenges of uniting digital and physical touchpoints. And once again, Operations Directors will need to be at the sharp end, leading the charge. Here are five key trends that operational decision makers will need to consider if they are looking to achieve unified commerce : Make the mind shift from omnichannel to unified commerce.

Planning to Grow Your Service & Repair Business in the Wireless Industry?


Retail OperationsAre you a Service & Repair owner in the wireless industry who is thinking of growing your business? Wondering what you need to think about to take that next step and prepare for the leap? One word needs to come to mind, and that is scale. You need to ensure you are scaling everything from top to bottom before you plan on growing.

Applying Artificial Intelligence And Robotics To The Customer Journey

Forrester eCommerce

Infrastructure and operations (I&O) leaders have traditionally targeted and implemented automation technologies to cut costs.

Brooklyn Bicycle Co. uses TradeGecko & Inventory Planner to streamline operations and cashflow


Brooklyn Bicycle Company builds top quality bikes crafted with care, and sold at an affordable price. They take pride in their products, and in the dealers who sell them, cultivating collaboration across cities, cultures, and passions. They use TradeGecko and Inventory Planner to streamline their processes, have visibility into their inventory and build relationships with their suppliers. Case studies Inventory Management

Why You Should Be Using (S)Carrier Integrations


Retail Operations POSIn a constantly changing and fast-paced industry like wireless, the saying 'time is money' has never rung more true. Watch this video blog as we discuss the many reasons why wireless dealers are saving time and money by using carrier integrations.

Keep Your Employees 'In The Game'


Retail OperationsPerformance metrics already exist and are being utilized to motivate employees, but what is the next step? Employee retention is a long-standing and a well-documented challenge in the retail industry. Turnover rates have been exceptionally high for years, and there are theories abound as to why. Training deficiencies, low employee comradery, and antiquated hiring practices are just a few potential causes that have been examined in years past.

Why an Integrated CRM is Essential for Wireless Retail


Retail Operations Customer ExperienceAs a wireless retailer, you want to find ways to provide seamless experiences to your customers both online and offline. Omnichannel strategies are key to your success as a business, but they only work if you can serve your customers effectively and efficiently. A strong omnichannel strategy relies on creative ideas, but you also need the products and management systems to orchestrate your campaigns seamlessly.

Insights-Driven Businesses Have Different DNA

Forrester eCommerce

Like many digital native startups, data analytics underpinned peer-to-peer eCommerce site Etsy’s operations since the company was founded in 2005.

Shopify Review (Updated June 2017)

A Better Lemonade Stand

Branding & Design Operations & Customer Service Resources & ToolsFor most ecommerce entrepreneurs, Shopify will always be the best choice. Check out this Shopify review to learn about why they're so good at what they do. The post Shopify Review (Updated June 2017) appeared first on A Better Lemonade Stand.

eRetailing, telematics and service aggregation boost evolution of global automotive aftermarket in 2017

Retail Technology Review

While technological enablers in eRetailing, telematics, and service aggregation will facilitate the evolution of traditional business models and transform the market into a digital and connected ecosystem, multiple opportunities exist in parts and service retailing due to steady growth in worldwide vehicles in operation (VIO The global automotive aftermarket is rapidly evolving.