Tue.Oct 03, 2023

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Is Your Fulfillment Strategy Healthy Enough to Keep Pace with Customer Expectations?

Retail TouchPoints

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. It was no longer enough to route orders to a handful of DCs and drop ship vendors. It was time to fold the store fleet into the fulfillment network, dramatically increasingly both the network’s revenue generation potential and the soph

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Retail Loss Prevention Strategies for Online and In-Store | Salsify

Salsify

If you’re like most people, losing your phone can be the final straw that turns a difficult week into a straight-up disaster. Heck, even the sting of losing a sock in the laundry can upend an otherwise good morning.

Retail 91
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A Few North American Mobile Banking Apps Lead, But None Stand Out

Forrester eCommerce

Mobile banking matters more than ever in the US and Canada. Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences.

Banking 318
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497: The 3 Step Plan To Ditch Regret And Tap Into Your Massive Potential With Jon Acuff

My Wife Quit Her Job

Today I am thrilled to have John Acuff on the show. John is a New York Times bestselling author of eight books, including his latest book called All It Takes Is A Goal. Jon is also one of Ink’s top 100 leadership speakers and has spoken to hundreds of thousands of people at conferences and events. And for the last 20 years, he’s helped some of the biggest brands tell their story, including Home Depot, Bose and Staples.

Books 156
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Mastering Retail Peaks: Composable Commerce, Loyalty Tech, and Future-Ready Strategies for 2024

Speaker: Jennifer Hileman - Head of Retail Platform Strategy at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Prepare to excel in the dynamic world of retail, spanning the holiday season and beyond into 2024! Join us for an insightful webinar as we delve into the powerful synergy of composable & MACH Technology paired with the leading loyalty and promotions engine. Discover how composable commerce and loyalty management can redefine your retail approach, ensuring sustained success through the holiday rush and well into the new year.

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How To Scale CX Measurement Across A Complex Organization

Forrester eCommerce

Does your organization span regions, lines of business and brands? That makes scaling a customer experience measurement program more challenging; you need to balance consistency and oversight with adaptation and localization.

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Gen Z headed to malls this holiday season: report

RetailDive

Nearly half of young shoppers said they'll do their holiday shopping at malls as consumers plan to spend $530 on gifts, down from $612 last year.

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Simplify Purchases With FastSpring’s Latest Feature: 1ClickPay

FastSpring

Looking to leverage FastSpring’s 1ClickPay or other payments capabilities and want to try them for yourself? Sign up for a demo or check out our free trial. We’re excited to introduce the latest in FastSpring’s payments featureset: 1ClickPay. Designed to enhance your customers’ shopping experience and boost your sales, 1ClickPay streamlines the checkout process, reduces purchase friction, and makes it easier than ever for your customers to complete their transactions.

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Maximizing Impact: Strategies for Monitoring Promotion Execution

Wiser

Effectively monitoring and executing promotional strategies is critical to your bottom line. Understanding how your promotions perform in real time can provide a wealth of insights, allowing you to optimize your strategies and gain a competitive edge. This goes beyond simply tracking sales data; it’s about comprehending the entire promotional ecosystem, with factors including competitor activities, market trends, and customer behavior.

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Maybelline New York debuts virtual beauty, music experience on Roblox

RetailDive

Brands and retailers are flocking to the online game platform to create virtual worlds filled with digital replicas of their products.

Retail 91
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Macy’s Accelerates Small-Format Expansion Plans

Retail TouchPoints

Macy’s Inc. is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. Macy’s had announced plans in August 2023 to open four small-format stores in the late summer and fall, and the third Bloomie’s small-format store will open in Seattle in November 2023.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Is Amazon just another retailer? The Federal Trade Commission doesn’t think so.

RetailDive

The e-commerce giant and others skeptical of the commission’s antitrust claims say the FTC has an uphill court battle, in part because Amazon’s behavior is just old-fashioned retail.

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Discount Tire Acquires 25 Dunn Tire Locations

Retail TouchPoints

Discount Tire has purchased the retail tire and automotive maintenance operations of Dunn Tire , which provides parts and installations for brakes, lube and oil services, front-end repairs and state vehicle inspections at 25 locations in western and central New York and Pennsylvania. Financial details of the transaction, which closed Sept. 30, 2023, were not disclosed.

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Macy’s sets out to triple its off-mall fleet in less than 2 years

RetailDive

As its smaller format shows promising results, the department store is shifting gears. Closing more mall-based anchors may be inevitable.

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How Ebay is Separating Itself from the Marketplace Pack with a Focus on ‘Enthusiasts’

Retail TouchPoints

As it marks its 28th year in business, Ebay finds itself in a vastly different world than the one where it started. Back in 1995, “online marketplaces” weren’t a thing, Amazon was still just a bookseller, Google didn’t even exist and the idea of buying most things secondhand was considered tacky rather than trendy. Taken in that light, the creation of Ebay can feel almost prescient, especially when you consider that the platform is now one of the oldest businesses in not one but two of ecommerce

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Walmart’s chief sustainability officer talks ESG priorities, challenges

RetailDive

In an increasingly politicized environment, the retailer is relying on a three-part litmus test to assess climate, labor and social issues, Kathleen McLaughlin said at a Goldman Sachs event.

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DRINKS Sells Wine Insiders Brand to Focus on Core Alcohol Ecommerce Tech

Retail TouchPoints

Alcohol ecommerce solution DRINKS has sold the Wine Insiders brand, which it acquired in 2014, to the new brand management firm Full Glass Wine Co. Financial details of the transaction were not disclosed. Full Glass was founded earlier this year by alcohol industry veteran Louis Amoroso and entrepreneur Neha Kumar. Amoroso previously served as President of DTC at DRINKS.

