REPORT: Omnichannel Marketing is All Hype, No Execution


The experts all agree: omnichannel marketing is key to success in ecommerce. That’s why it’s so surprising that the majority of B2C marketers have yet to achieve a true omnichannel ecommerce experience. If you’re behind on your own omnichannel strategy, this should comfort you somewhat.

Omnichannel Retail: In-Store Experiences


When planning omnichannel strategy, it can be easy to think only within the confines of devices – desktop, mobile, tablet. But true omnichannel goes beyond devices, into brick-and-mortar stores. Here are three brands doing omnichannel retail.

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The 2017 Omnichannel Holiday Strategy Advantage


To succeed, omnichannel retailers and brands need to be true to their names and fully unify their selling channels. Omnichannel holiday strategy requires channels to work together. ” Having omnichannel capabilities that are subpar simply won’t cut it.

How Can You Win Back the Unengaged? Go Omnichannel!


Go Omnichannel! Email Marketing Omnichannel PartnersFor subscribers who just aren't listening anymore, a fresh message via a new channel may be just the change they're looking for. The post How Can You Win Back the Unengaged? appeared first on Bronto Blog.

Omnichannel Technologies Every Wireless Retailer Should Adopt


That's why wireless retailers who don't use omnichannel technologies are starting at a disadvantage when you decide it's time for a new phone. Omnichannel Interactive RetailChoosing a new cell phone can come with a lot of pressure; not only are they expensive, but with so many choices it can be hard to know if you're buying the right one.

The checkout is least satisfying part of the omnichannel shopping experience

Retail Technology Review

Poor payments experience at the checkout is the weak link in connected customers' omnichannel shopping experiences, causing retailers lost conversions and customer loyalty, a new report from KPS, a transformation agency, reveals

Introducing: Omnichannel Audience Sharing

Dynamic Yield

The post Introducing: Omnichannel Audience Sharing appeared first on Dynamic Yield. Product Web Personalization Audience Sharing Omnichannel Personalization

Omnichannel Solutions: What Is The Purpose Of A Store?


Omnichannel Solutions: What Is The Purpose Of A Store? Does the physical store even have a future role in omnichannel solutions? Omnichannel Solutions. The ideal omnichannel solution for retailers is to create a unified multi-channel strategy.

Omnichannel Convenience Vs. Unique Experience: How Can Retailers Find The Right Balance?

Retail TouchPoints

Omnichannel fulfillment initiatives appear to fit best for people who are either always on-the-go or are looking for a cheaper deal, but those spending most of their shopping time browsing online are still going to need that extra incentive to travel to the store to pick up their order.

Navigating Omnichannel Complexities: 3 Tips for Success


Navigating the omnichannel universe is a challenge for many retailers. This article explores strategies for building an omnichannel business that makes sense to the reader’s unique business. Take a moment to consider your omnichannel strategy.

The Case Of The Missing Omnichannel Strategy

Kibo Commerce

Omnichannel is the goal, but where do retailers stand? The post The Case Of The Missing Omnichannel Strategy appeared first on The Omni Channel As the industry starts […].

How Big Data Powers the Omnichannel Customer Experience


Let’s talk about big data (think Legos) and how you can use it to create a personalized omnichannel experience for your customers. The post How Big Data Powers the Omnichannel Customer Experience appeared first on Bronto Blog.

Why A Robust POS Ecosystem Can Enhance Your Omnichannel Experience


Omnichannel RetailBy integrating back-end and front-end processes into a centralized commerce platform, retailers are able to deliver a consistent customer experience. What it really comes down to is automation and consistency.

Creating a Mobile App For The Omnichannel Shopper


Speaking first from a more general, purely omnichannel standpoint, if marketers can’t stitch together what customers are doing on multiple devices, they won’t be able to deliver the kind of targeted messages that are critical to driving engagement.

3 Reasons Your CEO Wants an Omnichannel Approach


While you may understand the business critical nature of selling to your market with an omnichannel approach, your CEO and the rest of the C-suite may not be there yet. The sooner you can begin the omnichannel conversation with your CEO, the better.

The Commerce Marketer Podcast: The Future of Omnichannel


Blue Acorn’s Chris Guerra discusses the future of omnichannel, the most important types of personalization and how to deal with the behemoth that is Amazon. The post The Commerce Marketer Podcast: The Future of Omnichannel appeared first on Bronto Blog.

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Why omnichannel could be the high street's saviour

Retail Technology Review

By Dean Frew, CTO & SVP RFID Solutions at SML Group. Within the past decade, retailers have shifted their focus from physical stores to an "online only" strategy. This is in part due to rising costs of owning and operating physical stores, the higher profit margins for online retailers and also the technological advances that have led to consumers being able to purchase goods from any device

Omnichannel Retail Fulfillment: Are Working Mothers the Next Frontier?


Omnichannel Retail Fulfillment: Are Working Mothers the Next Frontier? When it comes to omnichannel retail fulfillment options, you can barely open a newsfeed without seeing a strategy suggestion about how to deal with Millennials and Gen Z.

Make Omnichannel A Cornerstone Of Your Digital Transformation – The Telco Angle

Forrester Omnichannel

Source: Forrester, "Make Omnichannel A Cornerstone Of Your Telecom Digital Transformation" Poor customer experiences remain the Achilles' heel of telcos' digital transformation efforts. This matters because omnichannel: Read more Categories: Customer Experience. omnichannel.

How to Re-Engage Your At-Risk Customers


Ideally, you should coordinate the Winback campaign across every channel, building a true omnichannel strategy for your brand. Consumer Behavior Lifecycle Omnichannel behavioral marketing customer centric omnichannelAre your customers at-risk?

