INDUSTRY INSIGHTS YOUR PEERS ARE READING
This is possibly one of the biggest questions all marketers have asked themselves at least once: what is a customer’s reason for buying? What, however, do you do with all this information and more specifically,… The post Dennis Yu: Why Do Customers Buy? MORE
Each episode is an intriguing challenge involving an… The post Jeffrey Eisenberg: Conversion rate optimization means giving the customers what they want appeared first on eCommerce Growth Blog. Welcome to Growth Interviews! MORE
When in doubt, start with how you can drive new sales and increase revenue from repeat customers. This post features 4 key post-holiday marketing tactics that will help you increase sales from your current leads and customers! MORE
We focus an enormous amount of resources on acquiring new customers. The post Why Customer Retention Matters (And How to Improve It) appeared first on Retail Performance Marketing Blog - CPC Strategy. Research shows as much as 80% of our marketing budget is spent on. Read More. Ecommerce MORE
No small business owner would ever say that they’re okay with losing their existing customers to a competitor, but their marketing budget suggests otherwise. MORE
Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. But before you can understand how to effectively retain customers, you first must understand why they leave. MORE
Each episode is an intriguing challenge involving… The post Tim Kilroy: Increasing Customer Retention and Lifetime Value by Following Up appeared first on eCommerce Growth Blog. Customer experience Customer Retention Customer Retention Strategy Ecommerce Growth Growth Interviews MORE
. When it comes to ecommerce success metrics, customer retention is the only thing that matters to Dominic Coryell. Because the company is offering a new type of service to its customers, it can sometimes be challenging to convert new buyers. It’s Coryell’s job to make sure the company not only converts new customers, but keeps existing buyers coming back again and again. Nurtures new customers to encourage a purchase. MORE
Conversion Rate Optimization Customer experience Customer Retention Customer Retention Strategy Ecommerce Growth Growth InterviewsWelcome to Growth Interviews! MORE
Creating a great customer retention strategy is an uneasy yet crucial task for online businesses. One-time buyers and dormant customers have become a headache for most marketers: You have already spent a lot of money on customer acquisition, and now what? MORE
eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Retailers With Price-Sensitive Customers. MORE
Online sellers should put at least as much effort into customer retention as you do into acquisition. A strong retention strategy pays big dividends in the long run for your business. The following is an overview of key strategies and tips to help you retain customers and optimize your profits. It is difficult to retain customers without asking them what they want and what they think about your business. Regularly post content that your customers find valuable. MORE
We talk a lot about omni-channel in this industry and often we focus on the front-end experiences our customers have since these are the most visual and tactile for us. What About Using Shipping For Customer Retention What about the back-end of every order? MORE
If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. MORE
However, research shows that retention is 5-25 times more expensive, making it less than ideal if looking to boost profit. While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. In this post, we will share the top three customer retention strategies for experienced eSellers looking to boost revenue from existing customers. MORE
11 strategies you can use to improve customer retention! You’ll see why they work & services that can help you achieve customer retention for your business. The post 11 Customer Retention Tools for Exponential Growth appeared first on Bootstrapping Ecommerce. Conversion Optimization Operations & Customer Service Strategy & Analytics MORE
Keeping your current customers current is exponentially easier with a host of customer retention tools you can add to your arsenal. Naturally, keeping your current customers coming back for more is a much easier task than trying to convince new people to buy. MORE
Customer retention strategies are essential to your longterm success. Retaining customers is one of the best things you can do to increase revenue & profit. The post 7 Proven Customer Retention Strategies to Supercharge Your Ecommerce Business appeared first on A Better Lemonade Stand. Conversion Optimization Operations & Customer Service Strategy & Analytics MORE
This extreme personalization of the in-store beauty customer experience can be seemingly difficult to replicate across digital channels, where consumers are increasingly looking to be serviced to the same, if not a better, degree as they currently are in stores. MORE
Creating a great customer retention strategy is an uneasy yet crucial task for online businesses. One-time buyers and dormant customers have become a headache for most marketers: You have already spent a lot of money on customer acquisition, and now what? MORE
Why customer feedback should be core to informing new product lines. The Empowered Marketer Article Customer RetentionAs a Graduate Gemologist and fourth-generation jeweler, Olivia Landau has always had a passion for diamonds — they are a girl’s best friend after all. MORE
