INDUSTRY INSIGHTS YOUR PEERS ARE READING
Retailers' returns policies present critical conversions and customer retention moments in European shoppers' buying journeys, a new report from KPS, an agile transformation consultancy, reveals MORE
Having a loyal following of customers is worth A LOT to your business! revenue per customer up 25-100%! Building loyalty with your customers will directly impact business growth. It costs 16x more to bring a new customer to the level of a current one. MORE
Talking Retention is where we chat customer retention with some of the world’s biggest brands. We ask how they think about loyalty and retention so that you can apply that knowledge to your business. Commerce Tips MORE
38% of marketers call affiliate marketing one of the top customer acquisition methods. Net orders – number of gross orders minus orders that were voided due to complications such as customers returning the product, cancelled orders etc. Know your customer retention rate. MORE
Consumers are demanding exceptional experiences, throughout the customer journey at all times of the year. You’ll want to focus on increasing the value of current customers, and keeping all your new customers. revenue per customer up 25-100%! MORE
When in doubt, start with how you can drive new sales and increase revenue from repeat customers. This post features 4 key post-holiday marketing tactics that will help you increase sales from your current leads and customers! MORE
We focus an enormous amount of resources on acquiring new customers. The post Why Customer Retention Matters (And How to Improve It) appeared first on Retail Performance Marketing Blog - CPC Strategy. Research shows as much as 80% of our marketing budget is spent on. Read More. Ecommerce MORE
Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. But before you can understand how to effectively retain customers, you first must understand why they leave. MORE
That’s why you need to find out who your best customers are and why they buy from you. Conversion Rate Optimization Ecommerce Growth User Research Web Personalization buyerpersona customer retention retention rate optimization RFM MORE
. When it comes to ecommerce success metrics, customer retention is the only thing that matters to Dominic Coryell. Because the company is offering a new type of service to its customers, it can sometimes be challenging to convert new buyers. It’s Coryell’s job to make sure the company not only converts new customers, but keeps existing buyers coming back again and again. Nurtures new customers to encourage a purchase. MORE
Online sellers should put at least as much effort into customer retention as you do into acquisition. A strong retention strategy pays big dividends in the long run for your business. The following is an overview of key strategies and tips to help you retain customers and optimize your profits. It is difficult to retain customers without asking them what they want and what they think about your business. Regularly post content that your customers find valuable. MORE
We talk a lot about omni-channel in this industry and often we focus on the front-end experiences our customers have since these are the most visual and tactile for us. What About Using Shipping For Customer Retention What about the back-end of every order? MORE
If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. MORE
11 strategies you can use to improve customer retention! You’ll see why they work & services that can help you achieve customer retention for your business. The post 11 Customer Retention Tools for Exponential Growth appeared first on Bootstrapping Ecommerce. Conversion Optimization Operations & Customer Service Strategy & Analytics MORE
Customer retention strategies are essential to your longterm success. Retaining customers is one of the best things you can do to increase revenue & profit. The post 7 Proven Customer Retention Strategies to Supercharge Your Ecommerce Business appeared first on A Better Lemonade Stand. Conversion Optimization Operations & Customer Service Strategy & Analytics MORE
Blog Post Customer Retention Email Marketing Automation Ecommerce Email A/B Testing Email automation email marketing marketing automationThe post How to Analyze & Optimize Your Email Automation appeared first on Klaviyo. MORE
Why settle for a few busy months when you can aim to have a consistent flow of customers all year long? When your marketing channels are set up for success, you’re able to reach customers on multiple different platforms, making customer retention that much easier. MORE
In order to continuously drive growth for your business, you must focus on building and maintaining authentic relationships with your customers. The post How to drive growth with ecommerce customer retention rate optimization appeared first on Conversion Rate Optimization (CRO) Blog. MORE
We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. This ultimately enables them to recruit more valuable customers at lower cost. So what keeps marketers from ramping up their efforts at customer retention, big-time? MORE
As seen through the eyes of someone who actually buys stuff online I have piled up 5 eCommerce Retention strategies to help guys/gals like you (eCommerce managers, that is) draw in and *keep* gals (and guys) like me. MORE
We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. MORE
For me, the Otter story started almost a year ago when I joined Valentin and Cristi Movila (eCommerce Director at Otter Shoes) in one of their initial talks about customer retention. MORE
Customer retention is the most important investment any business can make. That’s because the cost of acquiring new business is five times higher than that of maintaining an existing customer. Once you’ve gone to the trouble (and cost) of gaining a new customer, you’re going to want to hold onto them for dear life. Commerce Tips MORE
Retailers, both offline and online, are adopting data-centric strategies that help them understand the buying behavior of their customers and then use that understanding to develop marketing campaigns that successfully map customers to products. MORE
