Forrester eCommerce

MARCH 26, 2024

Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what's happening.

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Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea has invested heavily in technology to streamline order fulfillment and improve inventory operations, even in stores.

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Fulfillment Order Fulfillment Omnichannel Operations 248

Forrester eCommerce

OCTOBER 10, 2023

Retailers' solution to increased shrink may already be a tool in their arsenal. Learn from Emily Pfeiffer on OMS tech solutions for retail theft.

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Fulfillment Retail Consumer Management 448

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

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Retail TouchPoints

AUGUST 22, 2024

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. To achieve that goal, fulfillment has to be embedded into other functional discussion areas, such as marketing and merchandising. “We We even have to be ahead of customer trends in that regard.”

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Order Fulfillment Fulfillment Omnichannel Subscription 219

Retail TouchPoints

MARCH 27, 2024

Instacart has launched the Instacart Developer Platform (IDP) , a publicly available API program that will enable third-party companies to integrate Instacart’s fulfillment and delivery functionality into their websites and apps. for meal planning or cooking content, for example).

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Fulfillment Technology Consumer Retail 244

Forrester eCommerce

OCTOBER 26, 2023

Embrace our recommendations, along with the upcoming advice in our holiday series, to survive the holiday rush.

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eCommerce Fulfillment Recommendation B2C 397

Retail TouchPoints

SEPTEMBER 20, 2024

Amazon will increase pay for hourly frontline workers in its transportation and fulfillment network by at least $1.50 per hour beginning this month, bringing their average base wage to more than $22 per hour ( $29 per hour with the value of benefits factored in).

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Forrester eCommerce

APRIL 19, 2021

As forces converge to drive B2B marketing to a higher purpose, marketing leaders must evolve from brand stewards, lead generation machines, and sales supporters in order to fulfill it.

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B2B Fulfillment Marketing Customer 518

Forrester eCommerce

APRIL 22, 2024

All the flashiest demos of generative AI show chatbots that can query the enterprise environment for just about anything imaginable. Want to know all the vulnerabilities you have? How many devices are unprotected on the network? Whether you’ve been hit with Scattered Spider in the last six months?

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Forrester eCommerce

APRIL 28, 2021

With the pandemic exacerbating the need for diverse and effective fulfillment options, retailers and vendors were forced to innovate – and innovate quickly. 2020 was the year that every digital business fell in love with their OMS.

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Management Retail Fulfillment Customer 459

Retail TouchPoints

JANUARY 7, 2025

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.

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Supplies Fulfillment Electronics Management 229

Retail TouchPoints

DECEMBER 17, 2024

Bloomingdales has partnered with retail connectivity platform Lucky to allow luxury brands that sell in its stores to connect their in-store inventory to their DTC websites. The integration will allow customers to see the availability of products at their local Bloomingdales stores while browsing their preferred brand’s website.

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Fulfillment Department Stores Omnichannel eCommerce 167

Forrester eCommerce

JULY 29, 2022

After years of spending lavishly on growth, Amazon cut costs in Q2 2022, reducing headcount by 6% and, according to CEO Andy Jassy, “improving the productivity of [its] fulfillment network.” As a result, Amazon reported a $2 billion loss, marking the business’s second consecutive quarterly loss, which hasn’t happened since 2014.

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Fulfillment Improvements B2C Retail 370

Retail TouchPoints

SEPTEMBER 7, 2023

Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Walmart serves approximately 240 million customers every week across its various channels, and as Manish Joneja, SVP of Walmart Marketplace and Walmart Fulfillment Services for Walmart U.S.

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Fulfillment Events eCommerce Customer 296

Retail TouchPoints

MAY 20, 2024

This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment. The final 24 brands and their winning strategies will be featured in an in-depth report running next month.

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Customer Retention Fulfillment Mobile Customer Experience 267

Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

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Payment Services eCommerce Shipping Costs Multi-channel 310

Retail TouchPoints

OCTOBER 9, 2023

When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online. Many of these ‘child brands’ need to leverage the same retail fulfillment methods of the parent. So your distributed order management strategy must consider the DC and the store, both for taking and fulfilling orders.

