Mon.Jul 13, 2020

Digital-first customer service solutions deliver highly automated service

Forrester eCommerce

There is no single customer service solution that is ideal for all sizes of organizations; all industries; or all business model.

How to Make Your Ecommerce Copywriting Sales-Ready


There’s a lot of conflicting advice out there when it comes to ecommerce copywriting. Some experts will tell you that… Ecommerce Marketing ecommerce marketing

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CX Reality Day: What Will You Discover?

Forrester eCommerce

This Wednesday, July 15th, we’re inviting executives from all companies — large and small, B2B, and B2C — to participate in our inaugural CX Reality Day.

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How to Perform Squarespace to Shopify Migration Using Cart2Cart (Step-by-Step Tutorial)

Ecommerce Platforms

So, you’ve finally decided to transfer from Squarespace and Shopify. Well, good for you. I bet you’re pretty excited about finally joining one of the ecommerce Hall-of-Famers. Yes, it’s true what they say about it.

Realizing ROI in an Omnichannel Rich Retail 4.0 Environment

Welcome to Retail 4.0. This is the land of opportunity where retailers connect with shoppers and drive sales in a way like never before. With this eBook, you’ll learn about the advanced technologies that are available to create a seamless integrated omnichannel experience.

FORRward: A Weekly Read For Tech And Marketing Execs

Forrester eCommerce

How Poor Pandemic Management Destroys A Brand As the rest of the UK started emerging from lockdown, the city of Leicester saw local restrictions reimposed due to a second wave of infections.

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Walmart Doubles Down On “Save Money. Live Better.” As It Wants To Help You Shop For Your Next Health Insurance Plan

Forrester eCommerce

Walmart quietly launched Walmart Insurance Services LLC. The new business entity moves Walmart beyond just offering education on insurance to selling health insurance policies. Yes, you read that right, Walmart now has an insurance agency,” reads multiple new job listings on Walmart’s site.

Why Does It Take A Crisis For Retailers To Get Innovative?

Steve Dennis

During the COVID-19 crisis we are experiencing tremendous innovation and experimentation on the part of just about every retailer.

“All Right, You Made Your Point. Now What Do We Do About It?”

Forrester eCommerce

On Wednesday, July 15, we’re inviting executives from all companies — large and small, B2B, and B2C — to participate in our inaugural CX Reality Day and test out the real experiences that their brand delivers to customers.

B2C 208

How to measure customer retention? 7 Key metrics you need to know


Customer retention can be considered one of the most critical aspects of business development. Your loyal customers don’t just buy. The post How to measure customer retention? 7 Key metrics you need to know appeared first on ECOMMERCE GROWTH Blog.

Real-time Personalization Guidebook: 10 Tips to Improve eCommerce Conversions

Conversion rate remains the most important metric for measuring success. This guidebook reveals 10 tips to improve eCommerce conversion rates, and insight into how an AI-powered personalization platform can dramatically improve performance.

The Health Lottery increases charity funding


The Health Lottery, which helps tackle health inequality and isolation across Great Britain, is increasing the level of funding it provides to thousands of charities and projects by more than 25%. The increase comes in response to the financial damage caused to the charity by the Covid-19 pandemic.

Sonassi supports retailers still operating on Magento 1 post end of life

Retail Technology Review

Sonassi, the eCommerce hosting and consultancy company, has launched its Sonassi Assurance Scheme for retailers continuing to run eCommerce stores on Magento 1 following its end of life on 30th June, providing up to £50,000 warranty against a PCI breach. Internet Retailing Surveillance and Security

Retailer buys second c-store after securing six-figure funding


North-East convenience store operator PK & Sons has purchased its second outlet in the North East after securing a £184,000 loan from HSBC UK.

Why brands and manufacturers shouldn’t ignore Direct-to-Consumer ecommerce

Retail Technology Review

COVID-19 has hit all kinds of sectors hard and fast. Businesses struck in particular – such as travel, restaurants and pubs – have a long and hard road ahead of them which, for many organisations, may seem impossible. Internet Retailing Critical Issues Retail Supply Chain

Tips For E-Commerce Best Practices

An infographic listing the best practices companies can follow to bolster their e-commerce website.

Families avoiding the high street, research reveals


Lockdown has altered the way families shop, with 40% of families avoiding the high street due to safety fears and a desire to save money, new research reveals. A study by parenting website found the pandemic has left almost a quarter of parents frightened of leaving their local area.

