Forrester eCommerce

MARCH 22, 2018

The 1,000-plus partners who packed the MGM Grand Arena heard some great messaging around simplified programs, reduced contractual requirements, and a direct sales team who was finally getting channel religion delivered through its paychecks. channel partners distribution channels - ISVs OEMs & VARs partner & affiliate marketing alliances channel IBM partners PartnerWorld Shadow Channels Think

Channel 232

Channel Events Marketing 232

Zaius

APRIL 3, 2018

What matters more to your B2C business — a new customer buying your product or the new marketing channel that brought in the new customer? The marketing channel is only important because it brought in that new customer. If your B2C marketing strategy today is completely focused on marketing across multiple channels, then you’re thinking about marketing all wrong. Instead, you need to shift your focus from “which channel should we optimize next?”

Channel 235

Channel Marketing B2C Omnichannel 235

Forrester eCommerce

APRIL 17, 2018

artificial intelligence (AI) B2C marketing chief marketing officer (CMO) digital marketing email marketing integrated marketing (cross-channel) marketing & strategy AI ROIThere’s a sense of urgency in Asia to capitalize on AI, not only to compete but to lead globally.

Channel 242

Channel Marketing Customer Events 242

Steve Dennis

FEBRUARY 9, 2018

Please join me next Wednesday February 14th at 1pm US Eastern for a free 30 minute webinar on the future of omni-channel retailing. A really bad time to be boring Being Remarkable Omni-channel Reinventing Retail Retail IBM Watson Inside Retail Live

Channel 101

Channel Webinar Workshop Books 101

Zaius

JUNE 27, 2017

When marketers think about attribution, they most often do so in terms of channel performance – how the channel is performing relative to itself, and how much revenue it generates.

Channel 230

Channel Marketing Jewelry Omnichannel 230

Zaius

JUNE 12, 2018

That’s exactly why you need to stop relying on email alone and branch out into new channels instead. Email is just one of many ways to engage buyers, and you have to spread out your communications to your audience across multiple channels and platforms. We’re not saying you should stop sending your customers marketing emails entirely — merely that you shouldn’t rely on email as your only channel of communication. How do I find the right channels to engage?

Channel 150

Channel Travel Books Subscription 150

OrderDynamics

MAY 29, 2018

What is Omni-channel Brand Intimacy? Also, in a retail context, their four forms model inspires the question of whether omni-channel brand intimacy exists. In all four, there are examples of omni-channel brand intimacy. Lets compare this with omni-channel brand intimacy.

Channel 68

Channel Outdoor Social Media Toys 68

OrderDynamics

FEBRUARY 13, 2018

Advanced Omni-Channel: Pickup Lockers. Another advanced omni-channel capability are retailers’ use of in-store pickup lockers. In both cases, using a pickup locker as an advance omni-channel offering, is a winning scenario.

Channel 76

Channel Reference Customer Operations 76

BigCommerce

SEPTEMBER 12, 2017

It’s a complex process, and it’s why omni-channel selling is so important. What is omni-channel retail? The purpose is to keep customers moving around within the brand ecosystem, with each channel working in harmony to nurture more sales and engagement.”

Consumer 343

Consumer Channel Multi-channel BigCommerce 343

Zaius

APRIL 19, 2018

When investing in voice as an acquisition channel, it’s important to understand the context in which your customers experience your brand. At the end of the day, you want voice to not only be the channel that provides an exceptional customer experience but one that provides an uplift in conversions. With the right data, you can make sure to optimize this channel and continually improve your customer experience.

B2C 174

B2C Channel Customer Experience Payments 174

BigCommerce

SEPTEMBER 28, 2017

What is Multi-Channel Ecommerce Customer Service? This is what multi-channel customer service aims to solve. It includes popular customer channels and platforms like: Facebook Business Pages.

Channel 342

Channel Customer Live Chat Multi-channel 342

ChannelSale

SEPTEMBER 13, 2017

Here are 7 expert tips to get the basic of your multi channel listing right—to get your products fully optimized: Keywords research-. Make product listings much easier and efficient with multi channel e-commerce software solutions. multi channel listing Walmart shipping tracking

Multi-channel 107

Multi-channel Channel Arts Demo 107

Kissmetrics

JUNE 14, 2017

That’s why it’s important to map out how your business engages with customers across several channels. Cross-channel engagement involves integrating multiple marketing channels to seamlessly interact with your target audience. What channels do your customers prefer to use?