How Overstock Used Omnichannel Segmentation to Acquire Higher-Value Shoppers


Lifecycle Lifetime Value Omnichannel Retention Segmentation customer acquisition customer data loyalty omnichannel ROI segmentation

Criteo reveals 2017’s most searched terms: The omnichannel opportunity

Retail Technology Review

Criteo S.A., the performance marketing technology company, has announced the top online retail searches conducted in the UK in 2017 as revealed at Criteo's Ecommerce Media Forum

New Research: Kibo Study Reveals Crucial Gaps In Omnichannel Experience

Kibo Commerce

There’s good news and bad news in Kibo’s latest survey of retailers’ omnichannel […]. The post New Research: Kibo Study Reveals Crucial Gaps In Omnichannel Experience appeared first on The Omni Channel

How Amazon and Independent Ecommerce Brands Grew Online Sales 18,233% in 20 Years [Infographic]


Ecommerce Integrations Omnichannel Amazon omnichannelEvery $10,000 invested at Amazon’s IPO in 1997 would today be worth $4.8 million. Even if you only had $1,000 to invest in 1997, today you’d have more than $626,000.

Introducing Forrester's Omnichannel Commerce Playbook

Forrester Omnichannel

Today we announce the launch of our brand new Omnichannel Commerce Playbook! In its many forms, omnichannel is quickly resetting customer expectations, and redefining what it means to deliver seamless, fully-integrated commerce across the enterprise. This playbook provides a structured framework to help eBusiness leaders strategically plan, launch, and maintain omnichannel capabilities and services. The Omnichannel Commerce Playbook will help you: 1. omnichannel.

Should Ecommerce Brands Require an Email to Start Shopping?


Best Practices Consumer Behavior Customer-Centricity customer centric customer lifetime value omnichannel personalization

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Announcing The Forrester Wave™: Omnichannel Order Management, Q3 2014

Forrester Omnichannel

But like the awkward kid at school, Omnichannel OMS systems have blossomed and turned into the must-have technology for almost every eBusiness leader. Trying to execute a transformative omnichannel strategy without an OMS is like going into battle with a wooden stick. omnichannel.

Web Push Best Practices


Best Practices Customer-Centricity Lifecycle Omnichannel Segmentation omnichannel personalization real-time marketing segmentation web push

Make the Transition From Brick-and-Mortar to Ecommerce with Ease


Invest in Omnichannel Marketing. With this combination of in-store and online, retailers must provide a true omnichannel experience for their customers. Omnichannel marketing enables you to control your message across all channels.

How 5 Online Businesses Already Increased Revenue Up to 96.44% – Just By Selling on eBay


Ecommerce Integrations Omnichannel Ebay omni-channel omnichannelFor online brands looking to expand into new markets, eBay is often overlooked in favor of Amazon or selling on Facebook.

Contact center outsourcers move strongly to omnichannel—brands’ attitudes need to catch up to that change

Forrester Omnichannel

omnichannel. Application Development bpm; crm; customer service; scrm; outsourcing; bpo contact center omnichannel outsourcingContact center outsourcers have gotten a bum rap. Customers frustrated with offshore accents, agents with no power to actually solve problems, and overly scripted interactions have complained, sometimes loudly, about the practice. Comedians have mocked offshore agents, often mercilessly.

Digital Store Technologies Take the Stage For Both Customer and Associate Experience.

Forrester eCommerce

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?

Office Depot Acquires CompuCom — Is The Third Time The Charm For Retail Diving Into IT Services?

Forrester eCommerce

channel partners distribution channels - ISVs OEMs & VARs mergers & acquisitions (M&As) omnichannel customer experience online retail partner & affiliate marketing retail channel IT Services M&AAs Yogi Berra said, “It’s déjà vu all over again.”

Get the Most Out of 2017


Lore shares how his team at Walmart trying out innovations like voice and VR and focusing on omnichannel marketing. Learn how this role can help create a seamless experience across channels for the consumer, with a true omnichannel marketing strategy.

When Ecommerce Personalization Goes Wrong


Best Practices Marketing Automation Omnichannel Segmentation customer centric omnichannel personalization segmentationAt this point, many buyers are used to the personalized ads that appear in emails, on Facebook, and elsewhere online.

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The Complete Omni-Channel Retail Report: What Brands Need to Know About Modern Consumer Shopping Habits


Get your free comprehensive omnichannel report now. Omnichannel means selling through as many avenues as possible, and one of the first steps of that strategy is setting up shop on a marketplace like Amazon, Walmart, or eBay to reach a broad amount of consumers. Ready to Do Omnichannel?

Instagram Shopping: The Future of Mobile Ecommerce + 19 Tips to Increase Conversions Now


Ecommerce Marketing Ecommerce News Omnichannel Instagram social commerce social mediaToday, Instagram announced it is expanding its Instagram Shopping initiative, and we’re excited to announce BigCommerce merchants will be among the first to have access to the feature.

Commerce of the Future: Channel-First Thinking


Marketing Strategy Omnichannel PartnersCompeting in commerce requires a certain level of agility. Are you prepared to go where the people are and build for the platform that courts their attention? The post Commerce of the Future: Channel-First Thinking appeared first on Bronto Blog.

Mobile Content Strategy: 3 Key Steps


Ecommerce Best Practices ecommerce website design mobile retail marketing omnichannel retailWhy Your Mobile Content Strategy Matters Retailers have only recently begun to give mobile ecommerce its due.

Omnichannel Retailing: How to Boost Your Customer Experience


The post Omnichannel Retailing: How to Boost Your Customer Experience appeared first on SheerID. Blog Posts Marketing customer experience customer service omnichannelIn nearly every aspect of our lives now, we demand.