Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations

Forrester eCommerce

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

Predictions 2019: Automation Will Become Central To Business Strategy And Operations

Forrester eCommerce

age of the customer application development & delivery application infrastructure technologies artificial intelligence (AI) automation business models business process management (BPM) business technology (BT) chatbots chief information officer (CIO) employee engagement prediction predictions 2019 robotic process automation (RPA) robotics shared services AI artificial intelligence Automation business strategy Chief Information Officer (CIO) employee experience operations

Predictions 2019: Financial Services Firms Shift Their Focus To Operational Efficiency

Forrester eCommerce

In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. While many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health.

Streamlining operations with waveless picking

Retail Technology Review

By Eric Lamphier, Senior Director, Product Management, Manhattan Associates. Modern supply chain and logistics professionals are grappling with the most challenging environment that they have ever faced, especially as one focuses to end point of retail commerce and consumption. Internet Retailing Retail Supply Chain Critical Issues

Telecom Operators Deliver Insights Services — With Network And Subscriber Data

Forrester eCommerce

A few years ago, I met with an incumbent telecom provider in Europe, and they came across as being from “the old country.” I asked about their data strategy, and they were horrified at the thought of doing anything other than securing and protecting their data assets.

7 Amazon Specialists to Automate Your Operations

ecomdash

Bringing on specialists can help you streamline the processes and automate your operations. The post 7 Amazon Specialists to Automate Your Operations appeared first on ecomdash.

What CPG Brands Should Know About Amazon’s Grocery Operation

CPC Strategy

The post What CPG Brands Should Know About Amazon’s Grocery Operation appeared first on Retail Performance Marketing Blog - CPC Strategy. Did you know that groceries are one of Amazon’s fastest-growing categories? Just as groceries have fueled Amazon’s growth, ecommerce sales have also been. Read More. Amazon Marketplace

9 Ways to Smash Operating Costs in Your Online Business

A Better Lemonade Stand

The post 9 Ways to Smash Operating Costs in Your Online Business appeared first on A Better Lemonade Stand. Accounting, Finance & Legal Operations & Customer Service Strategy & AnalyticsIn this article, we share our own business cost reduction tips that have made a difference for us & will make a difference for your business, too!

Customer Service Operations Rest On Mature Technologies, But Emerging Ones Add Differentiation

Forrester eCommerce

Great customer service helps control costs as companies squeeze out operational efficiencies. It also fuels sustainable top-line revenue growth by providing differentiated experiences that keep customers loyal to your brand. We just finished assessing 20 of the most important technologies in the customer service in terms of their maturity and business value. Here are some […]. case management customer experience customer relationship management (CRM) customer service solutions

Retail’s New Hierarchy Of Needs: Transforming Your Operation To Meet The Needs Of Retail 2.0

Retail TouchPoints

By Jennifer Sherman, Kibo No matter which lens we look through — from consumer expectations and behaviors, to in-store technology and reliance on online sales, to fulfillment and shipping — retail has transformed.

The flipside of CX: Operational excellence

TradeGecko

If there’s one factor that drives an exceptional customer experience (CX), it’s operational excellence. But what do we mean when we say “operational excellence”, how can it be achieved, and what are the outcomes?

6 Search Operator Commands To Steal Your Competition’s Ideas in Seconds

Kissmetrics

That’s because my secret weapon is Google’s search operators. And here’s why you should start using them immediately: What are search operators? Google search operators are commands and characters that you can input into your search bar that expand or limit your search.

Rakuten expands e-commerce operations in the UK

Retail Technology Review

Rakuten, the internet services provider, has significantly expanded its rewards programme in the UK

7 Amazon Specialists to Automate Your Operations

ecomdash

Bringing on specialists can help you streamline the processes and automate your operations. The post 7 Amazon Specialists to Automate Your Operations appeared first on ecomdash.

Streamline your operations with TradeGecko Payments

TradeGecko

Through selling online, wholesalers can start selling more by offering existing customers a better shopping experience to encourage brand loyalty, while saving time on managing their operations. In the face of rising costs and lower revenue, 35.6% of wholesalers are planning to increase revenue by improving their eCommerce capabilities.

The Challenges of Operating eCommerce Subscription Businesses

Scalefast

Let’s take a more detailed look at some of the challenges businesses face when operating an eCommerce subscription at scale. While you can run a subscription service as a stand alone operation, implementing rewards and loyalty programs is a proven way to boost customer retention and increase sales. The post The Challenges of Operating eCommerce Subscription Businesses appeared first on Scalefast.

The Challenges of Operating eCommerce Subscription Businesses

Scalefast

Subscription programs can strengthen customer loyalty , reduce inventory risk, increase the lifetime value of each customer and boost ROI. And consumers have learned to love them. The growth of subscription box services has been exponential over the past four years.

Boscov’s Wins Gold in Retail TouchPoints 2018 Store Operations Superstar Awards

Kibo

The post Boscov’s Wins Gold in Retail TouchPoints 2018 Store Operations Superstar Awards appeared first on The Omni Channel. At Kibo, we pride ourselves in working with each and every customer to […].