In the sense that we actually go outside and talk to our customers. While at Magento Live Europe 2018, Valentin realized it’s a good opportunity to validate his customer retention hypothesis with the eCommerce professionals onsite. MORE
Talking Retention is where we chat customer retention with some of the world’s biggest brands. We ask how they think about loyalty and retention so that you can apply that knowledge to your business. Commerce Tips MORE
If you’ve created a rewards program, congratulations - you’ve taken one of the first steps towards increasing customer retention. MORE
If you are the average ecommerce retailer, you are currently seeing only 8% of your total purchases coming from repeat customers. That means that you are not only allocating under 20% of your marketing budget to customer retention, but you are also hurting your business. Your approach to ecommerce is wrong! Commerce Tips MORE
Blog Post Customer Retention Email Marketing customer lifecycle Email automationThe post Key Steps to Implement Your Email Automation Strategy appeared first on Klaviyo. MORE
But because they’re often buying a gift for someone else, holiday customers are less likely than your usual buyers to come back to your website after they make their first purchase. You know these customers are likely one-time buyers, but that doesn’t mean you should stop marketing to them. MORE
This makes it more important than ever to have a solid retention strategy that will keep hard-won customers shopping with your store throughout the new year. These days, customer acquisition costs are way too high to be ignoring your customers. MORE
I’m going to start this article with a bold statement: running a customer retention program is a good idea for your business. Reward Program Strategy MORE
You can’t build a strong relationship with customers […]. The post Free webinar: The Step-by-Step Process to a High-Converting Customer Retention Program appeared first on Conversion Rate Optimization (CRO) Blog. Having a short adventure may seem fun at the beginning. MORE
Even though the fundamentals of customer loyalty apply across many businesses, you can use each of these tips to fully tailor your own loyalty program to your particular industry. VIP tiers are the most effective way to build this type of customer experience. MORE
Acquiring a new customer is not cheap. Then, finally, you get a new customer over the finish line to buy your product or service. Repeat customers are truly the lifeblood of any ecommerce store. Getting your customers to make that second purchase is crucial. MORE
Did you know that customers who stick with your brand over time will spend 67% more than new customers? While… Ecommerce Marketing customer retention MORE
Customer retention is the activity that a retailer performs in order to reduce customer churn and improve customer lifetime value produced. Editor’s Note: This post was originally published July 10, 2014 and was updated for accuracy and comprehensiveness on April 13, 2018. Commerce Tips MORE
Diversifying your print on demand products leads to differentiation in your ecommerce niche, and differentiation leads to customer retention. The post 5 Reasons to Diversify Your Print On Demand Products appeared first on Bootstrapping Ecommerce. Product & Niche Selection Conversion Optimization MORE
As seen through the eyes of someone who actually buys stuff online I have piled up 5 eCommerce Retention strategies to help guys/gals like you (eCommerce managers, that is) draw in and *keep* gals (and guys) like me. MORE
Did you know that social responsibility is a huge priority for your customers? 91% of customers claim that brand behavior influences their purchase decisions , but what does that look like? What is social responsibility exactly, and how can it be used to keep customers coming back to your store? Reward Program Strategy MORE
Why settle for a few busy months when you can aim to have a consistent flow of customers all year long? When your marketing channels are set up for success, you’re able to reach customers on multiple different platforms, making customer retention that much easier. MORE
We spent the last couple of months trying to understand customer retention, how important this is for an eCommerce and the strategies used. We also looked at thought leaders and read papers and ebooks and articles talking about retention. MORE
By Adam Blair, Executive Editor Today’s marketers have lots of tools for measuring individuals’ Customer Lifetime Value (CLV). The differences [between customers] are staring us in the face,” Fader added. of customers,” said Hoyne. MORE
Talking Retention is where we chat customer retention with the world's biggest brands. We ask them the in and outs of how they view customer retention and the value of repeat customers so that you can apply that knowledge to your business. Commerce Tips MORE
Customer Retention Related Topics BigCommerce
NOVEMBER 9, 2018
Did you know that customers who stick with your brand over time will spend 67% more than new customers? While… Ecommerce Marketing customer retention
GetElastic
DECEMBER 3, 2018
If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences.
Zaius
JANUARY 9, 2018
When in doubt, start with how you can drive new sales and increase revenue from repeat customers. This post features 4 key post-holiday marketing tactics that will help you increase sales from your current leads and customers!
Bootstrapping Ecommerce
NOVEMBER 6, 2018
11 strategies you can use to improve customer retention! You’ll see why they work & services that can help you achieve customer retention for your business. The post 11 Customer Retention Tools for Exponential Growth appeared first on Bootstrapping Ecommerce. Conversion Optimization Operations & Customer Service Strategy & Analytics
Omniconvert
NOVEMBER 26, 2018
For me, the Otter story started almost a year ago when I joined Valentin and Cristi Movila (eCommerce Director at Otter Shoes) in one of their initial talks about customer retention.
Zaius
MARCH 1, 2018
. When it comes to ecommerce success metrics, customer retention is the only thing that matters to Dominic Coryell. Because the company is offering a new type of service to its customers, it can sometimes be challenging to convert new buyers. It’s Coryell’s job to make sure the company not only converts new customers, but keeps existing buyers coming back again and again. Nurtures new customers to encourage a purchase.
Omniconvert
NOVEMBER 10, 2018
We spent the last couple of months trying to understand customer retention, how important this is for an eCommerce and the strategies used. We also looked at thought leaders and read papers and ebooks and articles talking about retention.
Omniconvert
SEPTEMBER 5, 2018
As seen through the eyes of someone who actually buys stuff online I have piled up 5 eCommerce Retention strategies to help guys/gals like you (eCommerce managers, that is) draw in and *keep* gals (and guys) like me.
Kissmetrics
JUNE 15, 2017
Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. But before you can understand how to effectively retain customers, you first must understand why they leave.
CPC Strategy
AUGUST 20, 2018
We focus an enormous amount of resources on acquiring new customers. The post Why Customer Retention Matters (And How to Improve It) appeared first on Retail Performance Marketing Blog - CPC Strategy. Research shows as much as 80% of our marketing budget is spent on. Read More. Ecommerce
Smile.io
APRIL 13, 2018
Customer retention is the activity that a retailer performs in order to reduce customer churn and improve customer lifetime value produced. Editor’s Note: This post was originally published July 10, 2014 and was updated for accuracy and comprehensiveness on April 13, 2018. Commerce Tips
A Better Lemonade Stand
NOVEMBER 20, 2017
Customer retention strategies are essential to your longterm success. Retaining customers is one of the best things you can do to increase revenue & profit. The post 7 Proven Customer Retention Strategies to Supercharge Your Ecommerce Business appeared first on A Better Lemonade Stand. Conversion Optimization Operations & Customer Service Strategy & Analytics
Omniconvert
SEPTEMBER 28, 2017
In order to continuously drive growth for your business, you must focus on building and maintaining authentic relationships with your customers. The post How to drive growth with ecommerce customer retention rate optimization appeared first on Conversion Rate Optimization (CRO) Blog.
Demac Media
JULY 12, 2017
We talk a lot about omni-channel in this industry and often we focus on the front-end experiences our customers have since these are the most visual and tactile for us. What About Using Shipping For Customer Retention What about the back-end of every order?
Omniconvert
SEPTEMBER 5, 2018
As seen through the eyes of someone who actually buys stuff online I have piled up 5 eCommerce Retention strategies to help guys/gals like you (eCommerce managers, that is) draw in and *keep* gals (and guys) like me.
Payoneer
NOVEMBER 6, 2018
Online sellers should put at least as much effort into customer retention as you do into acquisition. A strong retention strategy pays big dividends in the long run for your business. The following is an overview of key strategies and tips to help you retain customers and optimize your profits. It is difficult to retain customers without asking them what they want and what they think about your business. Regularly post content that your customers find valuable.
Smile.io
AUGUST 31, 2017
I’m going to start this article with a bold statement: running a customer retention program is a good idea for your business. Reward Program Strategy
Retail TouchPoints
OCTOBER 23, 2018
By Adam Blair, Executive Editor Today’s marketers have lots of tools for measuring individuals’ Customer Lifetime Value (CLV). The differences [between customers] are staring us in the face,” Fader added. of customers,” said Hoyne.
Omniconvert
DECEMBER 7, 2017
You can’t build a strong relationship with customers […]. The post Free webinar: The Step-by-Step Process to a High-Converting Customer Retention Program appeared first on Conversion Rate Optimization (CRO) Blog. Having a short adventure may seem fun at the beginning.
Sailthru
AUGUST 7, 2018
We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams.
Klaviyo
JULY 10, 2018
Blog Post Customer Retention Email Marketing customer lifecycle Email automationThe post Key Steps to Implement Your Email Automation Strategy appeared first on Klaviyo.
Smile.io
NOVEMBER 16, 2017
Did you know that social responsibility is a huge priority for your customers? 91% of customers claim that brand behavior influences their purchase decisions , but what does that look like? What is social responsibility exactly, and how can it be used to keep customers coming back to your store? Reward Program Strategy
Sailthru
AUGUST 7, 2018
We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. This ultimately enables them to recruit more valuable customers at lower cost. So what keeps marketers from ramping up their efforts at customer retention, big-time?