Channel 227

Channel Customer Jewelry Outdoor 227

OrderDynamics

MARCH 14, 2018

Ascend 2018: Happiness = Omni-channel Services. Now apply these positive thoughts to you omni-channel services in retail…. Episerver has put in significant efforts and development time to pull together impressive campaign capabilities for retail marketers driving omni-channel campaigns.

Channel 68

Channel POS Technology B2B 68

ChannelAdvisor

JUNE 1, 2018

Welcome back to another episode of Channel Advice, our video series aimed at answering some of your most pressing e-commerce questions by some of the industry’s foremost experts. ” Are you just now hearing about Channel Advice ?

Channel 85

Channel Consumer Books Technology 85

OrderDynamics

MAY 10, 2018

Advanced Omni-Channel: Reducing a DC. A significant advantage of omni-channel retail is the ability to leverage in-store inventory for order fulfillment. Omni-channel retail lets retailers bring more inventory into the field.

Channel 68

Channel Fulfillment Department Stores Management 68

OrderDynamics

JANUARY 19, 2018

Advanced Omni-Channel: Retail Order Consolidations. Among omni-channel retail techniques, retail order consolidations is one of the most advanced feature sets. Briefly, hub and spoke omni-channel is an advanced retail strategy that brings ship-from-store orders to hub locations.

Channel 78

Channel Fulfillment Improvements Management 78

Zaius

MAY 30, 2017

Web push is still a relatively new channel, and unfortunately most marketers today are giving it a bad rap.

Customer Experience 212

Customer Experience Channel Improvements Customer 212

BigCommerce

SEPTEMBER 12, 2017

Getting smarter about sales channel strategies. See, our evolving understanding of consumers’ behavior now suggests that shoppers browse and buy on various channels, making the whole buying process a long and complicated one. Free Download.

Consumer 341

Consumer Channel Omnichannel Pinnacle Cart 341

Ecommerce Platforms

DECEMBER 4, 2017

When you own an online or retail store, the question isn't if you're going to implement omni channel strategies. Customers can purchase from every channel available from Zumiez, and this includes the ability to ship from one store to another. What's your Next Omni Channel Strategy?

Channel 357

Channel Omnichannel WooCommerce Shopify 357

BigCommerce

MARCH 14, 2017

Cross-Channel Inventory. If you’re selling through multiple sales channels like Amazon and eBay plus your own site, you’ll need cross-channel inventory management to avoid mistakes.

Channel 343

Channel BigCommerce Toys Magazine 343

OrderDynamics

APRIL 10, 2018

Advanced Omni-Channel: Hub and Spoke. Ok, you have your omni-channel retail systems running. But, you now need to think about more advanced omni-channel options – to make your retail business truly effective. Omni-Channel Alone Is Not A Panacea. Hub and Spoke Omni-Channel.

Channel 62

Channel Fulfillment Operations Customer Loyalty 62

PFS

MAY 25, 2018

Omni-channel fulfillment has become a consumer expectation. A powerful Order Management System (OMS) with advanced omni-channel capabilities is at the top of the requirements list for these companies. 1 The demand for omni-channel fulfillment is here to stay.

Channel 52

Channel Consumer Vend Games 52

OrderDynamics

OCTOBER 10, 2017

This Is The Best Time To Start Your Omni-Channel Retail Strategy. When should you start your omni-channel retail strategy? Our recently published OrderDynamics Omni-1000 showed that retail markets in several countries vary in omni-channel maturity.

Channel 95

Channel Technology Improvements Marketing 95

Forrester eCommerce

APRIL 25, 2018

Over the past few decades, sales and marketing leaders have been transforming themselves into predictable, data-driven business units. The CRM stage started in the 1990s and accelerated quickly a decade later with lower-priced cloud offerings.

Channel 54

Channel Marketing Multichannel B2B 54

OrderDynamics

MARCH 8, 2018

Advanced Omni-Channel: Smaller Format Stores. Why would smaller format stores be considered an advanced omni-channel approach? By using omni-channel retail effectively, Kohl’s can use a smaller footprint store, and still deliver all the goods to their customers.

Channel 68

Channel Magazine Article Technology 68

Steve Dennis

MARCH 29, 2017

“Omni-channel” has been one of retail’s favorite buzzwords for years now. At last week’s excellent ShopTalk conference, several speakers challenged the relevance of omni-channel. The shift from a “multichannel” strategy–being active in multiple channels such as physical stores, catalogs and e-commerce–to omni-channel, suggested some form of profound change. The future of omni-channel will not be evenly distributed.

