Minelli speeds up shift towards digital retailing with Cegid's unified commerce platform

Retail Technology Review

Retail software vendor, Cegid, has signed a new deal to completely overhaul the IT systems at French footwear retailer, Minelli, in a bid to streamline the business and improve the shopping experience for customers. Internet Retailing Retail Supply Chain

Go Instore, HP and Currys PC World join forces to drive growth in online revenue for HP products

Retail Technology Review

Go Instore, provider of immersive omnichannel retail experiences for personalised ecommerce, has announced the success HP inc has had in providing human-led digital user experiences for their retail partners’ online customers. Internet Retailing Retail Supply Chain

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Plobal joins Shopify Plus Technology Partner Program to help ecommerce merchants grow mobile revenue

Retail Technology Review

As mobile becomes the default shopping device, Plobal gets on board the Shopify Plus Technology Partner Program to help high-volume merchants increase mobile revenues by engaging their most loyal customers. Internet Retailing Mobile Computers

Talend cloud enables PointsBet to ensure compliance and reliability amid rapid international expansion

Retail Technology Review

Talend, the cloud data integration solutions provider, has announced that PointsBet, an online bookmaker from Australia offering both traditional fixed odds markets as well as PointsBetting, is using Talend Cloud and Microsoft Azure to deliver a differentiated mobile betting experience to just under 100,000 customers worldwide and support its international expansion.

Retain Valuable Customers with Loyalty

Learn how to effectively retain your most valuable and profitable customers. Download Annex Cloud's 2020 Customer Retention white paper.

Achieving retail?s Holy Grail: A 360-degree customer view

Retail Technology Review

The UK retail sector is unforgiving. High street sales recently suffered their biggest drop in 20 years, while online sales growth was forecast to decline to single digits for the first time this year. Critical Issues Retail Supply Chain Internet Retailing

Customer Experience in eCommerce eBook

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The post Customer Experience in eCommerce eBook appeared first on ECOMMERCE GROWTH Blog. Imagine this situation ?? You become the client of your own shop. If you receive a question like “On a.

Customer retention tools

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Customer retention is a subject near and dear to our hearts – that’s why you’ll find several articles on our. The post Customer retention tools appeared first on ECOMMERCE GROWTH Blog.

The Psychology Behind Customer Loyalty

Zaius

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. Understanding customer psychology. Treat your loyal customers like royalty .

What is customer-centric e-commerce?

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Customer-centric e-commerce, as the name suggests, is a strategy that starts and finishes with one goal in mind: excellent customer. The post What is customer-centric e-commerce? Customer Experience Customer Value Optimization eCommerce Growth

How Customer Service Data Can Improve Customer Loyalty

Zaius

The more you have, the better you know your customers, and the more relevant you can make your campaigns. Even if you’re lucky enough to have detailed analytics into customer lifetime value and repeat purchase rate, you still don’t have the whole picture. Customer support benefits too.

Point Line Trend on… Customer Relationship Health.

Zaius

With so much focus on engagement metrics like clicks and opens, we often overlook the most important subject to measure — the customer. Understanding which customers are engaging with you, and those that are not, provides the basis for your segmentation, spend, and maybe most importantly provides a clear view into how healthy your customer relationships are. And, check out LoyaltyLion’s customer retention scoresheet to see just how well you’re engaging your customers.

How Customer Affinities Power Personalized Campaigns

Zaius

Customers can be a mystery at times. Why did one ecommerce customer buy ten pairs of sandals in a month? And why does another loyal customer only ever buy products from one specific line and nothing else? You don’t always have to understand why exactly your customers make the choices they do — you just have to know that they are doing it and use that data to your advantage to drive customer loyalty. How to discover customers’ affinities.

Customer acquisition vs. customer retention

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Today we’re tackling an age-old debate in the marketing industry: what is more important – customer acquisition or customer retention? The post Customer acquisition vs. customer retention appeared first on ECOMMERCE GROWTH Blog. Customer experience buyer journey customer acquisition customer engagement customer experience strategy customer lifetime value customer retention

What is customer attrition

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What is the customer attrition? Holding on to your customers and managing their customer experiences are the smartest, safest, and. The post What is customer attrition appeared first on ECOMMERCE GROWTH Blog. Customer Retention customer attrition customer attrition rate customer churn customer loyalty customer relationship customer retention customer satisfaction customer service

Who Exactly is Your Ideal Ecommerce Customer?

Zaius

Is your ideal customer: A. A 20-year-old college student who loves football and wants a custom-printed t-shirt with their team’s fight song? You have to specifically target your ideal customers, and to do that, you must really understand your top buyers. What makes them happy customers? Don’t be afraid to get specific and really dig into your customer profile so you can better target your ideal customers and find who really wants to buy from your brand.

Why Ecommerce Brands Need Customer Lifecycle Automation

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It’s an immediate concern for any of our clients, regardless of their product or provided service, location, competition or size: understanding their customers. With virtually no exceptions, we see successful clients prioritize customer understanding by identifying consumers, segmenting into lifecycle stages and offering appropriate brand touchpoints. Identifying change: Where 99% of customer lifecycle tracking falls short. Our clients’ customers will change.

