Retail TouchPoints

MAY 26, 2023

During this Retail Innovation Conference & Expo sneak peek, Erica Vallecorsa sits down with Lindsay Mikos, Senior Director of Omnichannel Strategy & Programs at Walgreens.

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Profitero

MAY 13, 2024

Setting the stage for success through shopper understanding and omnichannel KPIs Omnichannel analytics is the key to providing a seamless and integrated customer experience across various channels.

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Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. The chainwide rollout is expected to be completed in Q1 2024.

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Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. The XI Platform leverages InMoment’s text analytics engine and deep learning AI to help users understand and respond to all the dynamics impacting the omnichannel business.

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Forrester eCommerce

NOVEMBER 24, 2019

We just published two retail benchmark reports for Singapore, assessing retailers’ omnichannel retail capabilities and digital store capabilities, respectively.

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Forrester eCommerce

MARCH 31, 2020

A truly omnichannel operation that spans the customer lifecycle will optimize revenue, […]. Customers believe they are engaging with one unified brand or organization, regardless of the device or touchpoints that they use.

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Retail TouchPoints

MARCH 23, 2023

Additionally, shoppers will have the opportunity to opt in for an enhanced omnichannel experience that will enable associates to know when they visit a store and plan accordingly. The retailer will tap into vast amounts of data in order to deliver relevant content to its customers at the right moments.

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Retail TouchPoints

NOVEMBER 13, 2023

Above all, a best-in-class omnichannel experience is paramount to obtaining and retaining customers ,” said Kelly Hallinan, SVP of Emerging Channels for Brooklinen in an interview with Retail TouchPoints. “ We want to meet our customers everywhere that they are, which means investing in our DTC website and also various other channels.”

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Retail TouchPoints

DECEMBER 4, 2023

We’re designing our supply chain network to strengthen our omnichannel experience and increase efficiencies and delivery speed to wherever our members decide to shop with us and receive their products,” said Joseph Godsey, SVP of Supply Chain at Sam’s Club in a statement. Hiring for both locations is already underway.

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Retail TouchPoints

MAY 24, 2022

These investments align with the company’s intentions to strengthen its omnichannel strategy and a three-year plan to invest $1.3 Omnichannel is at the heart of our strategy and customer proposition, where we want to provide a great customer experience and a seamless user journey,” said Carl Dawson, CIO of Asda in a statement.

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Retail TouchPoints

JUNE 13, 2022

has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. We are thrilled to be working with the Steve Madden team on their omnichannel journey,” said Anil Patel, CEO of HotWax Commerce in a statement. “We

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Salsify

FEBRUARY 27, 2024

Get to know Goldilocks shoppers and what their search for ‘just right’ omnichannel experiences looks like in the modern consumer buying journey.

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Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. So for us it’s really about getting the right products to her at the right time.”

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Retail TouchPoints

MAY 3, 2023

The off-price grocer also has been expanding its omnichannel options through a partnership with DoorDash launched in February 2023. Aldi considers its new stores to be part of this omnichannel push, as additional locations increase delivery coverage for its customers. both new markets for the grocer.

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Retail TouchPoints

MARCH 19, 2021

Casual apparel retailer Marine Layer has added features such as mobile checkout, endless aisle and ship-from-store as it seeks to offer a more seamless omnichannel experience across digital and physical channels. retail stores. “So So we made the decision last year to turn a very difficult year into an opportunity.

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Retail TouchPoints

APRIL 20, 2023

omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. Ikea will invest more than $2.2 billion in its U.S.

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BigCommerce

JANUARY 28, 2021

In October 2020, eMarketer increased their 2020 ecommerce retail sales forecast from 20% growth to 30%, making an omnichannel approach…

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Retail TouchPoints

DECEMBER 14, 2020

Omnichannel Means One Channel, Not Two Connected Channels. For many retailers, omnichannel is about enabling the in-store experience online and vice versa, letting shoppers freely switch channels during their journey. Experience Will Be Top of Mind in the Post-COVID Environment.

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ESW

JULY 18, 2024

Omnichannel shoppers use online and off-line channels to research products, make purchases and return items. To win and delight these shoppers, your brand needs to focus on making the entire customer journey seamless and efficient. Download the report to better understand what exactly modern consumers expect from brands like yours.

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Fabric Blog

SEPTEMBER 24, 2024

Enterprise grade digital commerce platform for omnichannel retailers to power the customer journey from Commerce to Order Management.

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Forrester eCommerce

DECEMBER 13, 2018

Watch the video below to learn how omnichannel and personalization tie together to generate a lasting impression for a consumer. Have questions on how you can better differentiate your brand through omnichannel and personalization? Schedule an inquiry to dive deeper.

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Retail TouchPoints

DECEMBER 14, 2020

To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Here’s how to implement an omnichannel strategy that makes customers feel valued, and enables your team to deliver on the savvy consumers’ increased demands for service. Take a Down-to-Earth Approach.

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UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

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Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app.

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Retail TouchPoints

JANUARY 11, 2023

It is our vision to create the industry’s most complete omnichannel retail media stack to support retailer evolution through retail media.

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Retail TouchPoints

AUGUST 2, 2023

“We acquire a majority interest in these Shopify direct businesses and then we plug them into our operating system and platform to continue to scale by really focusing on omnichannel growth and profitability,” explained Windrick. Whether you’re selling candles or blankets or rings, our bet is that 95% of that is actually the same.

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Profitero

JULY 18, 2024

A guide for brands to understand omnichannel analytics. How to leverage digital shelf analytics and retail media to drive brand growth strategies.

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Salsify

MARCH 9, 2023

This is omnichannel — and creating an omnichannel ecosystem is now critical to driving product and retail brand success. Customers want the ability to connect with brands whenever, wherever, and however they prefer.

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Retail TouchPoints

MARCH 3, 2023

Our initiatives to deliver our omnichannel retail model evolution, build customer relationships through membership, and remove cost and improve efficiency and effectiveness will allow us to deliver even more experiences no one else can and capitalize on the opportunities ahead of us.”

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Forrester eCommerce

JANUARY 22, 2019

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

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