Retail TouchPoints

MAY 17, 2019

By Praveen Kanyadi, SpotCues Retail operations are the backbone of every store, regardless of whether it’s a small business or a large big box retailer. While consumer-facing advances are essential, many retailers have yet to make critical investments in back-end operations. Brick-and-mortar retailers must optimize operations to sustain themselves, ensuring the seamless functioning of all customer-facing and back-end activities.

Operations 150

Operations Mobile B2C B2B 150

retaildive

OCTOBER 12, 2020

The agreement, which comes just before the holidays, also gives customers the chance to buy Xbox All Access through the gaming retailer

Operations 69

Operations Games Customer 69

Retail Touch

OCTOBER 23, 2020

Longer-term, the company plans to reconfigure its operations so that 80% of revenue comes from ecommerce and off-mall locations by January 2024. Digital Commerce Financial News Store Operations Gap banana republic Old Navy store closures athleta globaldataGap Inc.

Operations 73

Operations Apparel Improvements Consumer 73

Groove

OCTOBER 6, 2020

Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times.

BigCommerce 83

BigCommerce Operations Magento Magazine 83

Groove

OCTOBER 6, 2020

eCommerce Integration: Improving B2B Operations. Operating in this manner caused frustrations for the sales team. B2B eCommerce businesses often run into problems when it comes to tracking inventory and processing orders.

Operations 83

Operations B2B BigCommerce Magazine 83

Retail Touch

SEPTEMBER 10, 2020

The company has filed motions with the bankruptcy court to keep the stores and web site in operation in order to run going-out-of-business sales. News Briefs Store Operations Century 21

Operations 95

Operations Improvements 95

Retail Touch

OCTOBER 26, 2020

With ecommerce traffic unlikely to wane anytime soon, retailers need to harden their operations to prepare for a potential holiday rush.

Operations 84

Operations Fashion Supplies Consumer 84

Retail Touch

JUNE 15, 2020

Other operations will innovate, but will this be enough? Executive ViewPoints Store Operations robots Brady Watkins SBRABefore COVID-19, the brick-and-mortar shopping differentiator for the consumer was the in-person experience: They could try on the goods, or just see them in context. They could lie down on that mattress. It wasn’t a problem if customers opened that dresser drawer and touched every handle in the display.

Operations 78

Operations Technology Travel Books 78

Forrester's Customer Insights

SEPTEMBER 30, 2020

One of the most important things you can do as a revenue or sales operations leader is ensure that the annual sales goals set across the business are realistic and in line with the business assumptions. Sales Operations SiriusDecisions Research

Operations 47

Operations 47

A Better Lemonade Stand

OCTOBER 29, 2018

The post 9 Ways to Smash Operating Costs in Your Online Business appeared first on A Better Lemonade Stand. Accounting, Finance & Legal Operations & Customer Service Strategy & AnalyticsIn this article, we share our own business cost reduction tips that have made a difference for us & will make a difference for your business, too!

Operations 101

Operations Article Customer 101

retaildive

AUGUST 11, 2020

The department store confirmed the workforce cuts as part of a shift in strategy, but declined to say how many or which employees will be let go

Operations 87

Operations Department Stores 87

retaildive

OCTOBER 21, 2020

Companies scrambled to change their fulfillment operations as open stores figured out ways to get their inventory to online shoppers

Fulfillment 62

Fulfillment Operations Shipping 62

FastSpring

FEBRUARY 22, 2019

A: I actually ended up in people operations by accident! In this role, I was also working under the HR manager part time and she was actually the one who encouraged me to pursue people operations because she recognized how detail oriented and organized I was. You could even go as far as saying she was the catalyst for my people operations career since she was the one who encouraged me to pursue a Human Resources certification program through UCSB Extension!

Operations 95

Operations Document Management Presentation 95

TalkingRetail

AUGUST 3, 2020

Cash machine provider Cardtronics UK, operator of Cashzone ATMs, has admitted to “a backlog” of problems that had led to reported delays of up to six weeks in fixing faulty machines.

