Partner Relationship Management (PRM) Comes Of Age

Forrester eCommerce

Maturing Into A Horizontal Channel Management Platform Aligned With CRM and Marketing Automation. Partner relationship management (PRM) connects the dots between partner planning, recruitment, […].

The Forrester Wave™: Managed Security Services Providers (MSSPs), Europe, Q4 2018

Forrester eCommerce

I published my first Forrester Wave™ today, covering the managed security services provider (MSSP) market in Europe.

Tier It Up: A Winning Strategy For Customer Success Management Programs

Forrester eCommerce

When my B2B clients on Forrester’s Customer Experience (CX) Council first start considering a customer success management (CSM) program to boost their retention and enrichment, I often hear that initial flash of concern: How do I scale the same CSM practices across my entire book of business?

Enhanced Ecommerce via Tag Manager Implementation Guide


The post Enhanced Ecommerce via Tag Manager Implementation Guide appeared first on Canonicalized. Analytics Tag ManagerAs you might know, Enhanced eCommerce requires a special kind of implementation. It goes way beyond your basic transaction tracking, and it would take a lot longer to implement, but the depth of the data would be definitely worth it. Start off right First and foremost, you have to enable Enhanced Ecommerce reporting for your […].

Mastering inventory management: The 3 pillars


As we’ve previously discussed, nailing inventory management is critical to keeping up with the explosive growth of the eCommerce market and providing an exceptional customer experience – yet it remains one of the biggest blind spots for businesses.

3 Questions To Ask Your Managers To Prevent Compliance Fines

Retail TouchPoints

So then the question is, what are the best questions to ask your managers to make sure they are balancing an optimized schedule but not headed toward potentially costly compliance infractions? Businesses need to ensure that their managers are deeply familiar with state and federal regulations.

Applying Kotter’s 8-Step Change Management Process To Retail

Retail TouchPoints

Once we accept that fact, we can start to think about the more important issue of how to manage it. In recent years, the retail industry has been evolving rapidly, and retailers that have failed to change or properly manage change have suffered.

Five Vendors Lead In Forrester’s Inaugural “The Forrester Wave™: Unified Endpoint Management, Q4 2018” Evaluation

Forrester eCommerce

Our recently released evaluation, “The Forrester Wave™: Unified Endpoint Management, Q4 2018,” uses 28 criteria to evaluate the top 12 unified endpoint management (UEM) solutions on the market today. This was the first year that Forrester evaluated the UEM market, which is an evolution of enterprise mobility management (EMM). Organizations looking to improve employee experience and simplify management can […

Inventory Management for Scaling ($1M+) Businesses: Techniques You Need to Know Before You Go Bust


You probably already know how important inventory management is. But, great inventory management can also increase your sales. Managing inventory creates data, which you can use to streamline processes and improve your inventory and order management. Management costs.

‘Tis The Season – Your Customers Might Need A Little Nudge

Forrester eCommerce

customer experience digital business digital money management Behavioral Economics Customer Experience (CX) Digital Money Management Financial Wellness

Walmart's successful supply chain management


million employees in 28 countries around the world while managing an average of $32 billion in inventory. When you drop by your local Walmart, you are witnessing one of history’s greatest logistical and operational triumphs.

Ominchannel Order Management Systems: The Unsung Hero Of Digital Commerce

Forrester eCommerce

Summer is ending and you’re searching for a grill on sale, and you find the perfect one online. On the website, they say that grill is currently available at your local store. However, to your dismay, when you arrive at the store, they’ve just sold out of that specific grill.

Research Announcement: The Forrester Wave™: Managed Security Service Providers In Asia Pacific, Q1 2019

Forrester eCommerce

Research Announcement: My first Forrester Wave™: Managed Security Service Providers In Asia Pacific, Q1 2019. This has invited many vendors to enter the managed [… Gather round!!

