How Verizon Personalizes CX, from Engagement to Post Purchase
Retail TouchPoints
AUGUST 29, 2023
That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Our mission is to drive seamless omnichannel experiences.” Kurtzman revealed the numerous tools Verizon uses to manage this massive omnichannel effort. Why is that so important?
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