Forrester eCommerce

FEBRUARY 8, 2023

Consumers shared their attitudes towards subscriptions - see key highlights.

Subscription 370

Subscription Consumer B2C Customer 370

Forrester eCommerce

FEBRUARY 28, 2024

Over the last few years, hardware vendors have been pivoting their revenue strategies from a perpetual model to subscription. The subscription model is undeniably here to stay. However, vendors often struggle to make this change effectively, and understandably so.

Subscription 413

Subscription Management Customer 413

Retail TouchPoints

MAY 2, 2024

To guard against member indifference, retailers may want to consider adopting subscription program elements that can both boost “stickiness” and reveal more about customers’ wants and needs. Retailers need to invest in a seamless customer experience, which is becoming table stakes for a good subscription program. higher spend overall.

Subscription 289

Subscription Shipping Costs Payment Services Payments 289

Retail TouchPoints

SEPTEMBER 1, 2022

Unified commerce platform Kibo has launched Kibo Subscriptions Management, designed to help retailers drive sales and customer loyalty by enabling revenue streams from products and services offered on a subscription basis.

Subscription 290

Subscription Management Retail Customer Loyalty 290

Retail TouchPoints

JULY 1, 2022

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a subscription service. consumer spends $219 a month on subscriptions, according to a recent study from C+R Research. Four Steps to Subscription Success. The average U.S.

Subscription 333

Subscription Consumer Shipping Costs Customer 333

Retail TouchPoints

JANUARY 3, 2023

subscription ecommerce sales will continue to see double-digit growth over the coming years, swelling from $33.48 That’s a good sign for CPG brands, which are capable of making the most seamless transition to subscriptions: deodorant, toothpaste, diapers and even smoothie packets quickly become part of consumers’ routines.

Subscription 278

Subscription Beauty and Health Food and Beverages Shipping Costs 278

Retail TouchPoints

JUNE 3, 2022

Subscription meal kit service Blue Apron is ditching the “subscription” for a new offering on Walmart ’s third-party marketplace, giving Walmart customers access to a selection of on-demand meal kits with no recurring payments required. The company said it plans to expand its offerings on the platform in the coming months.

Subscription 305

Subscription Payment Services Fulfillment eCommerce 305

Retail TouchPoints

JULY 2, 2024

There’s no denying that the subscription economy is booming. Pre-billing reminders help keep customers informed about upcoming charges, significantly reducing the likelihood of chargebacks, especially for annual subscriptions. In fact, the financial services firm UBS projects that the market will hit $1.5 trillion by 2025.

Merchant Services 279

Merchant Services Payment Services Payments Subscription 279

Retail TouchPoints

JUNE 6, 2023

The subscription economy has been the subject of dire headlines recently, with terms like “subscription fatigue,” “ the great unsubscribe ” and even “ subscription apocalypse ” being bandied about. The Subscription Trade Association ’s (SUBTA) annual report found that nearly all ( 95.8% ) U.S.

Subscription 299

Subscription Consumer Shipping Costs Clothing 299

Retail TouchPoints

OCTOBER 18, 2024

The Federal Trade Commission has passed a final “click-to-cancel” rule that will require subscription companies to make it as easy for consumers to cancel their enrollment as it was to sign up. Too often, businesses make people jump through endless hoops just to cancel a subscription,” said FTC Chair Lina Khan in a statement.

Subscription 263

Subscription Payment Services Consumer Information 263

Retail TouchPoints

JUNE 24, 2022

“Subscription commerce” was all the rage as companies like Stitch Fix and Blue Apron were riding their rocket ships to unicorn status. In fact, there’s strong evidence that subscriptions are still in a growth mode, albeit a slower one than previously. 3 Ways to Fix the Subscription Commerce Model.

Subscription 290

Subscription Beauty and Health Shipping Costs Consumer 290

Retail TouchPoints

APRIL 23, 2024

cities, Amazon is making its grocery delivery subscription available to all Prime members in the U.S. The subscription also includes one-hour delivery windows at no extra cost, unlimited 30 -minute pickup on orders of any size and priority access to Recurring Reservations for a weekly grocery order. Following a pilot in three U.S.

