Safety is too important to rely on ‘off the shelf’ products. When sourcing safety solutions, consultation is key

Retail Technology Review

The boom in online retail in recent years has undoubtedly boosted warehouse and logistics operation in the UK while the circumstances of 2020 continue to fuel further growth within the industry as consumers steer clear of the high street; opting instead for online shopping and delivery. By David Thomas, General Manager, ZoneSafe - Proximity Warning & Alert Systems.

Planning Guide 2023: Sales Operations

Forrester Digital Transformation

Sales operations planning in 2023 will have to account for economic turbulence, but will find big opportunities in smart tech deployment. Age of the Customer Chief Sales Officer Planning Assumptions Sales Operations Sales Planning


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The ABC’s of Operations: How to Manage Your Ecommerce Back-Office Operations


With more and more companies rushing to move from offline to online, we find ourselves in a modern-day gold rush.… … Ecommerce Technology

For Marketing Operations Leaders, 2023 Brings Opportunity Amid Uncertainty

Forrester Digital Transformation

Providing these insights ranks high among marketing operations teams’ priorities in the year ahead. Age of the Customer annual marketing planning B2B Marketing B2B Research Chief Marketing Officer Marketing Operations Marketing Technology (martech

A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

Burberry chief operating and financial officer to leave

Retail Dive

Julie Brown, who holds both roles, will step down after a six-year term, the second top executive shakeup at the luxury brand in the past year

Weis Markets Implements Fresh Grocery Platform to Enhance Store Operations

Retail TouchPoints

Weis Markets will streamline operations at its 198 stores through a partnership with Invafresh. The Invafresh Fresh Retail Platform uses AI and machine learning to streamline fresh food operations and reduce waste. News Briefs Store Operations automation invafresh Weis Markets

Retail execs sound off on supply chain disruptions, inflation, operations

Retail Dive

During the latest round of earnings, companies discussed how they navigated a quarter (and year) full of operational challenges

Forrester’s Q1 2022 Sales Operations Pulse Survey Results

Forrester Digital Transformation

Sales OperationsThe average computer monitor, with 1080p resolution, has a grand total of 2,073,600 pixels. Sure, you can still see the image if you’re missing a few thousand pixels, but the clarity isn’t as sharp. Each pixel matters.

DoorDash Acquires Wolt, Expanding Operations to 27 Countries

Retail TouchPoints

Wolt CEO Miki Kuusi will oversee the combined company’s team and operations outside of the U.S., The Wolt consumer app will continue to run separately with support from DoorDash, and Wolt will maintain operations in all of the markets where it currently operates.

Six Operational Tips Marketing Operations Leaders Can Leverage To Prepare For a Potential Recession

Forrester Digital Transformation

Whether you’re preparing for a recession, trying to improve profitability, or have a growth strategy of improved productivity, marketing operations leaders can leverage the following six operational tips to help the […]. B2B Marketing Marketing Operations

Gift Shop Operator Event Network Begins Transition to Mobile POS

Retail TouchPoints

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

Gifts 88

The Secret Recipe For A Successful Retail Operations System

RTP blog

By Praveen Kanyadi, SpotCues Retail operations are the backbone of every store, regardless of whether it’s a small business or a large big box retailer. While consumer-facing advances are essential, many retailers have yet to make critical investments in back-end operations. Brick-and-mortar retailers must optimize operations to sustain themselves, ensuring the seamless functioning of all customer-facing and back-end activities.

Leveraging eCommerce for B2B Wholesale Operations


If you found this article on the web, you are likely a B2B Wholesale business that is looking to expand your operations into the eCommerce space. B2B wholesalers have run their operations through in-person purchases and phone operators for decades.

Forecourt operator selects EDGEPoS for three sites


This story continues at Forecourt operator selects EDGEPoS for three sites. Retailer Ehtsham Ul Haq has installed EDGEPoS at his three Essar-branded forecourts at Hatton Service Station near Derby, Rockbay Service Station in Buxton, and newly opened Burslem Filling Station in Stoke on Trent.

Bob’s Red Mill to halt DTC operations

Retail Dive

After selling over the phone, via mail and through its website for years, the flour producer is focusing on wholesale

Marketing Efficacy And Operations Hinge On Marketing Resource Management

Forrester Digital Transformation

To adeptly support brand strategy, marketers must make marketing operations more efficient, streamlined, and cost effective, especially among pandemic-induced decentralized workforces. Age of the Customer B2B Marketing B2C Marketing Marketing Operations Marketing Technology (martech

The 3 Pieces of Tech Every Ecommerce Operator Needs…Yesterday  

Retail TouchPoints

The bar is high in the land of ecommerce, with more consumers turning to online channels than ever before and bringing with them expectations set by their experiences with tech giants like Amazon and Apple.

Meet Your New Operations Analyst: Julie Mohr

Forrester Digital Transformation

In November, I started as the newest member of Forrester’s infrastructure and operations (I&O) research team. Information Technology infrastructure & operationsWhen did you join Forrester?

Shufersal Adopts Farm-to-Store Real-Time Tracking of Cold Chain Operations

Retail TouchPoints

Israel-based supermarket/superstore chain Shufersal is gaining improved real-time visibility of products along its cold chain operations.

Very Great hires vice presidents of sales, omnichannel fulfillment operations

Retail Dive

The DTC holding company is one of many that have been building out their portfolios of online brands in hopes of fueling their growth

7 Advanced Facebook Search Operators

Neil Patel

The social media giant’s rise to search engine status includes the addition of advanced features, like Facebook search operators. What are Facebook search operators, and why should you care about them? What Are Search Operators? 4 Reasons to Use Facebook Search Operators.

Magento Extensions for Google Shopping Actions to Operate Your Business


The post Magento Extensions for Google Shopping Actions to Operate Your Business appeared first on. Magento extensions allow you to add new features to your Magento Google Shopping Actions.

JTI recognises Parfetts for tobacco operation


JTI has recognised the effectiveness of Parfetts tobacco operations, selecting the wholesaler’s Stockport depot as best in the UK for its merchandising, in a national scheme.

Shipt Names Target Operations Exec as its New CEO

Retail TouchPoints

Witherspoon has extensive experience in high-growth industries, most recently with Shipt parent company Target as the retailer’s SVP of Operations. Witherspoon also has held top operations posts at United Healthcare and the KFC U.S.

AMIRI Adds Personalization and Operations Tools to In-Store Experience

Retail TouchPoints

AMIRI currently operates brick-and-mortar stores in New York City, Las Vegas, Miami and on Rodeo Drive in Beverly Hills. As luxury fashion brand AMIRI prepares to expand its brick-and-mortar footprint from its four U.S.

The Honest Company hires EVP of operations, R&D

Retail Dive

The DTC brand has hired new executive leaders to steer future growth following its 2021 IPO

Target plans $5B investment in operations, including 30 new stores

Retail Dive

After growing its sales and stealing market share in recent years, the retailer is still hungry for new markets and customers

The Midcounties Co-operative installs recycling reward machine

Talking Retail

The Midcounties Co-operative has partnered with environmental charity Hubbub to install a new Recycle Reward Machine in its Your Co-op Food store in Coleford, Gloucestershire. This story continues at The Midcounties Co-operative installs recycling reward machine.

Brooklinen Plans to Operate up to 30 Physical Stores by Late 2024

Retail TouchPoints

Brooklinen’s digital operations remain an important part of the business. ” News Briefs Store Operations brick and mortar brooklinen cross-border commerce home goods luxury omnichannel

GameStop partners with Microsoft on operations tech


The agreement, which comes just before the holidays, also gives customers the chance to buy Xbox All Access through the gaming retailer

Tech Operations Can’t Stand Without Holistic Automation

Forrester Digital Transformation

Here, I’m stressing why today’s tech operations can’t stand without automation. Consider you operate a live streaming […]. Age of the Customer Automation Information Technology infrastructure & operations technology-driven innovation

IBM iSeries Integration: Streamlining Operations For A BigCommerce Client


Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times.

Five Perspective Shifts Sales And Revenue Operations Leaders Need To Make In 2022

Forrester Digital Transformation

As the B2B buying process becomes more complex, sales operations teams face escalating demands. Learn about the trends that will shape sales operations leaders' priorities in the year ahead.

WSJ: Saks Fifth Avenue Pursuing IPO for its Digital Operations

Retail TouchPoints

Saks was last valued at $2 billion in March 2021 when the company split off its ecommerce business from the brick-and-mortar operations, now called SFA.

How Robots Can Help Retail Operate Safely Again

Retail TouchPoints

Other operations will innovate, but will this be enough? Executive ViewPoints Store Operations robots Brady Watkins SBRABefore COVID-19, the brick-and-mortar shopping differentiator for the consumer was the in-person experience: They could try on the goods, or just see them in context.

Midcounties Co-operative to open three stores in Gloucestershire

Talking Retail

The Midcounties Co-operative has invested more than £1.4m This story continues at Midcounties Co-operative to open three stores in Gloucestershire. Industry News convenience stores midcounties co-operative new store openings

Which E-Commerce Operations Must Managers Improve?

Fabric Blog

An e-commerce manager must focus on improving e-commerce operations that make a direct positive impact on gross margins. By prioritizing profit-generating e-commerce operations, managers can intelligently deploy key resources towards delivering maximum value to the business.

Bath & Body Works Lays Off 130 Workers as it Realigns Operating Structure

Retail TouchPoints

Bath & Body Works will lay off 130 employees, mostly from leadership roles, as the retailer seeks to create organizational efficiencies by simplifying and realigning its operating structure.

Portfolio Marketing and Sales Operations: A Dynamic Duo!

Forrester Digital Transformation

Portfolio Marketing Sales OperationsIn the 1950s, Dr. Lawrence Weed realized the inefficiency and inherent danger embedded within paper-based medical records.