Retail TouchPoints
JUNE 26, 2017
Retailers, both offline and online, are adopting data-centric strategies that help them understand the buying behavior of their customers and then use that understanding to develop marketing campaigns that successfully map customers to products.
Klaviyo
JULY 12, 2018
Blog Post Customer Retention Email Marketing Automation Ecommerce Email A/B Testing Email automation email marketing marketing automationThe post How to Analyze & Optimize Your Email Automation appeared first on Klaviyo.
Omniconvert
OCTOBER 2, 2018
That’s why you need to find out who your best customers are and why they buy from you. Conversion Rate Optimization Ecommerce Growth User Research Web Personalization buyerpersona customer retention retention rate optimization RFM
Zaius
JANUARY 18, 2018
But because they’re often buying a gift for someone else, holiday customers are less likely than your usual buyers to come back to your website after they make their first purchase. You know these customers are likely one-time buyers, but that doesn’t mean you should stop marketing to them.
Demac Media
MARCH 5, 2018
Even though the fundamentals of customer loyalty apply across many businesses, you can use each of these tips to fully tailor your own loyalty program to your particular industry. VIP tiers are the most effective way to build this type of customer experience.
Demac Media
FEBRUARY 1, 2018
This makes it more important than ever to have a solid retention strategy that will keep hard-won customers shopping with your store throughout the new year. These days, customer acquisition costs are way too high to be ignoring your customers.
Demac Media
OCTOBER 24, 2017
Why settle for a few busy months when you can aim to have a consistent flow of customers all year long? When your marketing channels are set up for success, you’re able to reach customers on multiple different platforms, making customer retention that much easier.
Retail Technology Review
AUGUST 1, 2017
Retailers' returns policies present critical conversions and customer retention moments in European shoppers' buying journeys, a new report from KPS, an agile transformation consultancy, reveals
Demac Media
OCTOBER 24, 2017
Why settle for a few busy months when you can aim to have a consistent flow of customers all year long? When your marketing channels are set up for success, you’re able to reach customers on multiple different platforms, making customer retention that much easier.
Demac Media
JANUARY 18, 2018
Consumers are demanding exceptional experiences, throughout the customer journey at all times of the year. You’ll want to focus on increasing the value of current customers, and keeping all your new customers. revenue per customer up 25-100%!
Demac Media
APRIL 27, 2017
Having a loyal following of customers is worth A LOT to your business! revenue per customer up 25-100%! Building loyalty with your customers will directly impact business growth. It costs 16x more to bring a new customer to the level of a current one.
Bootstrapping Ecommerce
AUGUST 7, 2018
Diversifying your print on demand products leads to differentiation in your ecommerce niche, and differentiation leads to customer retention. The post 5 Reasons to Diversify Your Print On Demand Products appeared first on Bootstrapping Ecommerce. Product & Niche Selection Conversion Optimization
Smile.io
FEBRUARY 13, 2018
Talking Retention is where we chat customer retention with the world's biggest brands. We ask them the in and outs of how they view customer retention and the value of repeat customers so that you can apply that knowledge to your business. Commerce Tips
Smile.io
SEPTEMBER 5, 2018
If you’ve created a rewards program, congratulations - you’ve taken one of the first steps towards increasing customer retention.
Smile.io
JULY 5, 2018
Talking Retention is where we chat customer retention with some of the world’s biggest brands. We ask how they think about loyalty and retention so that you can apply that knowledge to your business. Commerce Tips
Smile.io
MARCH 22, 2018
Talking Retention is where we chat customer retention with some of the world’s biggest brands. We ask how they think about loyalty and retention so that you can apply that knowledge to your business. Commerce Tips
Smile.io
JULY 4, 2018
Customer retention is the most important investment any business can make. That’s because the cost of acquiring new business is five times higher than that of maintaining an existing customer. Once you’ve gone to the trouble (and cost) of gaining a new customer, you’re going to want to hold onto them for dear life. Commerce Tips
Zaius
JULY 24, 2018
Acquiring a new customer is not cheap. Then, finally, you get a new customer over the finish line to buy your product or service. Repeat customers are truly the lifeblood of any ecommerce store. Getting your customers to make that second purchase is crucial.
BigCommerce
SEPTEMBER 21, 2018
38% of marketers call affiliate marketing one of the top customer acquisition methods. Net orders – number of gross orders minus orders that were voided due to complications such as customers returning the product, cancelled orders etc. Know your customer retention rate.
Smile.io
FEBRUARY 6, 2018
If you are the average ecommerce retailer, you are currently seeing only 8% of your total purchases coming from repeat customers. That means that you are not only allocating under 20% of your marketing budget to customer retention, but you are also hurting your business. Your approach to ecommerce is wrong! Commerce Tips
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