In The Absence Of Business Ownership, CIOs Should Lead Design Management In Your Firm

Forrester eCommerce

The biggest barrier to success is a lack of ownership of design management. Leading design-minded firms understand that design is the link between creativity and innovation. However, the road to becoming a design-minded firm is not easy.

Restoring Consumer Trust In Retailers’ Data Management: Can DMS Help?

Retail TouchPoints

Looking at the course of information management’s evolution over the past 20 years, retailers now predominantly store information digitally, yet un-securely, while using paper documents, too. Jesse Wood is the CEO of eFileCabinet , a Lehi, Utah-based document management software company.

Business Process Management: Propelling Business Towards Compliance For GDPR

Retail TouchPoints

Business Process Management (BPM) entails how businesses study, identify, change and monitor business processes and modeling to ensure that they run smoothly while improving those processes over time.

Discover How Managed Services Can Streamline In-Store Technology Deployment

Retail TouchPoints

The complexity of an infrastructure technology solution in today’s world is really driving the need for seamless management,” said Pace. For more insight and best practices on deploying Managed Services, check out the webinar on demand here.

When order management becomes your #1 frenemy


Business Growth Inventory ManagementEvery business strives for growth. The more meteoric the better, right? What founder wouldn’t love 5x, 10x or even 20x growth trajectories?!

Introducing Forrester’s Asset Intelligence Model (AIM) For Asset Management

Forrester eCommerce

During my presentation at RSA Conference 2018 this year, I discussed what I refer to as the “Heisenberg Uncertainty Principle of Asset Management,” which states that it’s impossible to maintain an asset inventory list in a constantly evolving environment.

Order Management System: The Brain of Your Omnichannel Retail Enterprise


The post Order Management System: The Brain of Your Omnichannel Retail Enterprise appeared first on The Omni Channel. Distributed Order Management Order Management order management software order management system

Rumble in The Jungle: Facebook Business Manager

Store Growers

This is a rant about the mess that is Facebook Business Manager. The result is a collection of all the things that can go wrong with Facebook Business Manager. Facebook Business Manager Intro. To make things easier, Facebook created Business Manager.

Omnichannel Order Management – Today’s Challenges


Omnichannel Order Management – Solving Today’s Challenges. Omnichannel order management is the technology that provides inventory visibility, routes orders to the best locations for fulfillment, and accepts returns – across all retail channels.

The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018 Is Now Live!

Forrester eCommerce

Even though the report is live, I continue to reflect on the research behind the customer feedback management (CFM) Forrester Wave™. I am reminded once again how important it is for CFM shoppers to do their homework. This is because — as many of us know — selecting the “right” vendor is no easy task. Each day, Forrester […

Distributed Order Management: Holidays in August Edition


The post Distributed Order Management: Holidays in August Edition appeared first on The Omni Channel. Distributed Order ManagementAs summer swelters, merchants are busy planning for the winter season’s peak sales […].

The Fraud Management Solutions Market Will Exceed $10 Billion By 2023

Forrester eCommerce

fraud management IT spending forecasts security & risk ForecastView fraudEstimates of the cost of fraud vary widely, but almost everyone agrees that the cost is huge and appears to be increasing. Looking just at eCommerce, Forrester predicts that US and Western European eCommerce fraud will reach $18.6 billion in 2018. And in its 2017 True Cost of Fraud report, LexisNexis Risk Solutions estimates that fraud […].

How 3 Global Brands Scaled Using a Product Information Management (PIM) Solution


Over time things like item numbers, references, catalogs, SKUs , images and videos, translations, localizations, documentation, custom attributes and more become impossible to manage. Manager, Digital Operations at Skullcandy. Common Product Information Management Attemps.

Why Your Team Needs a Growth Manager


Growth hackers…growth managers…growth marketers — startups these days are all about growth. Let’s jump right in: Growth Manager, Growth Hacker, Growth Marketer? The manager part of the title implies that you may also be responsible for a team.