When you think about increasing your profit, your mind might immediately jump to increasing your conversion rate, or gaining more new customers. However, your most valuable customers are not the ones you convert tomorrow, but those you already converted yesterday. MORE
In order to continuously drive growth for your business, you must focus on building and maintaining authentic relationships with your customers. The post How to drive growth with ecommerce customer retention rate optimization appeared first on Conversion Rate Optimization (CRO) Blog. MORE
It takes more than acquisition alone to grow your business sustainably, and without the ability to engage and retain customers over time your business is bound to flatline. MORE
As seen through the eyes of someone who actually buys stuff online I have piled up 5 eCommerce Retention strategies to help guys/gals like you (eCommerce managers, that is) draw in and *keep* gals (and guys) like me. MORE
Each episode is an intriguing challenge involving an… The post Karl Gillis: Customer Retention Is The Most Important Thing Businesses Should Focus On appeared first on eCommerce Growth Blog. Welcome to Growth Interviews! MORE
For me, the Otter story started almost a year ago when I joined Valentin and Cristi Movila (eCommerce Director at Otter Shoes) in one of their initial talks about customer retention. MORE
They lose customers faster than they can win new ones.To frame it in technical terms, their churn rate is higher than their customer retention rate.Wait, but what is the churn rate? What is the customer retention rate? Do you know why 9 out of 10 startups fail? MORE
In the sense that we actually go outside and talk to our customers. While at Magento Live Europe 2018, Valentin realized it’s a good opportunity to validate his customer retention hypothesis with the eCommerce professionals onsite. MORE
I’m going to start this article with a bold statement: running a customer retention program is a good idea for your business. Reward Program Strategy MORE
Each episode is an intriguing challenge involving an insightful expert who reveals… The post Brian Green: Innovate around the experience and the customer journey as the speed of innovation is the speed of differentiation appeared first on eCommerce Growth Blog. MORE
Each episode is an intriguing challenge involving… The post Steen Rasmussen: Increasing Profits By Focusing On Customer Retention And Lifetime Value appeared first on eCommerce Growth Blog. Welcome to Growth Interviews! MORE
You can’t build a strong relationship with customers […]. The post Free webinar: The Step-by-Step Process to a High-Converting Customer Retention Program appeared first on Conversion Rate Optimization (CRO) Blog. Having a short adventure may seem fun at the beginning. MORE
Did you know that customers who stick with your brand over time will spend 67% more than new customers? While… Ecommerce Marketing customer retention MORE
Conversion Rate Optimization Customer experience Customer Retention Ecommerce Growth Growth Interviews CRO customer retention ecommerce growth machine learning MORE
Customer retention is the activity that a retailer performs in order to reduce customer churn and improve customer lifetime value produced. Editor’s Note: This post was originally published July 10, 2014 and was updated for accuracy and comprehensiveness on April 13, 2018. Commerce Tips MORE
As seen through the eyes of someone who actually buys stuff online I have piled up 5 eCommerce Retention strategies to help guys/gals like you (eCommerce managers, that is) draw in and *keep* gals (and guys) like me. MORE
Did you know that social responsibility is a huge priority for your customers? 91% of customers claim that brand behavior influences their purchase decisions , but what does that look like? What is social responsibility exactly, and how can it be used to keep customers coming back to your store? Reward Program Strategy MORE
Customer Retention Strategy Ecommerce Growth Growth Interviews customer retention digital marketing PPC small ecommerce businessWelcome to Growth Interviews! MORE
We spent the last couple of months trying to understand customer retention, how important this is for an eCommerce and the strategies used. We also looked at thought leaders and read papers and ebooks and articles talking about retention. MORE
Each episode is an intriguing challenge involving an… The post Gerry McGovern: Why E-commerce Businesses Should Stop Focusing on Potential Customers appeared first on eCommerce Growth Blog. Welcome to Growth Interviews! MORE
Customer Retention Related Topics GetElastic
DECEMBER 3, 2018
If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences.
Omnisend
SEPTEMBER 16, 2019
Creating a great customer retention strategy is an uneasy yet crucial task for online businesses. One-time buyers and dormant customers have become a headache for most marketers: You have already spent a lot of money on customer acquisition, and now what?
BigCommerce
NOVEMBER 9, 2018
Did you know that customers who stick with your brand over time will spend 67% more than new customers? While… Ecommerce Marketing customer retention
Omnisend
SEPTEMBER 16, 2019
Creating a great customer retention strategy is an uneasy yet crucial task for online businesses. One-time buyers and dormant customers have become a headache for most marketers: You have already spent a lot of money on customer acquisition, and now what?