Stop customer turnover and implement customer retention

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You have certainly heard it before: it’s more expensive to get a new customer than to retain an existing one. The post Stop customer turnover and implement customer retention appeared first on ECOMMERCE GROWTH Blog. Guest Posts customer churn customer experience customer loyalty customer retention customer satisfaction customer turnover NPS

Customer lifecycle management

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Today’s article is all about customer lifecycle management – we’re looking into the definition, its importance and everything we need. The post Customer lifecycle management appeared first on ECOMMERCE GROWTH Blog. Customer Retention customer behavior customer lifecycle management customer lifetime value customer loyalty customer research customer retention strategy

eCommerce Customer Experience: The Ultimate Guide

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What is eCommerce customer experience? Regardless of the field and channel, customer experience comes down to the way a customer. The post eCommerce Customer Experience: The Ultimate Guide appeared first on ECOMMERCE GROWTH Blog.

Why and how to improve your customer lifetime value (Bonus: Identify your VIP customers)

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The post Why and how to improve your customer lifetime value (Bonus: Identify your VIP customers) appeared first on ECOMMERCE GROWTH Blog. Guest Posts customer experience customer lifetime value customer retention strategy customer satisfaction VIP customers

Bad Customer Service Examples: 50 Things Retail Employees Shouldn't Do

Retail Doc

Excellent retail customer service is dependent on your sales associates. Likewise, a bad experience is dependent on poor customer service in your retail store. Retail Sales Customer Service retail customer service, bad customer service examples

Customer retention strategy

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The ideal customers of a brand or company aren’t the ones who buy your product or use your service just. The post Customer retention strategy appeared first on ECOMMERCE GROWTH Blog.

Customize Every Pixel: Custom Checkouts Now Available on BigCommerce

BigCommerce

The Checkout SDK is intended for partners, developers and brands who want to build a custom checkout front-end experience. It allows for developers to create their own UI to move a customer through the checkout process. The SDK handles all the heavy-lifting such as: Customer login.

6 Excellent Customer Retention Examples From Brands To Learn

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Is acquiring new customers better than retaining existing ones? The post 6 Excellent Customer Retention Examples From Brands To Learn appeared first on ECOMMERCE GROWTH Blog. Customer Retention Customer Value Optimization Guest Posts

Will Conversion Rate Optimization become a part of Customer Journey Optimization? 28 Digital Marketing Experts answer.

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The post Will Conversion Rate Optimization become a part of Customer Journey Optimization? Many companies have seen CRO as the silver bullet to generate more revenue overnight. Few companies understand that CRO comes.

What is customer retention?

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Customer retention defines a company’s ability to retain customers over a given period of time and is measured through the. The post What is customer retention?

How Customer Feedback Can Improve Your Ecommerce Business

BigCommerce

Do you know what the last customer who bought something from your ecommerce store thought about the product they received? … Ecommerce Marketing customer retention

Map Your Ecommerce Marketing to the Customer Lifecycle

Zaius

First, an anonymous user browses your site, then makes a purchase, then another, and slowly but surely becomes a loyal customer. This is the customer lifecycle, and understanding the ins and outs of this ever-changing process is the key to effective B2C marketing. If your customer lifecycle today only has two steps — not-a-customer and customer— you’re thinking about your ecommerce marketing far too simply. Outline Your Customer Lifecycle.

12 companies with great customer experience

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Why customer experience matters Good customer experience is a given these days. Exceptional customer experience is the best competitive advantage. The post 12 companies with great customer experience appeared first on ECOMMERCE GROWTH Blog.

Customer Retention for eCommerce

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We’ve already talked in great detail about customer retention in our previous articles, so today we’re focusing on one niche. The post Customer Retention for eCommerce appeared first on ECOMMERCE GROWTH Blog.

12 Tips for Customer Retention During COVID-19

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The customer is the king! The post 12 Tips for Customer Retention During COVID-19 appeared first on ECOMMERCE GROWTH Blog. Customer Retention Customer Value Optimization Guest PostsIt is the most important ingredient that makes any business a success or a failure.

How APAC Retailers Can Elevate The Customer Experience

Retail TouchPoints

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. As a result, consumers are expecting customized products marketed with relevance via their preferred medium. APAC customer experience customer journey

From customer data to actionable insights: how to find out where you’re losing customers

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If you own an online store with a large customer database, and you’re actively collecting customer data, you’re probably in. The post From customer data to actionable insights: how to find out where you’re losing customers appeared first on ECOMMERCE GROWTH Blog. Customer Retention Customer Retention Strategy Customer Value Optimization Retention Rate Optimization Uncategorized

Reinventing Retail Customer Engagement

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Customer engagement has always been crucial to retail. But what defines customer engagement today versus even ten years ago has changed dramatically. The post Reinventing Retail Customer Engagement appeared first on Zmags.

How to improve customer retention

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The post How to improve customer retention appeared first on ECOMMERCE GROWTH Blog. Customer Retention customer experience customer insights customer journey customer retention program customer retention tactics loyalty program

What is Digital Customer Experience?

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Customer Experience vs. Digital Customer Experience In a previous article, we talked about customer experience in general and the effects. The post What is Digital Customer Experience?