Sat.May 11, 2024 - Fri.May 17, 2024

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Reviving Retail: The Lucrative Potential of Shopping Mall Redevelopment

Retail TouchPoints

Traditional shopping malls are poised for a dynamic transformation, presenting attractive real estate opportunities as more spaces become vacant and accessible. As architects and developers brainstorm fresh approaches to rejuvenate these properties, what’s certain is that they will look different than in the past. Shopping malls, usually situated in prime locations with good accessibility, are valuable real estate assets that have the potential to be hubs of social interaction and local engageme

Retail 256
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Leveraging Zero-Party Data: The Future of Ecommerce Retailing

Fastr

In the realm of ecommerce, data reigns supreme. It's the lifeblood that fuels personalized experiences, targeted marketing, and informed decision-making. However, as privacy concerns grow and regulations tighten around the use of consumer data, ecommerce retailers are finding themselves at a crossroads. Enter zero-party data – a solution that not only addresses these concerns but also unlocks a treasure trove of valuable insights directly from the source: customers themselves.

eCommerce 147
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Walmart confirms hundreds of coporate layoffs

RetailDive

The retailer also said “the majority” of remote workers and those at offices in Dallas, Atlanta and Toronto, must relocate — mostly to its Arkansas headquarters.

Retail 125
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Accurate Product Information's Role in Grocery Retail | Salsify

Salsify

The U.S. grocery retail market remains strong, with in-store sales topping $880 billion in 2023, and e-retail revenue crossing the $920 million mark, according to Statista.

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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23 Free Tools to Test a Website

Practical eCommerce

This all-new update to our popular resource includes tools to evaluate page speed, security, accessibility, regulatory compliance, code, and more. The post 23 Free Tools to Test a Website appeared first on Practical Ecommerce.

eCommerce 118
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IBM Surrenders SIEM While PANW Tries To Gain Ground On Tech Titans

Forrester eCommerce

In a busy week for SIEMs to be merged or divested, Palo Alto Networks (PANW) announced that it’s acquiring IBM’s QRadar SaaS business and migrating those customers to its Cortex® XSIAM® platform. In addition, PANW gets QRadar intellectual property rights as part of the deal.

Other 526

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538: What We’d Do Differently If We Restarted Our Content Business Today With Toni Herrbach

My Wife Quit Her Job

The Internet landscape has changed pretty drastically in just the past 3 months. Today my partner Toni and I are going to discuss what type of businesses we would start if we were to start from complete scratch today. What You’ll Learn The recent changes in social media and Google The best opportunities in content today What we would do if we were to start all over again Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 yea

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FastSpring at WordCamp EU 2024!

FastSpring

Ready to join the ultimate gathering in Europe for around 3,000 WordPress enthusiasts? If so, join FastSpring at WordCamp EU 2024 at Booth 13! We’d love to talk with you in person! Join us at the Lingotto Conference and Exhibition Centre in Torino, Italy from June 13 to 15 for an extraordinary event dedicated to all things WordPress. Immerse yourself in a diverse array of programs, workshops, and presentations, where industry experts will share their wisdom and cutting-edge trends will be unveil

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Global Accessibility Awareness Day 2024: The Business Case For Accessibility Grows Stronger

Forrester eCommerce

In 2023, we saw more firms commit to digital accessibility, with emerging regulations bringing a sense of urgency to the work. Here are a few of the highlights from the past year and advice to help firms mature their digital accessibility efforts in 2024.

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How Amazon, Poshmark and Rolling Stone Use Livestreaming to Break out from the Ecommerce Grid

Retail TouchPoints

Today’s consumers, especially Gen Z ( 73% ) and millennials ( 62% ), prefer to buy from a brand that offers interactive experiences that go beyond the standard ecommerce grid. And there’s no denying that video, whether live or recorded, is proving a powerful medium to create those experiences in digital environments. In fact, a study commissioned by real-time engagement platform Agora found that 61% of respondents under the age of 55 are interested in livestream shopping experiences, with

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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SheerID Launches Suite of Marketing Products Equipping Brands to Reach Entire Communities of Students, Military and Healthcare

SheerID

SheerID’s Privacy Information Management System is in compliance with the stringent standards of the ISO and the IEC.

Marketing 157
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FastSpring Opens Austin Office, Strengthening Global Footprint

FastSpring

We’re excited to announce that FastSpring is set to broaden our global presence with a new office located in Austin, Texas. This strategic move is part of our ongoing effort to enhance our global footprint, which includes offices located in California, Canada, Ireland, the Netherlands, and most recently, Singapore. Austin is already home to some of FastSpring’s key team members, including our Chief Revenue Officer Mark Kole and Chief Marketing Officer David Vogelpohl.

Payments 157
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Why Knowledge Isn’t Just Power, It’s a Trap: The KM Antipattern Dilemma

Forrester eCommerce

Have you ever been part of a team where everyone seemed to guard their knowledge from other teams, like treasure, fearing that sharing might diminish their worth? Or perhaps you’ve witnessed an environment where the pursuit of individual success overshadows common goals?

Other 423
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Traceability is the Foundation of Supply Chain Due Diligence

Retail TouchPoints

A seismic shift is on the horizon for retail businesses operating in Europe. In December 2023, the European Parliament and the European Council reached a provisional agreement on the Corporate Sustainability Due Diligence Directive (CSDDD), a sweeping law that mandates companies to actively monitor and rectify any human rights and environmental risks within their global supply chains.

