Retail TouchPoints

JUNE 10, 2025

Walmart has introduced Sparky, a smiley-faced generative AI-powered assistant capable of synthesizing reviews and offering mobile app users occasion-based recommendations. The “Ask Sparky” button in the Walmart app can offer insights to prepare for virtually any occasion.

Mobile 147

Mobile PayPal Payment Services Books 147

FastSpring

JANUARY 9, 2025

In this episode of Growth Stage, we interview gaming D2C and creator marketing expert Justin Sacks of Nexus about his thoughts on: What winning strategies AAA and AA publishers use for D2C in mobile. Why these strategies actually can result in >50% revenue coming from D2C. David Vogelpohl (FastSpring) (05:45) Excellent.

Payments 165

Payments Games Mobile Merchant Services 165

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. RTP: Tractor Supply won a Brand Experience Award this year for the enhancements it has made to the branded mobile app.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

FastSpring

OCTOBER 23, 2024

Market options have been opening up for both publishers and players in the mobile games industry thanks to shifting laws and regulations around the world. Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. More details on those below.)

Merchant Services 148

Merchant Services Payments Payment Services Games 148

Retail TouchPoints

DECEMBER 4, 2024

Walmart has debuted a pilot program with Aira , a mobile app that connects blind and low vision customers with a sighted interpreter who can describe products, labels and prices in real time. In both the U.S. Walmart also has expanded its adaptive product lines.

Customer 279

Customer Mobile Information Retail 279

Groove

DECEMBER 11, 2024

Just make sure they are mobile-friendly and non-intrusive to stay on Googles good side. Neglecting Mobile Responsiveness: The majority of people now browse the web using smartphones, so you'll want to emphasize mobile-first email capture strategies. We also recommend keeping pop-up form fields to a minimum.

eCommerce 326

eCommerce Social Media White Paper Seminar 326

Retail TouchPoints

DECEMBER 2, 2024

Online Shopping Continues its Shift Toward Mobile Consumers also continued to shift their online shopping to mobile devices, a trend that has been steadily growing for the past several years. “And now they have 64% more customers they can target with this goal in mind.” Salesforce reported that AI and AI agents drove $14.1

Merchant Services 279

Merchant Services Apparel Jewelry Mobile 279

Groove

JANUARY 13, 2025

Omnichannel Integration Omnichannel integration ensures a seamless experience across all touchpoints, blending online and offline interactions: Unified Catalogs : Customers who access products through physical locations, mobile apps, and websites see consistent product details and pricing.

eCommerce Platforms 392

eCommerce Platforms B2B Payment Services eCommerce 392

Retail TouchPoints

NOVEMBER 13, 2024

and Canada (excluding Quebec) can now use the café chain’s popular mobile app to order on-demand delivery via DoorDash , as well as ordering directly in the DoorDash app. Starbucks customers in the U.S.

Mobile 162

Mobile Merchant Services Customer Management 162

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Mobile wallets provide the convenience shoppers have come to expect. Reducing friction provides convenience, increases conversion and lowers cart abandonment rates.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Groove

DECEMBER 12, 2024

Incorporating the major SEO trends of 2024including mobile-first indexing (and ensuring that your site benefits from mobile-first SEO), working to appeal to Googles experience, expertise, authoritativeness, and trustworthiness (E-E-A-T) framework, and prioritizing Core Web Vitalscan help set you up for success in your eCommerce business.

BigCommerce 290

BigCommerce SEO Mobile Improvements 290

Retail TouchPoints

NOVEMBER 1, 2024

Balancing Mobile and In-Person Orders In addition to cutting down what Niccol termed “our overly complex menu,” he promised that Starbucks would do a better job serving both mobile orders and in-person customers. Today more than 30% of transactions are driven by mobile orders,” he noted. “At

Mobile 277

Mobile Improvements Customer Experience Customer 277

Groove

OCTOBER 11, 2024

These services help eCommerce businesses complete the online and mobile sales that drive success. Recent news reports highlight these important trends: Cryptocurrency payments Mobile wallets Enhanced fraud protection As these trends become more mainstream, retail organizations may notice an increasing demand for new payment options.

Merchant Services 365

Merchant Services Payment Services Payments eCommerce 365

Retail TouchPoints

APRIL 1, 2025

Since a soft launch in mid-February 2025, the new app has generated revenue that exceeded initial development costs, underscoring the importance of mobile as a key touch point. Boardriders had previously partnered with NewStore to launch the Roxy Club App in 2021.

Mobile 147

Mobile Marketing Customer Customer Experience 147

Retail TouchPoints

JANUARY 15, 2025

Introducing Tap on Mobile Devices A new way European merchants are enhancing resilience is by adding a secure Tap on Mobile SoftPOS payment app to tablets and smartphones already deployed in-store.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

DECEMBER 27, 2024

With Gen Zs preference for mobile shopping, optimizing websites and apps for mobile users is critical. Our deepest, most nuanced insights around this generation come courtesy of our mobile-first, conversational research technology.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

DECEMBER 5, 2024

For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. Ability to sell even when offline Want to REALLY stress out your employees and frustrate your customers?

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

NOVEMBER 22, 2024

Chewy and nonprofit robotics hub MassRobotics have created the CHAMP (Chewy Autonomous Mobile Picking) Challeng e, offering $30,000 and the potential to work with Chewy going forward to the winning robotics manufacturer.

