Achieving retail’s Holy Grail: A 360-degree customer view

Retail Technology Review

The UK retail sector is unforgiving. Critical Issues Retail Supply Chain Internet RetailingHigh street sales recently suffered their biggest drop in 20 years, while online sales growth was forecast to decline to single digits for the first time this year.

[Internet Retailer] How to Protect Your Brand on Amazon

Wiser

Wiser CEO Andy Ballard, in an article published by Internet Retailer , explained how you can do just that with competitive pricing, MAP monitoring, and Amazon’s Brand Registry. ” Read the rest of Andy’s thoughts at Internet Retailer.

Internet Retailing: European retailers change customer-centric strategies due to lessons learned

Dynamic Action

In the article, “ How retailers transformed their customer-centric strategies due to the lessons they’ve learned ,” author Sasha Fedorenko of Internet Retailing focuses on key strategic initiatives mentioned in almost every retail earnings call over the past two quarters: customer-centric transformation and reduction of profit eroding promos and markdowns. Further findings include: Retail marketing spend was up 57%.

Internet Retailing EXPO is back with a focus on omnichannel – Discover the latest in payments, mobile, AR and more

Retail Technology Review

How can the retail industry survive (and overcome) the new customer's demands? In a decade of digital transformation, customer behaviour has dramatically changed

Internet Retailing EXPO is back with a focus on omnichannel – Discover the latest in payments, mobile, AR and more

Retail Technology Review

How can the retail industry survive (and overcome) the new customer's demands? In a decade of digital transformation, customer behaviour has dramatically changed

Trouva.com launches in Amsterdam, Madrid and Copenhagen as Niall Wass joins in newly created non-exec Director and Chair role

Retail Technology Review

Internet RetailingTrouva.com launches in Amsterdam, Madrid and Copenhagen as Niall Wass joins in newly created non-exec Director and Chair role.

Pop-up book shop conquers online competition using AI

Retail Technology Review

Internet RetailingRichRelevance been appointed by Qwerkity, part of The Book People Group, to provide personalised product recommendations through its Xen AI platform.

Books 131

15% of UK shoppers buy from overseas every day

Retail Technology Review

British consumers are increasingly turning to overseas retailers for their fashion fix according to research by delivery management company Whistl. Critical Issues Internet Retailing Retail Supply Chain

The Top 10 Sessions to See at IRCE 2018

Zaius

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Don Davis, Editor at Large, Internet Retailer.

Fickle Fashion: Over 80% of consumers are buying clothes they never wear

Retail Technology Review

Fickle fashion is killing off sustainable clothing as eight in 10 (83%) consumers admit to buying items they never wear, according to data from the Fashion Retail Academy. Critical Issues Retail Supply Chain Internet Retailing

UKFast Network sees 30% Black Friday spike

Retail Technology Review

Critical Issues Retail Supply Chain Internet RetailingTraffic to the UKFast network, which hosts thousands of eCommerce websites and booking platforms, has seen a massive 30% increase in web traffic this Black Friday, compared to Black Friday last year.

Books 131

Only 36% of top UK retailers fully secure online store

Retail Technology Review

But do UK retailers ensure shoppers can trust their websites? Critical Issues Internet Retailing Data CaptureThe shopping season is upon us and, like every year, many of us choose to buy online instead of trawling through the shops.

Bidali integrates Enjin Coin into payment gateway enabling seamless Liquidity and real-time payments

Retail Technology Review

Bidali, Canada’s first regulated crypto-payment processor and online gift card retailer, has announced the integration of Enjin Coin (ENJ) as a method of payment across their ecosystem, in a move to offer seamless liquidity and real-time payments to gamers. Internet Retailing Data Capture

Bringing Britain’s once bustling highstreets back into the digital fore

Retail Technology Review

Retailers are still competing to offer good deals and a bargain on the high street, following a 12% drop in the value of Black Friday sales this year compared to 2017. Critical Issues Internet Retailing Retail Supply ChainIt’s no secret, the festive shopping frenzy is in full swing!