Zaius
JANUARY 9, 2018
When in doubt, start with how you can drive new sales and increase revenue from repeat customers. This post features 4 key post-holiday marketing tactics that will help you increase sales from your current leads and customers!
Omniconvert
AUGUST 28, 2019
Each episode is an intriguing challenge involving… The post Tim Kilroy: Increasing Customer Retention and Lifetime Value by Following Up appeared first on eCommerce Growth Blog. Customer experience Customer Retention Customer Retention Strategy Ecommerce Growth Growth Interviews
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Omniconvert
JUNE 13, 2019
Each episode is an intriguing challenge involving… The post Steen Rasmussen: Increasing Profits By Focusing On Customer Retention And Lifetime Value appeared first on eCommerce Growth Blog. Welcome to Growth Interviews!
Omniconvert
JUNE 19, 2019
Each episode is an intriguing challenge involving an… The post Karl Gillis: Customer Retention Is The Most Important Thing Businesses Should Focus On appeared first on eCommerce Growth Blog. Welcome to Growth Interviews!
Bootstrapping Ecommerce
NOVEMBER 6, 2018
11 strategies you can use to improve customer retention! You’ll see why they work & services that can help you achieve customer retention for your business. The post 11 Customer Retention Tools for Exponential Growth appeared first on Bootstrapping Ecommerce. Conversion Optimization Operations & Customer Service Strategy & Analytics
Prisync
FEBRUARY 28, 2019
Keeping your current customers current is exponentially easier with a host of customer retention tools you can add to your arsenal. Naturally, keeping your current customers coming back for more is a much easier task than trying to convince new people to buy.
Omniconvert
NOVEMBER 10, 2018
We spent the last couple of months trying to understand customer retention, how important this is for an eCommerce and the strategies used. We also looked at thought leaders and read papers and ebooks and articles talking about retention.
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Omniconvert
OCTOBER 30, 2018
In the sense that we actually go outside and talk to our customers. While at Magento Live Europe 2018, Valentin realized it’s a good opportunity to validate his customer retention hypothesis with the eCommerce professionals onsite.
Smile.io
JULY 16, 2019
It takes more than acquisition alone to grow your business sustainably, and without the ability to engage and retain customers over time your business is bound to flatline.
Smile.io
JULY 23, 2019
No small business owner would ever say that they’re okay with losing their existing customers to a competitor, but their marketing budget suggests otherwise.
Omniconvert
SEPTEMBER 5, 2018
As seen through the eyes of someone who actually buys stuff online I have piled up 5 eCommerce Retention strategies to help guys/gals like you (eCommerce managers, that is) draw in and *keep* gals (and guys) like me.
Zaius
MARCH 1, 2018
. When it comes to ecommerce success metrics, customer retention is the only thing that matters to Dominic Coryell. Because the company is offering a new type of service to its customers, it can sometimes be challenging to convert new buyers. It’s Coryell’s job to make sure the company not only converts new customers, but keeps existing buyers coming back again and again. Nurtures new customers to encourage a purchase.
Omnisend
MAY 21, 2019
When you think about increasing your profit, your mind might immediately jump to increasing your conversion rate, or gaining more new customers. However, your most valuable customers are not the ones you convert tomorrow, but those you already converted yesterday.
Omniconvert
SEPTEMBER 28, 2017
In order to continuously drive growth for your business, you must focus on building and maintaining authentic relationships with your customers. The post How to drive growth with ecommerce customer retention rate optimization appeared first on Conversion Rate Optimization (CRO) Blog.
A Better Lemonade Stand
NOVEMBER 20, 2017
Customer retention strategies are essential to your longterm success. Retaining customers is one of the best things you can do to increase revenue & profit. The post 7 Proven Customer Retention Strategies to Supercharge Your Ecommerce Business appeared first on A Better Lemonade Stand. Conversion Optimization Operations & Customer Service Strategy & Analytics
Omniconvert
SEPTEMBER 5, 2018
As seen through the eyes of someone who actually buys stuff online I have piled up 5 eCommerce Retention strategies to help guys/gals like you (eCommerce managers, that is) draw in and *keep* gals (and guys) like me.
Demac Media
JULY 12, 2017
We talk a lot about omni-channel in this industry and often we focus on the front-end experiences our customers have since these are the most visual and tactile for us. What About Using Shipping For Customer Retention What about the back-end of every order?
