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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Our mission is to drive seamless omnichannel experiences.” Kurtzman revealed the numerous tools Verizon uses to manage this massive omnichannel effort.

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W3bstore Review: Ecommerce Platform For Omnichannel Stores

Ecommerce Platforms

This W3bstore review assesses not only its omnichannel capabilities but also other it’s ecommerce features that would be critical to online stores. All three are required for omnichannel retail where orders, inventory and fulfillment must be managed across multiple channels and locations. And you know what? But, how good is it at that?

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Top 10 Customer Loyalty Programs of 2022

Smile.io

At the time it was only available to members of their coffee subscription program, but in 2022 it became available to all customers via their app or website. Pret takes their customer retention to the next level through their one-of-a-kind coffee subscription program. Talk about effective omnichannel ecommerce.

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New York Times Grows Like a Tech Company; Nike Makes NikePlus More Personal; Retailers Look to Omnichannel for Personalization

Sailthru

We’ll look at how reader engagement and digital subscriptions drove the kind of impressive growth rate often associated with tech companies. With an average annual growth rate of 30% since it implemented its paywall in 2011, The New York Times is growing like a Silicon Valley behemoth. Empowering associates with mobile tools (51%).