More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions?
Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementation.
In this session we’ll cover:
- A pulse check on retailers’ priorities heading into 2024
- Cross-channel personalization and cracking frictionless omnichannel CX
- AI and the potential for personalization
- Our recommendations based on the state of the industry
Don’t miss out and sign up today!
📅 February 22, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT
Brought to you by: