Retail TouchPoints

JUNE 20, 2025

To sustain success, brands must keep customers engaged and continuously optimize the program based on feedback and performance metrics. Measuring key performance indicators (KPIs) like customer retention rates , lifetime value and redemption rates is crucial.

Customer Retention 257

Customer Retention Customer Experience Consumer Recommendation 257

lateshipment

FEBRUARY 28, 2025

Exchanges streamline the process by allowing customers to swap items without disrupting sales. Both options enhance customer retention while minimizing the financial impact of returns on your eCommerce business. Gift Cards Gift cards offer convenience and flexibility for both e-commerce businesses and customers.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Smile.io

JULY 4, 2025

In the fast-paced world of ecommerce, customer retention is crucial. Turning a one-time buyer into a lifelong customer is a game-changer and the foundation of successful ecommerce customer retention. It’s more cost-effective than acquiring new customers. Plus, repeat customers tend to spend more.

Customer Retention 46

Customer Retention eCommerce Customer Merchant Services 46

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

NOVEMBER 25, 2024

When marketing sees a spike in abandoned carts, they can instantly alert engineering through automated workflows.

Retail 162

Retail Customer Retention Shopping Carts Games 162

lateshipment

NOVEMBER 4, 2024

Delayed shipments are more than an operational inconvenience; they come with hidden costs that affect customer retention and brand reputation. Despite all best efforts, the surge in holiday shipments can lead to delays that disrupt delivery timelines and create ripple effects for e-commerce businesses.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Groove

DECEMBER 5, 2024

Nearly half of the survey respondents said that they stopped purchasing from companies in the past year because of poor customer service experiences. HubSpot's Service Hub aims to improve these experiences and help strengthen your customer retention efforts.

eCommerce 301

eCommerce Marketing B2B Management 301

365 Retail

FEBRUARY 9, 2025

Data analytics enables retailers to identify patterns, predict future purchasing decisions, and personalise interactions at every stage of the customer journey. However, failing to act on these insights means missing valuable opportunities to build stronger relationships and enhance long-term customer retention.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

Wiser

JANUARY 8, 2025

Enhanced Customer Satisfaction: Increase in customer retention rates by 5-10% and potential improvement in brand loyalty scores. Strengthened Retail Partnerships: Improvement in shelf space and promotional support, potentially increasing brand visibility and sales by 10-25% in collaborative retail settings.

Retail 78

Retail Customer Retention Improvements POS 78

Smile.io

JUNE 16, 2025

The core aim is to motivate customers to keep returning. Businesses gain customer retention, while customers enjoy rewards. This helps businesses understand customer preferences and behaviors. They provide a framework for ongoing engagement, encouraging customers to return. Begin with market research.

Customer Retention 46

Customer Retention Travel Customer Loyalty Outdoor 46

Ecommerce Platforms

JULY 17, 2025

Returns were also processed faster, which helped with customer retention. You’ll offload fulfilment completely and give your customers Prime-like delivery — without Amazon fees. Verdict: Use ShipBob if you're scaling and logistics is your bottleneck.

Shipping Costs 129

Shipping Costs Shipping eCommerce Fulfillment 129

lateshipment

MAY 26, 2025

Better Customer Retention and Loyalty: A smooth, easy return process can enhance customer satisfaction and build trust in your brand. When customers know they can return items without trouble, they’re more likely to shop with you again, leading to better customer retention and stronger loyalty.

Shipping Costs 130

Shipping Costs Shipping Labels eCommerce eCommerce Platforms 130

Smile.io

JUNE 26, 2025

Building customer loyalty is crucial for business success. These strategies focus on rewarding repeat customers. They aim to increase customer retention and lifetime value. It can enhance customer satisfaction and engagement. Is it higher customer retention, increased sales, or new customer acquisition?

Customer Loyalty 46

Customer Loyalty Customer Marketing Customer Retention 46

lateshipment

MARCH 7, 2025

Here are 3 metrics that can tell you more about how you engage customers post-purchase: 1. Customer Retention Rate (CRR) Your customer retention rate is an accurate direct reflection of the success of your efforts to nurture customer relationships after the initial purchase.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Fabric Blog

JUNE 26, 2025

A robust OMS can extend and enhance these features, offering more flexible fulfillment options that cater to diverse customer preferences. Disjointed systems make returns and exchanges a hassle, negatively impacting customer retention. This personalization leads to increased customer retention and higher lifetime value.

Omnichannel 52

Omnichannel Shopify Merchant Services Customer Experience 52

Ecommerce Platforms

JUNE 13, 2025

Customers could buy online and return in-store. This shift meant fewer errors, less wasted time, and better customer retention. Sales staff could look up a customer’s full purchase history, apply loyalty rewards, and even fulfil online orders from in-store stock. Staff had a full view of order history. Total game changer.

POS 129

POS Shipping Costs Payment Services Retail 129

365 Retail

JANUARY 11, 2025

Properly packaged products guarantee the customer receives their purchase intact, positively impacting customer retention and brand loyalty. Using suitable materials, such as air pillows, bubble wrap, and foam inserts, can protect fragile items while maintaining the efficiency of operations costs.

Shipping Costs 52

Shipping Costs Seminar Operations Customer Retention 52

FastSpring

OCTOBER 21, 2024

Some examples include: Seamlessly adding new payment methods to improve the customer experience. Using subscription management tools to improve customer retention. Authenticate accounts via account ID to ensure proper access to your products. The great part?