Why personalisation means good retail

Retail Technology Review

Retailers are all chasing a personalisation dream, aiming to tailor in-store and online propositions to ensure their customers feel like they’ve received relevant, impactful, and delightful experiences. Critical Issues Internet Retailing Retail Supply Chain

Seasonal sales at risk as UK’s biggest retailers neglect website load speeds for second year running

Retail Technology Review

The UK’s top retailers are risking seasonal sales through failure to improve their website load speeds over the past 12 months, according to a new index report. Internet Retailing

Waitrose and Ocado lead as best supermarkets for shopping vegan online

Retail Technology Review

Critical Issues Internet RetailingWaitrose and Ocado are the best supermarkets for consumers looking to shop for vegan food online, a study from eCommerce analytics platform, E Fundamentals, has found.

New solution to furnish Dreams with enhanced omnichannel capabilities

Retail Technology Review

Dreams, the specialist bed retailer, will revolutionise its omnichannel capabilities and digitally transform its store estate, thanks to the implementation of a new solution, delivered by commerce transformation specialists, Envoy Digital, part of the KPS Group. Internet Retailing

71% of retailers invest in AI to attract online shoppers this Christmas as in store sales drop to their lowest levels for a decade

Retail Technology Review

With November reported to have the lowest shopper footfall since the 2008 recession and in store sales predicted to get worse in December, a new in-depth research study into how retailers are gearing up their online customer service this Christmas has found that nearly three quarters are investing in Artificial Intelligence in the call centre, driven by consumer demand and changing shopping habits - saving over 1 in 3 retailers £100,000 or more a year.

Dzinga launches new communications platform for business

Retail Technology Review

Internet RetailingDzinga has announced its new communications platform for business which supports communications between businesses and their customers across web, phone, mobile and social media.

Geodis appoints a global head of e-commerce

Retail Technology Review

Internet Retailing Retail Supply ChainGeodis has created a global position for e-commerce with the appointment of Ashwani Nath as Vice-President & Global Head of e-channel solutions. Reporting to Philippe de Carné, Group CCO, Ashwani Nath will be responsible for building and promoting end-to-end e-commerce omni-channel solutions, gathering all existing physical & digital expertise in the company.

The Digital Meets the Physical

Retail Technology Review

EPoS Systems Internet RetailingThe Sewing Studio finds a solution to bridge the online and brick-and-mortar divide.

Disruptive Dutch scale-up sets sights on UK retail market

Retail Technology Review

Omnia Retail, the pricing and online marketing automation software provider, has launched in the UK with a dedicated London office. Internet Retailing

Fast search and free shipping top the list of ‘ecommerce must-haves’ this Christmas

Retail Technology Review

That’s according to a new research report from Episerver, outlining the 26 best practices for online retailers this Christmas. Internet Retailing Critical IssuesFast search functions and free shipping are the keys to ecommerce success this holiday season.

Matalan chooses ContentSquare to enable omnichannel strategy

Retail Technology Review

Internet Retailing Retail Supply ChainMatalan has chosen ContentSquare's user experience (UX) analytics solution to enhance its online performance and help the digital teams, including insight, marketing, UX, trading and content teams, create a seamless omnichannel experience.

Meet the CEO at the helm of £1.93 billion annual sales at IRC in October

Retail Technology Review

Exhibitions and Events Internet RetailingHenry Birch, the newly-appointed CEO at Shop Direct is making his first ever speaking appearance at InternetRetailing Conference.

Fashion retailer’s seamless new digital strategy triggers success

Retail Technology Review

Internet RetailingLuxury clothing brand Jules B has experienced a 40% revenue increase after revamping its digital marketing strategy.

BigCommerce gives brands full control of ecommerce checkout experience with new Checkout SDK

Retail Technology Review

Internet RetailingBigCommerce, the ecommerce platform for fast-growing and established brands, has launched its Checkout JS Software Development Kit(Checkout SDK), a new JavaScript library that makes it easy for merchants to consume BigCommerce's Checkout APIs.