Subscription 263

Subscription Specialty Retailers Fulfillment Marketing 263

Retail TouchPoints

MARCH 7, 2022

Fresh is best for premium natural pet food brand Lily’s Kitchen , and refreshing its ecommerce strategy through subscription offerings has resulted in increased sales generating recurring revenue. Lily’s Kitchen was able to integrate the Ordergroove subscription tools into its existing ecommerce platform.

Subscription 299

Subscription eCommerce Platforms eCommerce Management 299

Retail TouchPoints

JULY 22, 2024

Edible Brands , the parent company of Edible (formerly Edible Arrangements), has launched a new ecommerce brand, FreshFruit.com , that offers subscription delivery of premium fresh fruits. “Our customers have always trusted Edible for the finest quality fruit,” said Somia Farid Silber, President of Edible Brands in a statement.

Subscription 277

Subscription eCommerce Consumer Marketing 277

Retail TouchPoints

MAY 16, 2024

The terms “membership” and “subscription” are often used interchangeably in retail. However, new research from CI&T , developed in partnership with Retail TouchPoints , reveals that most consumers ( 64% ) believe there is a distinct difference between these two types of programs.

Subscription 264

Subscription Consumer Supplies Retail 264

Retail TouchPoints

OCTOBER 5, 2021

In response, Rent the Runway closed its retail stores , did away with its unlimited subscription plan and launched into resale. Revenue followed a similar trajectory last year, dropping to $157.5 million from $256.9 million in 2019. In that same time frame, the company has lost $84.7 million on revenue of $80.2 million.

Subscription 320

Subscription Accessories Fashion Apparel 320

Retail TouchPoints

SEPTEMBER 21, 2023

Walmart is continuing its encroachment onto Amazon ’s turf with the addition of a new subscription service for repeat purchases, similar to Amazon’s Subscribe and Save offering. Products available include everything from pet food and supplements to diapers and paper towels.

Subscription 264

Subscription Apparel Reference Information 264

Retail TouchPoints

MARCH 24, 2023

A+E Networks and Direct Wines have teamed up to create a new wine subscription program catering to viewers of the Lifetime network.

Subscription 295

Subscription Shipping Costs Social Media Games 295

Retail TouchPoints

OCTOBER 23, 2024

Wayfair has introduced Wayfair Rewards , a loyalty program with a $29 annual subscription price.

Shipping Costs 278

Shipping Costs Shipping Subscription Events 278

Retail TouchPoints

APRIL 15, 2022

The Peloton app subscription for members who do not use company equipment will remain $12.99 Beginning June 1, 2022, Peloton’s monthly North America All-Access membership fee will increase to $44 from $39 in the U.S. and $55 from $49 in Canada. Pricing for international memberships in other areas of the world will not change.

Subscription 312

Subscription Improvements Marketing Other 312

Forrester eCommerce

APRIL 23, 2020

In a post-COVID-19 world, sellers of products and services might find it easier to charge over an extended period based on consumption rather than asking for large up-front cash payments.

Subscription 386

Subscription Payment Services Customer 386

Retail TouchPoints

SEPTEMBER 13, 2022

Rent the Runway will lay off nearly one-quarter of its corporate employees as it seeks to deal with a decrease in active subscriptions in fiscal Q2 2022, which ended July 31, 2022, compared to fiscal Q1. Despite the decrease, the number of active subscribers was still 27% higher than the 97,614 figure from the same period in 2021. .

Subscription 292

Subscription Customer Experience Operations Improvements 292

Retail TouchPoints

MARCH 22, 2023

Petco has teamed up with Freshpet to offer subscription delivery of fresh dog food as consumer interest in direct-to-doorstep pet meal plans increases. Source: Petco The fresh and frozen pet food category is expected to grow 3X to 4X in the next four years, reaching up to $6 billion , according to Nielson IQ.

Subscription 263

Subscription Omnichannel Consumer Customer 263

Groove

NOVEMBER 17, 2024

Key Performance Benefits of BigCommerce We've already mentioned many of the performance advantages that BigCommerce offers, but here are some additional details: Hosting is baked into a business subscription, so retailers needn’t buy server hardware or pay separate hosting fees. BigCommerce’s oft-touted 99.9

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

OCTOBER 25, 2024

Current subscribers of BarkBox and Super Chewer , a monthly subscription of tough toys, can add Pet Crocs to their next box, while new subscribers can receive them as a welcome gift when they sign up. Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends.