Improvements 289

Improvements Fulfillment Operations Mobile 289

Retail TouchPoints

JUNE 10, 2025

is moving from Aptos’ Windows-based POS system to Aptos ONE , which is a mobile-first application. As a cloud-native, mobile-first solution, Aptos ONE makes it easy to conduct selling activities just about anywhere. Buckling up with Aptos ONE The Buckle, Inc.

POS 257

POS Mobile Technology Information 257

Retail TouchPoints

JULY 10, 2025

Mobile-First Payments are the New Standard For Gen Alpha, paying with cash or even using a plastic card may soon feel as dated as writing a cheque. Mobile and digital wallets, such as Apple Pay, Google Pay and Samsung Pay, are not simply convenient, they are expected. So what should retailers consider?

Merchant Services 165

Merchant Services Payment Services Payments Digital Currency 165

Retail TouchPoints

NOVEMBER 12, 2024

Three standout examples demonstrate the versatility and potential of this technology: Ikea tackles the challenge of checking out large furniture items with a QR-based mobile checkout option. Link QR codes to personalized mobile magazines showcasing your holiday collection, or develop QR-based in-store games that offer exclusive discounts.

Gifts 276

Gifts Magazine Information Social Media 276

Retail TouchPoints

JANUARY 14, 2025

Although Buckle has been using Aptos software since 2018, the team decided to move from its Windows-based POS system to Aptos ONEs mobile-first application in order to further evolve its tech stack and better meet guest expectations.

POS 278

POS Apparel Accessories Mobile 278

Retail TouchPoints

DECEMBER 18, 2024

They said they wouldn’t have been able to get through [the back-to-school rush] if they hadn’t had the mobile devices. The feedback we heard from the team members in the stores has been phenomenal, Neighbour said. Being able to take the devices to the customers, wherever they are, was a big one.

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Retail TouchPoints

OCTOBER 24, 2024

TikTok users can click the Shop tab to see refurbished products such as tablets, mobile phones and laptops being sold by approved TikTok sellers. TikTok Shop has expanded the refurbished electronics product category to U.S. consumers after a UK launch in September 2023.

Electronics 259

Electronics Mobile Consumer Other 259

Groove

JANUARY 26, 2025

Neglecting Mobile Optimization Mobile users make up a significant portion of online shoppers, yet many eCommerce sites overlook mobile performance. Poor mobile optimization can have negative effects on bounce rates, rankings, and the user experienceall of which impact website authority.

eCommerce 275

eCommerce SEO Mobile Blog 275

Groove

MARCH 2, 2025

With advancements in AI-driven email marketing , dynamic personalization, and mobile-first design, businesses must continuously refine their email strategies to remain relevant. With the rise of mobile internet devices, vertical layouts are preferred over horizontal designs, which can introduce readability and formatting issues.

eCommerce 237

eCommerce Mobile Marketing Improvements 237

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. On average, nearly 20% of annual retail sales happen in November and December, and the impact of a breach can be disruptive to the business and brand.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

OCTOBER 11, 2024

Available via a new mobile app, Save A Lot Rewards offers shoppers points called “dots” that can be redeemed for rewards and free products. Grocery chain Save A Lot has debuted its first-ever loyalty program — Save A Lot Rewards.

Mobile 264

Mobile Operations Improvements Technology 264

Retail TouchPoints

JULY 4, 2025

A cart may begin on mobile, continue on desktop and finish in-store. Closing the Gap Retailers looking to close the gap should prioritize a few core areas: real-time cart orchestration, mobile-first design, post-purchase order control and inventory-aware checkout. In many cases, they don’t.

Payments 147

Payments Customer Loyalty Payment Services Customer 147

Retail TouchPoints

OCTOBER 28, 2024

As a customer and lover of Ebay myself I saw firsthand how their homepage, mobile app and shopper experience transformed immensely in a relatively short period of time and I know much of this was due to Bradford.” Hyman shared her strategic plans for Rent the Runway earlier this month.

Mobile 283

Mobile Retail Customer 283

Retail TouchPoints

JANUARY 13, 2025

Walmart also is in the process of implementing a shopping assistant, which essentially takes your best and most knowledgeable associates and replicating that 24 x 7, at scale, and on the ecommerce site and mobile site, Martin said.

Supplies 290

Supplies Social Media Improvements Operations 290

Retail TouchPoints

JANUARY 15, 2025

Digital channels will be refreshed through January, starting with Walmart.com and the Walmart mobile app, followed by all marketing campaign assets and the official Walmart corporate site. The new branding was rolled out in Walmarts Store 4108 in Springdale, Ark.,

Channel 279

Channel Mobile Customer Marketing 279

Retail TouchPoints

NOVEMBER 19, 2024

Earlier this month Starbucks added a DoorDash delivery option to its mobile app, and in October 2024 DoorDash expanded its delivery offerings with Wegmans and other regional grocery favorites. Like its competitors Uber Eats and Grubhub , DoorDash has been expanding its retailer portfolio and service offerings.

Merchant Services 276

Merchant Services Gifts Payment Services Electronics 276

Retail TouchPoints

MARCH 3, 2025

These groups often infiltrate endpoint devices, including point-of-sale (POS) systems, employee laptops and mobile devices used for customer service. Ransomware groups like Play and LockBit have established themselves as significant threats, with Trustwaves research revealing that ransomware attacks targeting U.S.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

DECEMBER 11, 2024

Imagine the complexity of retail operations spanning multiple countries and channels including brick-and-mortar, mobile, marketplace and social media, with a vast and ever-changing product range.

Retail 274

Retail Point of Sale Gifts Toys 274