Operations 72

Operations 72

Retail Technology Review

AUGUST 9, 2018

By Eric Lamphier, Senior Director, Product Management, Manhattan Associates. Modern supply chain and logistics professionals are grappling with the most challenging environment that they have ever faced, especially as one focuses to end point of retail commerce and consumption. Internet Retailing Retail Supply Chain Critical Issues

Operations 81

Operations Management Internet retail Supplies 81

TalkingRetail

OCTOBER 5, 2020

Blakemore Retail has launched a new system giving independent operators the freedom to develop sales and profits at company-owned outlets. The site is now being operated by MIH.

Operations 68

Operations 68

TradeGecko

OCTOBER 31, 2018

If there’s one factor that drives an exceptional customer experience (CX), it’s operational excellence. But what do we mean when we say “operational excellence”, how can it be achieved, and what are the outcomes? Operations and Supply Chain ManagementRead on to find out.

Operations 60

Operations Customer Experience Customer Supplies 60

TalkingRetail

SEPTEMBER 2, 2020

Lee Johnson has joined Spar UK as operations and strategy director and will be responsible for finance, governance, IT, supply chain and strategic planning.

Operations 55

Operations Supplies Marketing 55

CPC Strategy

APRIL 22, 2019

Amazon operations may not be the sexiest part of running a business, but it is vital to driving the profitability of your business. The post How Amazon Operations Can Boost Your Profitability appeared first on Retail Performance Marketing Blog - CPC Strategy. Read More. Amazon Marketplace

Operations 69

Operations Blog Marketing 69

Groove

OCTOBER 6, 2020

AS400 Integration: Improving BigCommerce B2B Operations. Operating in this manner caused frustrations for the sales team. Does your eCommerce store need a custom integration, like the AS400 Integration, to help streamline operations and drive conversions? B2B eCommerce businesses often run into problems when it comes to tracking inventory and processing orders.

BigCommerce 74

BigCommerce Operations B2B Magazine 74

Retail Touch

SEPTEMBER 11, 2020

It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. With extensive experience in 3PL, end-to-end and omnichannel commerce solutions, Thomann leads the PFS Operations practice.

Operations 81

Operations Fulfillment Consumer Gifts 81

TradeGecko

JUNE 13, 2017

Through selling online, wholesalers can start selling more by offering existing customers a better shopping experience to encourage brand loyalty, while saving time on managing their operations. In the face of rising costs and lower revenue, 35.6% of wholesalers are planning to increase revenue by improving their eCommerce capabilities.

Payments 95

Payments Operations Improvements Management 95

PFS

OCTOBER 23, 2017

It’s the same recipe for operations strategy success that we keep hearing about in the eCommerce world. How can you satisfy the quick-shipping shoppers and create a cost-effective operations strategy for distribution? But in order to tap into store fulfillment, you have to be set up to succeed – meaning, retailers will have to be very strong operationally both in the warehouse and in the store to do the job right.

Fulfillment 52

Fulfillment Operations Channel Shipping 52

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 26, 2019

Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. That’s why, if you manage the following seven essential elements of your retail operation effectively, then the entire retail chain will be profitable and successful. Budgeting – Managing retail operations successfully is about managing expenses and creating realistic sales targets.

Operations 54

Operations Management Customer Retention Customer Data 54

TalkingRetail

JULY 1, 2020

The coronavirus pandemic has been liberating for forecourt operators and going forward they have to be more adventurous, an ACS conference has heard. Despite seeing fuel volumes drop by up to 70% amid the pandemic, forecourt operators are thriving because of increased food and alcohol sales, and they are enjoying the challenge. This story continues at Coronavirus gives forecourt operators a new lease of life.