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Supplies Fulfillment Retail Omnichannel 277

Retail TouchPoints

NOVEMBER 7, 2024

We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

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Fulfillment eCommerce Electronics Recommendation 230

Retail TouchPoints

JANUARY 1, 2025

An OMS is a software solution that simplifies the management of inventory, orders and fulfillment and plays a vital role in the post-purchase experience by ensuring timely communication, providing real-time updates, improving customer support and facilitating smooth returns and exchanges.

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Retail TouchPoints

DECEMBER 17, 2024

Moreover, customers are paying attention to delivery details (particularly during the holiday season) and will abandon a transaction if fulfillment parameters are unacceptable. Furthermore, the integration of inventory visibility and search reduces the likelihood of stockouts and overselling while enabling seamless cross-channel fulfillment.

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eCommerce Shipping Costs Supplies Fulfillment 200

Retail TouchPoints

OCTOBER 23, 2024

For retailers, 3P commerce provides the ability to offer an increased selection of products and helps reduce the risks of managing fulfillment — an issue we saw firsthand with recent supply chain disruptions,” said Lou Keyes, CEO of Rithum in comments shared with Retail TouchPoints.

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Consumer Multichannel Supplies eCommerce 284

Retail TouchPoints

JUNE 27, 2024

Hibbett to Use Stores to Fulfill Same-Day Orders Image courtesy Hibbett Fashion retailer Hibbett is now offering same- and next-day delivery via its new partnerships with Walmart GoLocal and Salesforce Commerce Cloud.

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Fulfillment Order Fulfillment Omnichannel Fashion 219

My Wife Quit Her Job

OCTOBER 25, 2023

Your website acts as a virtual salesman, allowing you to make money without having to manage a product or deal with fulfillment. Affiliate marketing is one of the best ways to earn passive income.

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Fulfillment Article Channel Management 317

Retail TouchPoints

SEPTEMBER 12, 2023

It typically involves manufacturing, global and local logistics, storing products in bulk and distribution to multiple sales channels — and then fulfillment and that last-mile delivery that FBA offers.” Yes, that means brick-and-mortar stores.

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Retail TouchPoints

JUNE 21, 2024

The transition began at the company’s automated fulfillment center in Ohio and offered a test-and-learn opportunity for the larger rollout. I’m so excited we’re changing over to paper,” said Christian Garcia, a fulfillment associate at the BFL1 fulfillment center in Bakersfield, Calif.

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Fulfillment Shipping Technology eCommerce 212

Retail TouchPoints

NOVEMBER 22, 2024

At Chewy, innovation isn’t just a goal — it’s in our DNA,” said Tim Foley, Senior Director of Fulfillment Technology at Chewy in a statement. “By bringing together fresh perspectives and advanced technology, we aim to inspire solutions that will push the boundaries of automation in warehouse logistics.” “At

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Improvements Fulfillment Operations Mobile 234

Retail TouchPoints

NOVEMBER 21, 2024

Through our innovative direct-to-consumer model and advanced production and fulfillment capabilities, we’re cutting out the middleman to offer unmatched selection, pricing and quality, and now we’re also proud to deliver the fastest service in the category.”

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Fulfillment Supplies Technology Consumer 251

Retail TouchPoints

SEPTEMBER 27, 2024

10 UKs The biggest way that Amazon has improved both of these ecommerce dynamics — delivery speed and cost to serve — has been through its years-long effort to regionalize its fulfillment network in the U.S. fulfillment centers serving the whole country. Mindset Shift: Instead of One U.S., we had 10 UKs instead of one U.S.’

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eCommerce Fulfillment Improvements Operations 202

Retail TouchPoints

JULY 22, 2024

Kroger will implement advanced picking technologies from its long-time partner Ocado Group at fulfillment centers across its network, including greater use of robotics in preparing customer orders. The new solutions include On-Grid Robotic Pick (OGRP), a robotic arm installed directly on the grid.

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Retail TouchPoints

DECEMBER 18, 2024

The retailers partnership with VusionGroup will include a suite of Vusion 360 solutions, including: Multicolor ESLs that can support remote price changes and are equipped with flashing LEDs to guide associates doing online order fulfillment or replenishing shelves; Captana Computer Vision and AI inventory management technology in center store and fresh (..)

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