5 Steps to Planning Out and Launching an Ecommerce Site

Retail Technology Review

Critical Issues Internet RetailingThe ecommerce industry is growing rapidly. Ecommerce sales are expected to top $4 trillion by 2020. This is because more people prefer to shop online from the comfort of their homes instead of going to the store.

Making the case for Transportation Management System….a BluJay Solutions white paper

Retail Technology Review

Retail Supply Chain Internet Retailing Critical IssuesThere was time when shippers were able to run their transportation networks with a few human resources, a couple of spread-sheets, and a reliable phone line.

Black Friday 2018: Consumers are eager, more digital, and willing to spend – Periscope By McKinsey

Retail Technology Review

Critical Issues Internet RetailingPeriscope By McKinsey, which offers a suite of Marketing & Sales Analytics Solutions to help companies achieve sustainable revenue growth, has announced the findings of research on consumer sentiment towards Black Friday 2018.

Shopping in Instagram stories now available for BigCommerce customers

Retail Technology Review

Internet RetailingBigCommerce, the ecommerce platform for fast-growing and established brands, has announced that its customer will be able to upload ‘shoppable’ Instagram stories.

E-commerce search engine Pricesearcher hires Amazon UK Head of Pricing in advance of 2019 launch

Retail Technology Review

Internet RetailingTech startup Pricesearcher has announced a big scalp in the hiring of former Amazon UK Head of Pricing Weldon Ward Whitener.

The march of the up-and-coming retailers

Retail Technology Review

InternetRetailing and Ingenico Group, the seamless payments solutions provider, have partnered to provide what they describes as unique insight into British retail – beyond the best-known high street names. Data Capture Internet Retailing

Descartes successfully submit first declarations under new Customs Declaration Service

Retail Technology Review

Internet RetailingDescartes Systems UK Ltd has announced that the first successful declarations submitted via HM Revenue and Customs' (HMRC) new Customs Declaration Service in the UK were achieved with Descartes e-Customs.

Selectronic makes internet shopping even quicker

Retail Technology Review

The ever-growing commercial need for automated warehousing configured to meet the increasing demand created by internet shopping has provided another growth niche for UK firm Selectronic. Internet Retailing Retail Supply Chain

Nosto and Function18 score ‘hole in one’ at Direct Commerce Innovator Awards

Retail Technology Review

The success of Nosto’s AI-powered personalisation solution for golf apparel retailer Function18.com has been recognised at the 2018 Direct Commerce Innovator Awards, winning in the category for best CRM, Data, Targeting & Personalisation at the prestigious awards. Exhibitions and Events Internet Retailing

Spring joint venture to be ‘new standard’ for UK e-commerce deliveries

Retail Technology Review

The UK division of mail and parcels solutions provider, Spring, has launched a joint venture which it believes will become the new standard in deliveries for online retailers. Internet Retailing

Consumers aren’t as opposed to bots as you might think

Retail Technology Review

Critical Issues Internet RetailingWhile bots are often cited as a reason for poor customer service, new research from Genesys finds many UK consumers do not rank them high on their list of frustrations.

The seamless omnichannel journey: convenience at the heart of shoppers’ research

Retail Technology Review

Critical Issues Internet RetailingConvenience in product research is a key consideration in omnichannel conversions, a report from KPS, a transformation agency, reveals.

Freshworks and Pitney Bowes bring AI-powered self-service to the frontlines of shipping and mailing

Retail Technology Review

Internet retailing Retail Supply ChainFreshworks, the customer engagement software solutions provider, has partnered with Pitney Bowes, a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, and data to integrate Freddy, its recently launched Omnibot Artificial Intelligence (AI) engine with the next generation SendPro C-series device.

CS-Cart and Omnitude announce blockchain solution to improve trust and convenience in e-commerce

Retail Technology Review

Omnitude, the British blockchain middleware platform, has partnered with multi-vendor e-commerce platform CS-Cart to build innovative single identity capabilities into the retail experience using blockchain. Internet Retailing

Watch retailer's timeless marketing approach triggers success

Retail Technology Review

Liverpool-based luxury watch retailer Miltons Diamonds has experienced an 87% revenue increase after revising its digital marketing strategy. Internet Retailing