Channel 72

Channel Multichannel Customer Experience Blog 72

Bronto

JULY 6, 2017

The post Commerce of the Future: Channel-First Thinking appeared first on Bronto Blog. Competing in commerce requires a certain level of agility. Are you prepared to go where the people are and build for the platform that courts their attention?

Channel 123

Channel Blog Omnichannel Marketing 123

Forrester eCommerce

MAY 2, 2018

It was 11 years ago this week that Michael Dell penned the infamous memo declaring that Dell’s crown jewel (direct channel business) was a revolution, not a religion.

Channel 42

Channel Customer Marketing 42

Kissmetrics

SEPTEMBER 19, 2017

When it comes to reaching engaged, relevant audiences, which marketing channels truly shine? Currently, the best way to measure how much reach a podcast has is the number of downloads and the number of subscribers to a given channel.

Channel 176

Channel Marketing Download Webinar 176

OrderDynamics

JANUARY 30, 2018

Converged Commerce: Getting Omni-Channel Retail Going. Why bother with moving to omni-channel retail? All of which points to shifting the sales paradigm to converged commerce in retail (omni-channel). However, in Europe the most advanced omni-channel market is that of the UK.

Channel 68

Channel Toys Definition Operations 68

SellBrite

APRIL 20, 2018

In ecommerce, investing in multi-channel can help you quickly take your business to the next level, but it can also come with a number of challenges that you may or may not be aware of. To succeed in multi-channel, you have to know how you’re going to address these challenges when they appear in front of you. Here are 5 of the most common challenges you might face as you work to spin up or scale multi-channel for your ecommerce business, and tips for overcoming those challenges: 1.

Multi-channel 105

Multi-channel Channel Document Fulfillment 105

Retail Technology Review

MAY 24, 2017

A strong omni-channel B2B customer strategy is vital for many manufacturers these days, but it must go beyond simply ensuring the online experience matches the offline experience, to fully support the buyer throughout the entire, often complex sales process – however they choose to buy, says Michiel Schipperus, CEO, Sana Commerce

Technology 113

Technology Channel B2B Customer 113

OrderDynamics

NOVEMBER 23, 2017

Omni-Channel in Australian Retail Market Only at 25.5%. Like the US and Canadian markets, the Australian retail market is in its early days of omni-channel capabilities. Other Omni-Channel Factors. Multi-Channel Merchants.

Channel 68

Channel Multi-channel Marketing Definition 68

OrderDynamics

FEBRUARY 21, 2018

Are Retail Executives out of Omni-Channel Touch? First of all retail executives, let’s get the definition of omni-channel retail out of the way. Omni-channel retail is a seamless shopping experience offered to customers who shop across different retail channels.

Channel 68

Channel Definition Social Media Supplies 68

OrderDynamics

AUGUST 17, 2017

Omni-Channel Success: Why Store Associates Are Key. Omni-Channel Retail = Breaking Silos. Were the retailer equipped to complete an omni-channel sale, the associate in our case could have helped my wife complete an online order for pickup in their location.

Channel 68

Channel Books Shipping Customer Experience 68

OrderDynamics

JUNE 12, 2018

Store Managers: Focus on the Omni-Channel Upsell. What do you mean by omni-channel upsell? A close second, is to tell your associates that 21% – 59% of your customers are ripe for an omni-channel upsell. Omni-Channel Upsell – Your Golden Chance.

Channel 68

Channel Management Fashion Accessories 68

OrderDynamics

DECEMBER 8, 2017

TPMA Presents: Key Points About Omni-Channel Retailing. The Toronto Product Management Association held a panel that highlighted key points about omni-channel retailing. The panel discussed how omni-channel can lead to true customer satisfaction, and what retailers really need to know.

Presentation 62

Presentation Channel Omnichannel Management 62

OrderDynamics

AUGUST 29, 2017

Latest Benchmark on Nordic Omni-Channel Retailing. The research asked omni-channel, ecommerce, and mobile commerce focused questions of 100 retail executives across Sweden, Denmark, Norway, Finland, Iceland, UK, and Germany. Is omni-channel only a customer facing objective?

Channel 72

Channel Mobile Consumer Games 72

ChannelAdvisor

JUNE 20, 2018

Welcome back to Channel Advice, our video series designed to answer some of your most pressing e-commerce questions in bite-sized clips. — Are you just now hearing about Channel Advice? Marketplaces Channel Advice consumer behavior customer experience fulfillmentToday’s episode was filmed live in San Diego at Catalyst 2018 , where we sat down with Lila Snyder, Executive Vice President, President, Commerce Services, at Pitney Bowes.

Fulfillment 40

Fulfillment Consumer Channel Operations 40