Retail Technology Review

JUNE 1, 3100

That’s according to new research released by Pollinate, the global software business that partners with banks to help them deepen and extend relationships with their business customers, in which over 4,500 consumers were surveyed across the UK, US, Australia, and Brazil. Over half of consumers globally (53%) believe it is more important to shop with local businesses now than it was before the pandemic.

Banking 70

Banking Customer Consumer Internet Retail 70

Retail Technology Review

APRIL 27, 9094

OnBuy.com continues its growth and expansion with the appointment of Aron Cody-Boutcher as Chief Marketing Officer. Internet Retailing Retail Supply Chain

Marketing 76

Marketing Customer eCommerce Internet Retail 76

Retail Technology Review

FEBRUARY 15, 5187

But much less often do they understand the true potential of their outer and additional elements in driving brand engagement, increasing loyalty and enhancing the overall customer experience – and it’s by doing the latter, you can really make consumers fall in love with not only your products, but your brand and business too. More and more, brands are beginning to see the value of their packaging in influencing consumers’ purchasing decisions.

Consumer 112

Consumer Customer Experience Customer Internet Retail 112

Retail Technology Review

JANUARY 1, 3387

the clothing brand created following technical, functional and high-performance standards, has chosen global e-commerce platform provider Kooomo to launch its showcase website specifically designed for its growing B2B customer base. Blauer H.T., Internet Retailing Retail Supply Chain

B2B 70

B2B Customer Internet Retail Supplies 70

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

Responding to online negative feedback can be challenging. What should you say? What should you not say? Should you even respond? In today's, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience.

Customer Experience

Retail Technology Review

NOVEMBER 26, 8560

By Ed Smith, freelance writer Branded packaging may seem like a minor detail when it comes to ecommerce, but you might be surprised at just how effective it can be and how it could help your business to thrive over the competition. Critical Issues Internet Retailing

eCommerce 76

eCommerce Customer Internet Retail 76

Retail Technology Review

NOVEMBER 3, 2126

By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience. The concept of merchandising is based on guiding prospective customers through the buyer’s journey and presenting them with the right products, at the right time and place, in the right quantity, and with the best prices.

Presentation 70

Presentation Customer Experience Management Customer 70

Retail Technology Review

NOVEMBER 3, 7400

Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m.

Customer Data 70

Customer Data Omnichannel Customer Marketing 70

Retail Technology Review

SEPTEMBER 30, 6620

Retail software vendor, Cegid, has signed a new deal to completely overhaul the IT systems at French footwear retailer, Minelli, in a bid to streamline the business and improve the shopping experience for customers. Internet Retailing Retail Supply Chain

Improvements 76

Improvements Customer Internet Retail Supplies 76

Retail Technology Review

MARCH 26, 8600

Go Instore, provider of immersive omnichannel retail experiences for personalised ecommerce, has announced the success HP inc has had in providing human-led digital user experiences for their retail partners’ online customers. Internet Retailing Retail Supply Chain

Omnichannel 118

Omnichannel eCommerce Customer Internet Retail 118

Speaker: John Cutler, Product Evangelist and Coach at Amplitude

In a post-COVID world, online retailers are forced to reevaluate their position and address the challenge of adopting new customer experiences. Even brick and mortar businesses are integrating more digital approaches to CX -- testing out loyalty programs and subscription-based models. Join John Cutler, Product Evangelist and Coach at Amplitude, for this enlightening discussion on the current state of the ecommerce landscape.

Online Retail

Retail Technology Review

MARCH 12, 3500

As mobile becomes the default shopping device, Plobal gets on board the Shopify Plus Technology Partner Program to help high-volume merchants increase mobile revenues by engaging their most loyal customers. Internet Retailing Mobile Computers

Mobile 118

Mobile Technology Shopify Customer 118

Retail Technology Review

FEBRUARY 19, 9100

Talend, the cloud data integration solutions provider, has announced that PointsBet, an online bookmaker from Australia offering both traditional fixed odds markets as well as PointsBetting, is using Talend Cloud and Microsoft Azure to deliver a differentiated mobile betting experience to just under 100,000 customers worldwide and support its international expansion.

Mobile 81

Mobile Marketing Customer Internet Retail 81

Retail Technology Review

DECEMBER 11, 3300

The UK retail sector is unforgiving. High street sales recently suffered their biggest drop in 20 years, while online sales growth was forecast to decline to single digits for the first time this year. Critical Issues Retail Supply Chain Internet Retailing

Customer 76

Customer Internet Retail Supplies 76

Zaius

FEBRUARY 23, 2021

Customer-Obsessed. Customer Experience. Customer-centric. We all talk about putting our customer first. But, when it comes to measuring performance, we act more like customer-later. Well, it is time to let the customer value secret out. Know Your Customer.

Customer 195

Customer Events Customer Experience Channel 195

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Zaius

MARCH 1, 2021

Marketers who are data-driven and thought leaders pay close attention to their most active customers. The first place you’ll want to start is your brand value, which is simply the sum of your customer relationships. Nurturing Active Customers.

Customer 195

Customer Recommendation Marketing eCommerce 195

Retail Touch

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. Forrester reported that more than 97% of organizations have challenges understanding a customer’s intent. Support agents have context to customer sentiment and can be one step ahead of the game.

Customer Experience 96

Customer Experience Customer Channel Omnichannel 96

Kibo

FEBRUARY 19, 2021

In an attention-starved world, customer engagement is crucial to commerce success. In turn, they realize benefits throughout the customer lifecycle. An effective engagement strategy helps customer acquisition efforts. Customer Engagement Metrics.

Customer 99

Customer Live Chat Social Media Outdoor 99

BigCommerce

JUNE 24, 2020

Do you know what the last customer who bought something from your ecommerce store thought about the product they received? … Ecommerce Marketing customer retention

Improvements 380

Improvements Customer eCommerce Customer Retention 380

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

Customer

Zaius

AUGUST 14, 2018

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. By looking deeper into the psychology behind customer loyalty programs, a clearer picture of how brands should be incentivizing customers comes into focus. . Once you’re armed with a foundational knowledge of what makes your customers tick, it’s easier to understand and empathize with them.

Customer Loyalty 228

Customer Loyalty Customer Gifts Social Media 228

Zaius

DECEMBER 19, 2017

Is your ideal customer: A. A 20-year-old college student who loves football and wants a custom-printed t-shirt with their team’s fight song? You have to specifically target your ideal customers, and to do that, you must really understand your top buyers. What makes them happy customers? Don’t be afraid to get specific and really dig into your customer profile so you can better target your ideal customers and find who really wants to buy from your brand.

Customer 300

Customer eCommerce Customer Loyalty B2C 300

Zaius

JUNE 13, 2019

Customers can be a mystery at times. Why did one ecommerce customer buy ten pairs of sandals in a month? And why does another loyal customer only ever buy products from one specific line and nothing else? You don’t always have to understand why exactly your customers make the choices they do — you just have to know that they are doing it and use that data to your advantage to drive customer loyalty. How to discover customers’ affinities.

Customer 230

Customer Outdoor B2C Apparel 230

BigCommerce

APRIL 28, 2021

Customer expectations have never been higher… Ecommerce Security fraud partner security trendsEcommerce is a rapidly growing industry with many exciting innovations happening all the time.

Customer 282

Customer eCommerce 282

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Zaius

AUGUST 6, 2020

With so much focus on engagement metrics like clicks and opens, we often overlook the most important subject to measure — the customer. And, check out LoyaltyLion’s customer retention scoresheet to see just how well you’re engaging your customers.

Customer 195

Customer Customer Retention Blog 195

BigCommerce

MAY 26, 2021

In 1982, Late Night with David Letterman premiered. Sci-fi classic ET was released. Doctors performed the first implant of an… Omnichannel Strategies

Omnichannel 326

Omnichannel Customer 326

Zaius

JUNE 24, 2020

It’s an immediate concern for any of our clients, regardless of their product or provided service, location, competition or size: understanding their customers. Identifying change: Where 99% of customer lifecycle tracking falls short. Our clients’ customers will change.

Customer 195

Customer eCommerce Customer Data Subscription 195

Zaius

AUGUST 28, 2018

The more you have, the better you know your customers, and the more relevant you can make your campaigns. Even if you’re lucky enough to have detailed analytics into customer lifetime value and repeat purchase rate, you still don’t have the whole picture. One area that marketers have typically not had access to is customer support data. Even better, you can improve loyalty and transform the customer experience in unexpected ways. Know when NOT to contact customers.

Customer Loyalty 190

Customer Loyalty Improvements Customer Social Media 190

Speaker: Phil Irvine, VP & Director of Audience Intelligence

This session will dive into how organizations can still leverage historical customer and product data but need to also think about how to augment development of strategies with marketing research and other shopper signals to efficient drive e-Commerce growth. Join Phil Irvine, VP & Director of Audience Intelligence, for this in-depth discussion of the current e-commerce landscape. Whether concerned about data privacy and data management, or curious about how businesses can rethink approaches to designing shopping experiences, the answers are here.

Other

Retail Touch

AUGUST 31, 2021

Walgreens Boots Alliance (WBA) has made a series of new executive appointments that include the creation of the role of Chief Customer Officer for Walgreens , responsible for the customer experience across all consumer touch points.

Customer 87

Customer Operations Mobile Channel 87

Rishi Rawat

FEBRUARY 5, 2018

Nice animated graphic by McKinsey to describe customer journey: Key takeaway: More than half of customers- 58 percent – change brands from one purchase cycle to the next. This means, as marketers, we have plenty of opportunities to acquire new customers. Article Thoughts

Customer 140

Customer Marketing Article 140

Omniconvert

MARCH 31, 2021

The biggest challenges Customer Support teams to encounter in the ecommerce industry and what you can do to make sure your company is consistently delivering your Value Proposition to all customers on a 24/7 basis. The post The Hidden Layers of Customer Experience.

Customer Experience 124

Customer Experience Customer eCommerce Blog 124

Zaius

SEPTEMBER 12, 2017

First, an anonymous user browses your site, then makes a purchase, then another, and slowly but surely becomes a loyal customer. This is the customer lifecycle, and understanding the ins and outs of this ever-changing process is the key to effective B2C marketing. If your customer lifecycle today only has two steps — not-a-customer and customer— you’re thinking about your ecommerce marketing far too simply. Outline Your Customer Lifecycle.

eCommerce Marketing 285

eCommerce Marketing Customer Marketing eCommerce 285

Speaker: Brent Werbeck, GetMoreReviews Co-Founder

Trying to figure out how to turn your happy customer’s comments into 5 star reviews may seem like a daunting task. From internal feedback to Google reviews, what is "really" the way to go? Join Brent Werbeck, Co-Founder of Get More Reviews, in this discussion of how to foster and grow your business's 5-star online reputation.

Customer

Ecommerce Guru

AUGUST 5, 2021

Companies that deliver excellent customer service do so on purpose by developing a customer service strategy. A strong customer service strategy is the cornerstone of a thriving service culture. Every organization’s business goals should include a Customer service strategy.

Customer 83

Customer Improvements Customer Experience Management 83