Wehkamp plots double-digit growth trajectory with Manhattan Associates

Retail Technology Review

has announced that Dutch online retailer Wehkamp has selected Manhattan’s Warehouse Management System (WMS) to manage its new distribution centre (DC) in Zwolle, Netherlands. Manhattan Associates Inc. Internet Retailing Retail Supply Chain

Partner Relationship Management (PRM) Comes Of Age

Forrester eCommerce

Maturing Into A Horizontal Channel Management Platform Aligned With CRM and Marketing Automation. Partner relationship management (PRM) connects the dots between partner planning, recruitment, […].

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COVID-19 Tests Wealth Management Firms In Three Critical Areas

Forrester eCommerce

COVID-19 uncertainty is causing massive swings in the stock market, showing the importance of three critical areas for wealth management firms: the performance of robo-advisor platforms; communication between advisors and their customers; and the importance of reliability and trust.

Modern Marketers Must Manage Measurement

Forrester eCommerce

Measuring marketing performance is not just a tongue twister; it’s hard work. Channel-specific metrics cause headaches, and reporting is a hodgepodge of data sources and dashboards from multiple martech and measurement tools.

Time To Rethink Channel Incentives And Program Management (CIPM)?

Forrester eCommerce

Channel incentives are used to improve indirect sales performance, orchestrate partners’ behavior, and engender channel loyalty.

Software Delivery Management: ERP for IT redux?

Forrester eCommerce

One thing that stood out was CloudBees’ advocacy of a new market concept, Software Delivery Management (SDM). I attended Jenkins World in San Francisco couple weeks back.

Master Privacy Management To Deliver Business Outcomes Alongside Compliance

Forrester eCommerce

But if you look at privacy management solely by this lens, you are missing the big picture. The days when privacy management was purely about mitigating negatives are over. Let’s state the obvious: No one wants a fine.

Race To Innovate CX In Brokerage And Wealth Management

Forrester eCommerce

customer experience customer experience index (CX Index) customer experience strategy customer insights digital disruption digital money management wealth management promotedRecently, Forrester published our CX predictions for 2019.

Three Critical Metrics You Should Expect From A Vulnerability Risk Management Solution

Forrester eCommerce

Many vulnerability risk management (VRM) solutions are limited and fail to provide meaningful metrics about the health of your VRM program. age of the customer cybersecurity security & risk vulnerability & threat management Reporting SLA Adherence vulnerability management

Enable Marketing’s CX Ambitions With Real-Time Interaction Management

Forrester eCommerce

Real-time interaction management (RTIM) provides critical capabilities that enable marketers to realize their CX ambitions.

Single Source Provider for Data Management – Not Yet

Forrester eCommerce

data management master data management metadata management cloud data catalog data governance data profiling hadoop lineageArchitects can choose, and do, a primary cloud service provider and/or Hadoop system to house their data. Moving, transforming, cataloging and governing data is a different story. So, architects come to me after throwing up their arms searching for solutions to tame the information fabric thinking they must be missing something.

Integrated Risk Management: What is it?

Forrester eCommerce

I am often asked, “Renee, what is Integrated Risk Management (IRM) and how is it different from GRC?” risk management security & risk GRCYou are neither misinformed nor are you horribly confused.

Digital Wealth Management Platforms Improve CX and Financial Advisor Productivity

Forrester eCommerce

Wealth and investment management firms want to leverage digital technologies to improve customer experience (CX) across touch points, and raise the productivity of their advisors.

Forrester Online Survey: Organize To Deliver And Manage Application Transformation

Forrester eCommerce

age of the customer application development & delivery artificial intelligence (AI) business models cloud management machine learning mobile software & platforms online retail retail technology

The Impact Of Digital Transformation On The Vulnerability Management Space

Forrester eCommerce

As I’m kicking off the next iteration of the Forrester Wave™ for vulnerability risk management in the coming weeks, I’ve been fielding a lot of questions about what I’m going to be focusing on and why.

As Bad Bots Evolve, Bot Management Solutions Evolve To Fight Them

Forrester eCommerce

One of my favorite things about covering the bot management market is that bots are not just a security issue. age of the customer application security security & risk bot management bots Security & Risk

6 time management tips for fulfillment managers

GetElastic

Oversee order processing, monitor inventories, and most importantly, manage a team of logistics professionals in an effective and efficient way – that’s just the top of the list of what fulfillment managers have to think about and solve daily. .

The Forrester Wave™: Data Management Platforms, Q2 2019

Forrester eCommerce

I’m excited to share that our evaluation of data management platforms — “The Forrester Wave™: Data Management Platforms, Q2 2019” — is now live.

The Forrester Wave™: Managed Security Services Providers (MSSPs), Europe, Q4 2018

Forrester eCommerce

I published my first Forrester Wave™ today, covering the managed security services provider (MSSP) market in Europe.

Enhanced Ecommerce via Tag Manager Implementation Guide

Canonicalized

The post Enhanced Ecommerce via Tag Manager Implementation Guide appeared first on Canonicalized. Analytics Tag ManagerAs you might know, Enhanced eCommerce requires a special kind of implementation. It goes way beyond your basic transaction tracking, and it would take a lot longer to implement, but the depth of the data would be definitely worth it. Start off right First and foremost, you have to enable Enhanced Ecommerce reporting for your […].

The WAF-Bot Management Acquisition Waltz

Forrester eCommerce

With F5 Networks buying themselves a $1 billion Christmas present in Shape Security, it’s a good time to review the state of the bot management market. The Shape Security sale caps off a year of bot management acquisitions by web application firewall (WAF) vendors.

Tier It Up: A Winning Strategy For Customer Success Management Programs

Forrester eCommerce

When my B2B clients on Forrester’s Customer Experience (CX) Council first start considering a customer success management (CSM) program to boost their retention and enrichment, I often hear that initial flash of concern: How do I scale the same CSM practices across my entire book of business?

Product Managers Are Focusing More And More On Design

Forrester eCommerce

I’ve been researching the evolution of product management as companies make the shift from projects to products for an upcoming set of reports about this – and one thing that stands out: of the rising (and needed) influence of user experience (UX) among product managers.

Why B2C Branding is Really a Management Tool

Zaius

When you are on-brand, it means you manage your company based on the brand’s DNA. Here’s how you should approach branding and use it as a tool to manage your entire B2C business. The post Why B2C Branding is Really a Management Tool appeared first on Zaius.

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Leverage Bot Management To Enforce Ethical Data Use

Forrester eCommerce

In the recently released report, “The Forrester New Wave™: Bot Management, Q1 2020,” we talked about the range of bot attacks that organizations are facing, from simple web scraping bots to sophisticated bots that mimic human behavior.

Wealth Management Firms: You Need Videos On Your Websites And Apps

Forrester eCommerce

application development & delivery chief marketing officer (CMO) customer experience digital business video & teleconferencing digital strategy Financial Services video video strategy wealth management

Meet Your New Threat Intelligence, Vulnerability Management, And ICS Research Analyst

Forrester eCommerce

This month, I joined Forrester’s security and risk research team as a senior analyst covering cyber threat intelligence, digital risk protection, vulnerability management, and industrial control system (ICS) security. I am excited about joining the team and expanding Forrester’s existing research in threat and vulnerability management and securing the control systems that keep our manufacturing facilities, critical infrastructure, and communities safe and productive.

Yes, Really! Two Cross-Channel Campaign Management Forrester Wave™ Evaluations

Forrester eCommerce

Even though the category is cross-channel campaign management, CCCM is more than just campaigns. Don’t let the name fool you.

What’s Important Today In A Customer Feedback Management Vendor

Forrester eCommerce

Voice-of-the-customer (VoC) technologies play a critical role in the evolution of enterprise customer experience (CX) programs, helping CX leaders focus on driving improvements that impact both the customer and the business.

Four Must-Have Features For A POS Mobile Device Management Solution

Retail TouchPoints

However, managing a fleet of mobile devices spread across multiple locations can be arduous and costly, especially for SMBs. A regional manager needs access to different levels of the system than a site manager, who in turn needs a different access level than a cashier.

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China Pacific Insurance Transforms Claims Management With Computer Vision

Forrester eCommerce

Insurers are spending billions of dollars to modernize claims management. Traditional insurance carriers such as China Pacific Insurance (CPIC) are investing in emerging technologies such as AI, which is among the top technologies to invest in for insurance companies in 2020. CPIC has accelerated its transformation into a digital insurer by applying computer vision in […].

Call To Participate: ARMA And Forrester Joint Survey Tracking Records And Information Management Trends

Forrester eCommerce

ARMA International and Forrester have partnered once again on a joint survey to track the records and information management (RIM) trends facing enterprises. age of the customer application development & delivery digital business enterprise content management (ecm ARMA brings a community of RIM leaders together to provide resources, expertise, networking, and guidance for professionals in the space. The insights from this survey will help inform a stream of research […].

A 21st-Century Refresh Revitalizes Sales Performance Management Solutions

Forrester eCommerce

Like so many of our favorite 90s products, sales performance management (SPM) solutions are [… Gold-Standard Products Get Updated For The 21st Century What’s old is new again. Corduroy, fanny packs, and overalls are all the rage.

Data Management Platform Coverage Takes On A New Look

Forrester eCommerce

When I started my career in marketing analytics almost 20 years ago, the biggest challenge was wrangling first- and third-party data, joining them together, and analyzing customer patterns.

Five Vendors Lead In Forrester’s Second “The Forrester Wave: Unified Endpoint Management, Q4 2019” Evaluation

Forrester eCommerce

Today, we released our updated Forrester Wave: Unified Endpoint Management, Q4 2019. age of the customer employee experience endpoint security infrastructure & operations mobile technology unified endpoint managementThis is the second year we’ve published our UEM Wave (you can find last year’s report here), and this year, we looked at the top 13 vendors in the market today and evaluated them across 23 criteria. Organizations looking to improve employee experience […].

Best Inventory Management Software (December 2019)

Ecommerce Platforms

Inventory management software could be the difference between losing customers for life and keeping people around for years to come. Best Inventory Management Software. Best Inventory Management Software for Ecommerce. Best Inventory Management Software for Small Businesses.

RSA Conference 2020: What’s On My Risk Management Wish List

Forrester eCommerce

And RSA with a full conference pass is the security and risk version of the Toys “R” Us Big Toy Book but better– my only limits are good time management, a realistic assessment of logistics, and a pair of comfortable […].

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Use Trade Promotion Management To Boost Return on Promotions

Forrester eCommerce

Trade Promotions are hard to execute We all know that sometimes brands run promotions that don’t seem to make sense. I expect that you have seen buy- one-get-one-free offers in stores with bare shelves.

Future Of Retail 2020: Retail B2C Marketers Manage Influencers, Marketing Partnerships, And DTC Acquisitions

Forrester eCommerce

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

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Product Feed Management Series: Common Pitfalls

ChannelAdvisor

Proper management of your product data and feeds is essential for e-commerce success, regardless of your business size, product category or technical background. The team managing the feeds does not understand advertising and vice-versa.