Research: Promising year ahead for home interiors retailers, but consumers more selective about where they buy

Retail Technology Review

New research has revealed millions of consumers are spending more money than usual on their homes as a result of lockdown, with 75 per cent of Brits planning further improvements over the next year. Internet Retailing Critical Issues Retail Supply Chain

Why Agility And Multi-Touch Attribution Are Key To Personalized Marketing Campaigns

Retail Touch

Retailers understand what they need for next-level personalization, but they are still struggling with speed of action and depth of data.

RTW Retailwinds files for bankruptcy


After months of financial turmoil amid the COVID-19 pandemic, the owner of New York & Co. filed for Chapter 11 with plans to close many if not all stores


Post Office unveils latest additions to banking framework


Wealth manager and private bank Coutts has joined the Post Office’s Banking Framework, allowing its customers to use services such as making cash withdrawals, deposits or paying in cheques at any of the Post Office’s 11,500 branches.

Following Bankruptcy Filing, DAVIDsTEA Will Shutter 124 Stores

Retail Touch

Like many retailers dealing with slow (or nonexistent) store traffic during the COVID-19 pandemic, tea retailer DAVIDsTEA is shifting its focus to e-Commerce and wholesale operations. As part of bankruptcy filings in Canada and the U.S.,

Pot Pasta launches refreshed range


Pot Pasta has refreshed its range, boasting a new and improved recipe, with each pot now a source of protein. The refresh will roll out across its core flavours including Spicy Arrabbiata (59g), Bolognese (58g), Tomatoey Mozzarella (61g), and Creamy Carbonara (55g).

AAFA calls on White House to issue guidance on masks


The American Apparel & Footwear Association has also asked state and local officials to clear up messaging around the COVID-19 prevention measure

Opihr Gin launches new ready-to-drink gin & tonics


Opihr Gin has unveiled two new ready-to-drink flavoured gin & tonics. The RTD cans combine Opihr’s spiced London Dry Gin with tonic and two flavours: Gin & Tonic with a Dash of Ginger and Gin & Tonic with a Twist of Orange (both 250ml/ABV 6.5%).


Five Essential Inventory Management Techniques For The Warehouse (And One Practice To Stop Immediately)

Retail Touch

Inventory management starts — and only starts — with a warehouse management system (WMS). As most warehouses have used this technology for years, it stands to reason this technology should be plug-and-play, requiring little thought after the initial investment and set up. Theoretically.

Mangrove introduces Spanish aperitif to the UK


Premium drinks importer and distributer Mangrove UK is introducing El Bandarra Al Fresco, the natural and refreshing aperitif from Barcelona, to the UK.


Target and others block ads on sites running Black Lives Matters stories


Target has directed “a leading online news publisher not to run its ads in stories related to the Black Lives Matter movement,” reports The Wall Street Journal.

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Ministers give mixed messages on face masks


The government is coming under increasing pressure to make its stance on face masks clearer after conflicting messages from senior ministers this weekend. Prime minister Boris Johnson was pictured wearing a mask for the first time during a visit to his constituency on Friday (10 July).


RTW Retailwinds Files For Bankruptcy, May Close All Stores

Retail Touch

Apparel retailer RTW Retailwinds has filed for Chapter 11 protection in the U.S. Bankruptcy Court of New Jersey.

Modern Brands Are Building Deeper Connections With Their Consumers


As the direct-to-consumer (D2C) movement rolls on with ever-increasing momentum, a few clear brand engagement strategies and successful trends are emerging. .

Union joins calls for clarity on face coverings


Retail trade union Usdaw has joined calls for the UK government to clarify its policy on face coverings in shops following mixed messages from ministers over the weekend.


2020 Dietary Guidelines likely to reduce big cuts in sugar consumption


The committee working on formulating the 2020 Dietary Guidelines for Americans, which includes a group of 20 doctors, registered dietitians and public health experts, is expected to recommend that the daily percentage of calories consumed from added sugars be reduced to six percent, down from the 10 percent in the current recommendations.

Spar stores step up safety with sanitiser stations for shoppers


Spar outlets across the UK have stepped up their coronavirus safety measures with the provision of automatic hand sanitiser stations for shoppers to use in-store. An automatic unit was developed by the group to reduce contact and has rolled out to stores in England, Scotland and Wales.