Toys 277

Toys Subscription Gifts Supplies 277

Forrester eCommerce

AUGUST 20, 2020

Accelerating the trend is a myriad of factors including changing buying behaviors and demographics, companies shifting to subscription and consumption models, and the rising importance of ecosystems. Online marketplaces have been around in one form or another for decades. Based […].

Channel 537

Channel Subscription Consumer Customer Experience 537

Forrester eCommerce

OCTOBER 7, 2020

B2B organizations are increasingly striving to develop a value-based approach to pricing software-as-a-service and subscription offerings, assuming all customers are looking for the same value because they share a requirement for the same type of offering. But every customer has a different idea of what price is “just right.”.

B2B 491

B2B Subscription Customer Management 491

Groove

OCTOBER 14, 2024

Conversion Rate Optimization (CRO) A website is ultimately a tool for driving conversions—whether they come in the form of sales, email subscriptions, or whatever other actions you are trying to encourage. It can harm your reputation, result in fewer sales, and cause people to shop at other retailers (a change that could become permanent).

Management 331

Management eCommerce Improvements Customer Experience 331

Retail TouchPoints

NOVEMBER 5, 2024

Prime members can get additional savings by signing up for a monthly ( $9.99 ) or annual ( $99.99 ) grocery delivery subscription , which offers unlimited grocery delivery on orders over $35 across Amazon Fresh , Whole Foods Market and other local grocery and specialty retailers.

Specialty Retailers 271

Specialty Retailers Subscription Online Retail Customer 271

Retail TouchPoints

NOVEMBER 29, 2023

Grocery delivery service Instacart has teamed up with NBCUniversal ’s streaming TV service Peacock to offer Peacock Premium to all Instacart+ members in the U.S. at no additional cost. per month.

Subscription 264

Subscription Food and Beverages Books Customer 264

Forrester eCommerce

SEPTEMBER 9, 2020

Both vendors were named as “Leaders” in The Forrester Wave™: ECM Content Platforms, Q3 2019 (subscription req’d). Today Hyland Software, best known for its OnBase and Perceptive content management portfolios, announced it will acquire Alfresco Software. This is a natural next step in Hyland’s recent rejuvenation strategy.

Subscription 462

Subscription Management Technology Customer 462

Groove

OCTOBER 14, 2024

Conversion Rate Optimization (CRO) A website is ultimately a tool for driving conversions—whether they come in the form of sales, email subscriptions, or whatever other actions you are trying to encourage. Reach out to us today for a consultation.

Shipping Costs 357

Shipping Costs Improvements Shipping eCommerce 357

Forrester eCommerce

SEPTEMBER 6, 2023

In recent years, VMware has faced major headwinds: It migrated its clients from on-premises to public cloud, changed to a cloud-native application development paradigm, shifted to subscription licensing, had frequent cycles of M&A activities, and experienced unfavorable macroeconomic environments.

Subscription 431

Subscription Information Technology Customer 431

Forrester eCommerce

JUNE 25, 2020

Software-as-a-service (SaaS) subscriptions represent a […]. Software is the second-largest category in the tech market after telecom services and one that also directly feeds tech consulting and systems integration services revenue.

Subscription 424

Subscription Marketing Customer 424

Forrester eCommerce

OCTOBER 2, 2023

Today, Sesame offers both a one-time visit model and a subscription model known as […] Costco announced a partnership with Sesame, a healthcare marketplace that connects consumers with clinicians across 50 states.

Subscription 416

Subscription Retail Consumer Customer 416

Groove

OCTOBER 30, 2024

Larger transactions: From bulk orders to subscription models, B2B companies often sell high-value products and services, resulting in bigger transactions. B2C eCommerce, such as: Longer sales cycles: Negotiation, contract terms, and research can all contribute to a longer sales cycle in B2B eCommerce.

B2B 287

B2B Payment Services eCommerce B2C 287

Forrester eCommerce

MARCH 13, 2024

Lead-to-Cash (L2C) Source-to-Pay (S2P) Customer Service Request Management Requiring a Truck Roll Asset Warranty and Subscription Management …………………… What do all these processes have in common? Two things.

Subscription 406

Subscription Management Operations Customer 406