Payment Services 152

Payment Services Customer Retention Subscription Games 152

Fabric Blog

JULY 18, 2025

This figure highlights the critical key role the reverse logistics process plays in reducing waste, delivery refusal, and supporting long-term customer retention. trillion in online retail transactions that year, about 16.5% were ultimately returned.

Merchant Services 52

Merchant Services Multi-channel Supplies eCommerce 52

Retail TouchPoints

JULY 18, 2025

By implementing an aggressive inventory acquisition strategy, innovating to enhance the product experience, and restoring our relationship with our customers, we have seen a reignition of subscriber growth and the strongest quarterly customer retention in four years.

Subscription 147

Subscription Customer Retention Fashion Customer Loyalty 147

lateshipment

APRIL 10, 2025

Instead of pushing customers toward refunds, Loop nudges them to choose an exchange. Loop is useful for Shopify brands that care about customer retention and want to reduce refund rates without friction. They can even shop for other items directly in the return portal, which turns a return into a new sale.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

365 Retail

MAY 6, 2025

Mobile Loyalty Programs: Modern Rewards That Retain Customer retention continues to outperform acquisition in ROI. One of the most effective ways to build long-term relationships is through mobile loyalty programs retail customers use. Allow users to control the type and frequency of notifications.

Mobile 52

Mobile Payment Services Payments Retail 52

lateshipment

FEBRUARY 23, 2025

When customers see how easy it is to return a product and how quickly refunds or replacements are handled, theyre much more likely to keep coming back for more. After all, a positive experience tends to create loyal customers, boosting both customer retention and brand loyalty.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

RetailDive

JUNE 12, 2025

CEO Erik Nordstrom has called Rack stores “a growth engine for our company,” the largest source of customer acquisition and important for long-term customer retention. As of Feb. 1, the company runs 277 Rack locations — 19 more than the year before — and 92 full-line locations — down one from last year.

Department Stores 61

Department Stores Payment Services Webinar eCommerce 61

365 Retail

APRIL 15, 2025

To prevent this, it is essential to balance customer growth with powerful retention strategies. Research shows that retaining current customers is not only more cost-effective but also increases the likelihood of repeat purchases and higher spending over time. Customer retention begins with understanding your audience.

Consumer 52

Consumer Marketing Customer Retention B2C 52

RetailDive

JUNE 6, 2025

These are locations with lower productivity, and sales customer retention rates from shuttered locations are about 60%, she said. There’s little risk to the plan, given that closing a store hasn’t affected sales much, Harper said Friday.

eCommerce 92

eCommerce Payment Services Webinar Shipping Costs 92

RETAIL MANAGEMENT SOFTWARE

JULY 16, 2025

Metrics to monitor: Inventory turnover Customer retention rate Average transaction value Seasonal sales patterns Data-driven insights are key to staying profitable and competitive. A robust retail analytics dashboard can help you decide what to stock when to run promotions, and how to optimize store layout.

POS 70

POS Retail Accessories Customer Retention 70

Omnisend

JUNE 4, 2025

The “$1.52

Shopify 78

Shopify Shipping Costs Beauty and Health Payments 78

lateshipment

MARCH 25, 2025

For instance, you can consider sharing targeted reminders, personalized discounts, and the like with customers who abandon their cart to incentivize them to complete the purchase. Enhances Customer Retention Efforts Understanding and optimizing your shopping journey means facilitating a positive customer experience.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Smile.io

MARCH 13, 2025

Offering your customers options for how they can redeem their rewards can go a long way to improving your customer experience and program engagement, and ultimately your customer retention. Just when a customer is getting used to your program, an unannounced change can be a way to get users uninterested and confused.

Customer 86

Customer Events eCommerce Customer Experience 86

365 Retail

JUNE 6, 2025

These early adopters report not only increased transaction speed but also improved customer retention in digitally native demographics. Preparing for the Future of MiCA The Markets in Crypto-Assets Regulation (MiCA), expected to be fully enforced by 2026, will harmonise crypto rules across Europe.

Payment Services 52

Payment Services Cryptocurrencies Payments Management 52

lateshipment

MARCH 15, 2025

The first action a frustrated customer would take in such situations is simply choosing to quit shopping with you, as a result of the bad experience they faced.

Shipping Costs 130

Shipping Costs Shipping Definition Customer 130

Guidance

AUGUST 25, 2024

Ensure that costs are upfront and content is accurate to maintain customer trust and reduce cart abandonment. Provide Excellent Customer Service : Invest in customer service as it plays a significant role in customer retention.

Customer 62

Customer Payment Services Customer Experience Social Media 62

365 Retail

JULY 2, 2025

A focus on AI-based technologies and mobile designs helps companies stand out and maintain stable customer retention. The Final Word In 2025, e-commerce is driven by personalisation, innovation, and seamless user experiences.

eCommerce 52

eCommerce Payment Services Payments Recommendation 52

lateshipment

MARCH 28, 2025

Increased Customer Retention If you have a hassle-free return experience, customers are more likely to return to your store, even if they have to send something back. Returns Intelligence and Insights: Provides valuable data on return trends, costs, and customer satisfaction to optimize operations. The bottom line?

Definition 130

Definition Shipping Costs eCommerce Management 130