Supplies 263
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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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Under Armour plans layoffs, 25% SKU reduction

RetailDive

With founder Kevin Plank back at the helm, the retailer is overhauling its product strategy. The brand will cut back on promotions, reprioritize men’s and invest in innovation.

Retail 120
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News: U.S. Federal Judge and Epic Games Challenge Whether Apple Has Complied With Order to Allow Payment Steering

FastSpring

An evidentiary hearing in the Epic Games v. Apple case is following up on whether Apple has truly complied with the U.S. District Judge Yvonne Gonzalez Rogers’ order to allow app developers to “steer” users to third-party payment options outside of the native App Store. After a rejection by the U.S. Supreme Court in January allowed the lower courts’ rulings to take effect, Apple responded immediately by filing court documents that outlined its plans to comply, but those plans preserved most of A

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Forrester’s RSAC 2024 Themes, Takeaways, and Observations

Forrester eCommerce

RSA Conference (RSAC) 2024 boasted 41,000 attendees, 600 exhibitors on the show floor, 425 sessions, and plenty of dashing around Moscone Center and its surrounding area for our analysts. The event, still the top dog of cybersecurity events, was packed, with announcements and press releases galore.

Events 279
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First Look: New Research Unpacks the Differences Between Subscriptions and Memberships

Retail TouchPoints

The terms “membership” and “subscription” are often used interchangeably in retail. However, new research from CI&T , developed in partnership with Retail TouchPoints , reveals that most consumers ( 64% ) believe there is a distinct difference between these two types of programs. Although the report won’t be released until next month, we’re offering you a first look at some of the findings.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Macy’s and J.C. Penney have two very different real estate strategies

RetailDive

One has a downsizing plan that includes profitable stores. The other plans to keep — and possibly open — even low-volume stores. What’s going on?

Other 122
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The Best Email Marketing Tells a Story

Practical eCommerce

Matt Ragland has been creating marketing emails for a decade. Storytelling drives performance, he says. The post The Best Email Marketing Tells a Story appeared first on Practical Ecommerce.

Marketing 115
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B2B Marketers Expect To Do More With More – But It’s Not As Good As It Sounds

Forrester eCommerce

In Forrester’s Marketing Survey, 2024, nearly 900 global B2B Marketing executives and operations leaders indicated they expected an overall Marketing budget increase. Breaking that down further, 67% expected their technology budget to increase, 62% anticipated a larger programs budget, and even 59% projected to spend more on personnel.

B2B 270
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Opinion: An Unvarnished Review of the Smart Cart Shopping Experience

Retail TouchPoints

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. The long and short of it is this: No one is really a big fan of self-checkout kiosks , but they’re not going anywhere anytime soon; and fully autonomous stores , like Amazon ’s Just Wa

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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The Container Store faces delisting as Q4 sales plunge

RetailDive

The retailer continues to struggle, especially with general merchandise. But margins expanded and losses narrowed for the quarter and full year.

Retail 128
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IKEA Oxford Street Delays Store Opening to Spring 2025 Amid Extensive Renovations

365 Retail

IKEA UK has announced a revised opening date for its new Oxford Street store, now set for spring 2025. The delay comes as renovations intensify on the historic Grade II listed building spanning seven floors, which will house the new city store. The project is led by Ingka Investments, the investment arm of Ingka Group , the principal retailer of IKEA.

Events 112
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Reflections on Qualtrics X4: AI-powered Research Is Promising If We Stick To The Research Basics 

Forrester eCommerce

Qualtrics introduced its AI-powered Strategy & Research suite at its summit, X4, and launched its “Strategic UX” product – officially entering the experience research space. The new product supports various UX research methods like video feedback, unmoderated usability testing, card sorting, and tree testing, and leverages AI to generate insights and recommended actions.

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How UrbanStems Leverages AI to Manage Peak-Season Customer Service

Retail TouchPoints

What would happen if you smushed an entire holiday season, with all its intensity and high stakes, into a period lasting less than two weeks? And just to make things even more complicated, what if your (perishable) product was a gift laden with significance because of the emotional ties between the giver and the recipient? Laura McDonald, UrbanStems Those questions aren’t theoretical for UrbanStems , a DTC florist that must deal with two of these ultra-compressed holiday seasons — Valentine’s Da

Customer 248
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Post Offices see highest ever monthly levels of cash deposits and withdrawals

TalkingRetail

New figures reveal a significant increase in cash transactions at Post Office branches in April, with cash deposits and withdrawals across the counter totalling £3.48bn across 11,500 branches, their highest levels ever. In the UK, total cash deposits (business and personal) stood at £2.

Retail 110
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Retailers Target Trio of Priorities To Build Connections With Customers, New American Express Research Finds

365 Retail

A combination of bricks and mortar expansion, e-commerce improvements and greater investment in marketing are key priorities this year for UK retailers in efforts to boost sales, according to new research from American Express. Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

eCommerce 107
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Focus on Customer Value to Deliver B2B Customer Growth

Forrester eCommerce

Last week I presented at my 10th, and final, Forrester B2B Summit North America. I say final not because the event is ending, but because I’m retiring from Forrester in June of this year.

B2B 250
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Returns Reimagined: How Tech Can Help

Retail TouchPoints

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. According to the NRF, U.S. returns reached a staggering $743 billion in 2023, representing over 14.5% of retail sales, and, worryingly, 13.7% of these transactions are fraudulent.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.