Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

Customer Retention 285

Customer Retention Fulfillment Mobile Customer Experience 285

Omnisend

DECEMBER 14, 2023

This is different from omnichannel selling, which deals with a specific type of multichannel selling strategy that provides a seamless customer experience across channels. Any inconsistencies may cause confusion and loss of trust in prospective customers. Let’s cover some of these in detail.

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78

Retail TouchPoints

JUNE 3, 2021

by 2024 — an astonishing 60% increase in half a decade. As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. The Four Pillars of Omnichannel Success. The pandemic has made omnichannel a business imperative for merchants of all sizes.

eCommerce 361

eCommerce Omnichannel Merchant Services Social Media 361

Retail TouchPoints

JUNE 23, 2020

Zion Market research predicts that the global voice-based smart speaker market will be valued at $30 billion by 2024. As a result, half of senior marketing and communications executives expect customers to use more voice communications to interact with companies moving forward, according to a survey from The Conference Board.

eCommerce 278

eCommerce Customer SEO Mobile 278