CPC Strategy
AUGUST 20, 2018
We focus an enormous amount of resources on acquiring new customers. The post Why Customer Retention Matters (And How to Improve It) appeared first on Retail Performance Marketing Blog - CPC Strategy. Research shows as much as 80% of our marketing budget is spent on. Read More. Ecommerce
Smile.io
APRIL 13, 2018
Customer retention is the activity that a retailer performs in order to reduce customer churn and improve customer lifetime value produced. Editor’s Note: This post was originally published July 10, 2014 and was updated for accuracy and comprehensiveness on April 13, 2018. Commerce Tips
Groove
JANUARY 30, 2019
eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Retailers With Price-Sensitive Customers.
Kissmetrics
JUNE 15, 2017
Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. But before you can understand how to effectively retain customers, you first must understand why they leave.
Omniconvert
DECEMBER 7, 2017
You can’t build a strong relationship with customers […]. The post Free webinar: The Step-by-Step Process to a High-Converting Customer Retention Program appeared first on Conversion Rate Optimization (CRO) Blog. Having a short adventure may seem fun at the beginning.
Omniconvert
JUNE 26, 2019
Each episode is an intriguing challenge involving an… The post Gerry McGovern: Why E-commerce Businesses Should Stop Focusing on Potential Customers appeared first on eCommerce Growth Blog. Welcome to Growth Interviews!
Payoneer
FEBRUARY 22, 2019
However, research shows that retention is 5-25 times more expensive, making it less than ideal if looking to boost profit. While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. In this post, we will share the top three customer retention strategies for experienced eSellers looking to boost revenue from existing customers.
Payoneer
NOVEMBER 6, 2018
Online sellers should put at least as much effort into customer retention as you do into acquisition. A strong retention strategy pays big dividends in the long run for your business. The following is an overview of key strategies and tips to help you retain customers and optimize your profits. It is difficult to retain customers without asking them what they want and what they think about your business. Regularly post content that your customers find valuable.
Retail TouchPoints
AUGUST 30, 2019
This extreme personalization of the in-store beauty customer experience can be seemingly difficult to replicate across digital channels, where consumers are increasingly looking to be serviced to the same, if not a better, degree as they currently are in stores.
Omniconvert
JULY 9, 2019
Customer Retention Strategy Ecommerce Growth Growth Interviews customer retention digital marketing PPC small ecommerce businessWelcome to Growth Interviews!
Omniconvert
MAY 29, 2019
Conversion Rate Optimization Customer experience Customer Retention Ecommerce Growth Growth Interviews CRO customer retention ecommerce growth machine learning
Smile.io
NOVEMBER 16, 2017
Did you know that social responsibility is a huge priority for your customers? 91% of customers claim that brand behavior influences their purchase decisions , but what does that look like? What is social responsibility exactly, and how can it be used to keep customers coming back to your store? Reward Program Strategy
Smile.io
AUGUST 31, 2017
I’m going to start this article with a bold statement: running a customer retention program is a good idea for your business. Reward Program Strategy
Omniconvert
MAY 15, 2019
This is possibly one of the biggest questions all marketers have asked themselves at least once: what is a customer’s reason for buying? What, however, do you do with all this information and more specifically,… The post Dennis Yu: Why Do Customers Buy?
Omniconvert
OCTOBER 14, 2019
They lose customers faster than they can win new ones.To frame it in technical terms, their churn rate is higher than their customer retention rate.Wait, but what is the churn rate? What is the customer retention rate? Do you know why 9 out of 10 startups fail?
Omniconvert
SEPTEMBER 26, 2019
Each episode is an intriguing challenge involving an insightful expert who reveals… The post Brian Green: Innovate around the experience and the customer journey as the speed of innovation is the speed of differentiation appeared first on eCommerce Growth Blog.
Zaius
JULY 17, 2019
Why customer feedback should be core to informing new product lines. The Empowered Marketer Article Customer RetentionAs a Graduate Gemologist and fourth-generation jeweler, Olivia Landau has always had a passion for diamonds — they are a girl’s best friend after all.
Omniconvert
SEPTEMBER 19, 2019
Each episode is an intriguing challenge involving an… The post Jeffrey Eisenberg: Conversion rate optimization means giving the customers what they want appeared first on eCommerce Growth Blog. Welcome to Growth Interviews!
Omniconvert
SEPTEMBER 12, 2019
Conversion Rate Optimization Customer experience Customer Retention Customer Retention Strategy Ecommerce Growth Growth InterviewsWelcome to Growth Interviews!
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