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Oddity expects Q3 revenue to grow about 30% as it preps for more brand launches

RetailDive

The Il Makiage and SpoiledChild owner will debut two brands in 2025, and is "actively holding back" on top-line growth and profitability.

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Nisa calls for greater protection for independent retailers as retail crime surges

TalkingRetail

Nisa is calling for greater protection for independent retailers from authorities following a surge of retail crime. The Association of Convenience Stores (ACS) Crime Report 2023 revealed 87% of store employees have experienced verbal abuse, while there have been almost 9,000 incidents of robbery of convenience stores between 2022 and 2023. A recent report by.

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The "Multi" Problem in Omnichannel Commerce with Orium + Elastic Path

Modern retail is complex, but composable commerce can help brands navigate that complexity successfully. Operating in multiple geographies, handling multiple currencies, leveraging multiple brands, exploring multiple business models… These are just some of the complicated realities facing modern brands. In this masterclass, Julie Mall from Elastic Path and Thomas Mulreid from Orium take a deep dive into the many elements at play in commerce today, looking at what the term “multi” means and break

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Adventure Gear Brand Scales New Heights With Inventory Planner

RetailMinded

What’s the secret to starting a new business, in a new market, and making it a massive success? According to John Mac , co-founder of Australian outdoor and adventure gear brand Oz Backcountry , it’s all about finding smart ways to do things better than your competitors – especially when it comes to managing every retailer’s biggest asset: inventory.

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Positive signs for consumers as food prices start to fall

TalkingRetail

Shop Price annual inflation decelerated further to 6.2% in September, down from 6.9% in August, the British Retail Consortium has reported. Shop price growth is at its lowest since September 2022 with non-food inflation easing to 4.4% in September, down from 4.7% in August and at its lowest since December 2022. Food inflation is at.

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Revolutionising Customer Experience with Blockchain Technology

Digital Doughnut

Blockchain technology, often associated with cryptocurrencies like Bitcoin, is evolving far beyond its financial origins. Businesses across multiple sectors are waking up to the transformative potential of blockchain, particularly in the realm of customer experience (CX). This article delves into how blockchain is revolutionising CX, underpinned by solid statistics and compelling numbers.

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Fascia Guide 2023: Bestway Retail

TalkingRetail

Bestway Retail Criteria for becoming a member: We aim to pair the right Bestway brand and offer with each retailer. This is established during our initial new business review meeting. There is a minimum weekly spend, varying by fascia. Costs of becoming a member: Outside the minimum weekly spend, there is no cost to becoming.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The Ultimate Handbook to Achieve Post-purchase Success with LateShipment.com and Zoho Desk

lateshipment

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. If you’re familiar with LateShipment.com’s Delivery Experience Management and Returns Experience Management platforms you might be aware of our commitment to helping leading e-commerce brands like Princess Polly , SlumberPod , 1st Phorm , and much more to craf

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Fascia Guide 2023 | Booker

TalkingRetail

Budgens Criteria for becoming a member: Retailers need to spend a minimum of £10,000 a week and have a 30% fresh mix. Contract length is three to five years and stores must be a minimum of 800sq ft in size. Retailers need to support the Budgens promotional programme and agree to receive allocations. Costs of.

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The Role Of Business Credit Cards In E-Commerce Retail

RetailMinded

If you’re the new owner of an e-commerce business, then you’re already off to a great start. The e-commerce world has been on an incredible upward trajectory — with 70% of Americans shopping online, it’s clear that digital selling is the future of business. In this dynamic market, building up your business credit is key, and there’s no better ally in this journey than the right business credit card.

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Fascia Guide 2023 | Booker

TalkingRetail

Family Shopper Criteria for becoming a member: Retailers need to spend a minimum £4,000 a week and have a store of at least 300sq ft in size. They must commit to support the Family Shopper promotional programme and have EPoS – a free option is available. Costs of becoming a member: There is no cost.

Retail 52
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Evaluate Total Cost of Ownership in the Composable Commerce Era

Your old methods of evaluating total cost of ownership don’t work anymore. Total cost of ownership, or TCO, is important to understand when making the switch to a composable commerce architecture. But composable commerce is a complete paradigm shift in how eCommerce businesses operate, and understanding the cost implications of that requires a shift too.

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From Warby Parker to On, here’s how disruptors are doing post-IPO

RetailDive

Some brands whose stock boomed thanks to pandemic-era trends are now trading at less than $5.

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Fascia Guide | Booker

TalkingRetail

Londis Criteria for becoming a member: Retailers need to spend a minimum £5,000 a week and sign up to a contract length of three to five years. Stores need to be a minimum 800sq ft in size and members must agree to support the Londis promotional programme, receive allocations, and have EPoS (a free option.

Retail 52
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Macy’s Will Open Up to 30 Stores, as Department Store Looks to Strip Malls as Key Part of Its Future

RetailWire

Macy’s has announced plans to open up to 30 smaller stores in strip malls over the next two years, marking a significant shift for the retailer as it seeks to move away from declining shopping malls. These smaller-format stores, about one-fifth the size of traditional locations, offer a more modern, open layout and focus on.

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Fascia Guide | Booker

TalkingRetail

Premier Criteria for becoming a member: Retailers must commit to £4,000 a week minimum spend and stores should be a minimum of 300sq ft. Members need to support the Premier promotional programme, and they must have EPoS (a free option is available). Costs of becoming a member: There is no cost to join. What financial.

Retail 52
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.