Retail TouchPoints

JULY 22, 2024

Flawless execution of fulfillment operations is the baseline for competing in the marketplace, and traditional warehouse management systems (WMS) can’t keep up. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs. Does keeping up with seasonal fluctuations stress your operations?

Fulfillment 243

Fulfillment Shipping Costs Management B2B 243

Forrester eCommerce

APRIL 17, 2024

Investing in sustainability management software is an important business imperative not only to be complaint to sustainability regulations, but also to drive an environmental sustainability strategy, optimize metrics and reporting, and have good corporate sustainability data management practices especially if you need to prove you are doing what you (..)

Management 251

Management Information Technology Customer 251

Forrester eCommerce

MAY 24, 2024

Enterprise Architecture Management Suites Are An Architect’s Ally Enterprise architecture management suites (EAMSes) are fundamental to running a successful architecture practice. AI use cases are flourishing in this market, freeing up architects’ […]

Management 251

Management Marketing Information Technology 251

Forrester eCommerce

JUNE 24, 2024

Learn how combining knowledge management and generative AI can unlock a new level of knowledge-sharing and collaboration in your organization. To stay ahead of competition, organizations must enable seamless information-sharing across departments.

Management 217

Management Information Technology Operations 217

Forrester eCommerce

JULY 15, 2024

As one of the Forrester analysts in attendance this spring at the ServiceNow Knowledge 2024 and Atlassian Team 24 conferences, I noticed a palpable change.

Management 515

Management Customer 515

Forrester eCommerce

JULY 4, 2024

A few weeks ago Keith Fletcher, international customer experience manager at E.ON, joined me on stage at Forrester’s CX Summit EMEA to talk about E.ON’s approach to CX. Since 2008, E.ON has been on a path to use journeys, not processes, as the building blocks for sustainable growth. Its customer journeys are key to giving […]

Customer Experience 264

Customer Experience Management Customer 264

Forrester eCommerce

FEBRUARY 21, 2024

Check out this preview of The Forrester Wave™: Digital Asset Management Systems, Q1 2024, which reveals the DAM vendors that are pushing the boundaries of intelligent and strategic creativity.

Management 424

Management Operations 424

Forrester eCommerce

MAY 30, 2024

Forrester’s forecast of the total addressable market for the web content management software (WCMS) market reveals it will grow at a 13.5% CAGR through 2028, faster than the broader software market.

Management 251

Management Marketing Technology Operations 251

Forrester eCommerce

AUGUST 17, 2023

But wealth managers should also […] Impact-Oriented Investors Are Waiting For A Reason To Take The Plunge Data from Forrester’s Financial Services Benchmark Recontact Survey, 2022, found that 15% of US online adult investors own sustainable investment products — a group we call “sustainable investors.”

Management 370

Management Financial Services Banking Customer 370

Forrester eCommerce

DECEMBER 21, 2023

Advancements in natural language processing and deep learning will make AI-driven operations and agile knowledge management even more intuitive and human-like. As technology continues to evolve, so does the future of operations.

Management 276

Management Operations Technology Information 276

Forrester eCommerce

SEPTEMBER 15, 2023

How can product management get in on the action, and what can it even do to help offerings grow? There is much hype around generative AI as it continues being applied across the entire enterprise, from marketing and design to sales.

Management 457

Management Marketing 457

Forrester eCommerce

AUGUST 23, 2023

The Forrester Wave™: Content Management Systems, Q3, 2023 helps buyers select a next-generation content management system that will delight, convert, and further engage consumers through anticipatory digital experiences.

Management 359

Management Consumer Operations 359

Forrester eCommerce

JANUARY 25, 2024

Although the identity and access management (IAM) market is still emerging in China, its importance and priority have grown significantly due to digital transformation trends, regulatory requirements, and increasingly sophisticated cyberattacks and the resulting data breaches.

Management 251

Management Marketing 251

Forrester eCommerce

APRIL 20, 2023

Whether you’re bursting from private cloud to public (you’re not) or managing two separate siloes of applications on different platforms – the term fits. This term encapsulates pretty much every flavor of cloud strategy today and does little to give you the specifics. For all flavors and modes […]

Management 368

Management Customer 368

Retail TouchPoints

JANUARY 8, 2024

The L’Occitane Group has streamlined its leadership structure, combining the responsibilities of CEO and Group Managing Director and naming current Group Managing Director Laurent Marteau as its new Group CEO. Marteau joined L’Occitane as Group Managing Director in 2022.

Management 250

Management Marketing Retail 250

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. Automating compliance management across the organization also fortifies security, makes compliance processes more efficient and even helps companies optimize labor costs by eliminating redundancies.

Management 274

Management Technology Operations Retail 274

Forrester eCommerce

JANUARY 11, 2021

Change management has continued to be a hot topic on social media and customer inquiry. As a process symbolizing traditional IT service management and the ITIL framework, it’s under increasing pressure to modernize in response to Agile and DevOps trends.

Management 526

Management Social Media Customer 526

Forrester eCommerce

APRIL 25, 2023

What separates successful digital product managers from their peers? For one thing, it’s curiosity. Your curiosity is key to understanding a customer’s business and what drives them and will help you unlock unidentified opportunities to create new value in the future. Before I go on, just what IS curiosity?

Management 356

Management Customer 356

Forrester eCommerce

JANUARY 17, 2024

And it depends on risk management. Space systems — a combination of ground systems, space vehicles, and networks designed to perform space-based tasks — are comprised of complex, interconnected technologies that require their own discipline of resilient engineering. For years, […]

Management 276

Management Technology Operations Customer 276

Retail TouchPoints

MARCH 19, 2024

Since implementing a product information management (PIM) solution from Akeneo in January, Zenni Optical has reduced data inconsistency issues across teams by approximately 60% and cut the time needed to manage product data by over 70%.

Management 246

Management B2C B2B Channel 246

Forrester eCommerce

JANUARY 12, 2023

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager? Most […].

Management 370

Management Operations Improvements Information 370

Forrester eCommerce

OCTOBER 16, 2023

Hans Christian Anderson’s classic tale of the emperor that gets duped into a fancy, new, and invisible wardrobe provides lessons in swindling, pride, and truth. It’s only when the emperor struts in front of the commoners that a child finally states, “Wait a minute — there’s nothing to this outfit. He’s not wearing anything.” As […]

Management 428

Management Clothing 428

Forrester eCommerce

DECEMBER 19, 2022

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. For the same reasons that agile principles have […].

Management 370

Management Technology Information Operations 370

Retail TouchPoints

DECEMBER 29, 2022

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.

Customer Experience 335

Customer Experience Management Customer Retail 335

Retail TouchPoints

JUNE 20, 2024

Berrios , a furniture and appliance retailer celebrating its 50 th anniversary, will deploy SaaS technology from Storis designed to optimize inventory management, improve sales processes and deliver a seamless omnichannel experience to customers.

Management 199

Management Retail Omnichannel Customer Experience 199

Forrester eCommerce

MAY 3, 2022

Let’s Compare Agile And ITSM Thinking We all know that pushing every change – no matter how big or how small – through a change management process is not only bureaucratic but also introduces delays that most development teams can neither afford nor tolerate.

Management 364

Management Improvements Information Technology 364

Forrester eCommerce

SEPTEMBER 11, 2020

Product managers must integrate design thinking into their product commercialization and lifecycle process to foster a customer-focused approach for offerings. Sam Somashekar shares the top three tips to help integrate design thinking principles into product management activities to ensure commercial success of your products.

Management 544

Management Customer Marketing Customer Experience 544

Kissmetrics

DECEMBER 10, 2020

How do you successfully manage your online reputation, too? But if you’re already managing a lot, your best bet is outsourcing it to an ORM, or an online reputation manager. To help you put your best image out there, I’ve reviewed and done extensive research on online reputation managers, so you don’t have to.

Management 363

Management Social Media eCommerce SEO 363

Forrester eCommerce

OCTOBER 25, 2023

Learn why you should meet with your bot management vendor to help hone your security strategy before the upcoming holiday season.

Management 392

Management B2C Customer Marketing 392

Retail TouchPoints

JULY 6, 2023

Gepard has received official status as a verified Feed Management Partner integrated with Mirakl with a connector to its API. Product data management processes will be done according to the format and taxonomy of Mirakl, and data will be transported automatically through the available Mirakl application.

Management 240

Management Retail Information Operations 240