Operations 54

Operations 54

PFS

MAY 21, 2019

Due to affordable short-term leases and advances in technology, the concept of pop-up facilities in retail is now presenting brands with an agile alternative to traditional commerce operations. Here are three important reasons why temporary distribution operations are becoming a permanent fixture in today’s evolving retail landscape: Flexibility and low capital outlay. The post The rise of pop-up distribution operations appeared first on PFS Blog.

Operations 63

Operations Social Media Fulfillment Technology 63

Retail Touch

SEPTEMBER 14, 2020

Amazon plans to open 100 new operations facilities this month, encompassing fulfillment centers, delivery stations, sortation centers and other sites.

Operations 70

Operations Arts Blog Other 70

Retail Touch

JUNE 26, 2020

Microsoft will shutter all its physical Microsoft Store locations as part of a “strategic change in its retail operations,” according to a statement from the company. Microsoft currently operates 73 stores in the U.S. News Briefs Store OperationsMicrosoft will continue investing in its digital infrastructure and serving customers from corporate facilities and its Microsoft Experience Centers located in London, New York City, Sydney and Redmond, Wash.

Operations 43

Operations Workshop Customer 43

Forrester's Customer Insights

SEPTEMBER 21, 2020

B2B organizations are depending on marketing operations to lead them out of the crises of 2020. Here are five steps marketing operations leaders must take in 2021 to drive their organization’s success. Marketing Operations Planning Assumptions SiriusDecisions Research

B2B 36

B2B Operations Marketing 36

TalkingRetail

JUNE 19, 2020

Retailers told the commissioners of their concerns about the impact on their businesses of Covid-19 related operating costs, including PPE for staff, in-store signage. This story continues at Retailers tell of concerns over Covid-related operating costs. The Association of Convenience Stores (ACS) has hosted a roundtable with retailers and representatives from the Low Pay Commission to discuss the impact on the sector of the national living wage.

Operations 53

Operations 53

TalkingRetail

OCTOBER 6, 2020

The risks facing convenience operators trying to enforce government regulations on mask wearing have been highlighted once again by an attack on a Nisa worker.

Operations 56

Operations 56

retaildive

JULY 30, 2020

The luxury retailer also reiterated its other digital efforts including livestreaming and artificial intelligence

Operations 57

Operations Other 57

Forrester's Customer Insights

OCTOBER 20, 2020

In the wake of the pandemic's deluge of disruption, retailers, brand manufacturers, and ecosystem players such as mall operators are entirely rethinking their businesses, heralding much change ahead.

Operations 31

Operations Consumer Supplies Management 31

TradeGecko

OCTOBER 31, 2018

If there’s one factor that drives an exceptional customer experience (CX), it’s operational excellence. But what do we mean when we say “operational excellence”, how can it be achieved, and what are the outcomes? Read on to find out. Inventory Management eCommerce Productivity Case studies

Operations 60

Operations Customer Experience Customer Management 60

TalkingRetail

JULY 9, 2020

Simply Fresh has appointed Michael O’Loughlin as chief operating officer and member of the board of directors. This story continues at Simply Fresh names O’Loughlin as chief operating officer. O’Loughlin brings more than two decades of retailing experience to Simply Fresh and Simply Local. In 2008 he was appointed managing director of Applegreen UK, growing the business to 75 sites, and in 2017 O’Loughlin moved to MFG.

Operations 49

Operations Management 49

Forrester's Customer Insights

OCTOBER 7, 2020

Learn the steps that sales operations leaders can take to put their organizations on a path to success. Planning Assumptions Sales Sales Operations SiriusDecisions ResearchChange will be constant in the year ahead.

Operations 33

Operations 33

Forrester's Customer Insights

AUGUST 21, 2019

As an analyst at Forrester, I talk to a lot of IT professionals. One of the most common inquiries lately goes something like this: “We’ve piloted DevOps and Agile and like the results. However. ” and then come the “what-abouts.” ” What about ITIL, the NOC, the auditors, the service desk, and perhaps […].

Operations 41

Operations Management Technology Information 41