RetailWeek: Every Retailer Needs a New Operating Model

Dynamic Action

DynamicAction Co-Founder and Chief Scientist Michael Ross is featured in RetailWeek’s Retail Voice where he discusses the need for a new retail operating model in the digitally enabled world. The successful retailers will be the ones that recognise decision re-engineering requires a new operating model. The post RetailWeek: Every Retailer Needs a New Operating Model appeared first on DynamicAction. News Press operating model

4 Best Practices For Managing Ecommerce Core Operations

ChannelSale

Core operations in ecommerce refer to a set of critical and indispensable functions in online business management mostly including matters like listing management, inventory control, order management, performance tracking and more.

How to Apply the 8 Lessons of Amazon Operations to Your Retail Strategy

Dynamic Action

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Amazon’s operating model is centered on the customer.

Dynamic Yield Hires David Sasson as Chief Operating Officer

Dynamic Yield

Industry veteran, David Sasson, joins the Dynamic Yield team to support our rapid global expansion as Chief Operating Officer. The post Dynamic Yield Hires David Sasson as Chief Operating Officer appeared first on Dynamic Yield.

Make Ecommerce Operations Your Unbeatable Competitive Advantage

Etail Solutions

” Revenue… The post Make Ecommerce Operations Your Unbeatable Competitive Advantage appeared first on Etail Solutions. Making money isn’t just about selling and sales revenue, it’s all about bottom line profit. As they say in the real estate industry: “You don’t make money when you sell, you make money when you buy.” ” In ecommerce, we’d add: “you only make money when you buy and fulfill smarter than the other guy.”

Warehouse Strategy: 5 Quick Wins to Save Time & Money in Your Ecommerce Operation

Prisync

So in this post we go through five quick wins to take control of your warehouse management and save time and money for your entire ecommerce operation. Each method has its own strengths and drawbacks, depending on the size of your operation.

Using supply chain automation to overcome operational challenges

TradeGecko

Automation is a game-changer in supply chain management. In the digital age, businesses need to optimize their workflows to maintain a competitive edge, and supply chain automation enables you to do just that. Supply chain management How to

3 inspiring merchants with a data informed strategy for growth & operations

TradeGecko

Data informed strategic planning: it’s something that many businesses strive for, yet few fully succeed at.

Eating Our Own Zero Trust Dog Food

Forrester eCommerce

infrastructure & operations security & riskIt is high time for Forrester to demonstrate Zero Trust in a practical application scenario, our upcoming virtual reference architecture project aims to do just that.

Webinar - Mimicking B2C tactics to optimize your B2B operations online

TradeGecko

The global B2B eCommerce sales are predicted to reach over $6 trillion by 2020, surpassing B2C that is valued at over $3 trillion by 2020. With this in mind, it is a smart move for B2C eCommerce businesses to start thinking about how they can make the most of their eCommerce store. In order to scale quickly, B2C eCommerce businesses should start looking into how they can move into the B2B market. Business Growth eCommerce

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4 B&M Sales Operations Problems Driving Pros Crazy—and How to Fix Them

Wiser

Whether your job duties fall under sales operations, retail execution, account management, merchandising, or something similar—these daily challenges likely sound familiar. Without further ado, let’s dive into the first problem on our list: Sales Operations Problem No.

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Addressing warehouse operational challenges through warehouse management best practices

TradeGecko

Good warehouse inventory management is an essential part of running an efficient fulfillment process. And efficient fulfillment means being able to process more orders with fewer mistakes, leaving you to focus on improving cash flow, selling more and making your customers happier! Inventory Management Warehouse management

Operating Walmart, Amazon, eBay Stores Together? Here Are 4 Hurdles You Should Be Ready To Face

ChannelSale

On the flipside though, operational hassles in such ambitious endeavors could mount to unmanageable extent. Operation costs can rise if you are not careful –.

Dynamic Yield Hires David Sasson as Chief Operating Officer

Dynamic Yield

Industry veteran, David Sasson, joins the Dynamic Yield team to support our rapid global expansion as Chief Operating Officer. The post Dynamic Yield Hires David Sasson as Chief Operating Officer appeared first on Dynamic Yield.

The Fight For Cybersecurity Brand Dominance Intensifies

Forrester eCommerce

cybersecurity data security endpoint security IoT security managed security services providers (MSSPs) mobile security security & risk security automation & orchestration security operations & program governance endpoint detection and response IoT mobile Security & Risk

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IBM Goes All In On Cloud And Sends Collaboration And Experience Products To HCL

Forrester eCommerce

application development & delivery digital business infrastructure & operations acquisition B2B cloud collaboration commerce HCL IBM Marketing portal security Services software Unica web cms

Shopify Flow: Hop On The Operational Efficiency Train

Demac Media

Next Stop: Operational Efficiency City. From a high-level view, these functionalities can increase operational efficiencies. Client: “We have now increased operational efficiencies. The post Shopify Flow: Hop On The Operational Efficiency Train appeared first on Demac Media.