Forrester eCommerce

AUGUST 8, 2023

Vulnerability management, like flossing, is not fun, exciting, or sexy, but we know that it’s a necessary component of good hygiene. There’s a ton of evidence and research to strongly substantiate its benefits, and yet we frequently struggle to do it despite clearly understanding the consequences — we certainly don’t want a root canal!

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Forrester eCommerce

JANUARY 12, 2023

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager? Most […].

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Forrester eCommerce

MAY 19, 2023

Every time I talk to people about skills management, we arrive at two conclusions: 1) skills management has a ton of potential benefits; and 2) it’s incredibly confusing. Skills management might seem simple at first, but […]

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Forrester eCommerce

DECEMBER 19, 2022

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. For the same reasons that agile principles have […].

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Forrester eCommerce

APRIL 25, 2023

What separates successful digital product managers from their peers? For one thing, it’s curiosity. Your curiosity is key to understanding a customer’s business and what drives them and will help you unlock unidentified opportunities to create new value in the future. Before I go on, just what IS curiosity?

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Forrester eCommerce

MAY 23, 2023

The Vulnerability Risk Management Landscape, Q2 2023 is now available. Forrester clients can view the report for a deep dive into the benefits of vulnerability risk management (VRM) solutions and the key functionalities to look for when selecting a VRM vendor.

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Kissmetrics

JANUARY 4, 2021

Most project managers confess to having problems with defining clear objectives. Task management software helps solve the challenges mentioned above and much more. Task management can be chaotic, especially when working in a team environment with complex tasks and interdependencies. Look for custom fields.

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Kissmetrics

DECEMBER 10, 2020

How do you successfully manage your online reputation, too? But if you’re already managing a lot, your best bet is outsourcing it to an ORM, or an online reputation manager. To help you put your best image out there, I’ve reviewed and done extensive research on online reputation managers, so you don’t have to.

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Forrester eCommerce

SEPTEMBER 11, 2020

Product managers must integrate design thinking into their product commercialization and lifecycle process to foster a customer-focused approach for offerings. Sam Somashekar shares the top three tips to help integrate design thinking principles into product management activities to ensure commercial success of your products.

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Forrester eCommerce

FEBRUARY 1, 2023

If you’re in product management, your skills are needed today! According to Glassdoor, the number of product manager job openings has increased 135% over the past five years, with up to 17,000 available job openings on the site today.

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Forrester eCommerce

JANUARY 11, 2021

Change management has continued to be a hot topic on social media and customer inquiry. As a process symbolizing traditional IT service management and the ITIL framework, it’s under increasing pressure to modernize in response to Agile and DevOps trends.

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Forrester eCommerce

SEPTEMBER 18, 2023

I led Forrester’s recent update of the Forrester Wave evaluation of the HCM market after three years in which the market rapidly evolved. Given the challenges that the pandemic and talent constraints posed to the basic role of HR, HCM vendors have worked hard to inject intelligent innovation into what otherwise might have seemed a […]

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Kissmetrics

DECEMBER 13, 2020

Everyone I work with uses document management software, and you should too. Whether you are trying to go green, stay organized, build great looking newsletters, or meet the most stringent regulations, document management software can make a hard process much easier. The Top 5 Options for Document Management Software.

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Kissmetrics

DECEMBER 31, 2020

With the right project management software, it’s easier to operate at a high level. If you’ve never tried project management software, these free options are a great place to start. These are the best free project management software options available right now. The Top 4 Free Options for Project Management Software.

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Forrester eCommerce

AUGUST 28, 2023

Insider threat struck the world of professional sports recently when an employee of the NBA team the New York Knicks allegedly shared proprietary information with another NBA team, the Toronto Raptors. In a case of sports espionage, the Knicks are suing the Raptors for theft of assets that could give the Raptors a competitive advantage. […]

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Forrester eCommerce

MAY 2, 2023

Knowledge management has been around for decades. The promise of AI in knowledge management has lingered on the fringes for years — the application of AI was just outside of possible and not quite ready for prime time. It has turned the knowledge management world upside down.

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Kissmetrics

NOVEMBER 16, 2020

A content management system—CMS for short—gives you the ability to publish content on the Internet. There are tons of different content management systems available on the market today. This guide will help you choose the best content management system for your website. How to Choose the Best Content Management System For You.

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Forrester eCommerce

MAY 3, 2022

Let’s Compare Agile And ITSM Thinking We all know that pushing every change – no matter how big or how small – through a change management process is not only bureaucratic but also introduces delays that most development teams can neither afford nor tolerate.

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Forrester eCommerce

APRIL 12, 2022

The bot management market has matured considerably over the past few years. With the release of The Forrester Wave: Bot Management, Q2 2022, we see a market that […].

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Kissmetrics

JANUARY 15, 2021

That’s where contact management software can be one of your most valuable sales sidekicks. But how do you find the right contact manager to integrate into your sales system? In this extensive guide, I review five of the top contact management tools on the market and walk you through the best features as well as their price points.

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Kissmetrics

OCTOBER 5, 2020

If you’re familiar with reputation management, you understand the impact it can have on your business. Reputation management solves that problem. Reputation management consulting gives you an actionable plan showing you how to build, protect, and amplify your reputation. Will you need third-party review management tools?

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Kissmetrics

JANUARY 7, 2021

Having the right learning management system (LMS) software in place makes this task much more manageable for everyone involved. Pay particular attention to course management features and how they are going to help your instructors create an effective learning experience.

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Forrester eCommerce

MAY 8, 2020

Cost management is a topic that consistently comes up in inquiry, regardless of whether the original question was about cost management or about other aspects of cloud strategy. Up until recently, cost management was exclusively served by third-party software offerings.

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Forrester eCommerce

MARCH 2, 2021

An innovative management culture provides a strong purpose, creates diverse and cross-functional teams, focuses on the customer as the center of business activity, and embraces transparent communication with the organization.

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Forrester eCommerce

JUNE 17, 2022

I know that CMOs are busy — I mean, really busy. The scope of the CMO role continues to grow, customers are more demanding than ever, and marketing operates under constant disruption driven by factors beyond your control. Practically speaking, there are only so many hours in a day, so it stands to reason that […].

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Forrester eCommerce

DECEMBER 6, 2022

Apptio, a pioneer in the technology business management (TBM) field, welcomed some 1,000-plus in-person attendees to its annual conference November 7–9, 2022, in Austin, Texas.

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Forrester eCommerce

SEPTEMBER 9, 2022

Learn where to expand investment, where to hold back, and where to get creative with your product management strategy in 2023.

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Forrester eCommerce

MAY 23, 2022

Microsoft recently announced Defender Vulnerability Management is available in a 120 day public preview as as a standalone, EDR-agnostic option. Defender for Endpoint Plan 2 customers have the option to purchase new add-on capabilities, while Defender for Endpoint Plan 1 customers will need to purchase the full standalone version.

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Kissmetrics

JANUARY 13, 2021

It’s called workflow management software, and it makes your work life at least ten times easier. Workflow management software takes chaos and organizes it into a clear roadmap that helps you achieve your work goals in less time and with better results. The Top 5 Options For Workflow Management Software. Team Structure.

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Forrester eCommerce

DECEMBER 16, 2021

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021.

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