A Guide For Retailers Seeking To Effectively Manage Third-Party Risk

Retail TouchPoints

These are real attacks with real consequences that could have been prevented with a more proactive approach to third-party risk management. Below are a few steps that retailers can take to manage third-party cyber risk: 1.

The Full Warehouse Management Experience

Teamwork Retail

Along with new technology comes a new way to think about warehouse management. This allows anyone to enjoy the benefits of a fully featured Warehouse Management System (WMS) on a smaller budget. Cut out the coupon, write a check or money order, and mail it away.

Businesses’ largest blind spot: Inventory management techniques


At TradeGecko, we live and breathe inventory management and champion the value of effective inventory management techniques in achieving business growth. Inventory Management eCommerce Productivity Case studies

What Exactly is Enterprise Order Management?


What Exactly is Enterprise Order Management? That’s where enterprise order management systems come into play. What is Enterprise Order Management? . Of course, enterprise order management must do what any standard OMS does. Related: Distributed Order Management (DOM).

Automating Image Optimization: Akamai Image Manager Now Available for BigCommerce Merchants


Introducing Akamai Image Manager. Today, we’re excited to announce Akamai Image Manager is now available for all Stencil stores worldwide. What’s Akamai Image Manager? Beginning today, we’ll be automatically enabling Akamai Image Manager for all eligible stores.

The Power of Retail Order Management Systems


The Power of Retail Order Management Systems. Reflecting on how far we have come in retail order management systems (OMS), I came across an article written some time ago. For example, the idea that an order management solution is the linchpin to a seamless shopping experience.

E-Commerce Inventory Management Explained


This means you also need to have the right tools to manage your products. Making sure your products are in stock, priced and categorized correctly, and tracked properly is easily achievable with a dedicated inventory management system. So, what is inventory management all about?

Choosing the right inventory management system for your eCommerce business


When many people think of inventory management, they think of Excel spreadsheets or manual stocktakes. Business Growth How to Getting started Inventory Management eCommerce

DAM Or Web CMS? Find Out Which Digital Experience Technology You Need

Forrester eCommerce

We get a lot of questions from clients about the differences between digital asset management (DAM) and web content management systems (web CMSes).

The Quick Guide to Inventory Management for Ecommerce


To build a sustainable, profitable, scalable ecommerce business in 2018, you need to understand the ins and outs of managing inventory. Making the wrong choices when it comes to how you manage inventory can be incredibly costly. Implement inventory management software.

How to Manage a Sales Team: Killer Strategies in 2018


Managing a sales team is no easy task. Effective sales managers recruit top sales leaders, provide them with the tools they need to bring in sales and watch the numbers grow. As a sales manager, your success depends on your team’s ability to meet performance goals.

Why is Order Management so Important?


Why is Order Management Important? Order management is often a secondary element. Yet being the hub, main co-ordination engine, and center of all integrations makes order management important. Why is order management important? It means knowing and managing pools of goods.

3 system options for managing inventory in your eCommerce business


Within the rapidly evolving world of eCommerce, managing inventory is a key pain point that prevents many businesses from achieving the growth they’re capable of. Business Growth Inventory Management eCommerce

Best Order Management Awards & Accolades


Best Order Management Awards & Accolades. Then came the best order management and retail technology awards. In effect, this is SDCE announcing that OrderDynamics does have one of the best order management technologies on the market.

Subj: Dear Hiring Manager, I’m A Retail Veteran

Retail TouchPoints

By Cathy Barrera, ZipRecruiter “The Retail Apocalypse Has Officially Descended Upon America,” trumpets a recent headline. Overblown? Yes and no. “A A tidal wave of change” is how I’d describe it.

7 Tips Toward Improving Order Management


Improving order management is important when wanting to expand your ecommerce business. The post 7 Tips Toward Improving Order Management appeared first on ecomdash. Blog Ecommerce Tips ecommerce ecommerce tips inventory management marketing seller tips tips trending