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Exclusive: Automated Voice Agents are Hurting Customer Retention

Retail TouchPoints

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.”

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5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

Overcoming major pain points such as employee and customer retention can seem daunting to many retailers. Building a more positive and employee-centric workplace will help you retain top talent and in turn increase customer loyalty.

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Customer Retention Should be Ecommerce Marketing Priority #1: The Why, The How and The Return

BigCommerce

Did you know that customers who stick with your brand over time will spend 67% more than new customers? While…

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Revolutionizing Customer Retention: The Rise of Digital Top-Up Cards in the Global Market

Retail TouchPoints

These brands have integrated top-up cards into their payment methods, attracting a broader customer base, including those without access to traditional banking services. The adaptability of top-up cards, allowing for a no-commitment, pay-as-you-go approach, has significantly contributed to customer retention and satisfaction.

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Outrun Your Competition: Best Practices for Accelerating Sales Processes

Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention

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How Retail Returns Influence Customer Retention

Retail TouchPoints

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. Online shopping is arguably the most convenient purchasing experience.

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Customer Retention under the microscope – the eCommerce Benchmark Report edition

Omniconvert

Discover the recent evolution of Customer Retention and understand the hype around the topic as we analyze the charts in our eCommerce Benchmark Report. The post Customer Retention under the microscope – the eCommerce Benchmark Report edition appeared first on Omniconvert Ecommerce Growth Blog.

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Retain Valuable Customers with Loyalty

Learn how to effectively retain your most valuable and profitable customers. Download Annex Cloud's 2020 Customer Retention white paper.

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Sales Effectiveness: The B2B Sales Leader's Guide

You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention